Document and Entity Information - USD ($) $ in Thousands	12 Months Ended
Document and Entity Information - USD ($) $ in Thousands	Jan. 31, 2019	Mar. 15, 2019	Jul. 31, 2018
Document And Entity Information
Entity Registrant Name	VERINT SYSTEMS INC
Entity Central Index Key	0001166388
Current Fiscal Year End Date	--01-31
Entity Current Reporting Status	Yes
Entity Filer Category	Large Accelerated Filer
Document Type	10-K
Document Period End Date	Jan. 31, 2019
Document Fiscal Year Focus	2019
Document Fiscal Period Focus	FY
Amendment Flag	false
Entity Well-known Seasoned Issuer	Yes
Entity Voluntary Filers	No
Entity Public Float			$ 2,898,954
Entity Common Stock, Shares Outstanding		65,332,546

Consolidated Balance Sheets - USD ($) $ in Thousands	Jan. 31, 2019	Jan. 31, 2018
Current Assets:
Cash and cash equivalents	$ 369,975	$ 337,942
Restricted cash abd cash equivalents, and restricted time deposits	42,262	33,303
Short-term investments	32,329	6,566
Accounts receivable, net of allowance for doubtful accounts of $3.8 million and $2.2 million, respectively	375,663	296,324
Contract assets	63,389	0
Inventories	24,952	19,871
Deferred cost of revenue	10,302	6,096
Prepaid expenses and other current assets	87,474	82,090
Total current assets	1,006,346	782,192
Property and equipment, net	100,134	89,089
Goodwill	1,417,481	1,388,299
Intangible assets, net	225,183	226,093
Capitalized software development costs, net	13,342	9,228
Long-term deferred cost of revenue	4,630	2,804
Deferred income taxes	21,040	30,878
Other assets	78,871	52,037
Total assets	2,867,027	2,580,620
Current Liabilities:
Accounts payable	71,621	84,639
Accrued expenses and other current liabilities	208,481	220,265
Current maturities of long-term debt	4,343	4,500
Contract liabilities	377,376	196,107
Total current liabilities	661,821	505,511
Long-term debt	777,785	768,484
Long-term contract liabilities	30,094	24,519
Deferred income taxes	43,171	35,305
Other liabilities	93,352	114,465
Total liabilities	1,606,223	1,448,284
Commitments and Contingencies
Stockholders' Equity:
Preferred Stock - $0.001 par value; authorized 2,207,000 shares at January 31, 2019 and 2018, respectively; none issued.	0	0
Common stock - $0.001 par value; authorized 120,000,000 shares. Issued 66,998,000 and 65,497,000 shares; outstanding 65,333,000 and 63,836,000 shares at January 31, 2019 and 2018, respectively.	67	65
Additional paid-in capital	1,586,266	1,519,724
Treasury stock, at cost - 1,665,000 and 1,661,000 shares at January 31, 2019 and 2018, respectively.	(57,598)	(57,425)
Accumulated deficit	(134,274)	(238,312)
Accumulated other comprehensive loss	(145,225)	(103,460)
Total Verint Systems Inc. stockholders' equity	1,249,236	1,120,592
Noncontrolling interests	11,568	11,744
Total stockholders' equity	1,260,804	1,132,336
Total liabilities and stockholders' equity	$ 2,867,027	$ 2,580,620

Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Jan. 31, 2019	Jan. 31, 2018
Statement of Financial Position [Abstract]
Allowance for Doubtful Accounts	$ 3,777	$ 2,200
Preferred stock, par value (in dollars per share)	$ 0.001	$ 0.001
Preferred stock, authorized (in shares)	2,207,000	2,207,000
Preferred stock, issued (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.001	$ 0.001
Common stock, authorized (in shares)	120,000,000	120,000,000
Common stock, issued (in shares)	66,998,000	65,497,000
Common stock, outstanding (in shares)	65,333,000	63,836,000
Treasury stock, (in shares)	1,665,000	1,661,000

Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Revenue:
Product	$ 454,650	$ 399,662	$ 378,504
Service and support	775,097	735,567	683,602
Total revenue	1,229,747	1,135,229	1,062,106
Cost of revenue:
Product	129,922	131,989	123,279
Service and support	293,888	276,582	261,978
Amortization of acquired technology	25,403	38,216	37,372
Total cost of revenue	449,213	446,787	422,629
Gross profit	780,534	688,442	639,477
Operating expenses:
Research and development, net	209,106	190,643	171,070
Selling, general and administrative	426,183	414,960	406,952
Amortization of other acquired intangible assets	31,010	34,209	44,089
Total operating expenses	666,299	639,812	622,111
Operating income	114,235	48,630	17,366
Other income (expense), net:
Interest income	4,777	2,477	1,048
Interest expense	(37,344)	(35,959)	(34,962)
Losses on early retirements of debt	0	(2,150)	0
Other (expense) income, net	(3,906)	5,902	(6,926)
Total other expense, net	(36,473)	(29,730)	(40,840)
Income (loss) before provision for income taxes	77,762	18,900	(23,474)
Provision for income taxes	7,542	22,354	2,772
Net income (loss)	70,220	(3,454)	(26,246)
Net income attributable to noncontrolling interests	4,229	3,173	3,134
Net income (loss) attributable to Verint Systems Inc.	$ 65,991	$ (6,627)	$ (29,380)
Net income (loss) per common share attributable to Verint Systems Inc.
Basic (in dollars per share)	$ 1.02	$ (0.10)	$ (0.47)
Diluted (in dollars per share)	$ 1.00	$ (0.10)	$ (0.47)
Weighted-average common shares outstanding
Basic (in shares)	64,913	63,312	62,593
Diluted (in shares)	66,245	63,312	62,593

Consolidated Statements of Comprehensive Loss - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Net income (loss)	$ 70,220	$ (3,454)	$ (26,246)
Other comprehensive income(loss), net of reclassification adjustments:
Foreign currency translation adjustments	(34,485)	49,810	(42,130)
Net increase from available-for-sale securities	0	0	110
Benefit (provision) for income taxes on net (decrease) increase from foreign exchange contracts and interest rate swap designated as hedges	1,466	85	(693)
Other comprehensive (loss) income	(41,821)	51,916	(38,942)
Comprehensive income (loss)	28,399	48,462	(65,188)
Comprehensive income attributable to noncontrolling interests	4,173	3,693	2,854
Comprehensive income (loss) attributable to Verint Systems Inc.	24,226	44,769	(68,042)
Foreign currency forward contracts
Other comprehensive income(loss), net of reclassification adjustments:
Net (decrease) increase from derivative financial instruments designated as hedges	(4,774)	3,042	2,750
Interest Rate Swap
Other comprehensive income(loss), net of reclassification adjustments:
Net (decrease) increase from derivative financial instruments designated as hedges	$ (4,028)	$ (1,021)	$ 1,021

Consolidated Statements of Stockholders' Equity - USD ($) $ in Thousands	Total	Total Verint Systems Inc. Stockholders' Equity	Common Stock	Additional Paid-in Capital	Treasury Stock	Accumulated Deficit	Accumulated Other Comprehensive Loss	Noncontrolling Interest
Increase (Decrease) in Stockholders' Equity
Net income (loss)	$ (26,246)	$ (29,380)	$ 0	$ 0	$ 0	$ (29,380)	$ 0	$ 3,134
Other comprehensive (loss) income	(38,942)	(38,662)	0	0	0	0	(38,662)	(280)
Stock-based compensation - equity classified awards	55,123	55,123	0	55,123	0	0	0	0
Exercises of stock options	7	7	$ 0	7	0	0	0	0
Exercises of stock options (in shares)			1,000
Common stock issued for stock awards and stock bonuses	6,953	6,953	$ 1	6,952	0	0	0	0
Common stock issued for stock awards and stock bonuses (in shares)			1,458,000
Treasury stock acquired	$ (46,896)	(46,896)	$ 0	0	46,896	0	0	0
Treasury stock acquired (in shares)	(1,306,000)		(1,306,000)
Dividends to noncontrolling interest	$ (2,421)	0	$ 0	0	0	0	0	(2,421)
Tax effects from stock award plans	(702)	(702)	0	(702)	0	0	0	0
Balances at Jan. 31, 2016	1,068,164	1,060,137	$ 63	1,387,955	(10,251)	(201,436)	(116,194)	8,027
Balances (in shares) at Jan. 31, 2016			62,266,000
Balances at Jan. 31, 2017	1,015,040	1,006,580	$ 64	1,449,335	(57,147)	(230,816)	(154,856)	8,460
Balances (in shares) at Jan. 31, 2017			62,419,000
Increase (Decrease) in Stockholders' Equity
Net income (loss)	(3,454)	(6,627)	$ 0	0	0	(6,627)	0	3,173
Other comprehensive (loss) income	51,916	51,396	0	0	0	0	51,396	520
Stock-based compensation - equity classified awards	57,414	57,414	0	57,414	0	0	0	0
Common stock issued for stock awards and stock bonuses	12,976	12,976	$ 1	12,975	0	0	0	0
Common stock issued for stock awards and stock bonuses (in shares)			1,424,000
Treasury stock acquired	$ (278)	(278)	$ 0	0	278	0	0	0
Treasury stock acquired (in shares)	(7,000)		(7,000)
Initial noncontrolling interest related to business combination	$ 2,300	0	$ 0	0	0	0	0	2,300
Capital contributions by noncontrolling interest	595	0	0	0	0	0	0	595
Dividends to noncontrolling interest	(3,304)	0	0	0	0	0	0	(3,304)
Cumulative effect of new accounting principle in period of adoption \| Accounting Standards Update 2016-16	(869)	(869)	0	0	0	(869)	0	0
Balances at Jan. 31, 2018	1,132,336	1,120,592	$ 65	1,519,724	(57,425)	(238,312)	(103,460)	11,744
Balances (in shares) at Jan. 31, 2018			63,836,000
Increase (Decrease) in Stockholders' Equity
Net income (loss)	70,220	65,991	$ 0	0	0	65,991	0	4,229
Other comprehensive (loss) income	(41,821)	(41,765)	0	0	0	0	(41,765)	(56)
Stock-based compensation - equity classified awards	57,659	57,659	0	57,659	0	0	0	0
Common stock issued for stock awards and stock bonuses	8,885	8,885	$ 2	8,883	0	0	0	0
Common stock issued for stock awards and stock bonuses (in shares)			1,501,000
Treasury stock acquired	$ (173)	(173)	$ 0	0	173	0	0	0
Treasury stock acquired (in shares)	(4,000)		(4,000)
Capital contributions by noncontrolling interest	$ 60	0	$ 0	0	0	0	0	60
Dividends to noncontrolling interest	(4,409)	0	0	0	0	0	0	(4,409)
Cumulative effect of new accounting principle in period of adoption \| Accounting Standards Update 2014-09	38,047	38,047	0	0	0	38,047	0	0
Balances at Jan. 31, 2019	$ 1,260,804	$ 1,249,236	$ 67	$ 1,586,266	$ (57,598)	$ (134,274)	$ (145,225)	$ 11,568
Balances (in shares) at Jan. 31, 2019			65,333,000

Consolidated Statements of Cash Flows $ in Thousands	12 Months Ended
Consolidated Statements of Cash Flows $ in Thousands	Jan. 31, 2019 USD ($)	Jan. 31, 2018 USD ($)	Jan. 31, 2017 USD ($)
Cash flows from operating activities:
Net income (loss)	$ 70,220	$ (3,454)	$ (26,246)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization	88,915	105,730	114,257
Provision for doubtful accounts	2,746	559	1,791
Stock-based compensation, excluding cash-settled awards	66,657	69,296	65,421
Amortization of discount on convertible notes	11,850	11,243	10,668
Benefit for deferred income taxes	(3,017)	(7,533)	(16,941)
Excess tax benefits from stock award plans	0	0	(6)
Non-cash (gains) losses on derivative financial instruments, net	(2,511)	17	323
Losses on early retirements of debt	0	2,150	0
Other non-cash items, net	(2,328)	(428)	7,666
Changes in operating assets and liabilities, net of effects of business combinations:
Accounts receivable	(21,520)	(23,512)	(353)
Contract assets	5,751	0	0
Inventories	(8,208)	(2,865)	(286)
Deferred cost of revenue	1,400	282	7,124
Prepaid expenses and other assets	(6,153)	(2,030)	4,941
Accounts payable and accrued expenses	(15,648)	10,158	(9,521)
Contract liabilities	32,919	9,686	8,705
Other liabilities	(7,328)	8,599	4,987
Other, net	1,506	(1,571)	(115)
Net cash provided by operating activities	215,251	176,327	172,415
Cash flows from investing activities:
Cash paid for business combinations, including adjustments, net of cash acquired	(90,022)	(102,978)	(141,803)
Purchases of property and equipment	(31,686)	(35,530)	(27,540)
Purchases of investments	(59,065)	(11,875)	(36,761)
Maturities and sales of investments	33,118	8,721	89,342
Settlements of derivative financial instruments not designated as hedges	1,335	(1,558)	(349)
Cash paid for capitalized software development costs	(7,320)	(3,126)	(2,338)
Change in restricted cash and bank time deposits, including long-term portion	(21,304)	362	3,007
Other investing activities	(779)	(210)	0
Net cash used in investing activities	(175,723)	(146,194)	(116,442)
Cash flows from financing activities:
Proceeds from borrowings, net of original issuance discount	0	444,341	0
Repayments of borrowings and other financing obligations	(5,983)	(431,888)	(3,308)
Payments of equity issuance, debt issuance, and other debt-related costs	(206)	(7,137)	(249)
Proceeds from exercises of stock options	4	0	7
Dividends paid to noncontrolling interest	(4,409)	(3,304)	(2,421)
Purchases of treasury stock	(173)	0	(46,896)
Excess tax benefits from stock award plans	0	0	6
Payments of contingent consideration for business combinations (financing portion) and other financing activities	(11,114)	(7,515)	(4,058)
Net cash used in financing activities	(21,881)	(5,503)	(56,919)
Foreign currency effects on cash, cash equivalents, restricted cash, and restricted cash equivalents	(3,158)	4,251	(4,167)
Net increase (decrease) in cash, cash equivalents, restricted cash, and restricted cash equivalents	14,489	28,881	(5,113)
Cash, cash equivalents, restricted cash and restricted cash equivalents	398,210	369,329	374,442
Cash, cash equivalents, restricted cash and restricted cash equivalents	412,699	398,210	369,329
Reconciliation of cash, cash equivalents, restricted cash, and restricted cash equivalents at end of period to balance sheet [Abstract]
Cash and cash equivalents	369,975	337,942	307,363
Restricted cash and cash equivalents included in restricted cash and cash equivalents, and restrcited bank time deposits	40,152	32,955	8,237
Restricted cash and cash equivalents included in other assets	2,572	27,313	53,729
Cash, cash equivalents, restricted cash and restricted cash equivalents	$ 412,699	$ 398,210	$ 369,329

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

12 Months Ended

Jan. 31, 2019

Accounting Policies [Abstract]

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Description of Business

Unless the context otherwise requires, the terms “Verint”, “we”, “us”, and “our” in these notes to consolidated financial statements refer to Verint Systems Inc. and its consolidated subsidiaries.

Verint is a global leader in Actionable Intelligence solutions. In a world of massive information growth, our solutions empower organizations with crucial, actionable insights and enable decision makers to anticipate, respond, and take action. Today, over 10,000 organizations in more than 180 countries, including over 85 percent of the Fortune 100, use Verint’s Actionable Intelligence solutions, deployed in the cloud and on premises, to make more informed, timely, and effective decisions.

Our Actionable Intelligence leadership is powered by innovative, enterprise-class software built with artificial intelligence, analytics, automation, and deep domain expertise established by working closely with some of the most sophisticated and forward-thinking organizations in the world. Our research and development (“R&D”) team is focused on actionable intelligence and is comprised of approximately 1,900 professionals. Our innovative solutions are backed-up by a strong IP portfolio with close to 1,000 patents and patent applications worldwide across data capture, artificial intelligence, unstructured data analytics, predictive analytics and automation.

Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners.

Principles of Consolidation

The accompanying consolidated financial statements include the accounts of Verint Systems Inc., our wholly owned or otherwise controlled subsidiaries, and a joint venture in which we hold a 50% equity interest. The joint venture is a variable interest entity in which we are the primary beneficiary. Noncontrolling interests in less than wholly owned subsidiaries are reflected within stockholders’ equity on our consolidated balance sheet, but separately from our stockholders’ equity. We hold an option to acquire the noncontrolling interests in two majority owned subsidiaries and we account for the option as an in-substance investment in the noncontrolling common stock of each such subsidiary. We include the fair value of the option within other liabilities and do not recognize noncontrolling interests in these subsidiaries.

We include the results of operations of acquired companies from the date of acquisition. All significant intercompany transactions and balances are eliminated.

Equity investments in companies in which we have less than a 20% ownership interest and cannot exercise significant influence, and which do not have readily determinable fair values, are accounted for at cost, adjusted for changes resulting from observable price changes in orderly transactions for an identical or similar investment of the same issuer, less any impairment.

Use of Estimates

The preparation of financial statements in conformity with U.S. generally accepted accounting principles (“GAAP”) requires our management to make estimates and assumptions, which may affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates.

Restricted Cash and Cash Equivalents, and Restricted Bank Time Deposits

Restricted cash and cash equivalents, and restricted bank time deposits are pledged as collateral or otherwise restricted as to use for vendor payables, general liability insurance, workers’ compensation insurance, warranty programs, and other obligations.

Investments

Our investments generally consist of bank time deposits, and marketable debt securities of corporations, the U.S. government, and agencies of the U.S. government, all with remaining maturities in excess of 90 days at the time of purchase. As of January 31, 2019 we held no marketable debt securities. As of January 31, 2018, we held $2.0 million of marketable debt securities. Investments with maturities in excess of one year are included in other assets.

Accounts Receivable, Net

Trade accounts receivable are comprised of invoiced amounts due from customers for which we have an unconditional right to collect and are not interest-bearing. Credit is extended to customers based on an evaluation of their financial condition and other factors. We generally do not require collateral or other security to support accounts receivable.

Please refer to Note 2, “Revenue Recognition” under the heading “Financial Statement Impact of Adoption” for a description of the presentation changes made to accounts receivable on our consolidated balance sheet as of February 1, 2018, with the adoption of the new revenue accounting standard.

Concentrations of Credit Risk

Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash and cash equivalents, bank time deposits, short-term investments, trade accounts receivable, and contract assets (unbilled amounts previously included in accounts receivable). We invest our cash in bank accounts, certificates of deposit, and money market accounts with major financial institutions, in U.S. government and agency obligations, and in debt securities of corporations. By policy, we seek to limit credit exposure on investments through diversification and by restricting our investments to highly rated securities.

We grant credit terms to our customers in the ordinary course of business. Concentrations of credit risk with respect to trade accounts receivable and contract assets are generally limited due to the large number of customers comprising our customer base and their dispersion across different industries and geographic areas. There are two customers in our Cyber Intelligence segment that combined accounted for $84.3 million and $99.7 million of our aggregated accounts receivable and contract assets, at January 31, 2019 and 2018, respectively. These customers are governmental agencies outside of the U.S. which we believe present insignificant credit risk.

Allowance for Doubtful Accounts

We estimate the collectability of our accounts receivable balances each accounting period and adjust our allowance for doubtful

accounts accordingly. Considerable judgment is required in assessing the collectability of accounts receivable, including consideration of the creditworthiness of each customer, their collection history, and the related aging of past due accounts receivable balances. We evaluate specific accounts when we learn that a customer may be experiencing a deteriorating financial condition due to lower credit ratings, bankruptcy, or other factors that may affect its ability to render payment. We write-off an account receivable and charge it against its recorded allowance at the point when it is considered uncollectible.

The following table summarizes the activity in our allowance for doubtful accounts for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Allowance for doubtful accounts, beginning of year	$	2,217		$	1,842		$	1,170
Provisions charged to expense	2,746			559			1,791
Amounts written off	(1,172		)	(482		)	(1,484		)
Other, including fluctuations in foreign exchange rates	(14		)	298			365
Allowance for doubtful accounts, end of year	$	3,777		$	2,217		$	1,842

Inventories

Inventories are stated at the lower of cost or market. Cost is determined using the weighted-average method of inventory accounting. The valuation of our inventories requires us to make estimates regarding excess or obsolete inventories, including making estimates of the future demand for our products. Although we make every effort to ensure the accuracy of our forecasts of future product demand, any significant unanticipated changes in demand, price, or technological developments could have a significant impact on the value of our inventory and reported operating results. Charges for excess and obsolete inventories are included within cost of revenue.

Property and Equipment, net

Property and equipment are stated at cost, net of accumulated depreciation and amortization. Depreciation is computed using the straight-line method based over the estimated useful lives of the assets. The vast majority of equipment, furniture and other is depreciated over periods ranging from three to seven years. Software is typically depreciated over periods ranging from three to four years. Buildings are depreciated over periods ranging from ten to twenty-five years. Leasehold improvements are amortized over the shorter of their estimated useful lives or the related lease term. Capital leased assets are amortized over the related lease term.

The cost of maintenance and repairs of property and equipment is charged to operations as incurred. When assets are retired or

disposed of, the cost and accumulated depreciation or amortization thereon are removed from the consolidated balance sheet and any resulting gain or loss is recognized in the consolidated statement of operations.

Segment Reporting

Operating segments are defined as components of an enterprise about which separate financial information is available that is regularly evaluated by the enterprise’s chief operating decision maker (“CODM”), or decision making group, in deciding how to allocate resources and in assessing performance.

We conduct our business through two operating segments, which are also our reportable segments, Customer Engagement Solutions (“Customer Engagement”) and Cyber Intelligence Solutions (“Cyber Intelligence”). Organizing our business through two operating segments allows us to align our resources and domain expertise to effectively address the Actionable Intelligence market. We determine our reportable segments based on a number of factors our management uses to evaluate and run our business operations, including similarities of customers, products, and technology. Our Chief Executive Officer is our CODM, who regularly reviews segment revenue and segment operating contribution when assessing the financial performance of our segments and allocating resources.

We measure the performance of our operating segments based upon segment revenue and segment contribution.

Segment revenue includes adjustments associated with revenue of acquired companies which are not recognizable within GAAP revenue. These adjustments primarily relate to the acquisition-date excess of the historical carrying value over the fair value of acquired companies’ future maintenance and service performance obligations. As the obligations are satisfied, we report our segment revenue using the historical carrying values of these obligations, which we believe better reflects our ongoing maintenance and service revenue streams, whereas GAAP revenue is reported using the obligations’ acquisition-date fair values. Segment revenue adjustments can also result from aligning an acquired company’s historical revenue recognition policies to our policies.

Segment contribution includes segment revenue and expenses incurred directly by the segment, including material costs, service costs, research and development and selling, marketing, and administrative expenses. When determining segment contribution, we do not allocate certain operating expenses, which are provided by shared resources or are otherwise generally not controlled by segment management. These expenses are reported as “Shared support expenses” when reconciling segment contribution to operating income, the majority of which are expenses for administrative support functions, such as information technology, human resources, finance, legal, and other general corporate support, and for occupancy expenses. These unallocated expenses also include procurement, manufacturing support, and logistics expenses.

In addition, segment contribution does not include amortization of acquired intangible assets, stock-based compensation, and other expenses that either can vary significantly in amount and frequency, are based upon subjective assumptions, or in certain cases are unplanned for or difficult to forecast, such as restructuring expenses and business combination transaction and integration expenses, all of which are not considered when evaluating segment performance.

Revenue from transactions between our operating segments is not material.

Please refer to Note 16, “Segment, Geographic, and Significant Customer Information” for further details regarding our operating segments.

Goodwill, Other Acquired Intangible Assets, and Long-Lived Assets

For business combinations, the purchase prices are allocated to the tangible assets and intangible assets acquired and liabilities assumed based on their estimated fair values on the acquisition dates, with the remaining unallocated purchase prices recorded as goodwill. Goodwill is assigned, at the acquisition date, to those reporting units expected to benefit from the synergies of the combination.

We test goodwill for impairment at the reporting unit level, which can be an operating segment or one level below an operating segment, on an annual basis as of November 1, or more frequently if changes in facts and circumstances indicate that impairment in the value of goodwill may exist. As of January 31, 2019, our reporting units are Customer Engagement, Cyber Intelligence (excluding situational intelligence solutions), and Situational Intelligence, which is a component of our Cyber Intelligence operating segment.

In testing for goodwill impairment, we may elect to utilize a qualitative assessment to evaluate whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount. If we elect to bypass a qualitative assessment, or if our qualitative assessment indicates that goodwill impairment is more likely than not, we perform quantitative impairment testing. For quantitative impairment testing performed prior to February 1, 2018, we performed a two-step test by first comparing the carrying value of the reporting unit to its fair value. If the carrying value exceeded the fair value, a second step was performed to compute the goodwill impairment. Effective with our February 1, 2018 adoption of Accounting Standards Update (“ASU”) No. 2017-04, Intangibles-Goodwill and Other (Topic 350) - Simplifying the Test for Goodwill Impairment, if our quantitative testing determines that the carrying value of a reporting unit exceeds its fair value, goodwill impairment is recognized in an amount equal to that excess, limited to the total goodwill allocated to that reporting unit, eliminating the need for the second step.

We utilize some or all of three primary approaches to assess the fair value of a reporting unit: (a) an income-based approach, using projected discounted cash flows, (b) a market-based approach, using valuation multiples of comparable companies, and (c) a transaction-based approach, using valuation multiples for recent acquisitions of similar businesses made in the marketplace. Our estimate of fair value of each reporting unit is based on a number of subjective factors, including: (a) appropriate consideration of valuation approaches (income approach, comparable public company approach, and comparable transaction approach), (b) estimates of future growth rates, (c) estimates of our future cost structure, (d) discount rates for our estimated cash flows, (e) selection of peer group companies for the public company and the market transaction approaches, (f) required levels of working capital, (g) assumed terminal value, and (h) time horizon of cash flow forecasts.

Acquired identifiable intangible assets include identifiable acquired technologies, customer relationships, trade names, distribution networks, non-competition agreements, sales backlog, and in-process research and development. We amortize the cost of finite-lived identifiable intangible assets over their estimated useful lives, which are periods of ten years or less. Amortization is based on the pattern in which the economic benefits of the intangible asset are expected to be realized, which typically is on a straight-line basis. The fair values assigned to identifiable intangible assets acquired in business combinations are determined primarily by using the income approach, which discounts expected future cash flows attributable to these assets to present value using estimates and assumptions determined by management. The acquired identifiable finite-lived intangible assets are being amortized primarily on a straight-line basis, which we believe approximates the pattern in which the assets are utilized, over their estimated useful lives.

Fair Value Measurements

Accounting guidance establishes a fair value hierarchy that requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. An instrument’s categorization within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. This fair value hierarchy consists of three levels of inputs that may be used to measure fair value:


•	Level 1: quoted prices in active markets for identical assets or liabilities;

•

Level 2: inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices in active markets for similar assets or liabilities, quoted prices for identical or similar assets or liabilities in markets that are not active, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities; or


•	Level 3: unobservable inputs that are supported by little or no market activity.

We review the fair value hierarchy classification of our applicable assets and liabilities at each reporting period. Changes in the observability of valuation inputs may result in transfers within the fair value measurement hierarchy. We did not identify any transfers between levels of the fair value measurement hierarchy during the years ended January 31, 2019 and 2018.

Fair Values of Financial Instruments

Our recorded amounts of cash and cash equivalents, restricted cash and cash equivalents, and restricted bank time deposits, accounts receivable, contract assets, investments, and accounts payable approximate fair value, due to the short-term nature of these instruments. We measure certain financial assets and liabilities at fair value based on the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants.

Derivative Financial Instruments

As part of our risk management strategy, when considered appropriate, we use derivative financial instruments including foreign currency forward contracts and interest rate swap agreements to hedge against certain foreign currency and interest rate exposures. Our intent is to mitigate gains and losses caused by the underlying exposures with offsetting gains and losses on the derivative contracts. By policy, we do not enter into speculative positions with derivative instruments.

We record all derivatives as assets or liabilities on our consolidated balance sheets at their fair values. Gains and losses from the changes in values of these derivatives are accounted for based on the use of the derivative and whether it qualifies for hedge accounting.

The counterparties to our derivative financial instruments consist of several major international financial institutions. We regularly monitor the financial strength of these institutions. While the counterparties to these contracts expose us to credit-related losses in the event of a counterparty’s non-performance, the risk would be limited to the unrealized gains on such affected contracts. We do not anticipate any such losses.

Revenue Recognition

We account for revenue in accordance with ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), which was adopted on February 1, 2018, using the modified retrospective transition method. For further discussion of our accounting policies related to revenue see Note 2, “Revenue Recognition.”

Cost of Revenue

Our cost of revenue includes costs of materials, compensation and benefit costs for operations and service personnel, subcontractor costs, royalties and license fees related to third-party software included in our products, cloud infrastructure costs, depreciation of equipment used in operations and service, amortization of capitalized software development costs and certain purchased intangible assets, and related overhead costs. Costs that relate to satisfied (or partially satisfied) performance obligations in customer contracts (i.e. costs that relate to past performance) are expensed as incurred. Please refer to Note 2, “Revenue Recognition” under the heading “Costs to Obtain and Fulfill Contracts” for further details regarding customer contract costs.

Research and Development, net

With the exception of certain software development costs, all research and development costs are expensed as incurred, and consist primarily of personnel and consulting costs, travel, depreciation of research and development equipment, and related overhead and other costs associated with research and development activities.

We receive non-refundable grants from the Israeli Innovation Authority (“IIA”), formerly the Israel Office of the Chief Scientist (“OCS”), that fund a portion of our research and development expenditures. We currently only enter into non-royalty-bearing arrangements with the IIA which do not require us to pay royalties. Funds received from the IIA are recorded as a reduction to research and development expense. Royalties, to the extent paid, are recorded as part of our cost of revenue.

We also periodically derive benefits from participation in certain government-sponsored programs in other jurisdictions, for the support of research and development activities conducted in those locations.

Software Development Costs

Costs incurred to acquire or develop software to be sold, leased or otherwise marketed are capitalized after technological feasibility is established, and continue to be capitalized through the general release of the related software product. Amortization of capitalized costs begins in the period in which the related product is available for general release to customers and is recorded on a straight-line basis, which approximates the pattern in which the economic benefits of the capitalized costs are expected to be realized, over the estimated economic lives of the related software products, generally four years.

Internal-Use Software

We capitalize costs associated with software that is acquired, internally developed or modified solely to meet our internal needs. Capitalization begins when the preliminary project stage has been completed and management with the relevant authority authorizes and commits to the funding of the project. These capitalized costs include external direct costs utilized in developing or obtaining the applications and expenses for employees who are directly associated with the development of the applications. Capitalization of such costs continues until the project is substantially complete and is ready for its intended purpose. Capitalized costs of computer software developed for internal use are generally amortized over estimated useful lives of four years on a straight-line basis, which best represents the pattern of the software’s use.

Income Taxes

We account for income taxes under the asset and liability method which includes the recognition of deferred tax assets and liabilities for the expected future tax consequences of events that have been included in our consolidated financial statements. Under this approach, deferred taxes are recorded for the future tax consequences expected to occur when the reported amounts of assets and liabilities are recovered or paid. The provision for income taxes represents income taxes paid or payable for the current year plus deferred taxes. Deferred taxes result from differences between the financial statement and tax bases of our assets and liabilities, and are adjusted for changes in tax rates and tax laws when changes are enacted. The effects of future changes in income tax laws or rates are not anticipated.

We are subject to income taxes in the United States and numerous foreign jurisdictions. The calculation of our income tax provision involves the application of complex tax laws and requires significant judgment and estimates. On December 22, 2017, the Tax Cuts and Jobs Act (the “2017 Tax Act”) was enacted in the United States. The 2017 Tax Act significantly revised the Internal Revenue Code of 1986, as amended, and it included fundamental changes to taxation of U.S. multinational corporations. Compliance with the 2017 Tax Act requires significant complex computations not previously required by U.S. tax law.

We evaluate the realizability of our deferred tax assets for each jurisdiction in which we operate at each reporting date, and establish valuation allowances when it is more likely than not that all or a portion of our deferred tax assets will not be realized. The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income of the same character and in the same jurisdiction. We consider all available positive and negative evidence in making this assessment, including, but not limited to, the scheduled reversal of deferred tax liabilities, projected future taxable income, and tax planning strategies. In circumstances where there is sufficient negative evidence indicating that our deferred tax assets are not more-likely-than-not realizable, we establish a valuation allowance.

We use a two-step approach to recognizing and measuring uncertain tax positions. The first step is to evaluate tax positions taken or expected to be taken in a tax return by assessing whether they are more-likely-than-not sustainable, based solely on their technical merits, upon examination and including resolution of any related appeals or litigation process. The second step is to measure the associated tax benefit of each position as the largest amount that we believe is more-likely-than-not realizable. Differences between the amount of tax benefits taken or expected to be taken in our income tax returns and the amount of tax benefits recognized in our financial statements represent our unrecognized income tax benefits, which we either record as a liability or as a reduction of deferred tax assets. Our policy is to include interest (expense and/or income) and penalties related to unrecognized income tax benefits as a component of the provision for income taxes.

Functional Currencies and Foreign Currency Transaction Gains and Losses

The functional currency for most of our foreign subsidiaries is the applicable local currency, although we have several subsidiaries with functional currencies that differ from their local currency, of which the most notable exceptions are our subsidiaries in Israel, whose functional currencies are the U.S. dollar.

Transactions denominated in currencies other than a functional currency are converted to the functional currency on the transaction date, and any resulting assets or liabilities are further translated at each reporting date and at settlement. Gains and losses recognized upon such translations are included within other income (expense), net in the consolidated statements of operations. We recorded net foreign currency losses of $5.5 million for the year ended January 31, 2019, net foreign currency gains of $6.8 million for the year ended January 31, 2018, and net foreign currency losses of $2.7 million for the year ended January 31, 2017.

For consolidated reporting purposes, in those instances where a foreign subsidiary has a functional currency other than the U.S. dollar, revenue and expenses are translated into U.S. dollars using average exchange rates for the reporting period, while assets and liabilities are translated into U.S. dollars using period-end rates. The effects of foreign currency translation adjustments are included in stockholders’ equity as a component of accumulated other comprehensive (loss) income in the accompanying consolidated balance sheets.

Stock-Based Compensation

We recognize the cost of employee services received in exchange for awards of equity instruments based on the grant-date fair value of the award. We recognize the fair value of the award as compensation expense over the period during which an employee is required to provide service in exchange for the award.

For performance stock units for which vesting is in part dependent on total shareholder return, the fair value of the award is estimated on the date of grant using a Monte Carlo Simulation. Expected volatility and expected term are input factors for that model and may require significant management judgment. Expected volatility is estimated utilizing daily historical volatility for Verint common stock price and the constituents of the specific comparator index over a period commensurate with the remaining award performance period. The risk-free interest rate used is equal to the implied daily yield of the zero-coupon U.S. Treasury bill that corresponds with the remaining performance period of the award as of the valuation date.

Net Income (Loss) Per Common Share Attributable to Verint Systems Inc.

Shares used in the calculation of basic net income (loss) per common share are based on the weighted-average number of common shares outstanding during the accounting period. Shares used in the calculation of basic net income per common share include vested but unissued shares underlying awards of restricted stock units when all necessary conditions for earning those shares have been satisfied at the award’s vesting date, but exclude unvested shares of restricted stock because they are contingent upon future service conditions.

We have the option to pay cash, issue shares of common stock, or any combination thereof for the aggregate amount due upon conversion of our 1.50% convertible senior notes due June 1, 2021 (the “Notes”), further details for which appear in Note 7, “Long-Term Debt”. We currently intend to settle the principal amount of the Notes in cash upon conversion and as a result, only the amounts payable in excess of the principal amounts of the Notes, if any, are assumed to be settled with shares of common stock for purposes of computing diluted net income per share.

In periods for which we report a net loss, basic net loss per common share and diluted net loss per common share are identical since the effect of potential common shares is anti-dilutive and therefore excluded.

Recent Accounting Pronouncements

New Accounting Pronouncements Recently Adopted

In May 2014, the Financial Accounting Standards Board (“FASB”) issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606). ASU No. 2014-09 supersedes the revenue recognition requirements in Topic 605, Revenue Recognition, and requires entities to recognize revenue when control of the promised goods or services is transferred to customers at an amount that reflects the consideration to which the entity expects to be entitled to in exchange for those goods or services. We adopted ASU No. 2014-09 as of February 1, 2018 using the modified retrospective transition method. Please refer to Note 2, “Revenue Recognition” for further details.

In January 2016, the FASB issued ASU No. 2016‑01, Financial Instruments—Overall (Subtopic 825-10): Recognition and Measurement of Financial Assets and Financial Liabilities, associated with the recognition and measurement of financial assets and liabilities, with further clarifications made in February 2018 with the issuance of ASU No. 2018-03, Technical Corrections and Improvements to Financial Instruments—Overall (Subtopic 825-10): Recognition and Measurement of Financial Assets and Financial Liabilities. The amended guidance requires certain equity investments that are not consolidated and not accounted for under the equity method to be measured at fair value with changes in fair value recognized in net income rather than as a component of accumulated other comprehensive income (loss). It further states that an entity may choose to measure equity investments that do not have readily determinable fair values using a quantitative approach, or measurement alternative, which is equal to its cost minus impairment, if any, plus or minus changes resulting from observable price changes in orderly transactions for the identical or a similar investment of the same issuer. We adopted this amended guidance on February 1, 2018, using a prospective transition approach, which did not have an impact on our consolidated financial statements.

We concluded that all equity investments within the scope of ASU No. 2016-01, previously accounted for under the cost method, do not have readily determinable fair values. Accordingly, the value of these investments beginning February 1, 2018 has been measured using the measurement alternative, as noted above. As of January 31, 2019, the carrying amount of our equity investments without readily determinable fair values was $3.8 million. During the year ended January 31, 2019, we did not recognize any impairments or other adjustments.

In August 2016, the FASB issued ASU No. 2016-15, Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments, which provides guidance with the intent of reducing diversity in practice in how certain cash receipts and cash payments are presented and classified in the statement of cash flows. The clarifications provided by this guidance did not have a material impact on our consolidated statement of cash flows.

In November 2016, the FASB issued ASU No. 2016-18, Statement of Cash Flows (Topic 230): Restricted Cash. This update requires that a statement of cash flows explain the change during the period in the total of cash, cash equivalents, and amounts generally described as restricted cash or restricted cash equivalents. Therefore, amounts generally described as restricted cash and restricted cash equivalents should be included with cash and cash equivalents when reconciling the beginning-of-period and end-of-period total amounts shown on the statement of cash flows. We retrospectively adopted ASU No. 2016-18 on February 1, 2018 and as a result, we now include restricted cash and restricted cash equivalents with cash and cash equivalents when reconciling the beginning-of-period and end-of-period total amounts presented on the condensed consolidated statements of cash flows. Prior to adoption of this new guidance, we reported changes in restricted cash and restricted cash equivalents as cash flows from investing activities. We typically have restrictions on certain amounts of cash and cash equivalents, primarily consisting of amounts used to secure bank guarantees in connection with sales contract performance obligations, and expect to continue to have similar restrictions in the future.

As a result of the adoption of ASU No. 2016-18, we adjusted the previously reported consolidated statements of cash flows for the years ended January 31, 2018 and 2017 as follows:



	Year Ended January 31, 2018
	As Previously Reported			Adjustments			As Adjusted
Net cash provided by operating activities	$	176,327		$	—		$	176,327
Net cash used in investing activities	(144,481		)	(1,713		)	(146,194		)
Net cash used in financing activities	(5,503		)	—			(5,503		)
Foreign currency effect on cash, cash equivalents, restricted cash, and restricted cash equivalents	4,236			15			4,251
Net increase (decrease) in cash, cash equivalents, restricted cash, and restricted cash equivalents	30,579			(1,698		)	28,881
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of period	307,363			61,966			369,329
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of period	$	337,942		$	60,268		$	398,210



	Year Ended January 31, 2017
	As Previously Reported			Adjustments		As Adjusted
Net cash provided by operating activities	$	172,415		$	—	$	172,415
Net cash used in investing activities	(156,028		)	39,586		(116,442		)
Net cash used in financing activities	(56,919		)	—		(56,919		)
Foreign currency effect on cash, cash equivalents, restricted cash, and restricted cash equivalents	(4,210		)	43		(4,167		)
Net (decrease) increase in cash, cash equivalents, restricted cash, and restricted cash equivalents	(44,742		)	39,629		(5,113		)
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of period	352,105			22,337		374,442
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of period	$	307,363		$	61,966	$	369,329

In January 2017, the FASB issued ASU No. 2017-01, Business Combinations (Topic 805): Clarifying the Definition of a Business, which clarifies the definition of a business with the objective of adding guidance to assist entities with evaluating whether transactions should be accounted for as acquisitions (or disposals) of assets or businesses. If an entity determines that substantially all of the fair value of the gross assets acquired is concentrated in a single identifiable asset or a group of similar identifiable assets, then the set of transferred assets and activities is not a business. If this threshold is not met, in order to be considered a business the set of transferred assets and activities must include, at a minimum, an input and a substantive process that together significantly contribute to the ability to create outputs. We prospectively adopted ASU No. 2017-01 on February 1, 2018, and the adoption had no impact on our consolidated financial statements.

In January 2017, the FASB issued ASU No. 2017-04, Intangibles-Goodwill and Other (Topic 350) - Simplifying the Test for Goodwill Impairment. ASU No. 2017-04 eliminates Step 2 of the goodwill impairment test and requires a goodwill impairment to be measured as the amount by which a reporting unit’s carrying amount exceeds its fair value, not to exceed the carrying amount of its goodwill. We elected to early adopt this standard as of February 1, 2018 and the effects of adoption were not material to our consolidated financial statements.

In August 2017, the FASB issued ASU No. 2017-12, Derivatives and Hedging (Topic 815) - Targeted Improvements to Accounting for Hedging Activities. This update better aligns risk management activities and financial reporting for hedging relationships, simplifies hedge accounting requirements, and improves disclosures of hedging arrangements. We early adopted this standard on February 1, 2018 on a prospective basis. The effects of this standard on our consolidated financial statements were not material.

New Accounting Pronouncements Not Yet Effective

In August 2018, the FASB issued ASU No. 2018-15, Intangibles-Goodwill and Other-Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract, which clarifies the accounting for implementation costs in cloud computing arrangements. This standard is effective for annual reporting periods beginning after December 15, 2019, including interim reporting periods within those annual reporting periods, with early adoption permitted. We are currently reviewing this standard to assess the impact on our consolidated financial statements.

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework-Changes to

The Disclosure Requirements for Fair Value Measurement, which modifies the disclosure requirements on fair value measurements. This standard is effective for annual reporting periods beginning after December 15, 2019, including interim reporting periods within those annual reporting periods, with early adoption permitted. We are currently reviewing this standard to assess the impact on our consolidated financial statements.

In June 2018, the FASB issued ASU No. 2018-07, Compensation - Stock Compensation (Topic 718) - Improvements to Nonemployee Share-Based Payment Accounting, to simplify the accounting for nonemployee share-based payment transactions by expanding the scope of ASC Topic 718, Compensation - Stock Compensation, to include share-based payment transactions for acquiring goods and services from nonemployees. Under the new standard, most of the guidance on stock compensation payments to nonemployees would be aligned with the requirements for share-based payments granted to employees. This standard is effective for annual reporting periods beginning after December 15, 2018, including interim reporting periods within those annual reporting periods, with early adoption permitted. While we continue to assess the potential impact of this standard, we do not expect the adoption of this standard to have a material impact on our consolidated financial statements.

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments—Credit Losses (Topic 326). This new standard changes the impairment model for most financial assets and certain other instruments. Entities will be required to use a model that will result in the earlier recognition of allowances for losses for trade and other receivables, held-to-maturity debt securities, loans, and other instruments. For available-for-sale debt securities with unrealized losses, the losses will be recognized as allowances rather than as reductions in the amortized cost of the securities. The new standard is effective for annual periods, and for interim periods within those annual periods, beginning after December 15, 2019, with early adoption permitted. We are currently reviewing this standard to assess the impact on our consolidated financial statements.

In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842), which will require lessees to recognize assets and liabilities for leases with lease terms of more than 12 months. Consistent with current GAAP, the recognition, measurement, and presentation of expenses and cash flows arising from a lease by a lessee primarily will depend on its classification as a finance or operating lease. However, unlike current GAAP, which requires only capital leases to be recognized on the balance sheet, the new guidance will require both types of leases to be recognized on the balance sheet. The ASU is effective for interim and annual periods beginning after December 15, 2018, with early adoption permitted. A modified retrospective transition approach is required, applying the new standard to all leases existing at the date of initial application. An entity may choose to use either (1) its effective date or (2) the beginning of the earliest comparative period presented in the financial statements as its date of initial application. If an entity chooses the second option, the entity must recast its comparative period financial statements and provide disclosures required by the new standard for the comparative periods. We adopted the new standard on February 1, 2019 using the effective date as our date of initial application. Consequently, financial information will not be updated and disclosures required under the new standard will not be provided for dates and periods before February 1, 2019.

The new standard provides a number of optional practical expedients in transition. We elected the transition package of practical expedients available in the standard, which permits us not to reassess under the new standard our prior conclusions about lease identification, lease classification, and initial direct costs and the practical expedient to not account for lease and non-lease components separately. We did not elect the use-of-hindsight or the practical expedient pertaining to land easements; the latter not being applicable to us.

We currently anticipate that the adoption of this new standard will materially affect our consolidated balance sheets by recognizing new right-of-use (“ROU”) assets and lease liabilities for operating leases. We expect adoption of the standard will result in the recognition of ROU assets of approximately $90.0 million to $100.0 million and lease liabilities of approximately $100.0 million to $110.0 million at February 1, 2019, with the most significant impact from recognition of ROU assets and lease liabilities related to our office space operating leases. The impact on our results of operations and cash flows is not expected to be material. We are implementing a new lease accounting system and updating our processes and controls in preparation for the adoption of the new standard, including the requirement to provide significant new disclosures about our leasing activities. Please refer to Note 15, “Commitments and Contingencies” for additional information about our leases, including the future minimum lease payments for our operating leases at January 31, 2019.

REVENUE RECOGNITION REVENUE RECOGNITION

12 Months Ended

Jan. 31, 2019

Revenue from Contract with Customer [Abstract]

Revenue from Contract with Customer [Text Block]


.	REVENUE RECOGNITION

On February 1, 2018, we adopted ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), using the modified retrospective method applied to those contracts that were not completed as of February 1, 2018. Results for reporting periods beginning after February 1, 2018 are presented under ASU No. 2014-09, while prior period amounts are not adjusted and continue to be reported in accordance with our historic accounting under prior guidance. For contracts that were modified before the effective date of ASU No. 2014-09, we recorded the aggregate effect of all modifications when identifying performance obligations and allocating the transaction price in accordance with the practical expedient provided for under the new guidance, which permits an entity to record the aggregate effect of all contract modifications that occur before the beginning of the earliest period presented in accordance with the new standard when identifying the satisfied and unsatisfied performance obligations, determining the transaction price, and allocating the transaction price to the satisfied and unsatisfied performance obligations.

Under the new standard, an entity recognizes revenue when its customer obtains control of promised goods or services, in an amount that reflects the consideration that the entity expects to receive in exchange for those goods or services. To determine revenue recognition for contracts that are within the scope of new standard, we perform the following five steps:

1) Identify the contract(s) with a customer

A contract with a customer exists when (i) we enter into an enforceable contract with the customer that defines each party’s rights regarding the goods or services to be transferred and identifies the payment terms related to these goods or services, (ii) the contract has commercial substance, and (iii) we determine that collection of substantially all consideration for goods or services that are transferred is probable based on the customer’s intent and ability to pay the promised consideration. We apply judgment in determining the customer’s ability and intention to pay, which is based on a variety of factors including the customer’s historical payment experience or in the case of a new customer, published credit and financial information pertaining to the customer. Our customary business practice is to enter into legally enforceable written contracts with our customers. The majority of our contracts are governed by a master agreement between us and the customer, which sets forth the general terms and conditions of any individual contract between the parties, which is then supplemented by a customer purchase order to specify the different goods and services, the associated prices, and any additional terms for an individual contract. Multiple contracts with a single counterparty entered into at the same time are evaluated to determine if the contracts should be combined and accounted for as a single contract.

2) Identify the performance obligations in the contract

Performance obligations promised in a contract are identified based on the goods or services that will be transferred to the customer that are both capable of being distinct, whereby the customer can benefit from the goods or services either on its own or together with other resources that are readily available from third parties or from us, and are distinct in the context of the contract, whereby the transfer of the goods or services is separately identifiable from other promises in the contract. To the extent a contract includes multiple promised goods or services, we must apply judgment to determine whether promised goods or services are capable of being distinct and are distinct in the context of the contract. If these criteria are not met the promised goods or services are accounted for as a combined performance obligation. Generally, our contracts do not include non-distinct performance obligations, but certain Cyber Intelligence customers require design, development, or significant customization of our products to meet their specific requirements, in which case the products and services are combined into one distinct performance obligation.

3) Determine the transaction price

The transaction price is determined based on the consideration to which we will be entitled in exchange for transferring goods or services to the customer. We assess the timing of transfer of goods and services to the customer as compared to the timing of payments to determine whether a significant financing component exists. As a practical expedient, we do not assess the existence of a significant financing component when the difference between payment and transfer of deliverables is a year or less, which is the case in the majority of our customer contracts. The primary purpose of our invoicing terms is not to receive or provide financing from or to customers. Our Cyber Intelligence contracts may require an advance payment to encourage customer commitment to the project and protect us from early termination of the contract. To the extent the transaction price includes variable consideration, we estimate the amount of variable consideration that should be included in the transaction price utilizing either the expected value method or the most likely amount method depending on the nature of the variable consideration. Variable consideration is included in the transaction price, if we assessed that a significant future reversal of cumulative revenue under the contract will not occur. Typically, our contracts do not provide our customers with any right of return or refund, and we do not constrain the contract price as it is probable that there will not be a significant revenue reversal due to a return or refund.

4) Allocate the transaction price to the performance obligations in the contract

If the contract contains a single performance obligation, the entire transaction price is allocated to the single performance obligation. However, if a series of distinct goods or services that are substantially the same qualifies as a single performance obligation in a contract with variable consideration, we must determine if the variable consideration is attributable to the entire contract or to a specific part of the contract. We allocate the variable amount to one or more distinct performance obligations but not all or to one or more distinct services that forms a part of a single performance obligation, when the payment terms of the variable amount relate solely to our efforts to satisfy that distinct performance obligation and it results in an allocation that is consistent with the overall allocation objective of ASU No. 2014-09. Contracts that contain multiple performance obligations require an allocation of the transaction price to each performance obligation based on a relative standalone selling price basis unless the transaction price is variable and meets the criteria to be allocated entirely to a performance obligation or to a distinct good or service that forms part of a single performance obligation. We determine standalone selling price (“SSP”) based on the price at which the performance obligation is sold separately. If the SSP is not observable through past transactions, we estimate the SSP taking into account available information such as market conditions, including geographic or regional specific factors, competitive positioning, internal costs, profit objectives, and internally approved pricing guidelines related to the performance obligation.

5) Recognize revenue when (or as) the entity satisfies a performance obligation

We satisfy performance obligations either over time or at a point in time depending on the nature of the underlying promise. Revenue is recognized at the time the related performance obligation is satisfied by transferring a promised good or service to a customer. In the case of contracts that include customer acceptance criteria, revenue is not recognized until we can objectively conclude that the product or service meets the agreed-upon specifications in the contract.

We only apply the five-step model to contracts when it is probable that we will collect the consideration we are entitled to in exchange for the goods or services we transfer to our customers. Revenue is measured based on consideration specified in a contract with a customer, and excludes taxes assessed by a governmental authority that are both imposed on and concurrent with a specific revenue-producing transaction, that are collected by us from a customer.

Shipping and handling activities that are billed to the customer and occur after control over a product has transferred to a customer are accounted for as fulfillment costs and are included in cost of revenue. Historically, these expenses have not been material.

Nature of Goods and Services

We derive and report our revenue in two categories: (a) product revenue, including licensing of software products, and the sale of hardware products, and (b) service and support revenue, including revenue from installation services, post-contract customer support (“PCS”), project management, hosting services, cloud deployments, SaaS, managed services, product warranties, business advisory consulting, and training services.

Our software licenses typically provide for a perpetual right to use our software, though we also sell term-based software licenses that provide our customers with the right to use our software for only a fixed term, in most cases between a one- and three-year time frame. Generally, our contracts do not provide significant services of integration and customization and installation services are not required to be purchased directly from us. The software is delivered before related services are provided and is functional without professional services, updates and technical support. We have concluded that the software license is distinct as the customer can benefit from the software on its own. Software revenue is typically recognized when the software is delivered or made available for download to the customer. We rarely sell our software licenses on a standalone basis and as a result SSP is not directly observable and must be estimated. We apply the adjusted market assessment approach, considering both market conditions and entity specific factors such as assessment of historical data of bundled sales of software licenses with other promised goods and services in order to maximize the use of observable inputs. Software SSP is established based on an appropriate discount from our established list price, taking into consideration whether there are certain stratifications of the population with different pricing practices. Revenue for hardware is recognized at a point in time, generally upon shipment or delivery.

Contracts that require us to significantly customize our software are generally recognized over time as we perform because our performance does not create an asset with an alternative use and we have an enforceable right to payment plus a reasonable profit for performance completed to date. Revenue is recognized over time based on the extent of progress towards completion of the performance obligation. We use labor hours incurred to measure progress for these contracts because it best depicts the transfer of the asset to the customer. Under the labor hours incurred measure of progress, the extent of progress towards completion is measured based on the ratio of labor hours incurred to date to the total estimated labor hours at completion of the distinct performance obligation. Due to the nature of the work performed in these arrangements, the estimation of total labor hours at completion is complex, subject to many variables and requires significant judgment. If circumstances arise that change the original estimates of revenues, costs, or extent of progress toward completion, revisions to the estimates are made. These revisions may result in increases or decreases in estimated revenues or costs, and such revisions are reflected in revenue on a cumulative catch-up basis in the period in which the circumstances that gave rise to the revision become known. We use the expected cost plus a margin approach to estimate the SSP of our significantly customized solutions.

Professional services revenues primarily consist of fees for deployment and optimization services, as well as training, and are generally recognized over time as the customer simultaneously receives and consumes the benefits of the professional services as the services are performed. Professional services that are billed on a time and materials basis are recognized over time as the services are performed. For contracts billed on a fixed price basis, revenue is recognized over time using an input method based on labor hours expended to date relative to the total labor hours expected to be required to satisfy the related performance obligation. We determine SSP for our professional services based on the price at which the performance obligation is sold separately, which is observable through past transactions.

Our SaaS contracts are typically comprised of a right to access our software, maintenance, and hosting fees. We do not provide the customer the contractual right to take possession of the software at any time during the hosting period under these contracts. The customer can only benefit from the SaaS license and the maintenance when combined with the hosting service as the hosting service is the only way for the customer to access the software and benefit from the maintenance services. Accordingly, each of the license, maintenance, and hosting services is not considered a distinct performance obligation in the context of the contract, and are combined into a single performance obligation (“SaaS services”) and recognized ratably over the contract period. Our SaaS customer contracts can consist of fixed, variable, and usage based fees. Typically, we invoice a portion of the fees at the outset of the contract and then monthly or quarterly thereafter. Certain SaaS contracts include a nonrefundable upfront fee for setup services, which are not distinct from the SaaS services. Non-distinct setup services represent an advanced payment for future SaaS services, and are recognized as revenue when those SaaS services are satisfied, unless the nonrefundable fee is considered to be a material right, in which case the nonrefundable fee is recognized over the expected benefit period, which includes anticipated SaaS renewals. We determine SSP for our SaaS services based on the price at which the performance obligation is sold separately, which is observable through past SaaS renewal transactions. We satisfy our SaaS services by providing access to our software over time and processing transactions for usage based contracts. For non-usage based fees, the period of time over which we perform is commensurate with the contract term because that is the period during which we have an obligation to provide the service. The performance obligation is recognized on a time elapsed basis, by month for which the services are provided.

Customer support revenue is derived from providing telephone technical support services, bug fixes and unspecified software updates and upgrades to customers on a when-and-if-available basis. Each of these performance obligations provide benefit to the customer on a standalone basis and are distinct in the context of the contract. Each of these distinct performance obligations represent a stand ready obligation to provide service to a customer, which is concurrently delivered and has the same pattern of transfer to the customer, which is why we account for these support services as a single performance obligation. We recognize support services ratably over the contractual term, which typically is one year, and develop SSP for support services based on standalone renewal contracts.

Our Customer Engagement solutions are generally sold with a warranty of one year for hardware and 90 days for software. Our Cyber Intelligence solutions are generally sold with warranties that typically range from 90 days to three years and, in some cases, longer. These warranties do not represent an additional performance obligation as services beyond assuring that the software license and hardware complies with agreed-upon specifications are not provided.

Disaggregation of Revenue

The following table provides information about disaggregated revenue for our Customer Engagement and Cyber Intelligence segments by product revenue and service and support revenue, as well as by the recurring or nonrecurring nature of revenue for each business segment. Recurring revenue is the portion of our revenue that we believe is likely to be renewed in the future, and primarily consists of initial and renewal PCS, SaaS, term-based licenses, managed services, sales-and-usage based royalties, and subscription licenses recognized over time. The recurrence of these revenue streams in future periods depends on a number of factors including contractual periods and customers' renewal decisions. Nonrecurring revenue primarily consists of our perpetual licenses, long-term customization projects that are recognized over time as control transfers to the customer using a percentage of completion (“POC”) method, consulting, implementation and installation services, training, and hardware.



	Year Ended January 31, 2019
(in thousands)	Customer Engagement		Cyber Intelligence		Total
Revenue:
Product	$	221,721	$	232,929	$	454,650
Service and support	574,566		200,531		775,097
Total revenue	$	796,287	$	433,460	$	1,229,747

Revenue by recurrence:
Recurring revenue	$	465,671	$	165,265	$	630,936
Nonrecurring revenue	330,616		268,195		598,811
Total revenue	$	796,287	$	433,460	$	1,229,747

The following table provides a further disaggregation of revenue for our Customer Engagement segment. Cloud revenue primarily consists of SaaS and managed services revenue recognized over time and term-based licenses, which are recognized at a point in time.



(in thousands)	Year Ended January 31, 2019
Customer Engagement revenue:
Cloud	$	150,743
Other	645,544
Total Customer Engagement revenue	$	796,287

Contract Balances

The following table provides information about accounts receivable, contract assets, and contract liabilities from contracts with customers:



(in thousands)	January 31, 2019
Accounts receivable, net	$	375,663
Contract assets	63,389
Long-term contract assets (included in other assets)	1,375
Contract liabilities	377,376
Long-term contract liabilities	30,094

We receive payments from customers based upon contractual billing schedules, and accounts receivable are recorded when the right to consideration becomes unconditional. Contract assets are rights to consideration in exchange for goods or services that we have transferred to a customer when that right is conditional on something other than the passage of time. The majority of our contract assets represent unbilled amounts related to our significantly customized solutions as the right to consideration is subject to the contractually agreed upon billing schedule. We expect billing and collection of a majority of our contract assets to occur within the next twelve months and had no asset impairment related to contract assets in the period. There are two customers in our Cyber Intelligence segment that accounted for a combined $34.9 million and $62.3 million of our contract assets (unbilled amounts previously included in accounts receivable) at January 31, 2019 and January 31, 2018, respectively. These customers are governmental agencies outside of the U.S. which we believe present insignificant credit risk. Contract liabilities represent consideration received or consideration which is unconditionally due from customers prior to transferring goods or services to the customer under the terms of the contract.

Revenue recognized during the year ended January 31, 2019 from amounts included in contract liabilities at February 1, 2018 was $303.0 million. During the year ended January 31, 2019, we transferred $60.3 million to accounts receivable from contract assets recognized at February 1, 2018, as a result of the right to the transaction consideration becoming unconditional. We recognized $63.8 million of contract assets during the year ended January 31, 2019. Contract assets recognized during the period primarily related to our rights to consideration for work completed but not billed on long-term Cyber Intelligence contracts.

Remaining Performance Obligations

The majority of our arrangements are for periods of up to three years, with a significant portion being one year or less. We had $1.0 billion of remaining performance obligations as of January 31, 2019. We elected to exclude amounts of variable consideration attributable to sales- or usage-based royalties in exchange for a license of our IP from the remaining performance obligations. We currently expect to recognize approximately 65% of our remaining revenue backlog over the next twelve months and the remainder thereafter. The timing and amount of revenue recognition for our remaining performance obligations is influenced by several factors, including seasonality, the timing of PCS renewals, and the revenue recognition for certain projects, particularly in our Cyber Intelligence segment, that can extend over longer periods of time, delivery under which, for various reasons, may be delayed, modified, or canceled. Further, we have historically generated a large portion of our business each quarter by orders that are sold and fulfilled within the same reporting period. Therefore, the amount of remaining obligations may not be a meaningful indicator of future results.

Costs to Obtain and Fulfill Contracts

We capitalize commissions paid to internal sales personnel and agent commissions that are incremental to obtaining customer contracts. We have determined that these commissions are in fact incremental and would not have occurred absent the customer contract. Capitalized sales and agent commissions are amortized on a straight-line basis over the period the goods or services are transferred to the customer to which the assets relate, which ranges from immediate to as long as six years, if commission amounts paid upon renewal are not commensurate with amounts paid on the initial contract. A portion of the initial commission payable on the majority of Customer Engagement contracts is amortized over the anticipated PCS renewal period, which is generally four to six years, due to commissions paid on PCS renewal contracts not being commensurate with amounts paid on the initial contract.

Total capitalized costs to obtain contracts were $36.3 million as of January 31, 2019, of which $6.5 million is included in prepaid expenses and other current assets and $29.8 million is included in other assets on our consolidated balance sheet. During the year ended January 31, 2019, we expensed $45.7 million, of sales and agent commissions, which are included in selling, general and administrative expenses and there was no impairment loss recognized for these capitalized costs.

We capitalize costs incurred to fulfill our contracts when the costs relate directly to the contract and are expected to generate resources that will be used to satisfy the performance obligation under the contract and are expected to be recovered through revenue generated under the contract. Costs to fulfill contracts are expensed to cost of revenue as we satisfy the related performance obligations. Total capitalized costs to fulfill contracts were $14.9 million as of January 31, 2019, of which $10.3 million is included in deferred cost of revenue and $4.6 million is included in long-term deferred cost of revenue on our consolidated balance sheet. Deferred cost of revenue is classified in its entirety as current or long-term based on whether the related revenue will be recognized within twelve months of the origination date of the arrangement. The amounts capitalized primarily relate to nonrecurring costs incurred in the initial phase of our SaaS arrangements (i.e., setup costs), which consist of costs related to the installation of systems and processes and prepaid third-party cloud infrastructure costs. Capitalized setup costs are amortized on a straight-line basis over the expected period of benefit, which includes anticipated contract renewals or extensions, consistent with the transfer to the customer of the services to which the asset relates. During the year ended January 31, 2019, we amortized $18.3 million of contract fulfillment costs.

Financial Statement Impact of Adoption

We adopted ASU No. 2014-09 utilizing the modified retrospective method. The cumulative impact of applying the new guidance to all contracts with customers that were not completed as of February 1, 2018 was recorded as an adjustment to accumulated deficit as of the adoption date. As a result of applying the modified retrospective method to adopt the new standard, the following adjustments were made to accounts on the consolidated balance sheet as of February 1, 2018:



(in thousands)	Balance at January 31, 2018		Adjustments from Adopting ASU No. 2014-09			Balance at February 1, 2018
Assets:
Accounts receivable, net	$	296,324	$	53,682		$	350,006
Contract assets	—		69,217			69,217
Deferred cost of revenue	6,096		2,056			8,152
Prepaid expenses and other current assets	82,090		(829		)	81,261
Long-term deferred cost of revenue	2,804		2,193			4,997
Deferred income taxes	30,878		(2,248		)	28,630
Other assets	52,037		14,912			66,949

Liabilities:
Accrued expenses and other current liabilities	220,265		(46,062		)	174,203
Contract liabilities	196,107		139,517			335,624
Long-term contract liabilities	24,519		6,518			31,037
Deferred income taxes	35,305		963			36,268

Stockholders' Equity:
Total stockholders' equity	1,132,336		38,047			1,170,383

In connection with the adoption of the new revenue recognition accounting standard, we decreased our accumulated deficit by $38.0 million, due to uncompleted contracts at February 1, 2018, for which $17.2 million of revenue will not be recognized in future periods under the new standard. Upon adoption, we deferred $4.2 million of previously expensed contract costs and reversed $2.9 million of expenses due to the new standard precluding the recognition or deferral of costs to simply obtain an even profit margin over the contract term, which was acceptable under prior contract accounting guidance. We capitalized $16.9 million of incremental sales commission costs at the adoption date directly related to obtaining customer contracts and are amortizing these costs as we satisfy the underlying performance obligations, which for certain contracts can include anticipated renewal periods. The acceleration of revenue that was deferred under prior guidance as of February 1, 2018, was primarily attributable to being able to recognize minimum guaranteed amounts upon delivery of our software rather than over the term of the arrangement, the ability to recognize professional services revenue in advance of achieving billing milestones, no longer requiring the separation of promised goods or services, such as software licenses, technical support, or unspecified update rights on the basis of vendor specific objective evidence, and the impact of allocating the transaction price to the performance obligations in the contract on a relative basis using SSP rather than allocating under the residual method, which allocates the entire arrangement discount to the delivered performance obligations.

The net change in deferred income taxes of $3.2 million is primarily due to the deferred tax effects resulting from the adjustment to accumulated deficit for the cumulative effect of applying ASU No. 2014-09 to active contracts as of the adoption date.

We made certain presentation changes to our consolidated balance sheet on February 1, 2018 to comply with ASU No. 2014-09. Prior to adoption of the new standard, we offset accounts receivable and contract liabilities (previously presented as deferred revenue on our consolidated balance sheet) for unpaid deferred performance obligations included in contract liabilities. Under the new standard, we record accounts receivable and related contract liabilities for noncancelable contracts with customers when the right to consideration is unconditional. Upon adoption, the right to consideration in exchange for goods or services that have been transferred to a customer when that right is conditional on something other than the passage of time were reclassified from accounts receivable to contract assets. In addition, we reclassified amounts related to billings in excess of costs and estimated earnings on uncompleted contracts, which under prior guidance was included in accrued expenses and other liabilities on our consolidated balance sheet, to contract liabilities upon adoption.

Impact of ASU No. 2014-09 on Financial Statement Line Items

The impact of adoption of ASU No. 2014-09 on our consolidated balance sheet as of January 31, 2019 and on our consolidated statement of operations for the year ended January 31, 2019 was as follows:



	January 31, 2019
(in thousands)	As Reported		Balances without Adoption of ASU No. 2014-09		Effect of Change Higher (Lower)
Consolidated Balance Sheet
Assets:
Accounts receivable, net	$	375,663	$	260,630	$	115,033
Contract assets	63,389		—		63,389
Deferred cost of revenue	10,302		11,574		(1,272		)
Prepaid expenses and other current assets	87,474		93,470		(5,996		)
Long-term deferred cost of revenue	4,630		1,196		3,434
Deferred income taxes	21,040		23,222		(2,182		)
Other assets	78,871		48,499		30,372

Liabilities:
Accrued expenses and other current liabilities	208,481		248,120		(39,639		)
Contract liabilities	377,376		226,423		150,953
Long-term contract liabilities	30,094		29,160		934
Deferred income taxes	43,171		42,241		930

Stockholders' Equity:
Total stockholders' equity	1,260,804		1,171,204		89,600

While the table below indicates that calculated revenue for the year ended January 31, 2019 without the adoption of ASU No. 2014-09 would have been lower than the revenue we are reporting under the new accounting guidance, this lower calculated revenue results not only from the impact of the new accounting guidance, but also from changes we made to our business practices in anticipation and as a result of the new accounting guidance. These business practice changes adversely impact the calculation of revenue under the prior accounting guidance and include, among other things, the way we manage our professional services projects, offer and deploy our solutions, structure certain customer contracts, and make pricing decisions. While the many variables, required assumptions, and other complexities associated with these business practice changes make it impractical to precisely quantify the impact of these changes, we believe that calculated revenue under the prior accounting guidance, but absent these business practice changes, would have been closer to the revenue we are reporting under the new accounting guidance.



	Year Ended January 31, 2019
(in thousands)	As Reported		Balances without Adoption of ASU No. 2014-09		Effect of Change Higher (Lower)
Consolidated Statement of Operations
Revenue:
Product	$	454,650	$	418,531	$	36,119
Service and support	775,097		763,444		11,653

Cost of revenue:
Product	129,922		124,705		5,217
Service and support	293,888		294,580		(692		)

Expenses and Other:
Selling, general and administrative	426,183		440,124		(13,941		)
Provision for income taxes	7,542		1,842		5,700
Net income	70,220		18,732		51,488

The adoption of ASU No. 2014-09 had no impact to cash provided by or used in operating, investing, or financing activities on our consolidated statement of cash flows.

NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC.

12 Months Ended

Jan. 31, 2019

Earnings Per Share [Abstract]

NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC.

ET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC.

The following table summarizes the calculation of basic and diluted net income (loss) per common share attributable to Verint Systems Inc. for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands, except per share amounts)	2019		2018			2017
Net income (loss)	$	70,220	$	(3,454	)	$	(26,246	)
Net income attributable to noncontrolling interests	4,229		3,173			3,134
Net income (loss) attributable to Verint Systems Inc.	$	65,991	$	(6,627	)	$	(29,380	)
Weighted-average shares outstanding:
Basic	64,913		63,312			62,593
Dilutive effect of employee equity award plans	1,332		—			—
Dilutive effect of 1.50% convertible senior notes	—		—			—
Dilutive effect of warrants	—		—			—
Diluted	66,245		63,312			62,593
Net income (loss) per common share attributable to Verint Systems Inc.:
Basic	$	1.02	$	(0.10	)	$	(0.47	)
Diluted	$	1.00	$	(0.10	)	$	(0.47	)

We excluded the following weighted-average potential common shares from the calculations of diluted net income (loss) per common share during the applicable periods because their inclusion would have been anti-dilutive:



	Year Ended January 31,
(in thousands)	2019	2018	2017
Stock options and restricted stock-based awards	276	1,187	1,097
1.50% convertible senior notes	6,205	6,205	6,205
Warrants	6,205	6,205	6,205

In periods for which we report a net loss attributable to Verint Systems Inc., basic net loss per common share and diluted net loss per common share are identical since the effect of all potential common shares is anti-dilutive and therefore excluded.

Our 1.50% convertible senior notes will not impact the calculation of diluted net income per share unless the average price of our common stock, as calculated in accordance with the terms of the indenture governing the Notes, exceeds the conversion price of $64.46 per share. Likewise, diluted net income per share will not include any effect from the Warrants (as defined in Note 7, “Long-Term Debt”) unless the average price of our common stock, as calculated under the terms of the Warrants, exceeds the exercise price of $75.00 per share.

Our Note Hedges (as defined in Note 7, “Long-Term Debt”) do not impact the calculation of diluted net income (loss) per share under the treasury stock method, because their effect would be anti-dilutive. However, in the event of an actual conversion of any or all of the Notes, the common shares that would be delivered to us under the Note Hedges would neutralize the dilutive effect of the common shares that we would issue under the Notes. As a result, actual conversion of any or all of the Notes would not increase our outstanding common stock. Up to 6,205,000 common shares could, however, be issued upon exercise of the Warrants. Further details regarding the Notes, Note Hedges, and the Warrants appear in Note 7, “Long-Term Debt”.

CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS

12 Months Ended

Jan. 31, 2019

Cash, Cash Equivalents, and Short-term Investments [Abstract]

Cash, Cash Equivalents and Short-term Investments

CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS

The following tables summarize our cash, cash equivalents, and short-term investments as of January 31, 2019 and 2018:



	January 31, 2019
(in thousands)	Cost Basis		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Cash and cash equivalents:
Cash and bank time deposits	$	359,266	$	—	$	—	$	359,266
Money market funds	10,709		—		—		10,709
Total cash and cash equivalents	$	369,975	$	—	$	—	$	369,975

Short-term investments:
Bank time deposits	$	32,329	$	—	$	—	$	32,329
Total short-term investments	$	32,329	$	—	$	—	$	32,329



	January 31, 2018
(in thousands)	Cost Basis		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Cash and cash equivalents:
Cash and bank time deposits	$	337,756	$	—	$	—	$	337,756
Money market funds	186		—		—		186
Total cash and cash equivalents	$	337,942	$	—	$	—	$	337,942

Short-term investments:
Corporate debt securities (available-for-sale)	$	2,002	$	—	$	—	$	2,002
Bank time deposits	4,564		—		—		4,564
Total short-term investments	$	6,566	$	—	$	—	$	6,566

Bank time deposits which are reported within short-term investments consist of deposits held outside of the U.S. with maturities of greater than 90 days, or without specified maturity dates which we intend to hold for periods in excess of 90 days. All other bank deposits are included within cash and cash equivalents.

As of January 31, 2018, all of our available-for-sale investments had contractual maturities of less than one year. Gains and losses on sales of available-for-sale securities during the years ended January 31, 2019, 2018, and 2017 were not significant.

During the years ended January 31, 2019, 2018, and 2017, proceeds from maturities and sales of available-for-sale securities were $33.1 million, $8.7 million, and $52.8 million, respectively.

BUSINESS COMBINATIONS

12 Months Ended

Jan. 31, 2019

Business Combinations [Abstract]

BUSINESS COMBINATIONS

Year Ended January 31, 2019

ForeSee Results, Inc.

On December 19, 2018, we completed the acquisition of all of the outstanding shares of ForeSee Results, Inc. and all of the outstanding membership interests of RSR Acquisition LLC (together, “ForeSee”), a leading cloud Voice of the Customer (“VOC”) vendor with software solutions designed to measure and benchmark a 360-degree view of the customer across every touch point. ForeSee is based in Ann Arbor, Michigan.

The purchase price of $64.9 million consisted of $58.9 million of cash paid at closing, funded from cash on hand, and a post-closing deferred purchase price adjustment of $6.0 million of cash to be paid in April 2019 or earlier upon the resolution of a contingency, partially offset by $0.4 million of ForeSee’s cash received in the acquisition, resulting in net cash consideration at closing of $58.5 million. The purchase price is subject to customary purchase price adjustments related to the final determination of ForeSee’s cash, net working capital, transaction expenses, and taxes as of December 19, 2018. The acquired business is being integrated into our Customer Engagement operating segment.

The purchase price for ForeSee was allocated to the tangible and intangible assets acquired and liabilities assumed based on their estimated fair values on the acquisition date, with the remaining unallocated purchase price recorded as goodwill. The fair value assigned to identifiable intangible assets acquired were determined primarily by using the income approach, which discounts the expected future cash flows to present value using estimates and assumptions determined by management.

Among the factors contributing to the recognition of goodwill as a component of the ForeSee purchase price allocation were synergies in products and technologies, and the addition of a skilled, assembled workforce. The $33.7 million of goodwill has been assigned to our Customer Engagement segment. For income tax purposes, $3.3 million of this goodwill is deductible and $30.4 million is not deductible.

In connection with the purchase price allocation for ForeSee, the estimated fair value of undelivered performance obligations under customer contracts assumed in the acquisition was determined utilizing a cost build-up approach. The cost build-up approach calculated fair value by estimating the costs required to fulfill the obligations plus a reasonable profit margin, which approximates the amount that we believe would be required to pay a third party to assume the performance obligations. The estimated costs to fulfill the performance obligations were based on the historical direct costs for delivering similar services. As a result, in allocating the purchase price, we recorded $10.0 million of current and long-term contract liabilities, representing the estimated fair value of undelivered performance obligations for which payment had been received, which will be recognized as revenue as the underlying performance obligations are delivered. For undelivered performance obligations for which payment had not been received, we recorded a $10.4 million asset as a component of the purchase price allocation, representing the estimated fair value of these obligations, $5.6 million of which is included within prepaid expenses and other current assets, and $4.8 million of which is included in other assets. We are amortizing this asset over the underlying delivery periods, which adjusts the revenue we recognize for providing these services to its estimated fair value.

Transaction and related costs directly related to the acquisition of ForeSee, consisting primarily of professional fees and integration expenses, were $3.3 million for the year ended January 31, 2019, and were expensed as incurred and are included in selling, general and administrative expenses.

Revenue attributable to ForeSee included in our consolidated statement of operations for the year ended January 31, 2019 was not material. A loss before provision (benefit) for income taxes of $6.0 million attributable to ForeSee is included in our consolidated statement of operations for the year ended January 31, 2019.

The following table sets forth the components and the allocation of the purchase price for our acquisition of ForeSee:



(in thousands)	Amount
Components of Purchase Price:
Cash	$	58,901
Deferred purchase price consideration	6,000
Total purchase price	$	64,901

Allocation of Purchase Price:
Net tangible assets (liabilities):
Accounts receivable	$	7,245
Other current assets, including cash acquired	8,145
Other assets	6,586
Current and other liabilities	(12,993		)
Contract liabilities - current and long-term	(10,037		)
Deferred income taxes	(11,343		)
Net tangible liabilities	(12,397		)
Identifiable intangible assets:
Customer relationships	19,500
Developed technology	20,700
Trademarks and trade names	3,400
Total identifiable intangible assets	43,600
Goodwill	33,698
Total purchase price allocation	$	64,901

The acquired customer relationships, developed technology, and trademarks and trade names were assigned estimated useful lives of seven and nine years, four years, and four years, respectively, the weighted average of which is approximately 6.1 years. The acquired identifiable intangible assets are being amortized on a straight-line basis, which we believe approximates the pattern in which the assets are utilized, over their estimated useful lives.

Other Business Combinations

During the year ended January 31, 2019, we completed three other business combinations:


•	On July 18, 2018, we completed the acquisition of a business that has been integrated into our Customer Engagement operating segment.


•	On November 8, 2018, we completed the acquisition of a business that has been integrated into our Cyber Intelligence operating segment, in which we had a $2.2 million, or approximately 19%, noncontrolling equity investment prior to the acquisition.


•	On November 9, 2018, we acquired certain technology and other assets for use in our Customer Engagement operating segment in a transaction that qualified as a business combination.

These business combinations were not individually material to our consolidated financial statements.

The combined consideration for these business combinations was approximately $51.3 million, including $33.1 million of combined cash paid at the closings. For two of these business combinations, we also agreed to make potential additional cash payments to the respective former shareholders aggregating up to approximately $35.5 million, contingent upon the achievement of certain performance targets over periods extending through January 2021. The fair value of these contingent consideration obligations was estimated to be $15.9 million at the applicable acquisition dates. The acquisition date fair value of our previously held equity interest was approximately $2.2 million and was included in the measurement of the consideration transferred. Cash paid for these business combinations was funded by cash on hand.

The purchase prices for these business combinations were allocated to the tangible and intangible assets acquired and liabilities assumed based on their estimated fair values on the acquisition dates, with the remaining unallocated purchase prices recorded as goodwill. The fair value assigned to identifiable intangible assets acquired were determined primarily by using the income approach, which discounts expected future cash flows to present value using estimates and assumptions determined by management.

Included among the factors contributing to the recognition of goodwill in these transactions were synergies in products and technologies, and the addition of skilled, assembled workforces. Of the $25.1 million of goodwill associated with these business combinations, $14.3 million and $10.8 million was assigned to our Customer Engagement and Cyber Intelligence segments, respectively, and for income tax purposes is not deductible.

Revenue and net income (loss) attributable to these acquisitions for the year ended January 31, 2019 were not material.

Transaction and related costs, consisting primarily of professional fees and integration expenses, directly related to these acquisitions, totaled $0.9 million for the year ended January 31, 2019. All transaction and related costs were expensed as incurred and are included in selling, general and administrative expenses.

The purchase price allocations for the business combinations completed during the year ended January 31, 2019 have been prepared on a preliminary basis and changes to those allocations may occur as additional information becomes available during the respective measurement periods (up to one year from the respective acquisition dates). Fair values still under review include values assigned to identifiable intangible assets, contingent consideration, deferred income taxes, and reserves for uncertain income tax positions.

The following table sets forth the components and the allocations of the combined purchase prices for the business combinations, other than ForeSee, completed during the year ended January 31, 2019:



(in thousands)	Amount
Components of Purchase Prices:
Cash	$	33,138
Fair value of contingent consideration	15,875
Fair value of previously held equity interest	2,239
Total purchase prices	$	51,252

Allocation of Purchase Prices:
Net tangible assets (liabilities):
Accounts receivable	$	1,897
Other current assets, including cash acquired	6,901
Other assets	9,432
Current and other liabilities	(2,151		)
Contract liabilities - current and long-term	(771		)
Deferred income taxes	(7,914		)
Net tangible assets	7,394
Identifiable intangible assets:
Customer relationships	7,521
Developed technology	10,692
Trademarks and trade names	500
Total identifiable intangible assets	18,713
Goodwill	25,145
Total purchase price allocations	$	51,252

For these acquisitions, customer relationships, developed technology, and trademarks and trade names were assigned estimated useful lives of from seven years to ten years, three years to five years, and four years, respectively, the weighted average of which is approximately 6.6 years.

Year Ended January 31, 2018

During the year ended January 31, 2018, we completed seven business combinations:


•	On February 1, March 20, October 3, November 3, December 19, and December 21, 2017, we completed acquisitions of businesses in our Customer Engagement operating segment. One of the transactions was an asset acquisition that qualified as a business combination, and another of which retained a noncontrolling interest.


•	On July 1, 2017, we completed the acquisition of a business in our Cyber Intelligence operating segment.

These business combinations were not individually material to our consolidated financial statements.

The combined consideration for these business combinations was approximately $134.8 million, including $106.0 million of combined cash paid at the closings. For five of these business combinations, we also agreed to make potential additional cash payments to the respective former shareholders aggregating up to approximately $47.3 million, contingent upon the achievement of certain performance targets over periods extending through January 2022. The fair value of these contingent consideration obligations was estimated to be $25.9 million at the applicable acquisition dates. Cash paid for these business combinations was funded by cash on hand.

Included among the factors contributing to the recognition of goodwill in these transactions were synergies in products and technologies, and the addition of skilled, assembled workforces. Of the $80.2 million of goodwill associated with these business combinations, $76.4 million and $3.8 million was assigned to our Customer Engagement and Cyber Intelligence segments, respectively. For income tax purposes, $14.5 million of this goodwill is deductible and $65.7 million is not deductible.

Revenue and the impact on net loss attributable to these acquisitions for the year ended January 31, 2018 were not material.

Transaction and related costs, consisting primarily of professional fees and integration expenses, directly related to these acquisitions, totaled $2.5 million and $4.9 million for the years ended January 31, 2019 and 2018, respectively. All transaction and related costs were expensed as incurred and are included in selling, general and administrative expenses.

The purchase price allocations for the business combinations completed during the year ended January 31, 2018 are final.

The following table sets forth the components and the allocations of the combined purchase prices for the business combinations completed during the year ended January 31, 2018, including adjustments identified subsequent to the respective valuation dates, none of which were material:



(in thousands)	Amount
Components of Purchase Prices:
Cash	$	106,049
Fair value of contingent consideration	25,874
Other purchase price adjustments	2,897
Total purchase prices	$	134,820

Allocation of Purchase Prices:
Net tangible assets (liabilities):
Accounts receivable	$	4,184
Other current assets, including cash acquired	15,108
Other assets	2,765
Current and other liabilities	(12,512		)
Contract liabilities - current and long-term	(4,424		)
Deferred income taxes	(7,381		)
Net tangible liabilities	(2,260		)
Identifiable intangible assets:
Customer relationships	24,812
Developed technology	29,614
Trademarks and trade names	2,456
Total identifiable intangible assets	56,882
Goodwill	80,198
Total purchase price allocations	$	134,820

For these acquisitions, customer relationships, developed technology, and trademarks and trade names were assigned estimated useful lives of from three years to ten years, from three years to eight years, and from one year to seven years, respectively, the weighted average of which is approximately 6.8 years.

Year Ended January 31, 2017

Contact Solutions, LLC

On February 19, 2016, we completed the acquisition of Contact Solutions, LLC (“Contact Solutions”), a provider of real-time, contextual self-service solutions, based in Reston, Virginia. The purchase price consisted of $66.9 million of cash paid at closing, and a $2.5 million post-closing purchase price adjustment based upon a determination of Contact Solutions’ acquisition-date working capital, which was paid during the three months ended July 31, 2016. The cash paid for this acquisition was funded with cash on hand.

The purchase price for Contact Solutions was allocated to the tangible and intangible assets acquired and liabilities assumed based on their estimated fair values on the acquisition date, with the remaining unallocated purchase price recorded as goodwill. The fair value assigned to identifiable intangible assets acquired were determined primarily by using the income approach, which discounts expected future cash flows to present value using estimates and assumptions determined by management.

Among the factors contributing to the recognition of goodwill as a component of the Contact Solutions purchase price allocation were synergies in products and technologies, and the addition of a skilled, assembled workforce. This goodwill was assigned to our Customer Engagement segment and is deductible for income tax purposes.

In connection with the purchase price allocation for Contact Solutions, the estimated fair value of undelivered performance obligations under customer contracts assumed in the acquisition was determined utilizing a cost build-up approach. The cost build-up approach calculates fair value by estimating the costs required to fulfill the obligations plus a reasonable profit margin, which approximates the amount that we believe would be required to pay a third party to assume the performance obligations. The estimated costs to fulfill the performance obligations were based on the historical direct costs for delivering similar services. As a result, in allocating the purchase price, we recorded $0.6 million of current and long-term contract liabilities, representing the estimated fair value of undelivered performance obligations for which payment had been received, which is being recognized as revenue as the underlying performance obligations are delivered. For undelivered performance obligations for which payment had not yet been received, we recorded a $2.9 million asset as a component of the purchase price allocation, representing the estimated fair value of these obligations, $1.2 million of which was included within prepaid expenses and other current assets, and $1.7 million of which was included in other assets. We are amortizing this asset over the underlying delivery periods, which adjusts the revenue we recognize for providing these services to its estimated fair value.

Transaction and related costs directly related to the acquisition of Contact Solutions, consisting primarily of professional fees and integration expenses, were $0.2 million and $1.4 million for the years ended January 31, 2018 and 2017, respectively, and were expensed as incurred and are included in selling, general and administrative expenses.

Revenue attributable to Contact Solutions included in our consolidated statement of operations for the year ended January 31, 2017 was not material. Contact Solutions reported a loss before provision (benefit) for income taxes of $8.5 million, which is included in our consolidated statement of operations for the year ended January 31, 2017.

OpinionLab, Inc.

On November 16, 2016, we completed the acquisition of all of the outstanding shares of OpinionLab, Inc. (“OpinionLab”), a leading SaaS provider of omnichannel Voice of Customer (“VoC”) feedback solutions which help organizations collect, understand, and leverage customer insights, helping drive smarter, real-time business action. OpinionLab is based in Chicago, Illinois.

The purchase price consisted of $56.4 million of cash paid at the closing, funded from cash on hand, partially offset by $6.4 million of OpinionLab’s cash received in the acquisition, resulting in net cash consideration at closing of $50.0 million. We also agreed to pay potential additional future cash consideration of up to $28.0 million, contingent upon the achievement of certain performance targets over the period from closing through January 31, 2021, the acquisition date fair value of which was estimated to be $15.0 million. The purchase price was subject to customary purchase price adjustments related to the final determination of OpinionLab’s cash, net working capital, transaction expenses, and taxes as of November 16, 2016. The acquired business has been integrated into our Customer Engagement operating segment.

The purchase price for OpinionLab was allocated to the tangible and intangible assets acquired and liabilities assumed based on their estimated fair values on the acquisition date, with the remaining unallocated purchase price recorded as goodwill. The fair value assigned to identifiable intangible assets acquired were determined primarily by using the income approach, which discounts expected future cash flows to present value using estimates and assumptions determined by management.

Among the factors contributing to the recognition of goodwill as a component of the OpinionLab purchase price allocation were synergies in products and technologies, and the addition of a skilled, assembled workforce. This goodwill was assigned to our Customer Engagement segment and is not deductible for income tax purposes.

In connection with the purchase price allocation for OpinionLab, the estimated fair value of undelivered performance obligations under customer contracts assumed in the acquisition was determined utilizing a cost build-up approach. The cost build-up approach calculates fair value by estimating the costs required to fulfill the obligations plus a reasonable profit margin, which approximates the amount that we believe would be required to pay a third party to assume the performance obligations. The estimated costs to fulfill the performance obligations were based on the historical direct costs for delivering similar services. As a result, in allocating the purchase price, we recorded $3.1 million of current and long-term contract liabilities, representing the estimated fair value of undelivered performance obligations for which payment had been received, which is being recognized as revenue as the underlying performance obligations are delivered. For undelivered performance obligations for which payment had not yet been received, we recorded a $5.4 million asset as a component of the purchase price allocation, representing the estimated fair value of these obligations, $3.4 million of which was included within prepaid expenses and other current assets, and $2.0 million of which was included in other assets. We are amortizing this asset over the underlying delivery periods, which adjusts the revenue we recognize for providing these services to its estimated fair value.

Transaction and related costs directly related to the acquisition of OpinionLab, consisting primarily of professional fees and integration expenses, were $0.9 million and $0.6 million for the years ended January 31, 2018 and 2017, respectively, and were expensed as incurred and are included in selling, general and administrative expenses.

Revenue and (loss) income before provision (benefit) for income taxes attributable to OpinionLab included in our consolidated statement of operations for the year ended January 31, 2017 were not material.

The following table sets forth the components and the allocation of the purchase price for our acquisitions of Contact Solutions and OpinionLab.



(in thousands)	Contact Solutions			OpinionLab
Components of Purchase Price:
Cash paid at closing	$	66,915		$	56,355
Fair value of contingent consideration	—			15,000
Other purchase price adjustments	2,518			—
Total purchase price	$	69,433		$	71,355

Allocation of Purchase Price:
Net tangible assets (liabilities):
Accounts receivable	$	8,102		$	748
Other current assets, including cash acquired	2,392			10,625
Property and equipment, net	7,007			298
Other assets	1,904			2,036
Current and other liabilities	(4,943		)	(1,600		)
Contract liabilities - current and long-term	(642		)	(3,082		)
Deferred income taxes	—			(9,877		)
Net tangible assets (liabilities)	13,820			(852		)
Identifiable intangible assets:
Customer relationships	18,000			19,100
Developed technology	13,100			10,400
Trademarks and trade names	2,400			1,800
Total identifiable intangible assets	33,500			31,300
Goodwill	22,113			40,907
Total purchase price allocation	$	69,433		$	71,355

For the acquisition of Contact Solutions, the acquired customer relationships, developed technology, and trademarks and trade names were assigned estimated useful lives of ten years, four years, and five years, respectively, the weighted average of which was approximately 7.3 years.

For the acquisition of OpinionLab, the acquired customer relationships, developed technology, and trademarks and trade names were assigned estimated useful lives of ten years, six years, and four years, respectively, the weighted average of which was approximately 8.3 years.

The weighted-average estimated useful life of all finite-lived identifiable intangible assets acquired during the year ended January 31, 2017 was 7.8 years.

The acquired identifiable intangible assets are being amortized on a straight-line basis, which we believe approximates the pattern in which the assets are utilized, over their estimated useful lives.

The purchase price allocations for business combinations completed during the year ended January 31, 2017 are final.

Other Business Combinations

During the year ended January 31, 2017, we completed two transactions that qualified as business combinations in our Customer Engagement segment. These business combinations were not material to our consolidated financial statements individually or in the aggregate.

Transaction and related costs, consisting primarily of professional fees and integration expenses, directly related to these acquisitions, totaled $0.7 million, and $0.6 million for the years ended January 31, 2018, and 2017 respectively. All transaction and related costs were expensed as incurred and are included in selling, general and administrative expenses.

Other Business Combination Information

The pro forma impact of all business combinations completed during the three years ended January 31, 2019 was not material to our historical consolidated operating results and is therefore not presented.

The acquisition date fair values of contingent consideration obligations associated with business combinations are estimated based on probability adjusted present values of the consideration expected to be transferred using significant inputs that are not observable in the market. Key assumptions used in these estimates include probability assessments with respect to the likelihood of achieving the performance targets and discount rates consistent with the level of risk of achievement. At each reporting date, we revalue the contingent consideration obligations to their fair values and record increases and decreases in fair value within selling, general and administrative expenses in our consolidated statements of operations. Changes in the fair value of the contingent consideration obligations result from changes in discount periods and rates, and changes in probability assumptions with respect to the likelihood of achieving the performance targets.

For the years ended January 31, 2019, 2018, and 2017, we recorded a benefit of $3.6 million, a benefit of $8.3 million, and a charge of $7.3 million, respectively, within selling, general and administrative expenses for changes in the fair values of contingent consideration obligations associated with business combinations. The aggregate fair value of the remaining contingent consideration obligations associated with business combinations was $61.3 million at January 31, 2019, of which $28.4 million was recorded within accrued expenses and other current liabilities, and $32.9 million was recorded within other liabilities.

Payments of contingent consideration earned under these agreements were $13.6 million, $9.4 million, and $3.3 million for the years ended January 31, 2019, 2018, and 2017, respectively.

INTANGIBLE ASSETS AND GOODWILL

12 Months Ended

Jan. 31, 2019

Goodwill and Intangible Assets Disclosure [Abstract]

INTANGIBLE ASSETS AND GOODWILL

Acquisition-related intangible assets consisted of the following as of January 31, 2019 and 2018:



	January 31, 2019
(in thousands)	Cost		Accumulated Amortization			Net
Intangible assets with finite lives:
Customer relationships	$	452,918	$	(299,549	)	$	153,369
Acquired technology	285,230		(221,145		)	64,085
Trade names	12,859		(5,130		)	7,729
Distribution network	4,440		(4,440		)	—
Total intangible assets	$	755,447	$	(530,264	)	$	225,183



	January 31, 2018
(in thousands)	Cost		Accumulated Amortization			Net
Intangible assets, all with finite lives:
Customer relationships	$	438,664	$	(281,592	)	$	157,072
Acquired technology	273,156		(212,571		)	60,585
Trade names	26,820		(18,570		)	8,250
Non-competition agreements	3,047		(2,861		)	186
Distribution network	4,440		(4,440		)	—
Total intangible assets	$	746,127	$	(520,034	)	$	226,093

In the year ended January 31, 2019, the gross carrying amount of acquired intangibles was reduced by certain intangible assets previously acquired that were fully amortized and were removed from our consolidated balance sheet.

The following table presents net acquisition-related intangible assets by reportable segment as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019		2018
Customer Engagement	$	218,738	$	213,963
Cyber Intelligence	6,445		12,130
Total	$	225,183	$	226,093

Total amortization expense recorded for acquisition-related intangible assets was $56.4 million, $72.4 million, and $81.5 million for the years ended January 31, 2019, 2018, and 2017, respectively. The reported amount of net acquisition-related intangible assets can fluctuate from the impact of changes in foreign currency exchange rates on intangible assets not denominated in U.S. dollars.

Estimated future amortization expense on finite-lived acquisition-related intangible assets is as follows:



(in thousands)
Years Ending January 31,	Amount
2020	$	53,883
2021	45,664
2022	41,924
2023	33,461
2024	23,340
Thereafter	26,911
Total	$	225,183

During the year ended January 31, 2018, we recorded $3.3 million of impairments for certain acquired customer-related intangible assets, which is included within selling, general and administrative expenses. No impairments of acquired intangible assets were recorded during the years ended January 31, 2019 and 2017.

Goodwill activity for the years ended January 31, 2019, and 2018, in total and by reportable segment, was as follows:



				Reportable Segment
(in thousands)	Total			Customer Engagement			Cyber Intelligence
Year Ended January 31, 2018:
Goodwill, gross, at January 31, 2017	$	1,331,683		$	1,188,022		$	143,661
Accumulated impairment losses through January 31, 2017	(66,865		)	(56,043		)	(10,822		)
Goodwill, net, at January 31, 2017	1,264,818			1,131,979			132,839
Business combinations, including adjustments to prior period acquisitions	81,180			77,345			3,835
Foreign currency translation and other	42,301			41,769			532
Goodwill, net, at January 31, 2018	$	1,388,299		$	1,251,093		$	137,206

Year Ended January 31, 2019:
Goodwill, gross, at January 31, 2018	$	1,455,164		$	1,307,136		$	148,028
Accumulated impairment losses through January 31, 2018	(66,865		)	(56,043		)	(10,822		)
Goodwill, net, at January 31, 2018	1,388,299			1,251,093			137,206
Business combinations, including adjustments to prior period acquisitions	59,035			48,225			10,810
Foreign currency translation and other	(29,853		)	(28,991		)	(862		)
Goodwill, net, at January 31, 2019	$	1,417,481		$	1,270,327		$	147,154

Balance at January 31, 2019:
Goodwill, gross, at January 31, 2019	$	1,484,346		$	1,326,370		$	157,976
Accumulated impairment losses through January 31, 2019	(66,865		)	(56,043		)	(10,822		)
Goodwill, net, at January 31, 2019	$	1,417,481		$	1,270,327		$	147,154

For purposes of reviewing for potential goodwill impairment, we have three reporting units, consisting of Customer Engagement, Cyber Intelligence (excluding situational intelligence solutions), and Situational Intelligence, which is a component of our Cyber Intelligence operating segment. Based on our November 1, 2018 goodwill impairment qualitative review of each reporting unit, we determined that it is more likely than not that the fair value of each of our reporting units substantially exceeds the respective carrying amounts. Accordingly, there was no indication of impairment and a quantitative goodwill impairment test was not performed. Based on our November 1, 2017 quantitative goodwill impairment reviews, we concluded that the estimated fair values of all of our reporting units significantly exceeded their carrying values.

No changes in circumstances or indicators of potential impairment were identified between November 1 and January 31 in each of the years ended January 31, 2019 and 2018.

No goodwill impairment was identified for the years ended January 31, 2019, 2018, and 2017.

- Definition

The entire disclosure for the aggregate amount of goodwill and a description of intangible assets, which may include (a) for amortizable intangible assets (also referred to as finite-lived intangible assets), the carrying amount, the amount of any significant residual value, and the weighted-average amortization period, (b) for intangible assets not subject to amortization (also referred to as indefinite-lived intangible assets), the carrying amount, and (c) the amount of research and development assets acquired and written off in the period, including the line item in the income statement in which the amounts written off are aggregated, if not readily apparent from the income statement. Also discloses (a) for amortizable intangibles assets in total and by major class, the gross carrying amount and accumulated amortization, the total amortization expense for the period, and the estimated aggregate amortization expense for each of the five succeeding fiscal years, (b) for intangible assets not subject to amortization the carrying amount in total and by major class, and (c) for goodwill, in total and for each reportable segment, the changes in the carrying amount of goodwill during the period (including the aggregate amount of goodwill acquired, the aggregate amount of impairment losses recognized, and the amount of goodwill included in the gain (loss) on disposal of a reporting unit). If any part of goodwill has not been allocated to a reportable segment, discloses the unallocated amount and the reasons for not allocating. For each impairment loss recognized related to an intangible asset (excluding goodwill), discloses: (a) a description of the impaired intangible asset and the facts and circumstances leading to the impairment, (b) the amount of the impairment loss and the method for determining fair value, (c) the caption in the income statement or the statement of activities in which the impairment loss is aggregated, and (d) the segment in which the impaired intangible asset is reported. For each goodwill impairment loss recognized, discloses: (a) a description of the facts and circumstances leading to the impairment, (b) the amount of the impairment loss and the method of determining the fair value of the associated reporting unit, and (c) if a recognized impairment loss is an estimate not finalized and the reasons why the estimate is not final. May also disclose the nature and amount of any significant adjustments made to a previous estimate of an impairment loss.

+ References + Details

LONG-TERM DEBT

12 Months Ended

Jan. 31, 2019

Long-term Debt, Unclassified [Abstract]

LONG-TERM DEBT

The following table summarizes our long-term debt at January 31, 2019 and 2018:



	January 31,
(in thousands)	2019			2018

1.50% Convertible Senior Notes	$	400,000		$	400,000
June 2017 Term Loan	418,625			422,875
Other debt	92			250
Less: Unamortized debt discounts and issuance costs	(36,589		)	(50,141		)
Total debt	782,128			772,984
Less: current maturities	4,343			4,500
Long-term debt	$	777,785		$	768,484

1.50% Convertible Senior Notes

On June 18, 2014, we issued $400.0 million in aggregate principal amount of 1.50% convertible senior notes due June 1, 2021 (“Notes”), unless earlier converted by the holders pursuant to their terms. Net proceeds from the Notes after underwriting discounts were $391.9 million. The Notes pay interest in cash semiannually in arrears at a rate of 1.50% per annum.

The Notes were issued concurrently with our public issuance of 5,750,000 shares of common stock, the majority of the combined net proceeds of which were used to partially repay certain indebtedness under our Prior Credit Agreement, as defined and further described below.

The Notes are unsecured and rank senior in right of payment to our indebtedness that is expressly subordinated in right of payment to the Notes; equal in right of payment to our indebtedness that is not so subordinated; effectively subordinated in right of payment to any of our secured indebtedness to the extent of the value of the assets securing such indebtedness; and structurally subordinated to indebtedness and other liabilities of our subsidiaries.

The Notes are convertible into, at our election, cash, shares of common stock, or a combination of both, subject to satisfaction of specified conditions and during specified periods, as described below. If converted, we currently intend to pay cash in respect of the principal amount of the Notes.

The Notes have a conversion rate of 15.5129 shares of common stock per $1,000 principal amount of Notes, which represents an effective conversion price of approximately $64.46 per share of common stock and would result in the issuance of approximately 6,205,000 shares if all of the Notes were converted. The conversion rate has not changed since issuance of the Notes, although throughout the term of the Notes, the conversion rate may be adjusted upon the occurrence of certain events.

Holders may surrender their Notes for conversion at any time prior to the close of business on the business day immediately preceding December 1, 2020, only under the following circumstances:

•

during any calendar quarter commencing after the calendar quarter which ended on September 30, 2014, if the closing sale price of our common stock, for at least 20 trading days (whether or not consecutive) in the period of 30 consecutive trading days ending on the last trading day of the immediately preceding calendar quarter, is more than 130% of the conversion price of the Notes in effect on each applicable trading day;


•	during the ten consecutive trading-day period following any 5 consecutive trading-day period in which the trading price for the Notes for each such trading day was less than 98% of the closing sale price of our common stock on such date multiplied by the then-current conversion rate; or


•	upon the occurrence of specified corporate events, as described in the indenture governing the Notes, such as a consolidation, merger, or binding share exchange.

On or after December 1, 2020 until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may surrender their Notes for conversion regardless of whether any of the foregoing conditions have been satisfied. Holders of the Notes may require us to purchase for cash all or any portion of their Notes upon the occurrence of a “fundamental change” at a price equal to 100% of the principal amount of the Notes being purchased, plus accrued and unpaid interest.

As of January 31, 2019, the Notes were not convertible.

In accordance with accounting guidance for convertible debt with a cash conversion option, we separately accounted for the debt and equity components of the Notes in a manner that reflected our estimated nonconvertible debt borrowing rate. We estimated the debt and equity components of the Notes to be $319.9 million and $80.1 million respectively, at the issuance date assuming a 5.00% non-convertible borrowing rate. The equity component was recorded as an increase to additional paid-in capital. The excess of the principal amount of the debt component over its carrying amount (the “debt discount”) is being amortized as interest expense over the term of the Notes using the effective interest method. The equity component is not remeasured as long as it continues to meet the conditions for equity classification.

We allocated transaction costs related to the issuance of the Notes, including underwriting discounts, of $7.6 million and $1.9 million to the debt and equity components, respectively. Issuance costs attributable to the debt component of the Notes are presented as a reduction of long-term debt and are being amortized as interest expense over the term of the Notes, and issuance costs attributable to the equity component were netted with the equity component in additional paid-in capital. The carrying amount of the equity component, net of issuance costs, was $78.2 million at January 31, 2019.

As of January 31, 2019, the carrying value of the debt component was $367.0 million, which is net of unamortized debt discount and issuance costs of $30.2 million and $2.8 million, respectively. Including the impact of the debt discount and related deferred debt issuance costs, the effective interest rate on the Notes was approximately 5.29% for each of the years ended January 31, 2019, 2018, and 2017.

Based on the closing market price of our common stock on January 31, 2019, the if-converted value of the Notes was less than the aggregate principal amount of the Notes.

Note Hedges and Warrants

Concurrently with the issuance of the Notes, we entered into convertible note hedge transactions (the “Note Hedges”) and sold warrants (the “Warrants”). The combination of the Note Hedges and the Warrants serves to increase the effective initial conversion price for the Notes to $75.00 per share. The Note Hedges and Warrants are each separate instruments from the Notes.

Note Hedges

Pursuant to the Note Hedges, we purchased call options on our common stock, under which we have the right to acquire from the counterparties up to approximately 6,205,000 shares of our common stock, subject to customary anti-dilution adjustments, at a price of $64.46, which equals the initial conversion price of the Notes. Our exercise rights under the Note Hedges generally trigger upon conversion of the Notes and the Note Hedges terminate upon maturity of the Notes, or the first day the Notes are no longer outstanding. The Note Hedges may be settled in cash, shares of our common stock, or a combination thereof, at our option, and are intended to reduce our exposure to potential dilution upon conversion of the Notes. We paid $60.8 million for the Note Hedges, which was recorded as a reduction to additional paid-in capital. As of January 31, 2019, we had not purchased any shares of our common stock under the Note Hedges.

Warrants

We sold the Warrants to several counterparties. The Warrants provide the counterparties rights to acquire from us up to approximately 6,205,000 shares of our common stock at a price of $75.00 per share. The Warrants expire incrementally on a series of expiration dates beginning in August 2021. At expiration, if the market price per share of our common stock exceeds the strike price of the Warrants, we will be obligated to issue shares of our common stock having a value equal to such excess. The Warrants could have a dilutive effect on net income per share to the extent that the market value of our common stock exceeds the strike price of the Warrants. Proceeds from the sale of the Warrants were $45.2 million and were recorded as additional paid-in capital. As of January 31, 2019, no Warrants had been exercised and all Warrants remained outstanding.

The Note Hedges and Warrants both meet the requirements for classification within stockholders’ equity, and their respective fair values are not remeasured and adjusted as long as these instruments continue to qualify for stockholders’ equity classification.

Credit Agreements

Prior Credit Agreement

In April 2011, we entered into a credit agreement with certain lenders, which was amended and restated in March 2013, and further amended in February, March, and June 2014 (as amended, the “Prior Credit Agreement”). The Prior Credit Agreement provided for senior secured credit facilities, comprised of $943.5 million of term loans, of which $300.0 million was borrowed in February 2014 and $643.5 million was borrowed in March 2014 (together, the “2014 Term Loans”), the outstanding portion of which was scheduled to mature in September 2019, and a $300.0 million revolving credit facility (the “Prior Revolving Credit Facility”), scheduled to mature in September 2018, subject to increase and reduction from time to time, in accordance with the terms of the Prior Credit Agreement.

In June 2014, we utilized the majority of the combined net proceeds from the issuance of the Notes and the concurrent issuance of 5,750,000 shares of common stock to retire $530.0 million of the 2014 Term Loans, and all $106.0 million of then-outstanding borrowings under the Prior Revolving Credit Facility.

The 2014 Term Loans incurred interest at our option at either a base rate plus a margin of 1.75% or an Adjusted LIBOR Rate, as defined in the Prior Credit Agreement, plus a margin of 2.75%.

2017 Credit Agreement

On June 29, 2017, we entered into a new credit agreement (the “2017 Credit Agreement”) with certain lenders and terminated the Prior Credit Agreement.

The 2017 Credit Agreement provides for $725.0 million of senior secured credit facilities, comprised of a $425.0 million term loan maturing on June 29, 2024 (the “2017 Term Loan”) and a $300.0 million revolving credit facility maturing on June 29, 2022 (the “2017 Revolving Credit Facility”), subject to increase and reduction from time to time according to the terms of the 2017 Credit Agreement. The maturity dates of the 2017 Term Loan and 2017 Revolving Credit Facility will be accelerated to March 1, 2021 if on such date any Notes remain outstanding.

The majority of the proceeds from the 2017 Term Loan were used to repay all $406.9 million that remained outstanding under the 2014 Term Loans at June 29, 2017 upon termination of the Prior Credit Agreement. There were no borrowings under the Prior Revolving Credit Facility at June 29, 2017.

The 2017 Term Loan was subject to an original issuance discount of approximately $0.5 million. This discount is being amortized as interest expense over the term of the 2017 Term Loan using the effective interest method.

Interest rates on loans under the 2017 Credit Agreement are periodically reset, at our option, at either a Eurodollar Rate or an ABR rate (each as defined in the 2017 Credit Agreement), plus in each case a margin.

On January 31, 2018, we entered into an amendment to the 2017 Credit Agreement (the “2018 Amendment”) providing for, among other things, a reduction of the interest rate margins on the 2017 Term Loan from 2.25% to 2.00% for Eurodollar loans, and from 1.25% to 1.00% for ABR loans. The vast majority of the impact of the 2018 Amendment was accounted for as a debt modification. For the portion of the 2017 Term Loan which was considered extinguished and replaced by new loans, we wrote off $0.2 million of unamortized deferred debt issuance costs as a loss on early retirement of debt during the three months ended January 31, 2018. The remaining unamortized deferred debt issuance costs and discount is being amortized over the remaining term of the 2017 Term Loan.

For loans under the 2017 Revolving Credit Facility, the margin is determined by reference to our Consolidated Total Debt to Consolidated EBITDA (each as defined in the 2017 Credit Agreement) leverage ratio (the “Leverage Ratio”).

As of January 31, 2019, the interest rate on the 2017 Term Loan was 4.52%. Taking into account the impact of the original issuance discount and related deferred debt issuance costs, the effective interest rate on the 2017 Term Loan was approximately 4.70% at January 31, 2019. As of January 31, 2018, the interest rate on the 2017 Term Loan was 3.58%.

We are required to pay a commitment fee with respect to unused availability under the 2017 Revolving Credit Facility at a rate per annum determined by reference to our Leverage Ratio.

The 2017 Term Loan requires quarterly principal payments of approximately $1.1 million, which commenced on August 1, 2017, with the remaining balance due on June 29, 2024. Optional prepayments of loans under the 2017 Credit Agreement are generally permitted without premium or penalty.

Our obligations under the 2017 Credit Agreement are guaranteed by each of our direct and indirect existing and future material domestic wholly owned restricted subsidiaries, and are secured by a security interest in substantially all of our assets and the assets of the guarantor subsidiaries, subject to certain exceptions.

The 2017 Credit Agreement contains certain customary affirmative and negative covenants for credit facilities of this type. The 2017 Credit Agreement also contains a financial covenant that, solely with respect to the 2017 Revolving Credit Facility, requires us to maintain a Leverage Ratio of no greater than 4.50 to 1. The limitations imposed by the covenants are subject to certain exceptions as detailed in the 2017 Credit Agreement.

The 2017 Credit Agreement provides for events of default with corresponding grace periods that we believe are customary for credit facilities of this type. Upon an event of default, all of our obligations owed under the 2017 Credit Agreement may be declared immediately due and payable, and the lenders’ commitments to make loans under the 2017 Credit Agreement may be terminated.

Loss on Early Retirement of 2014 Term Loans

At the June 29, 2017 closing date of the 2017 Credit Agreement, there were $3.2 million of unamortized deferred debt issuance costs and a $0.1 million unamortized term loan discount associated with the 2014 Term Loans and the Prior Revolving Credit Facility. Of the $3.2 million of unamortized deferred debt issuance costs, $1.4 million was associated with commitments under the Prior Revolving Credit Facility provided by lenders that are continuing to provide commitments under the 2017 Revolving Credit Facility and therefore continued to be deferred, and are being amortized on a straight-line basis over the term of the 2017 Revolving Credit Facility. The remaining $1.8 million of unamortized deferred debt issuance costs and the $0.1 million unamortized discount, all of which related to the 2014 Term Loans, were written off as a $1.9 million loss on early retirement of debt during the three months ended July 31, 2017.

2017 Credit Agreement Issuance Costs

We incurred debt issuance costs of approximately $6.8 million in connection with the 2017 Credit Agreement, of which $4.1 million were associated with the 2017 Term Loan and $2.7 million were associated with the 2017 Revolving Credit Facility, which were deferred and are being amortized as interest expense over the terms of the facilities under the 2017 Credit Agreement. As noted previously, during the three months ended January 31, 2018, we wrote off $0.2 million of deferred debt issuance costs associated with the 2017 Term Loan as a result of the 2018 Amendment. Deferred debt issuance costs associated with the 2017 Term Loan are being amortized using the effective interest rate method, and deferred debt issuance costs associated with the 2017 Revolving Credit Facility are being amortized on a straight-line basis.

Future Principal Payments on Term Loans

As of January 31, 2019, future scheduled principal payments on the 2017 Term Loan were as follows:



(in thousands)
Years Ending January 31,	Amount
2020	$	4,250
2021	4,250
2022	4,250
2023	4,250
2024	4,250
2025 and thereafter	397,375
Total	$	418,625

Interest Expense

The following table presents the components of interest expense incurred on the Notes and on borrowings under our credit agreements for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019		2018		2017
1.50% Convertible Senior Notes:
Interest expense at 1.50% coupon rate	$	6,000	$	6,000	$	6,000
Amortization of debt discount	11,850		11,244		10,669
Amortization of deferred debt issuance costs	1,118		1,060		1,007
Total Interest Expense - 1.50% Convertible Senior Notes	$	18,968	$	18,304	$	17,676

Borrowings under Credit Agreements:
Interest expense at contractual rates	$	17,741	$	15,412	$	14,682
Impact of interest rate swap agreement	—		254		259
Amortization of debt discounts	67		65		58
Amortization of deferred debt issuance costs	1,554		1,839		2,211
Total Interest Expense - Borrowings under Credit Agreements	$	19,362	$	17,570	$	17,210

SUPPLEMENTAL CONSOLIDATED FINANCIAL STATEMENT INFORMATION

12 Months Ended

Jan. 31, 2019

Organization, Consolidation and Presentation of Financial Statements [Abstract]

SUPPLEMENTAL CONSOLIDATED FINANCIAL STATEMENT INFORMATION

Consolidated Balance Sheets

Inventories consisted of the following as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019		2018
Raw materials	$	10,875	$	9,870
Work-in-process	5,567		6,269
Finished goods	8,510		3,732
Total inventories	$	24,952	$	19,871

Property and equipment, net consisted of the following as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019			2018
Land and buildings	$	10,632		$	10,276
Leasehold improvements	31,694			29,793
Software	51,950			54,032
Equipment, furniture, and other	164,351			135,548
Total cost	258,627			229,649
Less: accumulated depreciation and amortization	(158,493		)	(140,560		)
Total property and equipment, net	$	100,134		$	89,089

Depreciation expense on property and equipment was $25.5 million, $26.0 million, and $25.2 million in the years ended January 31, 2019, 2018, and 2017, respectively.

Other assets consisted of the following as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019		2018
Long-term restricted cash and time deposits	$	23,193	$	28,402
Deferred commissions	29,815		—
Deferred debt issuance costs, net	2,836		3,668
Long-term security deposits	3,760		4,139
Other	19,267		15,828
Total other assets	$	78,871	$	52,037

Accrued expenses and other current liabilities consisted of the following as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019		2018
Compensation and benefits	$	96,703	$	83,216
Billings in excess of costs and estimated earnings on uncompleted contracts	—		46,062
Income taxes	7,497		14,464
Contingent consideration - current portion	28,415		13,187
Distributor and agent commissions	11,446		12,255
Taxes other than income taxes	20,428		11,424
Professional and consulting fees	3,929		8,752
Other	40,063		30,905
Total accrued expenses and other current liabilities	$	208,481	$	220,265

Other liabilities consisted of the following as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019		2018
Unrecognized tax benefits, including interest and penalties	$	33,063	$	41,014
Contingent consideration - long-term portion	32,925		49,149
Deferred rent expense	12,254		12,168
Obligations for severance compensation	2,601		3,028
Capital lease obligations - long-term portion	3,067		3,315
Other	9,442		5,791
Total other liabilities	$	93,352	$	114,465

Consolidated Statements of Operations

Other (expense) income, net consisted of the following for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Foreign currency (losses) gains, net	$	(5,519	)	$	6,760		$	(2,743	)
Gains (losses) on derivative financial instruments, net	2,511			(17		)	(322		)
Other, net	(898		)	(841		)	(3,861		)
Total other (expense) income, net	$	(3,906	)	$	5,902		$	(6,926	)

Consolidated Statements of Cash Flows

The following table provides supplemental information regarding our consolidated cash flows for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019		2018		2017
Cash paid for interest	$	22,258	$	24,402	$	21,892
Cash payments of income taxes, net	$	26,887	$	23,450	$	29,582
Non-cash investing and financing transactions:
Liabilities for contingent consideration in business combinations	$	15,944	$	27,605	$	26,400
Capital leases of property and equipment	$	1,137	$	4,350	$	151
Accrued but unpaid purchases of property and equipment	$	3,376	$	2,367	$	2,868
Inventory transfers to property and equipment	$	1,699	$	437	$	552
Leasehold improvements funded by lease incentives	$	1,397	$	—	$	82

STOCKHOLDERS' EQUITY

12 Months Ended

Jan. 31, 2019

Stockholders' Equity Note [Abstract]

STOCKHOLDERS' EQUITY

STOCKHOLDERS’ EQUITY

Common Stock Dividends

We did not declare or pay any dividends on our common stock during the years ended January 31, 2019, 2018, and 2017. Under the terms of our 2017 Credit Agreement, we are subject to certain restrictions on declaring and paying dividends on our common stock.

Share Repurchase Program

On March 29, 2016, we announced that our board of directors had authorized a common stock repurchase program of up to $150 million over two years. This program expired on March 29, 2018.

Treasury Stock

Repurchased shares of common stock are recorded as treasury stock, at cost, but may from time to time be retired. At January 31, 2019, we held approximately 1,665,000 shares of treasury stock with a cost of $57.6 million. At January 31, 2018, we held approximately 1,661,000 and shares of treasury stock with a cost of $57.4 million.

During the year ended January 31, 2019 we acquired approximately 4,000 shares of treasury stock for a cost of $0.2 million. During the year ended January 31, 2018 we received approximately 7,000 shares of treasury stock in a nonmonetary transaction valued at $0.3 million. During the year ended January 31, 2017 we acquired approximately 1,306,000 shares of treasury stock with a cost of $46.9 million under the aforementioned share repurchase program.

From time to time, our board of directors has approved limited programs to repurchase shares of our common stock from directors or officers in connection with the vesting of restricted stock or restricted stock units to facilitate required income tax withholding by us or the payment of required income taxes by such holders. In addition, the terms of some of our equity award agreements with all grantees provide for automatic repurchases by us for the same purpose if a vesting-related or delivery-related tax event occurs at a time when the holder is not permitted to sell shares in the market. Our stock bonus program contains similar terms. Any such repurchases of common stock occur at prevailing market prices and are recorded as treasury stock.

Accumulated Other Comprehensive Income (Loss)

Accumulated other comprehensive income (loss) includes items such as foreign currency translation adjustments and unrealized gains and losses on derivative financial instruments designated as hedges. Accumulated other comprehensive income (loss) is presented as a separate line item in the stockholders’ equity section of our consolidated balance sheets. Accumulated other comprehensive income (loss) items have no impact on our net income (loss) as presented in our consolidated statements of operations.

The following table summarizes changes in the components of our accumulated other comprehensive income (loss) for the years ended January 31, 2019 and 2018:



(in thousands)	Unrealized Gains (Losses) on Derivative Financial Instruments Designated as Hedges			Unrealized Gain on Interest Rate Swap Designated as Hedge			Unrealized Gains (Losses) on Available-for-Sale Investments		Foreign Currency Translation Adjustments			Total
Accumulated other comprehensive income (loss) at January 31, 2017	$	575		$	632		$	—	$	(156,063	)	$	(154,856	)
Other comprehensive income (loss) before reclassifications	8,867			(341		)	—		49,291			57,817
Amounts reclassified out of accumulated other comprehensive income	6,130			291			—		—			6,421
Net other comprehensive income (loss)	2,737			(632		)	—		49,291			51,396
Accumulated other comprehensive income (loss) at January 31, 2018	3,312			—			—		(106,772		)	(103,460		)
Other comprehensive loss before reclassifications	(8,083		)	(3,043		)	—		(34,429		)	(45,555		)
Amounts reclassified out of accumulated other comprehensive income (loss)	(3,790		)	—			—		—			(3,790		)
Net other comprehensive loss	(4,293		)	(3,043		)	—		(34,429		)	(41,765		)
Accumulated other comprehensive loss at January 31, 2019	$	(981	)	$	(3,043	)	$	—	$	(141,201	)	$	(145,225	)

All amounts presented in the table above are net of income taxes, if applicable. The accumulated net losses in foreign currency translation adjustments primarily reflect the strengthening of the U.S. dollar against the British pound sterling, which has resulted in lower U.S. dollar-translated balances of British pound sterling-denominated goodwill and intangible assets.

The amounts reclassified out of accumulated other comprehensive income (loss) into the consolidated statement of operations, with presentation location, for the years ended January 31, 2019, 2018, and 2017 were as follows:



	Year Ended January 31,									Financial Statement Location
(in thousands)	2019			2018			2017			Financial Statement Location
Unrealized gains (losses) on derivative financial instruments:
Foreign currency forward contracts	$	(350	)	$	621		$	108		Cost of product revenue
	(388		)	599			115			Cost of service and support revenue
	(2,138		)	3,577			651			Research and development, net
	(1,343		)	2,016			383			Selling, general and administrative
	(4,219		)	6,813			1,257			Total, before income taxes
	429			(683		)	(118		)	Benefit (provision) for income taxes
	$	(3,790	)	$	6,130		$	1,139		Total, net of income taxes

Interest rate swap agreement	$	—		$	(254	)	$	—		Interest expense
	—			934			—			Other income (expense), net
	—			680			—			Total, before income taxes
	—			(389		)	—			Provision for income taxes
	$	—		$	291		$	—		Total, net of income taxes

RESEARCH AND DEVELOPMENT, NET

12 Months Ended

Jan. 31, 2019

Research and Development [Abstract]

RESEARCH AND DEVELOPMENT, NET

Our gross research and development expenses for the years ended January 31, 2019, 2018, and 2017, were $211.0 million, $192.6 million, and $174.6 million, respectively. Reimbursements from the IIA and other government grant programs amounted to $1.9 million, $2.0 million, and $3.5 million for the years ended January 31, 2019, 2018, and 2017, respectively, which were recorded as reductions of gross research and development expenses.

We capitalize certain costs incurred to develop our commercial software products, and we then recognize those costs within cost of product revenue as the products are sold. Activity for our capitalized software development costs for the years ended January 31, 2019, 2018, and 2017 was as follows:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Capitalized software development costs, net, beginning of year	$	9,228		$	9,509		$	11,992
Software development costs capitalized during the year	7,320			3,126			2,338
Amortization of capitalized software development costs	(3,101		)	(3,338		)	(3,341		)
Impairments, foreign currency translation, and other	(105		)	(69		)	(1,480		)
Capitalized software development costs, net, end of year	$	13,342		$	9,228		$	9,509

During the year ended January 31, 2017, we recorded impairment of capitalized software development costs of $1.3 million reflecting strategy changes in certain product development initiatives, due in part to acquisition of technology associated with business combinations. There were no material impairments of such costs during the years ended January 31, 2019 and 2018.

INCOME TAXES

12 Months Ended

Jan. 31, 2019

Income Tax Disclosure [Abstract]

INCOME TAXES

On December 22, 2017, the Tax Cuts and Jobs Act was enacted in the United States. The 2017 Tax Act significantly revised the Internal Revenue Code of 1986, as amended, and it includes fundamental changes to taxation of U.S. multinational corporations. Ongoing compliance with the 2017 Tax Act will require significant complex computations not previously required by U.S. tax law.

The key provisions of the 2017 Tax Act, which may significantly impact our current and future effective tax rates, include new limitations on the tax deductions for interest expense and executive compensation, elimination of the alternative minimum tax (“AMT”) and the ability to refund unused AMT credits over a four-year period, and new rules related to uses and limitations of net operating loss carryforwards. New international provisions add a new category of deemed income from our foreign operations (global intangible low-taxed income, GILTI), eliminates U.S. tax on foreign dividends (subject to certain restrictions), and adds a minimum tax on certain payments made to foreign related parties. We have adopted an accounting policy to account for GILTI as a period cost when incurred, rather than recognizing deferred taxes.

In accordance with the provisions of SAB No. 118, as of January 31, 2018 we considered amounts related to the 2017 Tax Act to be reasonably estimated. During the year ended January 31, 2019, we refined and completed the accounting for the 2017 Tax Act as we obtained, prepared, and analyzed additional information and as additional legislative, regulatory, and accounting guidance and interpretations became available, resulting in no adjustment under SAB No. 118.

The components of income (loss) before provision for income taxes for the years ended January 31, 2019, 2018, and 2017 were as follows:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Domestic	$	(12,927	)	$	(44,502	)	$	(60,722	)
Foreign	90,689			63,402			37,248
Total income (loss) before provision for income taxes	$	77,762		$	18,900		$	(23,474	)

The provision for income taxes for the years ended January 31, 2019, 2018, and 2017 consisted of the following:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Current provision (benefit) for income taxes:
Federal	$	(1,582	)	$	4,364		$	604
State	2,299			1,215			989
Foreign	9,842			24,308			18,120
Total current provision for income taxes	10,559			29,887			19,713
Deferred provision (benefit) for income taxes:
Federal	(4,099		)	4,734			(8,179		)
State	(2,687		)	(58		)	(842		)
Foreign	3,769			(12,209		)	(7,920		)
Total deferred benefit for income taxes	(3,017		)	(7,533		)	(16,941		)
Total provision for income taxes	$	7,542		$	22,354		$	2,772

The reconciliation of the U.S. federal statutory rate to our effective tax rate on income (loss) before provision for income taxes for the years ended January 31, 2019, 2018, and 2017 was as follows:



	Year Ended January 31,
(in thousands)	2019			2018			2017
U.S. federal statutory income tax rate	21.0		%	33.8		%	35.0		%

Income tax provision (benefit) at the U.S. federal statutory rate	$	16,330		$	6,394		$	(8,215	)
State income tax provision (benefit)	3,968			1,792			(312		)
Foreign tax rate differential	9,516			(9,434		)	(5,794		)
Tax incentives	(7,377		)	(3,891		)	(3,507		)
Valuation allowances	(24,099		)	14,539			(3,640		)
Stock-based and other compensation	678			(8,656		)	2,522
Non-deductible expenses	(412		)	(2,091		)	5,315
Tax contingencies	(3,035		)	5,017			5,566
Tax effects of reorganizations and liquidations	—			—			975
U.S. tax effects of foreign operations	11,559			8,591			9,542
Impact of the 2017 Tax Act	—			9,641			—
Other, net	414			452			320
Total provision for income taxes	$	7,542		$	22,354		$	2,772
Effective income tax rate	9.7		%	118.3		%	(11.8		)%

The table above reflects a January 31, 2019 U.S. federal statutory income tax rate of 21.0% and January 31, 2018 U.S. federal statutory income tax rate of 33.8% due to the 2017 Tax Act. The 2017 Tax Act includes a reduction of the corporate tax rate from a top marginal rate of 35% to a flat rate of 21%. Section 15 of the Internal Revenue Code stipulates that our fiscal year ending January 31, 2018 had a blended corporate tax rate of 33.8% which is based on the applicable tax rates before and after the 2017 Tax Act and the number of days in the year.

Our operations in Israel have been granted “Approved Enterprise” (“AE”) status by the Investment Center of the Israeli Ministry of Industry, Trade and Labor, which makes us eligible for tax benefits under the Israeli Law for Encouragement of Capital Investments, 1959. Under the terms of the program, income attributable to an approved enterprise is exempt from income tax for a period of two years and is subject to a reduced income tax rate for the subsequent five to eight years (generally 10% - 23%, depending on the percentage of foreign investment in the company). In addition, certain operations in Cyprus qualify for favorable tax treatment under the Cypriot Intellectual Property Regime (“IP Regime”). This legislation exempts 80% of income and gains derived from patents, copyrights, and trademarks from taxation. These tax incentives decreased our effective tax rate by 9.0%, 17.8%, and 12.4% for the years ended January 31, 2019, 2018, and 2017, respectively.

Deferred tax assets and liabilities consisted of the following at January 31, 2019 and 2018:



	January 31,
(in thousands)	2019			2018
Deferred tax assets:
Accrued expenses	$	9,510		$	7,637
Contract liabilities	—			2,421
Loss carryforwards	25,451			47,009
Tax credits	9,239			11,935
Stock-based and other compensation	14,646			17,568
Capitalized research and development expenses	8,178			10,316
Other, net	—			3,749
Total deferred tax assets	67,024			100,635
Deferred tax liabilities:
Deferred cost of revenue	(8,173		)	—
Goodwill and other intangible assets	(41,781		)	(36,977		)
Unremitted earnings of foreign subsidiaries	(12,257		)	(12,257		)
Other, net	(2,418		)	(712		)
Total deferred tax liabilities	(64,629		)	(49,946		)
Valuation allowance	(24,526		)	(55,116		)
Net deferred tax liabilities	$	(22,131	)	$	(4,427	)

Recorded as:
Deferred tax assets	$	21,040		$	30,878
Deferred tax liabilities	(43,171		)	(35,305		)
Net deferred tax liabilities	$	(22,131	)	$	(4,427	)

At January 31, 2019, we had U.S. federal NOL carryforwards of approximately $337.5 million. These loss carryforwards expire in various years ending from January 31, 2020 to January 31, 2037. We had state NOL carryforwards of approximately $189.4 million, expiring in years ending from January 31, 2020 to January 31, 2036. We had foreign NOL carryforwards of approximately $76.9 million. At January 31, 2019, all but $9.2 million of these foreign loss carryforwards had indefinite carryforward periods. Certain of these federal, state, and foreign loss carryforwards and credits are subject to Internal Revenue Code Section 382 or similar provisions, which impose limitations on their utilization following certain changes in ownership of the entity generating the loss carryforward. We had U.S. federal, state, and foreign tax credit carryforwards of approximately $14.0 million at January 31, 2019, the utilization of which is subject to limitation. At January 31, 2019, approximately $6.1 million of these tax credit carryforwards may be carried forward indefinitely. The balance of $7.9 million expires in various years ending from January 31, 2019 to January 31, 2034.

As of January 31, 2019 we continue to record U.S. federal alternative minimum tax credit carryforwards as deferred tax assets.

We currently intend to continue to indefinitely reinvest a portion of the earnings of our foreign subsidiaries to finance foreign activities. Except to the extent of the U.S. tax provided on earnings of our foreign subsidiaries as of January 31, 2019 and withholding taxes of $15.0 million accrued as of January 31, 2019 with respect to certain identified cash that may be repatriated to the U.S., we have not provided tax on the outside basis difference of foreign subsidiaries nor have we provided for any additional withholding or other tax that may be applicable should a future distribution be made from any unremitted earnings of foreign subsidiaries. Due to complexities in the laws of the foreign jurisdictions and the assumptions that would have to be made, it is not practicable to estimate the total amount of income and withholding taxes that would have to be provided on such earnings.

As required by the authoritative guidance on accounting for income taxes, we evaluate the realizability of deferred tax assets on a jurisdictional basis at each reporting date. Accounting for income taxes guidance requires that a valuation allowance be established when it is more likely than not that all or a portion of the deferred tax assets will not be realized. In circumstances where there is sufficient negative evidence indicating that the deferred tax assets are not more likely than not realizable, we establish a valuation allowance. We have recorded valuation allowances in the amounts of $24.5 million and $55.1 million at January 31, 2019 and 2018, respectively.

Activity in the recorded valuation allowance consisted of the following for the years ended January 31, 2019 and 2018:



	Year Ended January 31,
(in thousands)	2019			2018
Valuation allowance, beginning of year	$	(55,116	)	$	(108,609	)
Income tax benefit	24,099			2,868
Adoption of ASU No. 2014-09	5,763			—
Adoption of ASU No. 2016-09	—			(17,407		)
Impact of 2017 Tax Act	—			70,832
Business combinations	124			(2,061		)
Currency translation adjustment	604			(739		)
Valuation allowance, end of year	$	(24,526	)	$	(55,116	)

In accordance with the authoritative guidance on accounting for uncertainty in income taxes, differences between the amount of tax benefits taken or expected to be taken in our income tax returns and the amount of tax benefits recognized in our financial statements, determined by applying the prescribed methodologies of accounting for uncertainty in income taxes, represent our unrecognized income tax benefits, which we either record as a liability or as a reduction of deferred tax assets.

For the years ended January 31, 2019, 2018, and 2017, the aggregate changes in the balance of gross unrecognized tax benefits were as follows:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Gross unrecognized tax benefits, beginning of year	$	115,709		$	148,639		$	142,271
Increases related to tax positions taken during the current year	8,843			12,260			11,034
Increases as a result of business combinations	1,032			43			—
Increases related to tax positions taken during prior years	10,305			9,226			585
(Decreases) increases related to foreign currency exchange rates	(2,253		)	2,449			648
Reductions for tax positions of prior years	(23,415		)	(8,266		)	(5,094		)
Reductions for settlements with tax authorities	(1,054		)	(140		)	(145		)
Reduction for rate change due to the 2017 Tax Act	—			(48,004		)	—
Lapses of statutes of limitations	(101		)	(498		)	(660		)
Gross unrecognized tax benefits, end of year	$	109,066		$	115,709		$	148,639

As of January 31, 2019, we had $109.1 million of unrecognized tax benefits, of which $100.9 million represents the amount that, if recognized, would impact the effective income tax rate in future periods. We recorded $0.7 million, $1.5 million, and $0.5 million of tax expense for the years ended January 31, 2019, 2018, and 2017, respectively. Accrued liabilities for interest and penalties were $4.6 million and $5.6 million at January 31, 2019 and 2018, respectively. Interest and penalties (expense and/or benefit) are recorded as a component of the provision (benefit) for income taxes in the consolidated financial statements.

Our income tax returns are subject to ongoing tax examinations in several jurisdictions in which we operate. In Israel, we are no longer subject to income tax examination for years prior to January 31, 2014. In the United Kingdom, with the exception of years which are currently under examination, we are no longer subject to income tax examination for years prior to January 31, 2016. In the U.S., our federal returns are no longer subject to income tax examination for years prior to January 31, 2015. However, to the extent we generated NOLs or tax credits in closed tax years, future use of the NOL or tax credit carry forward balance would be subject to examination within the relevant statute of limitations for the year in which utilized.

As of January 31, 2019, income tax returns are under examination in the following significant tax jurisdictions:



Jurisdiction		Tax Years
United Kingdom		December 31, 2006, January 31, 2008
India		March 31, 2007, March 31, 2008, March 31, 2010 - March 31, 2013, March 31, 2017
Israel		January 31, 2015, January 31, 2016, January 31, 2017

We regularly assess the adequacy of our provisions for income tax contingencies. As a result, we may adjust the reserves for unrecognized tax benefits for the impact of new facts and developments, such as changes to interpretations of relevant tax law, assessments from taxing authorities, settlements with taxing authorities, and lapses of statutes of expiration. We believe that it is reasonably possible that the total amount of unrecognized tax benefits at January 31, 2019 could decrease by approximately $5.8 million in the next twelve months as a result of settlement of certain tax audits or lapses of statutes of limitation. Such decreases may involve the payment of additional taxes, the adjustment of certain deferred taxes including the need for additional valuation allowances and the recognition of tax benefits.

FAIR VALUE MEASUREMENTS

12 Months Ended

Jan. 31, 2019

Fair Value Disclosures [Abstract]

FAIR VALUE MEASUREMENTS

Assets and Liabilities Measured at Fair Value on a Recurring Basis

Our assets and liabilities measured at fair value on a recurring basis consisted of the following as of January 31, 2019 and 2018:



	January 31, 2019
	Fair Value Hierarchy Category
(in thousands)	Level 1		Level 2		Level 3
Assets:
Money market funds	$	10,709	$	—	$	—
Foreign currency forward contracts	—		1,401		—
Interest rate swap agreements	—		2,072		—
Total assets	$	10,709	$	3,473	$	—
Liabilities:
Foreign currency forward contracts	—		$	2,086	$	—
Interest rate swap agreements	—		4,028		—
Contingent consideration - business combinations	—		—		61,340
Option to acquire noncontrolling interests of consolidated subsidiaries	—		—		3,000
Total liabilities	$	—	$	6,114	$	64,340



	January 31, 2018
	Fair Value Hierarchy Category
(in thousands)	Level 1		Level 2		Level 3
Assets:
Money market funds	$	186	$	—	$	—
Short-term investments, classified as available-for-sale	—		2,002		—
Foreign currency forward contracts	—		3,682		—
Interest rate swap agreement	—		2,580		—
Total assets	$	186	$	8,264	$	—
Liabilities:
Foreign currency forward contracts	$	—	$	1,308	$	—
Contingent consideration - business combinations	—		—		62,829
Option to acquire noncontrolling interests of consolidated subsidiaries	—		—		2,950
Total liabilities	$	—	$	1,308	$	65,779

The following table presents the changes in the estimated fair values of our liabilities for contingent consideration measured using significant unobservable inputs (Level 3) for the years ended January 31, 2019 and 2018:



	Year Ended January 31,
(in thousands)	2019			2018
Fair value measurement, beginning of year	$	62,829		$	52,733
Contingent consideration liabilities recorded for business combinations	15,944			27,604
Changes in fair values, recorded in operating expenses	(3,561		)	(8,324		)
Payments of contingent consideration	(13,600		)	(9,412		)
Foreign currency translation and other	(272		)	228
Fair value measurement, end of year	$	61,340		$	62,829

Our estimated liability for contingent consideration represents potential payments of additional consideration for business combinations, payable if certain defined performance goals are achieved. Changes in fair value of contingent consideration are recorded in the consolidated statements of operations within selling, general and administrative expenses.

During the year ended January 31, 2017, we acquired two majority owned subsidiaries for which we hold an option to acquire the noncontrolling interests. We account for the option as an in-substance investment in the noncontrolling common stock of each such subsidiary. We include the fair value of the option within other liabilities and do not recognize noncontrolling interests in these subsidiaries. The following table presents the change in the estimated fair value of this liability, which is measured using Level 3 inputs, for the years ended January 31, 2019 and 2018:



	Year Ended January 31,
(in thousands)	2019		2018
Fair value measurement, beginning of year	$	2,950	$	3,550
Change in fair value, recorded in operating expenses	50		(600		)
Fair value measurement, end of year	$	3,000	$	2,950

There were no transfers between levels of the fair value measurement hierarchy during the years ended January 31, 2019 and 2018.

Fair Value Measurements

Money Market Funds - We value our money market funds using quoted active market prices for such funds.

Short-term Investments, Corporate Debt Securities, and Commercial Paper - The fair values of short-term investments, as well as corporate debt securities and commercial paper classified as cash equivalents, are estimated using observable market prices for identical securities that are traded in less-active markets, if available. When observable market prices for identical securities are not available, we value these short-term investments using non-binding market price quotes from brokers which we review for reasonableness using observable market data; quoted market prices for similar instruments; or pricing models, such as a discounted cash flow model.

Foreign Currency Forward Contracts - The estimated fair value of foreign currency forward contracts is based on quotes received from the counterparties thereto. These quotes are reviewed for reasonableness by discounting the future estimated cash flows under the contracts, considering the terms and maturities of the contracts and market foreign currency exchange rates using readily observable market prices for similar contracts.

Interest Rate Swap Agreements - The fair values of our interest rate swap agreements are based in part on data received from the counterparty, and represents the estimated amount we would receive or pay to settle the agreements, taking into consideration current and projected future interest rates as well as the creditworthiness of the parties, all of which can be validated through readily observable data from external sources.

Contingent Consideration - Business Combinations - The fair value of the contingent consideration related to business combinations is estimated using a probability-adjusted discounted cash flow model. These fair value measurements are based on significant inputs not observable in the market. The key internally developed assumptions used in these models are discount rates and the probabilities assigned to the milestones to be achieved. We remeasure the fair value of the contingent consideration at each reporting period, and any changes in fair value resulting from either the passage of time or events occurring after the acquisition date, such as changes in discount rates, or in the expectations of achieving the performance targets, are recorded within selling, general, and administrative expenses. Increases or decreases in discount rates would have inverse impacts on the related fair value measurements, while favorable or unfavorable changes in expectations of achieving performance targets would result in corresponding increases or decreases in the related fair value measurements. We utilized discount rates ranging from 3.8% to 5.8% in our calculations of the estimated fair values of our contingent consideration liabilities as of January 31, 2019. We utilized discount rates ranging from 3.0% to 5.0% in our calculations of the estimated fair values of our contingent consideration liabilities as of January 31, 2018.

Option to Acquire Noncontrolling Interests of Consolidated Subsidiaries - The fair value of the option is determined primarily by using the income approach, which discounts expected future cash flows to present value using estimates and assumptions determined by management. This fair value measurement is based upon significant inputs not observable in the market. We remeasure the fair value of the option at each reporting period, and any changes in fair value are recorded within selling, general, and administrative expenses. We utilized discount rates of 12.5% and 13.5% in our calculation of the estimated fair value of the option as of January 31, 2019 and 2018, respectively.

Other Financial Instruments

The carrying amounts of accounts receivable, accounts payable, and accrued liabilities and other current liabilities approximate fair value due to their short maturities.

The estimated fair values of our term loan borrowings were $412 million and $425 million at January 31, 2019 and 2018, respectively. The estimated fair values of the term loans are based upon indicative bid and ask prices as determined by the agent responsible for the syndication of our term loans. We consider these inputs to be within Level 3 of the fair value hierarchy because we cannot reasonably observe activity in the limited market in which participations in our term loans are traded. The indicative prices provided to us as at each of January 31, 2019 and 2018 did not significantly differ from par value. The estimated fair value of our revolving credit borrowings, if any, is based upon indicative market values provided by one of our lenders. We had no revolving credit borrowings at January 31, 2019 and 2018.

The estimated fair values of our Notes were approximately $400 million and $389 million at January 31, 2019 and 2018, respectively. The estimated fair value of the Notes is determined based on quoted bid and ask prices in the over-the-counter market in which the Notes trade. We consider these inputs to be within Level 2 of the fair value hierarchy.

Assets and Liabilities Not Measured at Fair Value on a Recurring Basis

In addition to assets and liabilities that are measured at fair value on a recurring basis, we also measure certain assets and liabilities at fair value on a nonrecurring basis. Our non-financial assets, including goodwill, intangible assets and property, plant and equipment, are measured at fair value when there is an indication of impairment and the carrying amount exceeds the asset’s projected undiscounted cash flows. These assets are recorded at fair value only when an impairment charge is recognized. Further details regarding our regular impairment reviews appear in Note 1, “Summary of Significant Accounting Policies”.

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References + Details

DERIVATIVE FINANCIAL INSTRUMENTS

12 Months Ended

Jan. 31, 2019

Derivative Instruments and Hedging Activities Disclosure [Abstract]

DERIVATIVE FINANCIAL INSTRUMENTS

Our primary objective for holding derivative financial instruments is to manage foreign currency exchange rate risk and interest rate risk, when deemed appropriate. We enter into these contracts in the normal course of business to mitigate risks and not for speculative purposes.

Foreign Currency Forward Contracts

Under our risk management strategy, we periodically use foreign currency forward contracts to manage our short-term exposures to fluctuations in operational cash flows resulting from changes in foreign currency exchange rates. These cash flow exposures result from portions of our forecasted operating expenses, primarily compensation and related expenses, which are transacted in currencies other than the U.S. dollar, most notably the Israeli shekel. We also periodically utilize foreign currency forward contracts to manage exposures resulting from forecasted customer collections to be remitted in currencies other than the applicable functional currency, and exposures from cash, cash equivalents and short-term investments denominated in currencies other than the applicable functional currency. These foreign currency forward contracts generally have maturities of no longer than twelve months, although occasionally we will execute a contract that extends beyond twelve months, depending upon the nature of the underlying risk.

We held outstanding foreign currency forward contracts with notional amounts of $123.0 million and $153.5 million as of January 31, 2019 and 2018, respectively.

Interest Rate Swap Agreements

To partially mitigate risks associated with the variable interest rates on the term loan borrowings under the Prior Credit Agreement, in February 2016, we executed a pay-fixed, receive-variable interest rate swap agreement with a multinational financial institution under which we pay interest at a fixed rate of 4.143% and receive variable interest of three-month LIBOR (subject to a minimum of 0.75%), plus a spread of 2.75%, on a notional amount of $200.0 million (the “2016 Swap”). Although the Prior Credit Agreement was terminated on June 29, 2017, the 2016 Swap agreement remains in effect, and serves as an economic hedge to partially mitigate the risk of higher borrowing costs under our 2017 Credit Agreement resulting from increases in market interest rates. Settlements with the counterparty under the 2016 Swap occur quarterly and the 2016 Swap will terminate on September 6, 2019.

Prior to June 29, 2017, the 2016 Swap was designated as a cash flow hedge for accounting purposes and as such, changes in its fair value were recognized in accumulated other comprehensive income (loss) in the consolidated balance sheet and were reclassified into the statement of operations within interest expense in the period in which the hedged transaction affected earnings. Hedge ineffectiveness, if any, was recognized currently in the consolidated statement of operations.

On June 29, 2017, concurrent with the execution of the 2017 Credit Agreement and termination of the Prior Credit Agreement, the 2016 Swap was no longer designated as a cash flow hedge for accounting purposes and because occurrence of the specific forecasted variable cash flows which had been hedged by the 2016 Swap was no longer probable, the $0.9 million fair value of the 2016 Swap at that date was reclassified from accumulated other comprehensive income (loss) into the consolidated statement of operations as income within other income (expense), net. Ongoing changes in the fair value of the 2016 Swap are now recognized within other income (expense), net in the consolidated statement of operations.

In April 2018, we executed a pay-fixed, receive-variable interest rate swap agreement with a multinational financial institution to partially mitigate risks associated with the variable interest rate on our 2017 Term Loan for periods following the termination of the 2016 Swap in September 2019, under which we will pay interest at a fixed rate of 2.949% and receive variable interest of three-month LIBOR (subject to a minimum of 0.00%), on a notional amount of $200.0 million (the “2018 Swap”). The effective date of the 2018 Swap is September 6, 2019, and settlements with the counterparty will occur on a quarterly basis, beginning on November 1, 2019. The 2018 Swap will terminate on June 29, 2024.

During the operating term of the 2018 Swap, if we elect three-month LIBOR at the periodic interest rate reset dates for at least $200.0 million of our 2017 Term Loan, the annual interest rate on that amount of the 2017 Term Loan will be fixed at 4.949% (including the impact of our current 2.00% interest rate margin on Eurodollar loans) for the applicable interest rate period.

The 2018 Swap is designated as a cash flow hedge and as such, changes in its fair value are recognized in accumulated other comprehensive income (loss) in the consolidated balance sheet and are reclassified into the statement of operations within interest expense in the periods in which the hedged transactions affect earnings.

Fair Values of Derivative Financial Instruments

The fair values of our derivative financial instruments and their classifications in our consolidated balance sheets as of January 31, 2019 and 2018 were as follows:



		January 31,
(in thousands)	Balance Sheet Classification	2019		2018
Derivative assets:
Foreign currency forward contracts:
Designated as cash flow hedges	Prepaid expenses and other current assets	$	738	$	3,682
Not designated as hedging instruments	Prepaid expenses and other current assets	663		—
Interest rate swap agreements:
Not designated as a hedging instrument	Prepaid expenses and other current assets	2,072		1,330
	Other assets	—		1,250
Total derivative assets		$	3,473	$	6,262

Derivative liabilities:
Foreign currency forward contracts:
Designated as cash flow hedges	Accrued expenses and other current liabilities	$	1,830	$	—
Not designated as hedging instruments	Accrued expenses and other current liabilities	256		1,061
	Other liabilities	—		247
Interest rate swap agreements:
Designated as a cash flow hedge	Accrued expenses and other current liabilities	122		—
Designated as a cash flow hedge	Other liabilities	3,906		$	—
Total derivative liabilities		$	6,114	$	1,308

Derivative Financial Instruments in Cash Flow Hedging Relationships

The effects of derivative financial instruments designated as cash flow hedges on accumulated other comprehensive loss (“AOCL”) and on the consolidated statement of operations for the years ended January 31, 2019, 2018, and 2017 were as follows:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Net (losses) gains recognized in AOCL:
Foreign currency forward contracts	$	(981	)	$	3,312		$	575
Interest rate swap agreement	(3,043		)	(341		)	632
	$	(4,024	)	$	2,971		$	1,207
Net (losses) gains reclassified from AOCL to the consolidated statements of operations:
Foreign currency forward contracts	$	(4,219	)	$	6,813		$	1,257
Interest rate swap agreement	—			(254		)	—
	$	(4,219	)	$	6,559		$	1,257

For information regarding the line item locations of the net (losses) gains on derivative financial instruments reclassified out of AOCL into the consolidated statements of operations, see Note 9, “Stockholders’ Equity”.

There were no gains or losses from ineffectiveness of these cash flow hedges recorded for the years ended January 31, 2018, and 2017. Effective with our February 1, 2018 adoption of ASU No. 2017-12, ineffectiveness of cash flow hedges is no longer recognized. All of the foreign currency forward contracts underlying the $1.0 million of net unrealized losses recorded in our accumulated other comprehensive loss at January 31, 2019 mature within twelve months, and therefore we expect all such losses to be reclassified into earnings within the next twelve months.

Derivative Financial Instruments Not Designated as Hedging Instruments

Gains (losses) recognized on derivative financial instruments not designated as hedging instruments in our consolidated statements of operations for the years ended January 31, 2019, 2018, and 2017 were as follows:



	Classification in Consolidated Statements of Operations	Year Ended January 31,
(in thousands)	Classification in Consolidated Statements of Operations	2019		2018			2017
Foreign currency forward contracts	Other income (expense), net	$	1,891	$	(2,546	)	$	(323	)
Interest rate swap agreements	Other income (expense), net	620		2,529			—
		$	2,511	$	(17	)	$	(323	)

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS

12 Months Ended

Jan. 31, 2019

Disclosure of Compensation Related Costs, Share-based Payments [Abstract]

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS

Stock-Based Compensation Plans

Plan Summaries

We issue stock-based incentive awards to eligible employees, directors and consultants, including restricted stock units (“RSUs”), performance stock units (“PSUs”), stock options (both incentive and non-qualified), and other awards, under the terms of our outstanding stock benefit plans (the “Plans” or “Stock Plans”) and/or forms of equity award agreements approved by our board of directors.

Awards are generally subject to multi-year vesting periods. We recognize compensation expense for awards on a straight-line basis over the requisite service periods of the awards, which are generally the vesting periods, reduced by estimated forfeitures. Upon issuance of restricted stock, exercise of stock options, or issuance of shares under the Plans, we generally issue new shares of common stock, but occasionally may issue treasury shares.

Amended and Restated Stock-Based Compensation Plan

On June 22, 2017, our stockholders approved the Verint Systems Inc. Amended and Restated 2015 Long-Term Stock Incentive Plan (the “2017 Amended Plan”), which amended and restated the Verint Systems Inc. 2015 Long-Term Stock Incentive Plan (the “2015 Plan”). As with the 2015 Plan, the 2017 Amended Plan authorizes our board of directors to provide equity-based compensation in the form of stock options, stock appreciation rights, restricted stock, restricted stock units, performance awards, other stock-based awards, and performance compensation awards.

The 2017 Amended Plan amended and restated the 2015 Plan to, among other things, increase the number of shares available for issuance thereunder. Subject to adjustment as provided in the 2017 Amended Plan, up to an aggregate of (i) 7,975,000 shares of our common stock (on an option-equivalent basis), plus (ii) the number of shares of our common stock available for issuance under the 2015 Plan as of June 22, 2017, plus (iii) the number of shares of our common stock that become available for issuance as a result of awards made under the 2015 Plan or the 2017 Amended Plan that are forfeited, cancelled, exchanged, withheld or surrendered or terminate or expire, may be issued or transferred in connection with awards under the 2017 Amended Plan. Each stock option or stock-settled stock appreciation right granted under the 2017 Amended Plan will reduce the available plan capacity by one share and each other award will reduce the available plan capacity by 2.47 shares.

The 2017 Amended Plan expires on June 22, 2027.

Stock-Based Compensation Expense

We recognized stock-based compensation expense in the following line items on the consolidated statements of operations for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019		2018		2017
Component of income (loss) before (benefit) provision for income taxes:
Cost of revenue - product	$	1,309	$	1,561	$	1,290
Cost of revenue - service and support	4,426		6,904		7,297
Research and development, net	9,870		13,144		11,637
Selling, general and administrative	51,052		47,757		45,384
Total stock-based compensation expense	66,657		69,366		65,608
Income tax benefits related to stock-based compensation (before consideration of valuation allowances)	10,377		16,504		15,752
Total stock-based compensation, net of taxes	$	56,280	$	52,862	$	49,856

The following table summarizes stock-based compensation expense by type of award for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019		2018		2017
Restricted stock units and restricted stock awards	$	57,639	$	57,188	$	55,123
Stock bonus program and bonus share program	8,943		12,108		10,298
Total equity-settled awards	66,582		69,296		65,421
Phantom stock units (cash-settled awards)	75		70		187
Total stock-based compensation expense	$	66,657	$	69,366	$	65,608

Awards under our stock bonus and bonus share programs are accounted for as liability-classified awards, because the obligations are based predominantly on fixed monetary amounts that are generally known at inception of the obligation, to be settled with a variable number of shares of our common stock.

Effective with our adoption of ASU No. 2016-09 on February 1, 2017, we recorded a $0.2 million net excess tax benefit and a $0.5 million net excess tax deficiency resulting from our Stock Plans as a component of income tax expense for the years ended January 31, 2019 and 2018, respectively. A net excess tax deficiency of $0.7 million resulting from our Stock Plans was recorded as a decrease to additional paid-in capital for the year ended January 31, 2017.

Restricted Stock Units and Performance Stock Units

We periodically award RSUs to our directors, officers, and other employees. The fair value of these awards is equivalent to the market value of our common stock on the grant date. RSUs are not shares of our common stock and do not have any of the rights or privileges thereof, including voting or dividend rights. On the applicable vesting date, the holder of an RSU becomes entitled to a share of our common stock. RSUs are subject to certain restrictions and forfeiture provisions prior to vesting.

We periodically award PSUs to executive officers and certain employees that vest upon the achievement of specified performance goals or market conditions. We separately recognize compensation expense for each tranche of a PSU award as if it were a separate award with its own vesting date. For certain PSUs, an accounting grant date may be established prior to the requisite service period.

Once a performance vesting condition has been defined and communicated, and the requisite service period has begun, our estimate of the fair value of PSUs requires an assessment of the probability that the specified performance criteria will be achieved, which we update at each reporting date and adjust our estimate of the fair value of the PSUs, if necessary. All compensation expense for PSUs with market conditions is recognized if the requisite service period is fulfilled, even if the market condition is not satisfied.

RSUs and PSUs that are expected to settle with cash payments upon vesting, if any, are reflected as liabilities on our consolidated balance sheets. Such RSUs and PSUs were insignificant at January 31, 2019 and 2018.

The following table (“Award Activity Table”) summarizes activity for RSUs, PSUs, and other stock awards that reduce available Plan capacity under the Plans for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
	2019				2018				2017
(in thousands, except grant date fair values)	Shares or Units		Weighted-Average Grant-Date Fair Value		Shares or Units		Weighted-Average Grant-Date Fair Value		Shares or Units		Weighted-Average Grant-Date Fair Value
Beginning balance	2,808		$	41.18	2,742		$	45.20	2,649		$	54.57
Granted	1,708		$	43.03	1,804		$	40.19	1,870		$	35.33
Released	(1,481	)	$	43.67	(1,403	)	$	45.96	(1,433	)	$	47.98
Forfeited	(258	)	$	41.07	(335	)	$	48.92	(344	)	$	52.20
Ending balance	2,777		$	41.05	2,808		$	41.18	2,742		$	45.20

With respect to our stock bonus program, activity presented in the table above only includes shares earned and released in consideration of the discount provided under that program. Consistent with the provisions of the Plans under which such shares are issued, other shares issued under the stock bonus program are not included in the table above because they do not reduce available plan capacity (since such shares are deemed to be purchased by the grantee at fair value in lieu of receiving an earned cash bonus). Activity presented in the table above includes all shares awarded and released under the bonus share program. Further details appear below under “Stock Bonus Program” and “Bonus Share Program”.

Our RSU awards may include a provision which allows the awards to be settled with cash payments upon vesting, rather than with delivery of common stock, at the discretion of our board of directors. As of January 31, 2019, for such awards that are outstanding, settlement with cash payments was not considered probable, and therefore these awards have been accounted for as equity-classified awards and are included in the table above.

The following table summarizes PSU activity in isolation under the Plans for the years ended January 31, 2019, 2018, and 2017 (these amounts are already included in the Award Activity Table above):



	Year Ended January 31,
(in thousands)	2019		2018		2017
Beginning balance	506		438		332
Granted	228		204		312
Released	(139	)	(50	)	(159	)
Forfeited	(83	)	(86	)	(47	)
Ending balance	512		506		438

Excluding PSUs, we granted 1,480,000 RSUs during the year ended January 31, 2019.

As of January 31, 2019, there was approximately $65.8 million of total unrecognized compensation expense, net of estimated forfeitures, related to unvested restricted stock units, which is expected to be recognized over a weighted average period of 1.6 years.

Stock Options

We did not grant stock options during the years ended January 31, 2019, 2018, and 2017, and activity from stock options awarded in prior periods was not material during these years.

Phantom Stock Units

We have periodically issued phantom stock units to certain employees that settle, or are expected to settle, with cash payments upon vesting. Like equity-settled awards, phantom stock units are awarded with vesting conditions and are subject to certain forfeiture provisions prior to vesting.

Phantom stock unit activity for the years ended January 31, 2019, 2018, and 2017 was not significant.

Stock Bonus Program

Our stock bonus program permits eligible employees to receive a portion of their earned bonuses, otherwise payable in cash, in the form of discounted shares of our common stock. Executive officers are eligible to participate in this program to the extent that shares remain available for awards following the enrollment of all other participants. Shares awarded to executive officers with respect to the discount feature of the program are subject to a one-year vesting period. This program is subject to annual funding approval by our board of directors and an annual cap on the number of shares that can be issued. Subject to these limitations, the number of shares to be issued under the program for a given year is determined using a five-day trailing average price of our common stock when the awards are calculated, reduced by a discount determined by the board of directors each year (the “discount”). To the extent that this program is not funded in a given year or the number of shares of common stock needed to fully satisfy employee enrollment exceeds the annual cap, the applicable portion of the employee bonuses will generally revert to being paid in cash. Obligations under this program are accounted for as liabilities, because the obligations are based predominantly on fixed monetary amounts that are generally known at inception of the obligation, to be settled with a variable number of shares of common stock determined using a discounted average price of our common stock.

The following table summarizes activity under the stock bonus program during the years ended January 31, 2019, 2018, and 2017 in isolation. As noted above, shares issued in respect of the discount feature under the program reduce available plan capacity and are included in the Award Activity Table above. Other shares issued under the program do not reduce available plan capacity and are therefore excluded from the Award Activity Table above.



	Year Ended January 31,
(in thousands)	2019	2018	2017
Shares in lieu of cash bonus - granted and released (not included in the Award Activity Table above)	19	21	25
Shares in respect of discount (included in the Award Activity Table above):
Granted	—	—	—
Released	—	—	—

Awards under the stock bonus program for the performance period ended January 31, 2019 are expected to be issued during the first half of the year ending January 31, 2020.

In March 2019, our board of directors increased the maximum number of shares of common stock authorized for issuances under the stock bonus program for the year ended January 31, 2019 from 125,000 to 150,000.

Also in March 2019, our board of directors approved up to 150,000 shares of common stock, and a discount of 15%, for awards under our stock bonus program for the year ending January 31, 2020. Executive officers will be permitted to participate in this program for the year ending January 31, 2020, but only to the extent that shares remain available for awards following the enrollment of all other participants. Shares awarded to executive officers with respect to the 15% discount will be subject to a one-year vesting period.

Bonus Share Program

Under our bonus share program, we may provide discretionary bonuses to employees or pay earned bonuses that are outside the stock bonus program in the form of shares of common stock. Unlike the stock bonus program, there is no enrollment for this program and no discount feature. Similar to the accounting for the stock bonus program, obligations for these bonuses are accounted for as liabilities, because the obligations are based predominantly on fixed monetary amounts that are generally known, to be settled with a variable number of shares of common stock. As noted above, shares issued under this program are included in the Award Activity Table above.

During the year ended January 31, 2018, approximately 293,000 shares of common stock were awarded and released under the bonus share program in respect of the performance period ended January 31, 2017. These shares are included in the Award Activity Table above.

During the year ended January 31, 2019, approximately 197,000 shares of common stock were awarded and released under the bonus share program in respect of the performance period ended January 31, 2018. These shares are included in the Award Activity Table above.

For bonuses in respect of the year ended January 31, 2019, the board of directors has approved the use of up to 300,000 shares of common stock under this program, reduced by any shares used under the stock bonus program in respect of the performance period ended January 31, 2019. Awards under the bonus share program for the performance period ended January 31, 2019 are expected to be issued during the first half of the year ending January 31, 2020.

For bonuses in respect of the year ending January 31, 2020, our board of directors has approved the use of up to 300,000 shares of common stock under this program, reduced by any shares used under the stock bonus program in respect of the performance period ending January 31, 2020.

The combined accrued liabilities for the stock bonus program and the bonus share program were $9.3 million and $9.2 million at January 31, 2019 and 2018, respectively.

Other Benefit Plans

401(k) Plan and Other Retirement Plans

We maintain a 401(k) Plan for our full-time employees in the United States. The plan allows eligible employees who attain the age of 21 beginning with the first of the month following their date of hire to elect to contribute up to 60% of their annual compensation, subject to the prescribed maximum amount. We match employee contributions at a rate of 50%, up to a maximum annual matched contribution of $2,000 per employee.

Employee contributions are always fully vested, while our matching contributions for each year vest on the last day of the calendar year provided the employee remains employed with us on that day.

Our matching contribution expenses for our 401(k) Plan were $2.7 million, $2.5 million, and $2.6 million for the years ended January 31, 2019, 2018, and 2017, respectively.

We provide retirement benefits for non-U.S. employees as required by local laws or to a greater extent as we deem appropriate through plans that function similar to 401(k) plans. Funding requirements for programs required by local laws are determined on an individual country and plan basis and are subject to local country practices and market circumstances.

Severance Pay

We are obligated to make severance payments for the benefit of certain employees of our foreign subsidiaries. Severance payments made to Israeli employees are considered significant compared to all other subsidiaries with severance payment arrangements. Under Israeli law, we are obligated to make severance payments to employees of our Israeli subsidiaries, subject to certain conditions. In most cases, our liability for these severance payments is fully provided for by regular deposits to funds administered by insurance providers and by an accrual for the amount of our liability which has not yet been deposited.

Severance expenses for the years ended January 31, 2019, 2018, and 2017 were $13.3 million, $7.1 million, and $6.4 million, respectively.

COMMITMENTS AND CONTINGENCIES

12 Months Ended

Jan. 31, 2019

Commitments and Contingencies Disclosure [Abstract]

COMMITMENTS AND CONTINGENCIES

Operating and Capital Leases

We lease office, manufacturing, and warehouse space, as well as certain equipment, under non-cancelable operating lease agreements. We have also periodically entered into capital leases. Terms of the leases, including renewal options and escalation clauses, vary by lease.

Rent expense incurred under all operating leases was $22.6 million, $26.1 million, and $25.6 million for the years ended January 31, 2019, 2018, and 2017, respectively.

As of January 31, 2019, our minimum future rent obligations under non-cancelable operating and capital leases with initial or remaining terms in excess of one year were as follows:



(in thousands)	Operating		Capital
Years Ending January 31,	Leases		Leases
2020	$	22,769	$	1,343
2021	21,942		1,252
2022	19,157		1,130
2023	16,882		765
2024	15,152		107
Thereafter	33,477		—
Total	$	129,379	4,597
Less: amount representing interest and other charges			(315		)
Present value of minimum lease payments			$	4,282

We sublease certain space in our facilities to third parties. As of January 31, 2019, total expected future sublease income was $4.5 million and will range from $0.6 million to $0.9 million on an annual basis through February 2025.

Unconditional Purchase Obligations

In the ordinary course of business, we enter into certain unconditional purchase obligations, which are agreements to purchase goods or services that are enforceable, legally binding, and that specify all significant terms, including: fixed or minimum quantities to be purchased; fixed, minimum, or variable price provisions; and the approximate timing of the transaction. Our purchase orders are based on current needs and are typically fulfilled by our vendors within a relatively short time horizon.

As of January 31, 2019, our unconditional purchase obligations totaled approximately $158.7 million, the majority of which were scheduled to occur within the subsequent twelve months. Due to the relatively short life of the obligations, the carrying value approximates the fair value of these obligations at January 31, 2019.

Licenses and Royalties

We license certain technology and pay royalties under such licenses and other agreements entered into in connection with research and development activities.

As discussed in Note 1, “Summary of Significant Accounting Policies”, we receive non-refundable grants from the IIA that fund a portion of our research and development expenditures. The Israeli law under which the IIA grants are made limits our ability to manufacture products, or transfer technologies, developed using these grants outside of Israel. If we were to seek approval to manufacture products, or transfer technologies, developed using these grants outside of Israel, we could be subject to additional royalty requirements or be required to pay certain redemption fees. If we were to violate these restrictions, we could be required to refund any grants previously received, together with interest and penalties, and may be subject to criminal penalties.

Off-Balance Sheet Risk

In the normal course of business, we provide certain customers with financial performance guarantees, which are generally backed by standby letters of credit or surety bonds. In general, we would only be liable for the amounts of these guarantees in the event that our nonperformance permits termination of the related contract by our customer, which we believe is remote. At January 31, 2019, we had approximately $97.4 million of outstanding letters of credit and surety bonds relating primarily to these performance guarantees. As of January 31, 2019, we believe we were in compliance with our performance obligations under all contracts for which there is a financial performance guarantee, and the ultimate liability, if any, incurred in connection with these guarantees will not have a material adverse effect on our consolidated results of operations, financial position, or cash flows. Our historical non-compliance with our performance obligations has been insignificant.

Indemnifications

In the normal course of business, we provide indemnifications of varying scopes to customers against claims of intellectual property infringement made by third parties arising from the use of our products. Historically, costs related to these indemnification provisions have not been significant and we are unable to estimate the maximum potential impact of these indemnification provisions on our future results of operations.

To the extent permitted under Delaware law or other applicable law, we indemnify our directors, officers, employees, and agents against claims they may become subject to by virtue of serving in such capacities for us. We also have contractual indemnification agreements with our directors, officers, and certain senior executives. The maximum amount of future payments we could be required to make under these indemnification arrangements and agreements is potentially unlimited; however, we have insurance coverage that limits our exposure and enables us to recover a portion of any future amounts paid. We are not able to estimate the fair value of these indemnification arrangements and agreements in excess of applicable insurance coverage, if any.

Legal Proceedings

In March 2009, one of our former employees, Ms. Orit Deutsch, commenced legal actions in Israel against our primary Israeli subsidiary, Verint Systems Limited (“VSL”), (Case Number 4186/09) and against our affiliate CTI (Case Number 1335/09). Also in March 2009, a former employee of Comverse Limited (CTI’s primary Israeli subsidiary at the time), Ms. Roni Katriel, commenced similar legal actions in Israel against Comverse Limited (Case Number 3444/09), and against CTI (Case Number 1334/09). In these actions, the plaintiffs generally sought to certify class action suits against the defendants on behalf of current and former employees of VSL and Comverse Limited who had been granted stock options in Verint and/or CTI and who were allegedly damaged as a result of a suspension on option exercises during an extended filing delay period that is discussed in our and CTI’s historical public filings. On June 7, 2012, the Tel Aviv District Court, where the cases had been filed or transferred, allowed the plaintiffs to consolidate and amend their complaints against the three defendants: VSL, CTI, and Comverse Limited.

On October 31, 2012, CTI completed the Comverse Share Distribution, in which it distributed all of the outstanding shares of common stock of Comverse, Inc., its principal operating subsidiary and parent company of Comverse Limited, to CTI’s shareholders. In the period leading up to the Comverse Share Distribution, CTI either sold or transferred substantially all of its business operations and assets (other than its equity ownership interests in Verint and in its then-subsidiary, Comverse, Inc.) to Comverse, Inc. or to unaffiliated third parties. As a result of these transactions, Comverse Inc. became an independent company and ceased to be affiliated with CTI, and CTI ceased to have any material assets other than its equity interests in Verint. Prior to the completion of the Comverse Share Distribution, the plaintiffs sought to compel CTI to set aside up to $150.0 million in assets to secure any future judgment, but the District Court did not rule on this motion. In February 2017, Mavenir Inc. became successor-in-interest to Comverse, Inc.

On February 4, 2013, Verint acquired the remaining CTI shell company in a merger transaction (the “CTI Merger”). As a result of the CTI Merger, Verint assumed certain rights and liabilities of CTI, including any liability of CTI arising out of the foregoing legal actions. However, under the terms of a Distribution Agreement entered into in connection with the Comverse Share Distribution, we, as successor to CTI, are entitled to indemnification from Comverse, Inc. (now Mavenir) for any losses we may suffer in our capacity as successor to CTI related to the foregoing legal actions.

Following an unsuccessful mediation process, on August 28, 2016, the District Court (i) denied the plaintiffs’ motion to certify the suit as a class action with respect to all claims relating to Verint stock options and (ii) approved the plaintiffs’ motion to certify the suit as a class action with respect to claims of current or former employees of Comverse Limited (now part of Mavenir) or of VSL who held unexercised CTI stock options at the time CTI suspended option exercises. The court also ruled that the merits of the case would be evaluated under New York law. As a result of this ruling (which excluded claims related to Verint stock options from the case), one of the original plaintiffs in the case, Ms. Deutsch, was replaced by a new representative plaintiff, Mr. David Vaaknin. CTI appealed portions of the District Court’s ruling to the Israeli Supreme Court. On August 8, 2017, the Israeli Supreme Court partially allowed CTI’s appeal and ordered the case to be returned to the District Court to determine whether a cause of action exists under New York law based on the parties’ expert opinions.

Following a second unsuccessful round of mediation in mid to late 2018, the proceedings resumed. The plaintiffs have filed a motion to amend the class certification motion and CTI has filed a corresponding motion to dismiss and a response. The next court hearing is scheduled for April 2019.

From time to time we or our subsidiaries may be involved in legal proceedings and/or litigation arising in the ordinary course of our business. While the outcome of these matters cannot be predicted with certainty, we do not believe that the outcome of any current claims will have a material effect on our consolidated financial position, results of operations, or cash flows.

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION

12 Months Ended

Jan. 31, 2019

Segment Reporting [Abstract]

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION

Segment Information

Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the enterprise’s CODM, or decision making group, in deciding how to allocate resources and in assessing performance. Our Chief Executive Officer is our CODM.

In August 2016, we reorganized into two businesses and began reporting our results in two operating segments, Customer Engagement and Cyber Intelligence.

We measure the performance of our operating segments based upon segment revenue and segment contribution.

Segment contribution includes segment revenue and expenses incurred directly by the segment, including material costs, service costs, research and development, selling, marketing, and certain administrative expenses. When determining segment contribution, we do not allocate certain operating expenses which are provided by shared resources or are otherwise generally not controlled by segment management. These expenses are reported as “Shared support expenses” in our table of segment operating results, the majority of which are expenses for administrative support functions, such as information technology, human resources, finance, legal, and other general corporate support, and for occupancy expenses. These unallocated expenses also include procurement, manufacturing support, and logistics expenses.

Revenue from transactions between our operating segments is not material.

Operating results by segment for the years ended January 31, 2019, 2018, and 2017 were as follows:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Revenue:
Customer Engagement:
Segment revenue	$	811,346		$	755,038		$	716,163
Revenue adjustments	(15,059		)	(14,971		)	(10,266		)
	796,287			740,067			705,897
Cyber Intelligence:
Segment revenue	433,753			395,420			356,533
Revenue adjustments	(293		)	(258		)	(324		)
	433,460			395,162			356,209
Total revenue	$	1,229,747		$	1,135,229		$	1,062,106

Segment contribution:
Customer Engagement	$	316,776		$	286,236		$	269,017
Cyber Intelligence	114,012			94,585			85,777
Total segment contribution	430,788			380,821			354,794

Reconciliation of segment contribution to operating income:
Revenue adjustments	15,352			15,229			10,590
Shared support expenses	163,893			154,673			150,170
Amortization of acquired intangible assets	56,413			72,425			81,461
Stock-based compensation	66,657			69,366			65,608
Acquisition, integration, restructuring, and other unallocated expenses	14,238			20,498			29,599
Total reconciling items, net	316,553			332,191			337,428
Operating income	$	114,235		$	48,630		$	17,366

With the exception of goodwill and acquired intangible assets, we do not identify or allocate our assets by operating segment. Consequently, it is not practical to present assets by operating segment. In connection with our August 2016 change in segmentation, we reallocated goodwill previously assigned to our former Video Intelligence operating segment to the Customer Engagement and Cyber Intelligence operating segments. There were no other material changes in the allocations of goodwill and acquired intangible assets by operating segment during the years ended January 31, 2019, 2018, and 2017. Further details regarding the allocations of goodwill and acquired intangible assets by operating segment appear in Note 6, “Intangible Assets and Goodwill”.

Geographic Information

Revenue by major geographic region is based upon the geographic location of the customers who purchase our products and services. The geographic locations of distributors, resellers, and systems integrators who purchase and resell our products may be different from the geographic locations of end customers.

Revenue in the Americas includes the United States, Canada, Mexico, Brazil, and other countries in the Americas. Revenue in Europe, the Middle East and Africa (“EMEA”) includes the United Kingdom, Germany, Israel, and other countries in EMEA. Revenue in the Asia-Pacific (“APAC”) region includes Australia, India, Singapore, and other Asia-Pacific countries.

The information below summarizes revenue from unaffiliated customers by geographic area for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019		2018		2017
Americas:
United States	$	555,365	$	445,406	$	438,034
Other	103,158		150,993		134,111
Total Americas	658,523		596,399		572,145
EMEA	321,723		354,495		322,130
APAC	249,501		184,335		167,831
Total revenue	$	1,229,747	$	1,135,229	$	1,062,106

Our long-lived assets primarily consist of net property and equipment, goodwill and other intangible assets, capitalized software development costs, deferred cost of revenue, and deferred income taxes. We believe that our tangible long-lived assets, which consist of our net property and equipment, are exposed to greater geographic area risks and uncertainties than intangible assets and long-term cost deferrals, because these tangible assets are difficult to move and are relatively illiquid.

Property and equipment, net by geographic area consisted of the following as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019		2018
United States	$	51,006	$	45,942
Israel	30,310		27,089
Other countries	18,818		16,058
Total property and equipment, net	$	100,134	$	89,089

Significant Customers

No single customer accounted for more than 10% of our revenue during the years ended January 31, 2019, 2018, and 2017.

SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED) SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED)

12 Months Ended

Jan. 31, 2019

Selected Quarterly Financial Information [Abstract]

SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED)

Summarized condensed quarterly financial information for the years ended January 31, 2019 and 2018 appears in the following tables:



	Three Months Ended
	April 30,			July 31,		October 31,		January 31,
(in thousands, except per share data)	2018			2018		2018		2019
Revenue	$	289,207		$	306,327	$	303,983	$	330,230
Gross profit	$	175,115		$	193,020	$	192,744	$	219,655
(Loss) income before provision for income taxes	$	(951	)	$	19,202	$	25,814	$	33,697
Net (loss) income	$	(1,225	)	$	22,924	$	20,213	$	28,308
Net (loss) income attributable to Verint Systems Inc.	$	(2,215	)	$	21,980	$	18,920	$	27,306

Net (loss) income per common share attributable to Verint Systems Inc.
Basic	$	(0.03	)	$	0.34	$	0.29	$	0.42
Diluted	$	(0.03	)	$	0.33	$	0.29	$	0.41



	Three Months Ended
	April 30,			July 31,			October 31,		January 31,
(in thousands, except per share data)	2017			2017			2017		2018
Revenue	$	260,995		$	274,777		$	280,726	$	318,731
Gross profit	$	150,192		$	164,103		$	169,321	$	204,826
(Loss) income before (benefit) provision for income taxes	$	(19,932	)	$	(1,314	)	$	9,010	$	31,136
Net (loss) income	$	(19,040	)	$	(5,766	)	$	3,066	$	18,286
Net (loss) income attributable to Verint Systems Inc.	$	(19,786	)	$	(6,427	)	$	2,489	$	17,097

Net (loss) income per common share attributable to Verint Systems Inc.
Basic	$	(0.32	)	$	(0.10	)	$	0.04	$	0.27
Diluted	$	(0.32	)	$	(0.10	)	$	0.04	$	0.26

Net (loss) income per common share attributable to Verint Systems Inc. is computed independently for each quarterly period and for the year. Therefore, the sum of quarterly net (loss) income per common share amounts may not equal the amounts reported for the years.

The quarterly operating results for the year ended January 31, 2019 did not include any material unusual or infrequently occurring items. During the three months ended January 31, 2018, we recognized provisional deferred income tax withholding expense of $15.0 million on foreign earnings that may be repatriated to the U.S., in connection with the 2017 Tax Act, which was enacted into law in December 2017.

As is typical for many software and technology companies, our business is subject to seasonal and cyclical factors. In most years, our revenue and operating income are typically highest in the fourth quarter and lowest in the first quarter (prior to the impact of unusual or nonrecurring items). Moreover, revenue and operating income in the first quarter of a new year may be lower than in the fourth quarter of the preceding year, in some years, potentially by a significant margin. In addition, we generally receive a higher volume of orders in the last month of a quarter, with orders concentrated in the later part of that month. We believe that these seasonal and cyclical factors primarily reflects customer spending patterns and budget cycles, as well as the impact of compensation incentive plans for our sales personnel. While seasonal and cyclical factors such as these are common in the software and technology industry, this pattern should not be considered a reliable indicator of our future revenue or financial performance. Many other factors, including general economic conditions, also have an impact on our business and financial results. See “Risk Factors” under Item 1A of this report for a more detailed discussion of factors which may affect our business and financial results.

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)

12 Months Ended

Jan. 31, 2019

Accounting Policies [Abstract]

Principles of Consolidation

We include the results of operations of acquired companies from the date of acquisition. All significant intercompany transactions and balances are eliminated.

Use of Estimates

Restricted Cash and Cash Equivalents, and Restricted Bank Time Deposits

Investments

Accounts Receivable, Net

Concentrations of Credit Risk

Allowance for Doubtful Accounts

We estimate the collectability of our accounts receivable balances each accounting period and adjust our allowance for doubtful

The following table summarizes the activity in our allowance for doubtful accounts for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Allowance for doubtful accounts, beginning of year	$	2,217		$	1,842		$	1,170
Provisions charged to expense	2,746			559			1,791
Amounts written off	(1,172		)	(482		)	(1,484		)
Other, including fluctuations in foreign exchange rates	(14		)	298			365
Allowance for doubtful accounts, end of year	$	3,777		$	2,217		$	1,842

Inventories

Property and Equipment, net

The cost of maintenance and repairs of property and equipment is charged to operations as incurred. When assets are retired or

Segment Reporting

We measure the performance of our operating segments based upon segment revenue and segment contribution.

Revenue from transactions between our operating segments is not material.

Please refer to Note 16, “Segment, Geographic, and Significant Customer Information” for further details regarding our operating segments.

Goodwill, Other Acquired Intangible Assets, and Long-Lived Assets

Fair Value Measurements


•	Level 1: quoted prices in active markets for identical assets or liabilities;

•


•	Level 3: unobservable inputs that are supported by little or no market activity.

Fair Values of Financial Instruments

Derivative Financial Instruments

Revenue Recognition


.	REVENUE RECOGNITION

1) Identify the contract(s) with a customer

2) Identify the performance obligations in the contract

3) Determine the transaction price

4) Allocate the transaction price to the performance obligations in the contract

5) Recognize revenue when (or as) the entity satisfies a performance obligation

Nature of Goods and Services

Cost of Revenue

Research and Development, net

Software Development Costs

Internal-Use Software

Income Taxes

Functional Currencies and Foreign Currency Transaction Gains and Losses

Stock-Based Compensation

Net Income (Loss) Per Common Share Attributable to Verint Systems Inc.

Recent Accounting Pronouncements

New Accounting Pronouncements Recently Adopted

As a result of the adoption of ASU No. 2016-18, we adjusted the previously reported consolidated statements of cash flows for the years ended January 31, 2018 and 2017 as follows:



	Year Ended January 31, 2018
	As Previously Reported			Adjustments			As Adjusted
Net cash provided by operating activities	$	176,327		$	—		$	176,327
Net cash used in investing activities	(144,481		)	(1,713		)	(146,194		)
Net cash used in financing activities	(5,503		)	—			(5,503		)
Foreign currency effect on cash, cash equivalents, restricted cash, and restricted cash equivalents	4,236			15			4,251
Net increase (decrease) in cash, cash equivalents, restricted cash, and restricted cash equivalents	30,579			(1,698		)	28,881
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of period	307,363			61,966			369,329
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of period	$	337,942		$	60,268		$	398,210



	Year Ended January 31, 2017
	As Previously Reported			Adjustments		As Adjusted
Net cash provided by operating activities	$	172,415		$	—	$	172,415
Net cash used in investing activities	(156,028		)	39,586		(116,442		)
Net cash used in financing activities	(56,919		)	—		(56,919		)
Foreign currency effect on cash, cash equivalents, restricted cash, and restricted cash equivalents	(4,210		)	43		(4,167		)
Net (decrease) increase in cash, cash equivalents, restricted cash, and restricted cash equivalents	(44,742		)	39,629		(5,113		)
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of period	352,105			22,337		374,442
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of period	$	307,363		$	61,966	$	369,329

New Accounting Pronouncements Not Yet Effective

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework-Changes to

REVENUE RECOGNITION REVENUE RECOGNITION - SIGNIFICANT ACCOUNTING POLICY (Policies)

12 Months Ended

Jan. 31, 2019

Accounting Policies [Abstract]

Revenue Recognition


.	REVENUE RECOGNITION

1) Identify the contract(s) with a customer

2) Identify the performance obligations in the contract

3) Determine the transaction price

4) Allocate the transaction price to the performance obligations in the contract

5) Recognize revenue when (or as) the entity satisfies a performance obligation

Nature of Goods and Services

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Tables)

12 Months Ended

Jan. 31, 2019

Accounting Policies [Abstract]

Allowance for Doubtful Accounts

The following table summarizes the activity in our allowance for doubtful accounts for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Allowance for doubtful accounts, beginning of year	$	2,217		$	1,842		$	1,170
Provisions charged to expense	2,746			559			1,791
Amounts written off	(1,172		)	(482		)	(1,484		)
Other, including fluctuations in foreign exchange rates	(14		)	298			365
Allowance for doubtful accounts, end of year	$	3,777		$	2,217		$	1,842

Schedule of New Accounting Pronouncements and Changes in Accounting Principles

As a result of the adoption of ASU No. 2016-18, we adjusted the previously reported consolidated statements of cash flows for the years ended January 31, 2018 and 2017 as follows:



	Year Ended January 31, 2018
	As Previously Reported			Adjustments			As Adjusted
Net cash provided by operating activities	$	176,327		$	—		$	176,327
Net cash used in investing activities	(144,481		)	(1,713		)	(146,194		)
Net cash used in financing activities	(5,503		)	—			(5,503		)
Foreign currency effect on cash, cash equivalents, restricted cash, and restricted cash equivalents	4,236			15			4,251
Net increase (decrease) in cash, cash equivalents, restricted cash, and restricted cash equivalents	30,579			(1,698		)	28,881
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of period	307,363			61,966			369,329
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of period	$	337,942		$	60,268		$	398,210



	Year Ended January 31, 2017
	As Previously Reported			Adjustments		As Adjusted
Net cash provided by operating activities	$	172,415		$	—	$	172,415
Net cash used in investing activities	(156,028		)	39,586		(116,442		)
Net cash used in financing activities	(56,919		)	—		(56,919		)
Foreign currency effect on cash, cash equivalents, restricted cash, and restricted cash equivalents	(4,210		)	43		(4,167		)
Net (decrease) increase in cash, cash equivalents, restricted cash, and restricted cash equivalents	(44,742		)	39,629		(5,113		)
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of period	352,105			22,337		374,442
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of period	$	307,363		$	61,966	$	369,329

As a result of the adoption of ASU No. 2016-18, we adjusted the previously reported consolidated statements of cash flows for the years ended January 31, 2018 and 2017 as follows:



	Year Ended January 31, 2018
	As Previously Reported			Adjustments			As Adjusted
Net cash provided by operating activities	$	176,327		$	—		$	176,327
Net cash used in investing activities	(144,481		)	(1,713		)	(146,194		)
Net cash used in financing activities	(5,503		)	—			(5,503		)
Foreign currency effect on cash, cash equivalents, restricted cash, and restricted cash equivalents	4,236			15			4,251
Net increase (decrease) in cash, cash equivalents, restricted cash, and restricted cash equivalents	30,579			(1,698		)	28,881
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of period	307,363			61,966			369,329
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of period	$	337,942		$	60,268		$	398,210



	Year Ended January 31, 2017
	As Previously Reported			Adjustments		As Adjusted
Net cash provided by operating activities	$	172,415		$	—	$	172,415
Net cash used in investing activities	(156,028		)	39,586		(116,442		)
Net cash used in financing activities	(56,919		)	—		(56,919		)
Foreign currency effect on cash, cash equivalents, restricted cash, and restricted cash equivalents	(4,210		)	43		(4,167		)
Net (decrease) increase in cash, cash equivalents, restricted cash, and restricted cash equivalents	(44,742		)	39,629		(5,113		)
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of period	352,105			22,337		374,442
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of period	$	307,363		$	61,966	$	369,329

Impact of ASU No. 2014-09 on Financial Statement Line Items

The impact of adoption of ASU No. 2014-09 on our consolidated balance sheet as of January 31, 2019 and on our consolidated statement of operations for the year ended January 31, 2019 was as follows:



	January 31, 2019
(in thousands)	As Reported		Balances without Adoption of ASU No. 2014-09		Effect of Change Higher (Lower)
Consolidated Balance Sheet
Assets:
Accounts receivable, net	$	375,663	$	260,630	$	115,033
Contract assets	63,389		—		63,389
Deferred cost of revenue	10,302		11,574		(1,272		)
Prepaid expenses and other current assets	87,474		93,470		(5,996		)
Long-term deferred cost of revenue	4,630		1,196		3,434
Deferred income taxes	21,040		23,222		(2,182		)
Other assets	78,871		48,499		30,372

Liabilities:
Accrued expenses and other current liabilities	208,481		248,120		(39,639		)
Contract liabilities	377,376		226,423		150,953
Long-term contract liabilities	30,094		29,160		934
Deferred income taxes	43,171		42,241		930

Stockholders' Equity:
Total stockholders' equity	1,260,804		1,171,204		89,600



	Year Ended January 31, 2019
(in thousands)	As Reported		Balances without Adoption of ASU No. 2014-09		Effect of Change Higher (Lower)
Consolidated Statement of Operations
Revenue:
Product	$	454,650	$	418,531	$	36,119
Service and support	775,097		763,444		11,653

Cost of revenue:
Product	129,922		124,705		5,217
Service and support	293,888		294,580		(692		)

Expenses and Other:
Selling, general and administrative	426,183		440,124		(13,941		)
Provision for income taxes	7,542		1,842		5,700
Net income	70,220		18,732		51,488

REVENUE RECOGNITION REVENUE RECOGNITION (Tables)

12 Months Ended

Jan. 31, 2019

New Accounting Pronouncements or Change in Accounting Principle [Line Items]

Disaggregation of Revenue



	Year Ended January 31, 2019
(in thousands)	Customer Engagement		Cyber Intelligence		Total
Revenue:
Product	$	221,721	$	232,929	$	454,650
Service and support	574,566		200,531		775,097
Total revenue	$	796,287	$	433,460	$	1,229,747

Revenue by recurrence:
Recurring revenue	$	465,671	$	165,265	$	630,936
Nonrecurring revenue	330,616		268,195		598,811
Total revenue	$	796,287	$	433,460	$	1,229,747



(in thousands)	Year Ended January 31, 2019
Customer Engagement revenue:
Cloud	$	150,743
Other	645,544
Total Customer Engagement revenue	$	796,287

Contract with Customers - Assets and Liabilities

The following table provides information about accounts receivable, contract assets, and contract liabilities from contracts with customers:



(in thousands)	January 31, 2019
Accounts receivable, net	$	375,663
Contract assets	63,389
Long-term contract assets (included in other assets)	1,375
Contract liabilities	377,376
Long-term contract liabilities	30,094

Schedule of Impact of ASU No. 2014-09 on Current Period Balance Sheet and Operating Results

As a result of the adoption of ASU No. 2016-18, we adjusted the previously reported consolidated statements of cash flows for the years ended January 31, 2018 and 2017 as follows:



	Year Ended January 31, 2018
	As Previously Reported			Adjustments			As Adjusted
Net cash provided by operating activities	$	176,327		$	—		$	176,327
Net cash used in investing activities	(144,481		)	(1,713		)	(146,194		)
Net cash used in financing activities	(5,503		)	—			(5,503		)
Foreign currency effect on cash, cash equivalents, restricted cash, and restricted cash equivalents	4,236			15			4,251
Net increase (decrease) in cash, cash equivalents, restricted cash, and restricted cash equivalents	30,579			(1,698		)	28,881
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of period	307,363			61,966			369,329
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of period	$	337,942		$	60,268		$	398,210



	Year Ended January 31, 2017
	As Previously Reported			Adjustments		As Adjusted
Net cash provided by operating activities	$	172,415		$	—	$	172,415
Net cash used in investing activities	(156,028		)	39,586		(116,442		)
Net cash used in financing activities	(56,919		)	—		(56,919		)
Foreign currency effect on cash, cash equivalents, restricted cash, and restricted cash equivalents	(4,210		)	43		(4,167		)
Net (decrease) increase in cash, cash equivalents, restricted cash, and restricted cash equivalents	(44,742		)	39,629		(5,113		)
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of period	352,105			22,337		374,442
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of period	$	307,363		$	61,966	$	369,329

As a result of the adoption of ASU No. 2016-18, we adjusted the previously reported consolidated statements of cash flows for the years ended January 31, 2018 and 2017 as follows:



	Year Ended January 31, 2018
	As Previously Reported			Adjustments			As Adjusted
Net cash provided by operating activities	$	176,327		$	—		$	176,327
Net cash used in investing activities	(144,481		)	(1,713		)	(146,194		)
Net cash used in financing activities	(5,503		)	—			(5,503		)
Foreign currency effect on cash, cash equivalents, restricted cash, and restricted cash equivalents	4,236			15			4,251
Net increase (decrease) in cash, cash equivalents, restricted cash, and restricted cash equivalents	30,579			(1,698		)	28,881
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of period	307,363			61,966			369,329
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of period	$	337,942		$	60,268		$	398,210



	Year Ended January 31, 2017
	As Previously Reported			Adjustments		As Adjusted
Net cash provided by operating activities	$	172,415		$	—	$	172,415
Net cash used in investing activities	(156,028		)	39,586		(116,442		)
Net cash used in financing activities	(56,919		)	—		(56,919		)
Foreign currency effect on cash, cash equivalents, restricted cash, and restricted cash equivalents	(4,210		)	43		(4,167		)
Net (decrease) increase in cash, cash equivalents, restricted cash, and restricted cash equivalents	(44,742		)	39,629		(5,113		)
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of period	352,105			22,337		374,442
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of period	$	307,363		$	61,966	$	369,329

Impact of ASU No. 2014-09 on Financial Statement Line Items

The impact of adoption of ASU No. 2014-09 on our consolidated balance sheet as of January 31, 2019 and on our consolidated statement of operations for the year ended January 31, 2019 was as follows:



	January 31, 2019
(in thousands)	As Reported		Balances without Adoption of ASU No. 2014-09		Effect of Change Higher (Lower)
Consolidated Balance Sheet
Assets:
Accounts receivable, net	$	375,663	$	260,630	$	115,033
Contract assets	63,389		—		63,389
Deferred cost of revenue	10,302		11,574		(1,272		)
Prepaid expenses and other current assets	87,474		93,470		(5,996		)
Long-term deferred cost of revenue	4,630		1,196		3,434
Deferred income taxes	21,040		23,222		(2,182		)
Other assets	78,871		48,499		30,372

Liabilities:
Accrued expenses and other current liabilities	208,481		248,120		(39,639		)
Contract liabilities	377,376		226,423		150,953
Long-term contract liabilities	30,094		29,160		934
Deferred income taxes	43,171		42,241		930

Stockholders' Equity:
Total stockholders' equity	1,260,804		1,171,204		89,600



	Year Ended January 31, 2019
(in thousands)	As Reported		Balances without Adoption of ASU No. 2014-09		Effect of Change Higher (Lower)
Consolidated Statement of Operations
Revenue:
Product	$	454,650	$	418,531	$	36,119
Service and support	775,097		763,444		11,653

Cost of revenue:
Product	129,922		124,705		5,217
Service and support	293,888		294,580		(692		)

Expenses and Other:
Selling, general and administrative	426,183		440,124		(13,941		)
Provision for income taxes	7,542		1,842		5,700
Net income	70,220		18,732		51,488

Accounting Standards Update 2014-09

New Accounting Pronouncements or Change in Accounting Principle [Line Items]

Schedule of Impact of ASU No. 2014-09 on Current Period Balance Sheet and Operating Results

As a result of applying the modified retrospective method to adopt the new standard, the following adjustments were made to accounts on the consolidated balance sheet as of February 1, 2018:



(in thousands)	Balance at January 31, 2018		Adjustments from Adopting ASU No. 2014-09			Balance at February 1, 2018
Assets:
Accounts receivable, net	$	296,324	$	53,682		$	350,006
Contract assets	—		69,217			69,217
Deferred cost of revenue	6,096		2,056			8,152
Prepaid expenses and other current assets	82,090		(829		)	81,261
Long-term deferred cost of revenue	2,804		2,193			4,997
Deferred income taxes	30,878		(2,248		)	28,630
Other assets	52,037		14,912			66,949

Liabilities:
Accrued expenses and other current liabilities	220,265		(46,062		)	174,203
Contract liabilities	196,107		139,517			335,624
Long-term contract liabilities	24,519		6,518			31,037
Deferred income taxes	35,305		963			36,268

Stockholders' Equity:
Total stockholders' equity	1,132,336		38,047			1,170,383

NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. (Tables)

12 Months Ended

Jan. 31, 2019

Earnings Per Share [Abstract]

Schedule of calculation of basic and diluted net income (loss) per common share attributable to Verint Systems Inc.

he following table summarizes the calculation of basic and diluted net income (loss) per common share attributable to Verint Systems Inc. for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands, except per share amounts)	2019		2018			2017
Net income (loss)	$	70,220	$	(3,454	)	$	(26,246	)
Net income attributable to noncontrolling interests	4,229		3,173			3,134
Net income (loss) attributable to Verint Systems Inc.	$	65,991	$	(6,627	)	$	(29,380	)
Weighted-average shares outstanding:
Basic	64,913		63,312			62,593
Dilutive effect of employee equity award plans	1,332		—			—
Dilutive effect of 1.50% convertible senior notes	—		—			—
Dilutive effect of warrants	—		—			—
Diluted	66,245		63,312			62,593
Net income (loss) per common share attributable to Verint Systems Inc.:
Basic	$	1.02	$	(0.10	)	$	(0.47	)
Diluted	$	1.00	$	(0.10	)	$	(0.47	)

Schedule of anti-dilutive securities

e excluded the following weighted-average potential common shares from the calculations of diluted net income (loss) per common share during the applicable periods because their inclusion would have been anti-dilutive:



	Year Ended January 31,
(in thousands)	2019	2018	2017
Stock options and restricted stock-based awards	276	1,187	1,097
1.50% convertible senior notes	6,205	6,205	6,205
Warrants	6,205	6,205	6,205

CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS (Tables)

12 Months Ended

Jan. 31, 2019

Cash, Cash Equivalents, and Short-term Investments [Abstract]

Schedule of Cash, Cash Equivalents and Short-term Investments [Table Text Block]

The following tables summarize our cash, cash equivalents, and short-term investments as of January 31, 2019 and 2018:



	January 31, 2019
(in thousands)	Cost Basis		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Cash and cash equivalents:
Cash and bank time deposits	$	359,266	$	—	$	—	$	359,266
Money market funds	10,709		—		—		10,709
Total cash and cash equivalents	$	369,975	$	—	$	—	$	369,975

Short-term investments:
Bank time deposits	$	32,329	$	—	$	—	$	32,329
Total short-term investments	$	32,329	$	—	$	—	$	32,329



	January 31, 2018
(in thousands)	Cost Basis		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Cash and cash equivalents:
Cash and bank time deposits	$	337,756	$	—	$	—	$	337,756
Money market funds	186		—		—		186
Total cash and cash equivalents	$	337,942	$	—	$	—	$	337,942

Short-term investments:
Corporate debt securities (available-for-sale)	$	2,002	$	—	$	—	$	2,002
Bank time deposits	4,564		—		—		4,564
Total short-term investments	$	6,566	$	—	$	—	$	6,566

BUSINESS COMBINATIONS (Tables)

12 Months Ended

Jan. 31, 2019

Business Acquisition

Schedule of Purchase Price Allocations for the Year Ended January 31, 2018



(in thousands)	Amount
Components of Purchase Prices:
Cash	$	106,049
Fair value of contingent consideration	25,874
Other purchase price adjustments	2,897
Total purchase prices	$	134,820

Allocation of Purchase Prices:
Net tangible assets (liabilities):
Accounts receivable	$	4,184
Other current assets, including cash acquired	15,108
Other assets	2,765
Current and other liabilities	(12,512		)
Contract liabilities - current and long-term	(4,424		)
Deferred income taxes	(7,381		)
Net tangible liabilities	(2,260		)
Identifiable intangible assets:
Customer relationships	24,812
Developed technology	29,614
Trademarks and trade names	2,456
Total identifiable intangible assets	56,882
Goodwill	80,198
Total purchase price allocations	$	134,820

Schedule of Purchase Price Allocations for the Year Ended January 31, 2017

The following table sets forth the components and the allocation of the purchase price for our acquisitions of Contact Solutions and OpinionLab.



(in thousands)	Contact Solutions			OpinionLab
Components of Purchase Price:
Cash paid at closing	$	66,915		$	56,355
Fair value of contingent consideration	—			15,000
Other purchase price adjustments	2,518			—
Total purchase price	$	69,433		$	71,355

Allocation of Purchase Price:
Net tangible assets (liabilities):
Accounts receivable	$	8,102		$	748
Other current assets, including cash acquired	2,392			10,625
Property and equipment, net	7,007			298
Other assets	1,904			2,036
Current and other liabilities	(4,943		)	(1,600		)
Contract liabilities - current and long-term	(642		)	(3,082		)
Deferred income taxes	—			(9,877		)
Net tangible assets (liabilities)	13,820			(852		)
Identifiable intangible assets:
Customer relationships	18,000			19,100
Developed technology	13,100			10,400
Trademarks and trade names	2,400			1,800
Total identifiable intangible assets	33,500			31,300
Goodwill	22,113			40,907
Total purchase price allocation	$	69,433		$	71,355

ForeSee Results, Inc.

Business Acquisition

Schedule of Purchase Price Allocations for the Year Ended January 31, 2019

The following table sets forth the components and the allocation of the purchase price for our acquisition of ForeSee:



(in thousands)	Amount
Components of Purchase Price:
Cash	$	58,901
Deferred purchase price consideration	6,000
Total purchase price	$	64,901

Allocation of Purchase Price:
Net tangible assets (liabilities):
Accounts receivable	$	7,245
Other current assets, including cash acquired	8,145
Other assets	6,586
Current and other liabilities	(12,993		)
Contract liabilities - current and long-term	(10,037		)
Deferred income taxes	(11,343		)
Net tangible liabilities	(12,397		)
Identifiable intangible assets:
Customer relationships	19,500
Developed technology	20,700
Trademarks and trade names	3,400
Total identifiable intangible assets	43,600
Goodwill	33,698
Total purchase price allocation	$	64,901

Individually Insignificant Business Combinations - Year Ended January 31, 2019

Business Acquisition

Schedule of Purchase Price Allocations for the Year Ended January 31, 2019

The following table sets forth the components and the allocations of the combined purchase prices for the business combinations, other than ForeSee, completed during the year ended January 31, 2019:



(in thousands)	Amount
Components of Purchase Prices:
Cash	$	33,138
Fair value of contingent consideration	15,875
Fair value of previously held equity interest	2,239
Total purchase prices	$	51,252

Allocation of Purchase Prices:
Net tangible assets (liabilities):
Accounts receivable	$	1,897
Other current assets, including cash acquired	6,901
Other assets	9,432
Current and other liabilities	(2,151		)
Contract liabilities - current and long-term	(771		)
Deferred income taxes	(7,914		)
Net tangible assets	7,394
Identifiable intangible assets:
Customer relationships	7,521
Developed technology	10,692
Trademarks and trade names	500
Total identifiable intangible assets	18,713
Goodwill	25,145
Total purchase price allocations	$	51,252

INTANGIBLE ASSETS AND GOODWILL (Tables)

12 Months Ended

Jan. 31, 2019

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of acquisition-related intangible assets

Acquisition-related intangible assets consisted of the following as of January 31, 2019 and 2018:



	January 31, 2019
(in thousands)	Cost		Accumulated Amortization			Net
Intangible assets with finite lives:
Customer relationships	$	452,918	$	(299,549	)	$	153,369
Acquired technology	285,230		(221,145		)	64,085
Trade names	12,859		(5,130		)	7,729
Distribution network	4,440		(4,440		)	—
Total intangible assets	$	755,447	$	(530,264	)	$	225,183



	January 31, 2018
(in thousands)	Cost		Accumulated Amortization			Net
Intangible assets, all with finite lives:
Customer relationships	$	438,664	$	(281,592	)	$	157,072
Acquired technology	273,156		(212,571		)	60,585
Trade names	26,820		(18,570		)	8,250
Non-competition agreements	3,047		(2,861		)	186
Distribution network	4,440		(4,440		)	—
Total intangible assets	$	746,127	$	(520,034	)	$	226,093

Schedule of net acquisition-related intangible assets by reportable segment

The following table presents net acquisition-related intangible assets by reportable segment as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019		2018
Customer Engagement	$	218,738	$	213,963
Cyber Intelligence	6,445		12,130
Total	$	225,183	$	226,093

Schedule of estimated future amortization expense on finite-lived acquisition-related intangible assets

Estimated future amortization expense on finite-lived acquisition-related intangible assets is as follows:



(in thousands)
Years Ending January 31,	Amount
2020	$	53,883
2021	45,664
2022	41,924
2023	33,461
2024	23,340
Thereafter	26,911
Total	$	225,183

Schedule of goodwill activity

Goodwill activity for the years ended January 31, 2019, and 2018, in total and by reportable segment, was as follows:



				Reportable Segment
(in thousands)	Total			Customer Engagement			Cyber Intelligence
Year Ended January 31, 2018:
Goodwill, gross, at January 31, 2017	$	1,331,683		$	1,188,022		$	143,661
Accumulated impairment losses through January 31, 2017	(66,865		)	(56,043		)	(10,822		)
Goodwill, net, at January 31, 2017	1,264,818			1,131,979			132,839
Business combinations, including adjustments to prior period acquisitions	81,180			77,345			3,835
Foreign currency translation and other	42,301			41,769			532
Goodwill, net, at January 31, 2018	$	1,388,299		$	1,251,093		$	137,206

Year Ended January 31, 2019:
Goodwill, gross, at January 31, 2018	$	1,455,164		$	1,307,136		$	148,028
Accumulated impairment losses through January 31, 2018	(66,865		)	(56,043		)	(10,822		)
Goodwill, net, at January 31, 2018	1,388,299			1,251,093			137,206
Business combinations, including adjustments to prior period acquisitions	59,035			48,225			10,810
Foreign currency translation and other	(29,853		)	(28,991		)	(862		)
Goodwill, net, at January 31, 2019	$	1,417,481		$	1,270,327		$	147,154

Balance at January 31, 2019:
Goodwill, gross, at January 31, 2019	$	1,484,346		$	1,326,370		$	157,976
Accumulated impairment losses through January 31, 2019	(66,865		)	(56,043		)	(10,822		)
Goodwill, net, at January 31, 2019	$	1,417,481		$	1,270,327		$	147,154

LONG-TERM DEBT (Tables)

12 Months Ended

Jan. 31, 2019

Long-term Debt, Unclassified [Abstract]

Summary of long-term debt

The following table summarizes our long-term debt at January 31, 2019 and 2018:



	January 31,
(in thousands)	2019			2018

1.50% Convertible Senior Notes	$	400,000		$	400,000
June 2017 Term Loan	418,625			422,875
Other debt	92			250
Less: Unamortized debt discounts and issuance costs	(36,589		)	(50,141		)
Total debt	782,128			772,984
Less: current maturities	4,343			4,500
Long-term debt	$	777,785		$	768,484

Summary of future scheduled principal payments on term loans

As of January 31, 2019, future scheduled principal payments on the 2017 Term Loan were as follows:



(in thousands)
Years Ending January 31,	Amount
2020	$	4,250
2021	4,250
2022	4,250
2023	4,250
2024	4,250
2025 and thereafter	397,375
Total	$	418,625

Schedule of components of interest expense

The following table presents the components of interest expense incurred on the Notes and on borrowings under our credit agreements for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019		2018		2017
1.50% Convertible Senior Notes:
Interest expense at 1.50% coupon rate	$	6,000	$	6,000	$	6,000
Amortization of debt discount	11,850		11,244		10,669
Amortization of deferred debt issuance costs	1,118		1,060		1,007
Total Interest Expense - 1.50% Convertible Senior Notes	$	18,968	$	18,304	$	17,676

Borrowings under Credit Agreements:
Interest expense at contractual rates	$	17,741	$	15,412	$	14,682
Impact of interest rate swap agreement	—		254		259
Amortization of debt discounts	67		65		58
Amortization of deferred debt issuance costs	1,554		1,839		2,211
Total Interest Expense - Borrowings under Credit Agreements	$	19,362	$	17,570	$	17,210

- Definition

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 210
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02.22)
-URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=84159872&loc=d3e21475-112644

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 942
-SubTopic 470
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=75038535&loc=d3e64711-112823

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 235
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-Section S99
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-Name Accounting Standards Codification
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-Name Accounting Standards Codification
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Reference 8: http://www.xbrl.org/2003/role/presentationRef
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-Name Accounting Standards Codification
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Reference 9: http://www.xbrl.org/2003/role/presentationRef
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Reference 10: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
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-URI http://asc.fasb.org/extlink&oid=84159872&loc=d3e21521-112644

+ Details

SUPPLEMENTAL CONSOLIDATED FINANCIAL STATEMENT INFORMATION (Tables)

12 Months Ended

Jan. 31, 2019

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of Inventories

Inventories consisted of the following as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019		2018
Raw materials	$	10,875	$	9,870
Work-in-process	5,567		6,269
Finished goods	8,510		3,732
Total inventories	$	24,952	$	19,871

Schedule of Property and Equipment, net

Property and equipment, net consisted of the following as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019			2018
Land and buildings	$	10,632		$	10,276
Leasehold improvements	31,694			29,793
Software	51,950			54,032
Equipment, furniture, and other	164,351			135,548
Total cost	258,627			229,649
Less: accumulated depreciation and amortization	(158,493		)	(140,560		)
Total property and equipment, net	$	100,134		$	89,089

Schedule of Other Assets

Other assets consisted of the following as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019		2018
Long-term restricted cash and time deposits	$	23,193	$	28,402
Deferred commissions	29,815		—
Deferred debt issuance costs, net	2,836		3,668
Long-term security deposits	3,760		4,139
Other	19,267		15,828
Total other assets	$	78,871	$	52,037

Schedule of Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consisted of the following as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019		2018
Compensation and benefits	$	96,703	$	83,216
Billings in excess of costs and estimated earnings on uncompleted contracts	—		46,062
Income taxes	7,497		14,464
Contingent consideration - current portion	28,415		13,187
Distributor and agent commissions	11,446		12,255
Taxes other than income taxes	20,428		11,424
Professional and consulting fees	3,929		8,752
Other	40,063		30,905
Total accrued expenses and other current liabilities	$	208,481	$	220,265

Schedule of Other Liabilities

Other liabilities consisted of the following as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019		2018
Unrecognized tax benefits, including interest and penalties	$	33,063	$	41,014
Contingent consideration - long-term portion	32,925		49,149
Deferred rent expense	12,254		12,168
Obligations for severance compensation	2,601		3,028
Capital lease obligations - long-term portion	3,067		3,315
Other	9,442		5,791
Total other liabilities	$	93,352	$	114,465

Schedule of Other (Expense) Income, Net

Other (expense) income, net consisted of the following for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Foreign currency (losses) gains, net	$	(5,519	)	$	6,760		$	(2,743	)
Gains (losses) on derivative financial instruments, net	2,511			(17		)	(322		)
Other, net	(898		)	(841		)	(3,861		)
Total other (expense) income, net	$	(3,906	)	$	5,902		$	(6,926	)

Schedule of Supplemental Information Regarding Consolidated Cash Flows

The following table provides supplemental information regarding our consolidated cash flows for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019		2018		2017
Cash paid for interest	$	22,258	$	24,402	$	21,892
Cash payments of income taxes, net	$	26,887	$	23,450	$	29,582
Non-cash investing and financing transactions:
Liabilities for contingent consideration in business combinations	$	15,944	$	27,605	$	26,400
Capital leases of property and equipment	$	1,137	$	4,350	$	151
Accrued but unpaid purchases of property and equipment	$	3,376	$	2,367	$	2,868
Inventory transfers to property and equipment	$	1,699	$	437	$	552
Leasehold improvements funded by lease incentives	$	1,397	$	—	$	82

STOCKHOLDERS' EQUITY (Tables)

12 Months Ended

Jan. 31, 2019

Stockholders' Equity Note [Abstract]

Summary of components of accumulated other comprehensive (income) loss

The following table summarizes changes in the components of our accumulated other comprehensive income (loss) for the years ended January 31, 2019 and 2018:



(in thousands)	Unrealized Gains (Losses) on Derivative Financial Instruments Designated as Hedges			Unrealized Gain on Interest Rate Swap Designated as Hedge			Unrealized Gains (Losses) on Available-for-Sale Investments		Foreign Currency Translation Adjustments			Total
Accumulated other comprehensive income (loss) at January 31, 2017	$	575		$	632		$	—	$	(156,063	)	$	(154,856	)
Other comprehensive income (loss) before reclassifications	8,867			(341		)	—		49,291			57,817
Amounts reclassified out of accumulated other comprehensive income	6,130			291			—		—			6,421
Net other comprehensive income (loss)	2,737			(632		)	—		49,291			51,396
Accumulated other comprehensive income (loss) at January 31, 2018	3,312			—			—		(106,772		)	(103,460		)
Other comprehensive loss before reclassifications	(8,083		)	(3,043		)	—		(34,429		)	(45,555		)
Amounts reclassified out of accumulated other comprehensive income (loss)	(3,790		)	—			—		—			(3,790		)
Net other comprehensive loss	(4,293		)	(3,043		)	—		(34,429		)	(41,765		)
Accumulated other comprehensive loss at January 31, 2019	$	(981	)	$	(3,043	)	$	—	$	(141,201	)	$	(145,225	)

Schedule of amounts reclassified out of AOCI into the statement of operations by presentation location



	Year Ended January 31,									Financial Statement Location
(in thousands)	2019			2018			2017			Financial Statement Location
Unrealized gains (losses) on derivative financial instruments:
Foreign currency forward contracts	$	(350	)	$	621		$	108		Cost of product revenue
	(388		)	599			115			Cost of service and support revenue
	(2,138		)	3,577			651			Research and development, net
	(1,343		)	2,016			383			Selling, general and administrative
	(4,219		)	6,813			1,257			Total, before income taxes
	429			(683		)	(118		)	Benefit (provision) for income taxes
	$	(3,790	)	$	6,130		$	1,139		Total, net of income taxes

Interest rate swap agreement	$	—		$	(254	)	$	—		Interest expense
	—			934			—			Other income (expense), net
	—			680			—			Total, before income taxes
	—			(389		)	—			Provision for income taxes
	$	—		$	291		$	—		Total, net of income taxes

RESEARCH AND DEVELOPMENT, NET RESEARCH AND DEVELOPMENT, NET (Tables)

12 Months Ended

Jan. 31, 2019

Research and Development [Abstract]

Activity of capitalized software development costs

Activity for our capitalized software development costs for the years ended January 31, 2019, 2018, and 2017 was as follows:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Capitalized software development costs, net, beginning of year	$	9,228		$	9,509		$	11,992
Software development costs capitalized during the year	7,320			3,126			2,338
Amortization of capitalized software development costs	(3,101		)	(3,338		)	(3,341		)
Impairments, foreign currency translation, and other	(105		)	(69		)	(1,480		)
Capitalized software development costs, net, end of year	$	13,342		$	9,228		$	9,509

INCOME TAXES INCOME TAXES (Tables)

12 Months Ended

Jan. 31, 2019

Income Tax Disclosure [Abstract]

Schedule of components of income (loss) before provision for income taxes

The components of income (loss) before provision for income taxes for the years ended January 31, 2019, 2018, and 2017 were as follows:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Domestic	$	(12,927	)	$	(44,502	)	$	(60,722	)
Foreign	90,689			63,402			37,248
Total income (loss) before provision for income taxes	$	77,762		$	18,900		$	(23,474	)

Schedule of provision for income taxes

The provision for income taxes for the years ended January 31, 2019, 2018, and 2017 consisted of the following:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Current provision (benefit) for income taxes:
Federal	$	(1,582	)	$	4,364		$	604
State	2,299			1,215			989
Foreign	9,842			24,308			18,120
Total current provision for income taxes	10,559			29,887			19,713
Deferred provision (benefit) for income taxes:
Federal	(4,099		)	4,734			(8,179		)
State	(2,687		)	(58		)	(842		)
Foreign	3,769			(12,209		)	(7,920		)
Total deferred benefit for income taxes	(3,017		)	(7,533		)	(16,941		)
Total provision for income taxes	$	7,542		$	22,354		$	2,772

Reconciliation of the U.S. federal statutory rate to the entity's effective tax rate on income (loss) before income taxes

The reconciliation of the U.S. federal statutory rate to our effective tax rate on income (loss) before provision for income taxes for the years ended January 31, 2019, 2018, and 2017 was as follows:



	Year Ended January 31,
(in thousands)	2019			2018			2017
U.S. federal statutory income tax rate	21.0		%	33.8		%	35.0		%

Income tax provision (benefit) at the U.S. federal statutory rate	$	16,330		$	6,394		$	(8,215	)
State income tax provision (benefit)	3,968			1,792			(312		)
Foreign tax rate differential	9,516			(9,434		)	(5,794		)
Tax incentives	(7,377		)	(3,891		)	(3,507		)
Valuation allowances	(24,099		)	14,539			(3,640		)
Stock-based and other compensation	678			(8,656		)	2,522
Non-deductible expenses	(412		)	(2,091		)	5,315
Tax contingencies	(3,035		)	5,017			5,566
Tax effects of reorganizations and liquidations	—			—			975
U.S. tax effects of foreign operations	11,559			8,591			9,542
Impact of the 2017 Tax Act	—			9,641			—
Other, net	414			452			320
Total provision for income taxes	$	7,542		$	22,354		$	2,772
Effective income tax rate	9.7		%	118.3		%	(11.8		)%

Schedule of deferred tax assets and liabilities

Deferred tax assets and liabilities consisted of the following at January 31, 2019 and 2018:



	January 31,
(in thousands)	2019			2018
Deferred tax assets:
Accrued expenses	$	9,510		$	7,637
Contract liabilities	—			2,421
Loss carryforwards	25,451			47,009
Tax credits	9,239			11,935
Stock-based and other compensation	14,646			17,568
Capitalized research and development expenses	8,178			10,316
Other, net	—			3,749
Total deferred tax assets	67,024			100,635
Deferred tax liabilities:
Deferred cost of revenue	(8,173		)	—
Goodwill and other intangible assets	(41,781		)	(36,977		)
Unremitted earnings of foreign subsidiaries	(12,257		)	(12,257		)
Other, net	(2,418		)	(712		)
Total deferred tax liabilities	(64,629		)	(49,946		)
Valuation allowance	(24,526		)	(55,116		)
Net deferred tax liabilities	$	(22,131	)	$	(4,427	)

Recorded as:
Deferred tax assets	$	21,040		$	30,878
Deferred tax liabilities	(43,171		)	(35,305		)
Net deferred tax liabilities	$	(22,131	)	$	(4,427	)

Schedule of valuation allowance

Activity in the recorded valuation allowance consisted of the following for the years ended January 31, 2019 and 2018:



	Year Ended January 31,
(in thousands)	2019			2018
Valuation allowance, beginning of year	$	(55,116	)	$	(108,609	)
Income tax benefit	24,099			2,868
Adoption of ASU No. 2014-09	5,763			—
Adoption of ASU No. 2016-09	—			(17,407		)
Impact of 2017 Tax Act	—			70,832
Business combinations	124			(2,061		)
Currency translation adjustment	604			(739		)
Valuation allowance, end of year	$	(24,526	)	$	(55,116	)

Schedule of aggregate changes in the balance of gross unrecognized tax benefits

For the years ended January 31, 2019, 2018, and 2017, the aggregate changes in the balance of gross unrecognized tax benefits were as follows:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Gross unrecognized tax benefits, beginning of year	$	115,709		$	148,639		$	142,271
Increases related to tax positions taken during the current year	8,843			12,260			11,034
Increases as a result of business combinations	1,032			43			—
Increases related to tax positions taken during prior years	10,305			9,226			585
(Decreases) increases related to foreign currency exchange rates	(2,253		)	2,449			648
Reductions for tax positions of prior years	(23,415		)	(8,266		)	(5,094		)
Reductions for settlements with tax authorities	(1,054		)	(140		)	(145		)
Reduction for rate change due to the 2017 Tax Act	—			(48,004		)	—
Lapses of statutes of limitations	(101		)	(498		)	(660		)
Gross unrecognized tax benefits, end of year	$	109,066		$	115,709		$	148,639

Schedule of income tax returns under examination in major tax jurisdictions

As of January 31, 2019, income tax returns are under examination in the following significant tax jurisdictions:



Jurisdiction		Tax Years
United Kingdom		December 31, 2006, January 31, 2008
India		March 31, 2007, March 31, 2008, March 31, 2010 - March 31, 2013, March 31, 2017
Israel		January 31, 2015, January 31, 2016, January 31, 2017

FAIR VALUE MEASUREMENTS (Tables)

12 Months Ended

Jan. 31, 2019

Fair Value Disclosures [Abstract]

Schedule of assets and liabilities measured at fair value on recurring basis

Our assets and liabilities measured at fair value on a recurring basis consisted of the following as of January 31, 2019 and 2018:



	January 31, 2019
	Fair Value Hierarchy Category
(in thousands)	Level 1		Level 2		Level 3
Assets:
Money market funds	$	10,709	$	—	$	—
Foreign currency forward contracts	—		1,401		—
Interest rate swap agreements	—		2,072		—
Total assets	$	10,709	$	3,473	$	—
Liabilities:
Foreign currency forward contracts	—		$	2,086	$	—
Interest rate swap agreements	—		4,028		—
Contingent consideration - business combinations	—		—		61,340
Option to acquire noncontrolling interests of consolidated subsidiaries	—		—		3,000
Total liabilities	$	—	$	6,114	$	64,340



	January 31, 2018
	Fair Value Hierarchy Category
(in thousands)	Level 1		Level 2		Level 3
Assets:
Money market funds	$	186	$	—	$	—
Short-term investments, classified as available-for-sale	—		2,002		—
Foreign currency forward contracts	—		3,682		—
Interest rate swap agreement	—		2,580		—
Total assets	$	186	$	8,264	$	—
Liabilities:
Foreign currency forward contracts	$	—	$	1,308	$	—
Contingent consideration - business combinations	—		—		62,829
Option to acquire noncontrolling interests of consolidated subsidiaries	—		—		2,950
Total liabilities	$	—	$	1,308	$	65,779

Liability for contingent consideration

Assets and Liabilities Measured at Fair Value on Recurring Basis

Schedule of changes in the estimated fair value using significant unobservable inputs (Level 3)



	Year Ended January 31,
(in thousands)	2019			2018
Fair value measurement, beginning of year	$	62,829		$	52,733
Contingent consideration liabilities recorded for business combinations	15,944			27,604
Changes in fair values, recorded in operating expenses	(3,561		)	(8,324		)
Payments of contingent consideration	(13,600		)	(9,412		)
Foreign currency translation and other	(272		)	228
Fair value measurement, end of year	$	61,340		$	62,829

Option to acquire noncontrolling interests

Assets and Liabilities Measured at Fair Value on Recurring Basis

Schedule of changes in the estimated fair value using significant unobservable inputs (Level 3)



	Year Ended January 31,
(in thousands)	2019		2018
Fair value measurement, beginning of year	$	2,950	$	3,550
Change in fair value, recorded in operating expenses	50		(600		)
Fair value measurement, end of year	$	3,000	$	2,950

DERIVATIVE FINANCIAL INSTRUMENTS (Tables)

12 Months Ended

Jan. 31, 2019

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Schedule of fair values of derivative financial instruments

The fair values of our derivative financial instruments and their classifications in our consolidated balance sheets as of January 31, 2019 and 2018 were as follows:



		January 31,
(in thousands)	Balance Sheet Classification	2019		2018
Derivative assets:
Foreign currency forward contracts:
Designated as cash flow hedges	Prepaid expenses and other current assets	$	738	$	3,682
Not designated as hedging instruments	Prepaid expenses and other current assets	663		—
Interest rate swap agreements:
Not designated as a hedging instrument	Prepaid expenses and other current assets	2,072		1,330
	Other assets	—		1,250
Total derivative assets		$	3,473	$	6,262

Derivative liabilities:
Foreign currency forward contracts:
Designated as cash flow hedges	Accrued expenses and other current liabilities	$	1,830	$	—
Not designated as hedging instruments	Accrued expenses and other current liabilities	256		1,061
	Other liabilities	—		247
Interest rate swap agreements:
Designated as a cash flow hedge	Accrued expenses and other current liabilities	122		—
Designated as a cash flow hedge	Other liabilities	3,906		$	—
Total derivative liabilities		$	6,114	$	1,308

Schedule of the effects of derivative financial instruments designated as cash flow hedging instruments



	Year Ended January 31,
(in thousands)	2019			2018			2017
Net (losses) gains recognized in AOCL:
Foreign currency forward contracts	$	(981	)	$	3,312		$	575
Interest rate swap agreement	(3,043		)	(341		)	632
	$	(4,024	)	$	2,971		$	1,207
Net (losses) gains reclassified from AOCL to the consolidated statements of operations:
Foreign currency forward contracts	$	(4,219	)	$	6,813		$	1,257
Interest rate swap agreement	—			(254		)	—
	$	(4,219	)	$	6,559		$	1,257

Schedule of gains (losses) recognized on derivative financial instruments not designated as hedging instruments

ains (losses) recognized on derivative financial instruments not designated as hedging instruments in our consolidated statements of operations for the years ended January 31, 2019, 2018, and 2017 were as follows:



	Classification in Consolidated Statements of Operations	Year Ended January 31,
(in thousands)	Classification in Consolidated Statements of Operations	2019		2018			2017
Foreign currency forward contracts	Other income (expense), net	$	1,891	$	(2,546	)	$	(323	)
Interest rate swap agreements	Other income (expense), net	620		2,529			—
		$	2,511	$	(17	)	$	(323	)

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS (Tables)

12 Months Ended

Jan. 31, 2019

Disclosure of Compensation Related Costs, Share-based Payments [Abstract]

Schedule of recognized stock-based compensation expense on the consolidated statements of operations

We recognized stock-based compensation expense in the following line items on the consolidated statements of operations for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019		2018		2017
Component of income (loss) before (benefit) provision for income taxes:
Cost of revenue - product	$	1,309	$	1,561	$	1,290
Cost of revenue - service and support	4,426		6,904		7,297
Research and development, net	9,870		13,144		11,637
Selling, general and administrative	51,052		47,757		45,384
Total stock-based compensation expense	66,657		69,366		65,608
Income tax benefits related to stock-based compensation (before consideration of valuation allowances)	10,377		16,504		15,752
Total stock-based compensation, net of taxes	$	56,280	$	52,862	$	49,856

Summary of stock-based compensation expense by type of award

The following table summarizes stock-based compensation expense by type of award for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019		2018		2017
Restricted stock units and restricted stock awards	$	57,639	$	57,188	$	55,123
Stock bonus program and bonus share program	8,943		12,108		10,298
Total equity-settled awards	66,582		69,296		65,421
Phantom stock units (cash-settled awards)	75		70		187
Total stock-based compensation expense	$	66,657	$	69,366	$	65,608

Summary of RSU and RSA activity under the Plans



	Year Ended January 31,
	2019				2018				2017
(in thousands, except grant date fair values)	Shares or Units		Weighted-Average Grant-Date Fair Value		Shares or Units		Weighted-Average Grant-Date Fair Value		Shares or Units		Weighted-Average Grant-Date Fair Value
Beginning balance	2,808		$	41.18	2,742		$	45.20	2,649		$	54.57
Granted	1,708		$	43.03	1,804		$	40.19	1,870		$	35.33
Released	(1,481	)	$	43.67	(1,403	)	$	45.96	(1,433	)	$	47.98
Forfeited	(258	)	$	41.07	(335	)	$	48.92	(344	)	$	52.20
Ending balance	2,777		$	41.05	2,808		$	41.18	2,742		$	45.20

Summary of performance RSU activity under the Plans

The following table summarizes PSU activity in isolation under the Plans for the years ended January 31, 2019, 2018, and 2017 (these amounts are already included in the Award Activity Table above):



	Year Ended January 31,
(in thousands)	2019		2018		2017
Beginning balance	506		438		332
Granted	228		204		312
Released	(139	)	(50	)	(159	)
Forfeited	(83	)	(86	)	(47	)
Ending balance	512		506		438

Summary of Key Data for Stock Bonus Program



	Year Ended January 31,
(in thousands)	2019	2018	2017
Shares in lieu of cash bonus - granted and released (not included in the Award Activity Table above)	19	21	25
Shares in respect of discount (included in the Award Activity Table above):
Granted	—	—	—
Released	—	—	—

COMMITMENTS AND CONTINGENCIES COMMITMENTS AND CONTINGENCIES (Tables)

12 Months Ended

Jan. 31, 2019

Commitments and Contingencies Disclosure [Abstract]

Schedule of Future Minimum Rental Payments for Operating and Capital Leases

As of January 31, 2019, our minimum future rent obligations under non-cancelable operating and capital leases with initial or remaining terms in excess of one year were as follows:



(in thousands)	Operating		Capital
Years Ending January 31,	Leases		Leases
2020	$	22,769	$	1,343
2021	21,942		1,252
2022	19,157		1,130
2023	16,882		765
2024	15,152		107
Thereafter	33,477		—
Total	$	129,379	4,597
Less: amount representing interest and other charges			(315		)
Present value of minimum lease payments			$	4,282

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION (Tables)

12 Months Ended

Jan. 31, 2019

Segment Reporting [Abstract]

Operating Results by Segment

Operating results by segment for the years ended January 31, 2019, 2018, and 2017 were as follows:



	Year Ended January 31,
(in thousands)	2019			2018			2017
Revenue:
Customer Engagement:
Segment revenue	$	811,346		$	755,038		$	716,163
Revenue adjustments	(15,059		)	(14,971		)	(10,266		)
	796,287			740,067			705,897
Cyber Intelligence:
Segment revenue	433,753			395,420			356,533
Revenue adjustments	(293		)	(258		)	(324		)
	433,460			395,162			356,209
Total revenue	$	1,229,747		$	1,135,229		$	1,062,106

Segment contribution:
Customer Engagement	$	316,776		$	286,236		$	269,017
Cyber Intelligence	114,012			94,585			85,777
Total segment contribution	430,788			380,821			354,794

Reconciliation of segment contribution to operating income:
Revenue adjustments	15,352			15,229			10,590
Shared support expenses	163,893			154,673			150,170
Amortization of acquired intangible assets	56,413			72,425			81,461
Stock-based compensation	66,657			69,366			65,608
Acquisition, integration, restructuring, and other unallocated expenses	14,238			20,498			29,599
Total reconciling items, net	316,553			332,191			337,428
Operating income	$	114,235		$	48,630		$	17,366

Schedule of Revenue from External Customers and Long-Lived Assets, by Geographical Areas

The information below summarizes revenue from unaffiliated customers by geographic area for the years ended January 31, 2019, 2018, and 2017:



	Year Ended January 31,
(in thousands)	2019		2018		2017
Americas:
United States	$	555,365	$	445,406	$	438,034
Other	103,158		150,993		134,111
Total Americas	658,523		596,399		572,145
EMEA	321,723		354,495		322,130
APAC	249,501		184,335		167,831
Total revenue	$	1,229,747	$	1,135,229	$	1,062,106

Property and equipment, net by geographic area consisted of the following as of January 31, 2019 and 2018:



	January 31,
(in thousands)	2019		2018
United States	$	51,006	$	45,942
Israel	30,310		27,089
Other countries	18,818		16,058
Total property and equipment, net	$	100,134	$	89,089

SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED) SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED) (Tables)

12 Months Ended

Jan. 31, 2019

Selected Quarterly Financial Information [Abstract]

Quarterly Financial Information [Table Text Block]

Summarized condensed quarterly financial information for the years ended January 31, 2019 and 2018 appears in the following tables:



	Three Months Ended
	April 30,			July 31,		October 31,		January 31,
(in thousands, except per share data)	2018			2018		2018		2019
Revenue	$	289,207		$	306,327	$	303,983	$	330,230
Gross profit	$	175,115		$	193,020	$	192,744	$	219,655
(Loss) income before provision for income taxes	$	(951	)	$	19,202	$	25,814	$	33,697
Net (loss) income	$	(1,225	)	$	22,924	$	20,213	$	28,308
Net (loss) income attributable to Verint Systems Inc.	$	(2,215	)	$	21,980	$	18,920	$	27,306

Net (loss) income per common share attributable to Verint Systems Inc.
Basic	$	(0.03	)	$	0.34	$	0.29	$	0.42
Diluted	$	(0.03	)	$	0.33	$	0.29	$	0.41



	Three Months Ended
	April 30,			July 31,			October 31,		January 31,
(in thousands, except per share data)	2017			2017			2017		2018
Revenue	$	260,995		$	274,777		$	280,726	$	318,731
Gross profit	$	150,192		$	164,103		$	169,321	$	204,826
(Loss) income before (benefit) provision for income taxes	$	(19,932	)	$	(1,314	)	$	9,010	$	31,136
Net (loss) income	$	(19,040	)	$	(5,766	)	$	3,066	$	18,286
Net (loss) income attributable to Verint Systems Inc.	$	(19,786	)	$	(6,427	)	$	2,489	$	17,097

Net (loss) income per common share attributable to Verint Systems Inc.
Basic	$	(0.32	)	$	(0.10	)	$	0.04	$	0.27
Diluted	$	(0.32	)	$	(0.10	)	$	0.04	$	0.26

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - CONSOLIDATION (Details)	12 Months Ended
	Jan. 31, 2019
Less than
Basis of Presentation
Maximum ownership interest in cost method investments (as a percent)	20.00%
Joint venture, variable interest entity in which entity is primary beneficiary
Basis of Presentation
Equity interest in a joint venture (as a percent)	50.00%

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - INVESTMENTS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018
Investments [Abstract]
Minimum maturity period of short term investments in time deposits (in days)	90 days
Commercial paper and corporate debt securities (available-for-sale)
Schedule of Available-for-sale Securities [Line Items]
Marketable debt securities	$ 0	$ 2,002

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - CONCENTRATIONS OF CREDIT RISK (Details) - USD ($) $ in Millions	Jan. 31, 2019	Jan. 31, 2018
Credit Concentration Risk
Concentration Risk [Line Items]
Accounts Receivable, Net	$ 84.3	$ 99.7

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - ALLOWANCE FOR DOUBTFUL ACCOUNTS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Recorded valuation allowance
Balance at beginning of year	$ 2,217	$ 1,842	$ 1,170
Provisions charged to expense	2,746	559	1,791
Amounts written off	(1,172)	(482)	(1,484)
Other, including fluctuations in foreign exchange rates	(14)	298	365
Balance at end of year	$ 3,777	$ 2,217	$ 1,842

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - USEFUL LIVES; IMPAIRMENTS (Details)	12 Months Ended
	Jan. 31, 2019
Goodwill and Intangible Assets [Abstract]
Number of primary approaches to assess fair value	3
Estimated useful lives of finite-lived intangible assets (in years)	10 years
Equipment, Furniture and Other \| Minimum
Property, Plant and Equipment
Estimated useful lives, (in years)	3 years
Equipment, Furniture and Other \| Maximum
Property, Plant and Equipment
Estimated useful lives, (in years)	7 years
Software \| Minimum
Property, Plant and Equipment
Estimated useful lives, (in years)	3 years
Software \| Maximum
Property, Plant and Equipment
Estimated useful lives, (in years)	4 years
Buildings \| Minimum
Property, Plant and Equipment
Estimated useful lives, (in years)	10 years
Buildings \| Maximum
Property, Plant and Equipment
Estimated useful lives, (in years)	25 years

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - CAPITALIZED SOFTWARE DEVELOPMENT (Details)	12 Months Ended
	Jan. 31, 2019
Software Development Costs
Software Development Costs
Estimated useful lives, (in years)	4 years
Internal-Use Software
Software Development Costs
Estimated useful lives, (in years)	4 years

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - IMPACT OF ASU NO. 2016-18 (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017	Jan. 31, 2016
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Net Cash Provided by Operating Activities	$ 215,251	$ 176,327	$ 172,415
Net Cash Used in Investing Activities	(175,723)	(146,194)	(116,442)
Net Cash Used in Financing Activities	(21,881)	(5,503)	(56,919)
Effect of Exchange Rate on Cash and Cash Equivalents, Continuing Operations		4,251	(4,167)
Net increase (decrease) in cash, cash equivalents, restricted cash, and restricted cash equivalents	14,489	28,881	(5,113)
Cash, cash equivalents, restricted cash and restricted cash equivalents	$ 412,699	398,210	369,329	$ 374,442
As Previously Reported
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Net Cash Provided by Operating Activities		176,327	172,415
Net Cash Used in Investing Activities		(144,481)	(156,028)
Net Cash Used in Financing Activities		(5,503)	(56,919)
Effect of Exchange Rate on Cash and Cash Equivalents, Continuing Operations		4,236	(4,210)
Net increase (decrease) in cash, cash equivalents, restricted cash, and restricted cash equivalents		30,579	(44,742)
Cash, cash equivalents, restricted cash and restricted cash equivalents		337,942	307,363	352,105
Accounting Standards Update 2016-18
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Net Cash Provided by Operating Activities		0	0
Net Cash Used in Investing Activities		(1,713)	39,586
Net Cash Used in Financing Activities		0	0
Effect of Exchange Rate on Cash and Cash Equivalents, Continuing Operations		15	43
Net increase (decrease) in cash, cash equivalents, restricted cash, and restricted cash equivalents		(1,698)	39,629
Cash, cash equivalents, restricted cash and restricted cash equivalents		$ 60,268	$ 61,966	$ 22,337

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - IMPACT OF ASU NO. 2016-02 (Details) - Accounting Standards Update 2016-02 $ in Millions	Feb. 01, 2019 USD ($)
Minimum
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Operating Lease, Right-of-Use Asset	$ 90.0
Operating Lease, Liability	100.0
Maximum
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Operating Lease, Right-of-Use Asset	100.0
Operating Lease, Liability	$ 110.0

REVENUE RECOGNITION REVENUE RECOGNITION - WARRANTY PERIOD (Details)	12 Months Ended
	Jan. 31, 2019
Customer Engagement \| Hardware
Loss Contingencies [Line Items]
Warranty period (in days/years)	1 year
Customer Engagement \| Software
Loss Contingencies [Line Items]
Warranty period (in days/years)	90 days
Cyber Intelligence \| Minimum
Loss Contingencies [Line Items]
Warranty period (in days/years)	90 days
Cyber Intelligence \| Maximum
Loss Contingencies [Line Items]
Warranty period (in days/years)	3 years

REVENUE RECOGNITION REVENUE RECOGNITION - DISAGGREGATION OF REVENUE (Details) - USD ($) $ in Thousands	3 Months Ended								12 Months Ended
	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2018	Oct. 31, 2017	Jul. 31, 2017	Apr. 30, 2017	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Disaggregation of Revenue [Line Items]
Revenue	$ 330,230	$ 303,983	$ 306,327	$ 289,207	$ 318,731	$ 280,726	$ 274,777	$ 260,995	$ 1,229,747	$ 1,135,229	$ 1,062,106
Recurring revenue
Disaggregation of Revenue [Line Items]
Revenue									630,936
Nonrecurring revenue
Disaggregation of Revenue [Line Items]
Revenue									598,811
Product revenue
Disaggregation of Revenue [Line Items]
Revenue									454,650
Service and support revenue
Disaggregation of Revenue [Line Items]
Revenue									775,097
Customer Engagement
Disaggregation of Revenue [Line Items]
Revenue									796,287	740,067	705,897
Customer Engagement \| Recurring revenue
Disaggregation of Revenue [Line Items]
Revenue									465,671
Customer Engagement \| Nonrecurring revenue
Disaggregation of Revenue [Line Items]
Revenue									330,616
Customer Engagement \| Product revenue
Disaggregation of Revenue [Line Items]
Revenue									221,721
Customer Engagement \| Service and support revenue
Disaggregation of Revenue [Line Items]
Revenue									574,566
Customer Engagement \| Cloud revenue
Disaggregation of Revenue [Line Items]
Revenue									150,743
Customer Engagement \| Other revenue
Disaggregation of Revenue [Line Items]
Revenue									645,544
Cyber Intelligence
Disaggregation of Revenue [Line Items]
Revenue									433,460	$ 395,162	$ 356,209
Cyber Intelligence \| Recurring revenue
Disaggregation of Revenue [Line Items]
Revenue									165,265
Cyber Intelligence \| Nonrecurring revenue
Disaggregation of Revenue [Line Items]
Revenue									268,195
Cyber Intelligence \| Product revenue
Disaggregation of Revenue [Line Items]
Revenue									232,929
Cyber Intelligence \| Service and support revenue
Disaggregation of Revenue [Line Items]
Revenue									$ 200,531

REVENUE RECOGNITION REVENUE RECOGNITION - CONTRACT BALANCES (Details) - USD ($) $ in Thousands	Jan. 31, 2019	Feb. 01, 2018	Jan. 31, 2018
Revenue from Contract with Customer [Abstract]
Accounts receivable, net	$ 375,663	$ 350,006	$ 296,324
Contract assets	63,389	69,217	0
Long-term contract assets (included in Other Assets)	1,375
Contract liabilities	377,376	335,624	196,107
Long-term contract liabilities	$ 30,094	$ 31,037	$ 24,519

REVENUE RECOGNITION REVENUE RECOGNITION - CONCENTRATION OF CREDIT RISK (Details) - USD ($) $ in Millions	Jan. 31, 2019	Jan. 31, 2018
Cyber Intelligence \| Credit Concentration Risk
Concentration Risk [Line Items]
Contract asset	$ 34.9	$ 62.3

REVENUE RECOGNITION REVENUE RECOGNITION - CONTRACT ASSET AND LIABILITY ROLLFORWARD (Details) $ in Millions	12 Months Ended
	Jan. 31, 2019 USD ($)
Revenue from Contract with Customer [Abstract]
Current period revenue recognized from beginning balance of Contract Liabilities	$ 303.0
Amount reclassified to Accounts Receivable from beginning balance of Contract Asset	60.3
Contract Assets recognized in current period	$ 63.8

REVENUE RECOGNITION REVENUE RECOGNITION - REMAINING PERFORMANCE OBLIGATIONS (Details) $ in Billions	12 Months Ended
	Jan. 31, 2019 USD ($)
Revenue from Contract with Customer [Abstract]
Remaining Performance Obligation	$ 1.0
Percent of Remaining Performance Obligation to be Recognized	65.00%
Period of Expected Timing of Recognition of Performance Obligation	12 months

REVENUE RECOGNITION REVENUE RECOGNITION - COSTS TO OBTAIN AND FULFILL CONTRACTS (Details) $ in Millions	12 Months Ended
	Jan. 31, 2019 USD ($)
Sales Commission
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net	$ 36.3
Capitalized Contract Cost, Amortization	45.7
Costs to Fulfill
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net	14.9
Capitalized Contract Cost, Amortization	18.3
Prepaid Expenses and Other Current Assets \| Sales Commission
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net	6.5
Other Assets \| Sales Commission
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net	29.8
Deferred cost of revenue \| Costs to Fulfill
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net	10.3
Long-term deferred cost of revenue \| Costs to Fulfill
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net	$ 4.6

REVENUE RECOGNITION REVENUE RECOGNITION - ASU NO. 2014-09 ADOPTION BALANCE SHEET (Details) - USD ($) $ in Thousands	Jan. 31, 2019	Feb. 01, 2018	Jan. 31, 2018	Jan. 31, 2017	Jan. 31, 2016
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Accounts receivable, net	$ 375,663	$ 350,006	$ 296,324
Contract assets	63,389	69,217	0
Deferred cost of revenue	10,302	8,152	6,096
Prepaid expenses and other current assets	87,474	81,261	82,090
Long-term deferred cost of revenue	4,630	4,997	2,804
Deferred income taxes	21,040	28,630	30,878
Other assets	78,871	66,949	52,037
Accrued expenses and other current liabilities	208,481	174,203	220,265
Contract liabilities	377,376	335,624	196,107
Long-term contract liabilities	30,094	31,037	24,519
Deferred income taxes	43,171	36,268	35,305
Total stockholders' equity	1,260,804	1,170,383	1,132,336	$ 1,015,040	$ 1,068,164
Accounting Standards Update 2014-09
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Deferred income taxes	23,222
Difference between Revenue Guidance in Effect before and after Topic 606 \| Accounting Standards Update 2014-09
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Accounts receivable, net	115,033	53,682
Contract assets	63,389	69,217
Deferred cost of revenue	(1,272)	2,056
Prepaid expenses and other current assets	(5,996)	(829)
Long-term deferred cost of revenue	3,434	2,193
Deferred income taxes	(2,182)	(2,248)
Other assets	30,372	14,912
Accrued expenses and other current liabilities	(39,639)	(46,062)
Contract liabilities	150,953	139,517
Long-term contract liabilities	934	6,518
Deferred income taxes	930	963
Total stockholders' equity	$ 89,600	$ 38,047
As Previously Reported
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Accounts receivable, net			296,324
Contract assets			0
Deferred cost of revenue			6,096
Prepaid expenses and other current assets			82,090
Long-term deferred cost of revenue			2,804
Deferred income taxes			30,878
Other assets			52,037
Accrued expenses and other current liabilities			220,265
Contract liabilities			196,107
Long-term contract liabilities			24,519
Deferred income taxes			35,305
Total stockholders' equity			$ 1,132,336

REVENUE RECOGNITION REVENUE RECOGNITION - IMPACT OF ADOPTION - ADDITIONAL INFORMATION (Details) - USD ($) $ in Thousands		3 Months Ended								12 Months Ended
	Feb. 01, 2018	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2018	Oct. 31, 2017	Jul. 31, 2017	Apr. 30, 2017	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017	Jan. 31, 2016
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Total stockholders' equity	$ 1,170,383	$ 1,260,804				$ 1,132,336				$ 1,260,804	$ 1,132,336	$ 1,015,040	$ 1,068,164
Revenue		330,230	$ 303,983	$ 306,327	$ 289,207	$ 318,731	$ 280,726	$ 274,777	$ 260,995	1,229,747	1,135,229	1,062,106
Cost of Revenue										449,213	$ 446,787	$ 422,629
Difference between Revenue Guidance in Effect before and after Topic 606 \| Accounting Standards Update 2014-09
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Total stockholders' equity	38,047	$ 89,600								$ 89,600
Revenue	17,200
Deferred Costs	4,200
Cost of Revenue	2,900
Capitalized Contract Cost, Net	16,900
Deferred Income Taxes	$ 3,200

REVENUE RECOGNITION REVENUE RECOGNITION - CURRENT PERIOD BALANCE SHEET - IMPACT OF ADOPTION (Details) - USD ($) $ in Thousands	Jan. 31, 2019	Feb. 01, 2018	Jan. 31, 2018	Jan. 31, 2017	Jan. 31, 2016
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Accounts receivable, net	$ 375,663	$ 350,006	$ 296,324
Contract assets	63,389	69,217	0
Deferred cost of revenue	10,302	8,152	6,096
Prepaid expenses and other current assets	87,474	81,261	82,090
Long-term deferred cost of revenue	4,630	4,997	2,804
Deferred income taxes	21,040	28,630	30,878
Other assets	78,871	66,949	52,037
Accrued expenses and other current liabilities	208,481	174,203	220,265
Contract liabilities	377,376	335,624	196,107
Long-term contract liabilities	30,094	31,037	24,519
Deferred income taxes	43,171	36,268	35,305
Total stockholders' equity	1,260,804	1,170,383	$ 1,132,336	$ 1,015,040	$ 1,068,164
Accounting Standards Update 2014-09
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Deferred income taxes	23,222
Calculated under Revenue Guidance in Effect before Topic 606 \| Accounting Standards Update 2014-09
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Accounts receivable, net	260,630
Contract assets	0
Deferred cost of revenue	11,574
Prepaid expenses and other current assets	93,470
Long-term deferred cost of revenue	1,196
Other assets	48,499
Accrued expenses and other current liabilities	248,120
Contract liabilities	226,423
Long-term contract liabilities	29,160
Deferred income taxes	42,241
Total stockholders' equity	1,171,204
Difference between Revenue Guidance in Effect before and after Topic 606 \| Accounting Standards Update 2014-09
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Accounts receivable, net	115,033	53,682
Contract assets	63,389	69,217
Deferred cost of revenue	(1,272)	2,056
Prepaid expenses and other current assets	(5,996)	(829)
Long-term deferred cost of revenue	3,434	2,193
Deferred income taxes	(2,182)	(2,248)
Other assets	30,372	14,912
Accrued expenses and other current liabilities	(39,639)	(46,062)
Contract liabilities	150,953	139,517
Long-term contract liabilities	934	6,518
Deferred income taxes	930	963
Total stockholders' equity	$ 89,600	$ 38,047

REVENUE RECOGNITION REVENUE RECOGNITION - CURRENT PERIOD STATEMENT OF OPERATIONS - IMPACT OF ADOPTION (Details) - USD ($) $ in Thousands	3 Months Ended								12 Months Ended
	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2018	Oct. 31, 2017	Jul. 31, 2017	Apr. 30, 2017	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Product revenue									$ 454,650	$ 399,662	$ 378,504
Service and support revenue									775,097	735,567	683,602
Cost of product revenue									129,922	131,989	123,279
Cost of service and support revenue									293,888	276,582	261,978
Selling, general and administrative									426,183	414,960	406,952
Provision for income taxes									7,542	22,354	2,772
Net income (loss)	$ 28,308	$ 20,213	$ 22,924	$ (1,225)	$ 18,286	$ 3,066	$ (5,766)	$ (19,040)	70,220	$ (3,454)	$ (26,246)
Calculated under Revenue Guidance in Effect before Topic 606 \| Accounting Standards Update 2014-09
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Product revenue									418,531
Service and support revenue									763,444
Cost of product revenue									124,705
Cost of service and support revenue									294,580
Selling, general and administrative									440,124
Provision for income taxes									1,842
Net income (loss)									18,732
Difference between Revenue Guidance in Effect before and after Topic 606 \| Accounting Standards Update 2014-09
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Product revenue									36,119
Service and support revenue									11,653
Cost of product revenue									5,217
Cost of service and support revenue									(692)
Selling, general and administrative									(13,941)
Provision for income taxes									5,700
Net income (loss)									$ 51,488

NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. - CALCULATION (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended								12 Months Ended
	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2018	Oct. 31, 2017	Jul. 31, 2017	Apr. 30, 2017	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Net Income (Loss) Attributable to Verint Systems Inc. [Abstract]
Net income (loss)	$ 28,308	$ 20,213	$ 22,924	$ (1,225)	$ 18,286	$ 3,066	$ (5,766)	$ (19,040)	$ 70,220	$ (3,454)	$ (26,246)
Net income attributable to noncontrolling interests									4,229	3,173	3,134
Net income (loss) attributable to Verint Systems Inc.	$ 27,306	$ 18,920	$ 21,980	$ (2,215)	$ 17,097	$ 2,489	$ (6,427)	$ (19,786)	$ 65,991	$ (6,627)	$ (29,380)
Weighted Average Number of Shares Outstanding Reconciliation [Abstract]
Basic (in shares)									64,913,000	63,312,000	62,593,000
Dilutive effect of employee equity award plans (in shares)									1,332,000	0	0
Dilutive effect of 1.50% convertible senior notes (in shares)									0	0	0
Dilutive effect of warrants (in shares)									0	0	0
Diluted (in shares)									66,245,000	63,312,000	62,593,000
Net Income (Loss) Per Share Attributable to Verint Systems Inc. [Abstract]
Basic (in dollars per share)	$ 0.42	$ 0.29	$ 0.34	$ (0.03)	$ 0.27	$ 0.04	$ (0.10)	$ (0.32)	$ 1.02	$ (0.10)	$ (0.47)
Diluted (in dollars per share)	$ 0.41	$ 0.29	$ 0.33	$ (0.03)	$ 0.26	$ 0.04	$ (0.10)	$ (0.32)	$ 1.00	$ (0.10)	$ (0.47)

NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. - ANTIDILUTIVE SECURITIES (Details) - shares shares in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Stock options and restricted stock-based awards
Antidilutive Securities Excluded from Computation of Earnings Per Share
Antidilutive Securities Excluded from Computation of Earnings Per Share, (in shares)	276	1,187	1,097
1.50% convertible senior notes
Antidilutive Securities Excluded from Computation of Earnings Per Share
Antidilutive Securities Excluded from Computation of Earnings Per Share, (in shares)	6,205	6,205	6,205
Warrants
Antidilutive Securities Excluded from Computation of Earnings Per Share
Antidilutive Securities Excluded from Computation of Earnings Per Share, (in shares)	6,205	6,205	6,205

NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. - OTHER DETAILS (Details)	Jan. 31, 2019 $ / shares shares
Exercise Price of Warrants (in dollars per share)	$ 75.00
Warrants (in shares) \| shares	6,205,000
1.50% Convertible Senior Notes
1.50% Convertible Notes - Conversion Price (in dollars per share)	$ 64.46

CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS (Details) - USD ($)	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Schedule of Available-for-sale Securities [Line Items]
Gains (losses) on sales of available-for-sale securities	$ 0	$ 0	$ 0
Proceeds from sales and maturities of available-for-sale securities	33,100,000	8,700,000	$ 52,800,000
Commercial paper and corporate debt securities (available-for-sale)
Schedule of Available-for-sale Securities [Line Items]
Marketable debt securities	0	2,002,000
Gross unrealized gains		0
Gross unrealized losses		0
Estimated Fair Value		2,002,000
Bank time deposits
Schedule of Available-for-sale Securities [Line Items]
Marketable debt securities	32,329,000	4,564,000
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Estimated Fair Value	32,329,000	4,564,000
Total short-term investments
Schedule of Available-for-sale Securities [Line Items]
Marketable debt securities	32,329,000	6,566,000
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Estimated Fair Value	32,329,000	6,566,000
Cash and bank time deposits
Schedule of Available-for-sale Securities [Line Items]
Marketable debt securities	359,266,000	337,756,000
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Estimated Fair Value	359,266,000	337,756,000
Money market funds
Schedule of Available-for-sale Securities [Line Items]
Marketable debt securities	10,709,000	186,000
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Estimated Fair Value	10,709,000	186,000
Total cash and cash equivalents
Schedule of Available-for-sale Securities [Line Items]
Marketable debt securities	369,975,000	337,942,000
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Estimated Fair Value	$ 369,975,000	$ 337,942,000

BUSINESS COMBINATIONS BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2019 - FORESEE (Details) - USD ($) $ in Thousands		3 Months Ended								12 Months Ended
	Dec. 19, 2018	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2018	Oct. 31, 2017	Jul. 31, 2017	Apr. 30, 2017	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Business Acquisition
Payments to Acquire Businesses, Net of Cash Acquired										$ 90,022	$ 102,978	$ 141,803
Goodwill		$ 1,417,481				$ 1,388,299				1,417,481	1,388,299	1,264,818
Income (Loss) from Continuing Operations before Income Taxes, Noncontrolling Interest		33,697	$ 25,814	$ 19,202	$ (951)	31,136	$ 9,010	$ (1,314)	$ (19,932)	77,762	18,900	(23,474)
Customer Engagement
Business Acquisition
Goodwill		$ 1,270,327				$ 1,251,093				1,270,327	$ 1,251,093	$ 1,131,979
Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Business Combination, Consideration Transferred	$ 64,901
Payment Made At Closing To Acquire Businesses	58,901
Post-closing purchase price adjustment	6,000
Cash Acquired from Acquisition	400
Payments to Acquire Businesses, Net of Cash Acquired	58,500
Goodwill	33,698
Business Acquisition, Goodwill, Expected Tax Deductible Amount	3,300
Business Acquisition, Purchase Price Allocation, Goodwill, Tax Not Deductible Amount	30,400
Contract liabilities - current and long-term	10,037
Intangible Asset - Undelivered Performance Obligations	10,400
Transaction and Related Costs, Including Integration Costs										3,300
Income (Loss) from Continuing Operations before Income Taxes, Noncontrolling Interest										$ 6,000
Prepaid Expenses and Other Current Assets \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Intangible Asset - Undelivered Performance Obligations	5,600
Other Assets \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Intangible Asset - Undelivered Performance Obligations	$ 4,800

BUSINESS COMBINATIONS BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2019 - OTHER ACQUISITIONS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Business Acquisition
Goodwill	$ 1,417,481	$ 1,388,299	$ 1,264,818
Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Noncontrolling equity investment	$ 2,200
Noncontrolling equity investment percentage	19.00%
Business Combination, Consideration Transferred	$ 51,252
Payment Made At Closing To Acquire Businesses	33,138
Business Acquisition Contingent Consideration Fair Value Disclosure	35,500
Fair value of contingent obligation	15,875
Prior noncontrolling equity investment	2,239
Goodwill	25,145
Transaction and Related Costs, Including Integration Costs	900
Customer Engagement
Business Acquisition
Goodwill	1,270,327	1,251,093	1,131,979
Customer Engagement \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Goodwill	14,300
Cyber Intelligence
Business Acquisition
Goodwill	147,154	$ 137,206	$ 132,839
Cyber Intelligence \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Goodwill	$ 10,800

BUSINESS COMBINATIONS BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2019 - PURCHASE PRICE ALLOCATIONS (Details) - USD ($) $ in Thousands		12 Months Ended
	Dec. 19, 2018	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Business Acquisition
Goodwill		$ 1,417,481	$ 1,388,299	$ 1,264,818
Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Total Purchase Price Allocations		51,252
Payment Made At Closing To Acquire Businesses		33,138
Fair value of contingent obligation		15,875
Prior noncontrolling equity investment		2,239
Business Combination, Consideration Transferred		51,252
Accounts receivable		1,897
Other current assets, including cash acquired		6,901
Other assets		9,432
Current and other liabilities		(2,151)
Contract liabilities - current and long-term		(771)
Deferred income taxes		(7,914)
Net Tangible Assets (Liabilities)		7,394
Identifiable intangible assets		18,713
Goodwill		25,145
Customer Engagement
Business Acquisition
Goodwill		1,270,327	$ 1,251,093	$ 1,131,979
Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Total Purchase Price Allocations	$ 64,901
Payment Made At Closing To Acquire Businesses	58,901
Post-closing purchase price adjustment	6,000
Business Combination, Consideration Transferred	64,901
Accounts receivable	7,245
Other current assets, including cash acquired	8,145
Other assets	6,586
Current and other liabilities	(12,993)
Contract liabilities - current and long-term	(10,037)
Deferred income taxes	(11,343)
Net Tangible Assets (Liabilities)	(12,397)
Identifiable intangible assets	43,600
Goodwill	33,698
Customer Engagement \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Goodwill		14,300
Customer Relationships \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Identifiable intangible assets		7,521
Customer Relationships \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Identifiable intangible assets	19,500
Acquired Technology \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Identifiable intangible assets		10,692
Acquired Technology \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Identifiable intangible assets	20,700
Trademarks and Trade Names \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Identifiable intangible assets		$ 500
Trademarks and Trade Names \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Identifiable intangible assets	$ 3,400

BUSINESS COMBINATIONS BUSINESS COMBINATIONS - YEAR ENDED JANUARY 13, 2019 - INTANGIBLE ASSETS USEFUL LIVES (Details)		12 Months Ended
	Dec. 19, 2018	Jan. 31, 2019	Jan. 31, 2017
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		10 years
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years)			7 years 9 months 17 days
Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years)		6 years 7 months 6 days
Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years)	6 years 1 month 6 days
Trademarks and Trade Names \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		4 years
Trademarks and Trade Names \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	4 years
Acquired Technology \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	4 years
Minimum \| Customer Relationships \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		7 years
Minimum \| Customer Relationships \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	7 years
Minimum \| Acquired Technology \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		3 years
Maximum \| Customer Relationships \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		10 years
Maximum \| Customer Relationships \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	9 years
Maximum \| Acquired Technology \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		5 years

BUSINESS COMBINATIONS BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2018 - SUMMARY (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Business Acquisition
Goodwill	$ 1,417,481	$ 1,388,299	$ 1,264,818
Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Payments to Acquire Businesses, Gross		134,800
Payment Made At Closing To Acquire Businesses		106,049
Business Acquisition Contingent Consideration Fair Value Disclosure		47,300
Fair value of contingent obligation		25,874
Goodwill		80,198
Business Acquisition, Goodwill, Expected Tax Deductible Amount		14,500
Business Acquisition, Purchase Price Allocation, Goodwill, Tax Not Deductible Amount		65,700
Transaction and Related Costs, Including Integration Costs	2,500	4,900
Enterprise Intelligence \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Goodwill		76,400
Cyber Intelligence
Business Acquisition
Goodwill	$ 147,154	137,206	$ 132,839
Cyber Intelligence \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Goodwill		$ 3,800

BUSINESS COMBINATIONS BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2018 - PURCHASE PRICE ALLOCATIONS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2018	Jan. 31, 2019	Jan. 31, 2017
Schedule of Purchase Price Allocations for the Year Ended January 31, 2018 [Line Items]
Goodwill	$ 1,388,299	$ 1,417,481	$ 1,264,818
Individually Insignificant Business Combinations - Year Ended January 31, 2018
Schedule of Purchase Price Allocations for the Year Ended January 31, 2018 [Line Items]
Payment Made At Closing To Acquire Businesses	106,049
Fair value of contingent obligation	25,874
Post-closing purchase price adjustment	2,897
Business Combination, Consideration Transferred	134,820
Accounts receivable	4,184
Other current assets, including cash acquired	15,108
Other assets	2,765
Current and other liabilities	(12,512)
Contract liabilities - current and long-term	(4,424)
Deferred income taxes	(7,381)
Net Tangible Assets (Liabilities)	(2,260)
Identifiable intangible assets	56,882
Goodwill	80,198
Total Purchase Price Allocations	134,820
Customer Relationships \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Schedule of Purchase Price Allocations for the Year Ended January 31, 2018 [Line Items]
Identifiable intangible assets	24,812
Acquired Technology \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Schedule of Purchase Price Allocations for the Year Ended January 31, 2018 [Line Items]
Identifiable intangible assets	29,614
Trademarks and Trade Names \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Schedule of Purchase Price Allocations for the Year Ended January 31, 2018 [Line Items]
Identifiable intangible assets	$ 2,456

BUSINESS COMBINATIONS BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2018 - INTANGIBLE ASSETS USEFUL LIVES (Details)	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	10 years
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years)			7 years 9 months 17 days
Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years)		6 years 10 months
Minimum \| Customer Relationships \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		3 years
Minimum \| Acquired Technology \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		3 years
Minimum \| Trademarks and Trade Names \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		1 year
Maximum \| Customer Relationships \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		10 years
Maximum \| Acquired Technology \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		8 years
Maximum \| Trademarks and Trade Names \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		7 years

BUSINESS COMBINATIONS BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2017 - CONTACT SOLUTIONS (Details) - USD ($) $ in Thousands		3 Months Ended								12 Months Ended
	Feb. 19, 2016	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2018	Oct. 31, 2017	Jul. 31, 2017	Apr. 30, 2017	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Business Acquisition
Income (Loss) from Continuing Operations before Income Taxes, Noncontrolling Interest		$ 33,697	$ 25,814	$ 19,202	$ (951)	$ 31,136	$ 9,010	$ (1,314)	$ (19,932)	$ 77,762	$ 18,900	$ (23,474)
Customer Engagement \| Contact Solutions, LLC
Business Acquisition
Payment Made At Closing To Acquire Businesses	$ 66,915
Post-closing purchase price adjustment	2,518
Business Combination, Consideration Transferred	69,433
Contract liabilities - current and long-term	642
Intangible Asset - Undelivered Performance Obligations	2,900
Transaction and Related Costs, Including Integration Costs											$ 200	1,400
Income (Loss) from Continuing Operations before Income Taxes, Noncontrolling Interest												$ (8,500)
Prepaid Expenses and Other Current Assets \| Customer Engagement \| Contact Solutions, LLC
Business Acquisition
Intangible Asset - Undelivered Performance Obligations	1,200
Other Assets \| Customer Engagement \| Contact Solutions, LLC
Business Acquisition
Intangible Asset - Undelivered Performance Obligations	$ 1,700

BUSINESS COMBINATIONS BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2017 - OPINIONLAB (Details) - USD ($) $ in Thousands		12 Months Ended
	Nov. 16, 2016	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Business Acquisition
Payments to Acquire Businesses, Net of Cash Acquired		$ 90,022	$ 102,978	$ 141,803
Customer Engagement \| OpinionLab Inc.
Business Acquisition
Payment Made At Closing To Acquire Businesses	$ 56,355
Cash Acquired from Acquisition	6,400
Payments to Acquire Businesses, Net of Cash Acquired	50,000
Business Combination, Contingent Consideration Arrangements, Range of Outcomes, Value, High	28,000
Business Acquisition Contingent Consideration Fair Value Disclosure	15,000
Contract liabilities - current and long-term	3,082
Intangible Asset - Undelivered Performance Obligations	5,400
Transaction and Related Costs, Including Integration Costs			$ 900	$ 600
Prepaid Expenses and Other Current Assets \| Customer Engagement \| OpinionLab Inc.
Business Acquisition
Intangible Asset - Undelivered Performance Obligations	3,400
Other Assets \| Customer Engagement \| OpinionLab Inc.
Business Acquisition
Intangible Asset - Undelivered Performance Obligations	$ 2,000

BUSINESS COMBINATIONS BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2017 - PURCHASE PRICE ALLOCATIONS (Details) - USD ($) $ in Thousands	Nov. 16, 2016	Feb. 19, 2016	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Business Acquisition
Goodwill			$ 1,417,481	$ 1,388,299	$ 1,264,818
Customer Engagement
Business Acquisition
Goodwill			$ 1,270,327	$ 1,251,093	$ 1,131,979
Customer Engagement \| Contact Solutions, LLC
Business Acquisition
Payment Made At Closing To Acquire Businesses		$ 66,915
Fair value of contingent obligation		0
Post-closing purchase price adjustment		2,518
Business Combination, Consideration Transferred		69,433
Accounts receivable		8,102
Other current assets, including cash acquired		2,392
Property and equipment, net		7,007
Other assets		1,904
Current and other liabilities		(4,943)
Contract liabilities - current and long-term		(642)
Deferred income taxes		0
Net Tangible Assets (Liabilities)		13,820
Identifiable intangible assets		33,500
Goodwill		22,113
Total Purchase Price Allocations		69,433
Customer Engagement \| OpinionLab Inc.
Business Acquisition
Payment Made At Closing To Acquire Businesses	$ 56,355
Fair value of contingent obligation	15,000
Post-closing purchase price adjustment	0
Business Combination, Consideration Transferred	71,355
Accounts receivable	748
Other current assets, including cash acquired	10,625
Property and equipment, net	298
Other assets	2,036
Current and other liabilities	(1,600)
Contract liabilities - current and long-term	(3,082)
Deferred income taxes	(9,877)
Net Tangible Assets (Liabilities)	(852)
Identifiable intangible assets	31,300
Goodwill	40,907
Total Purchase Price Allocations	71,355
Customer Relationships \| Customer Engagement \| Contact Solutions, LLC
Business Acquisition
Identifiable intangible assets		18,000
Customer Relationships \| Customer Engagement \| OpinionLab Inc.
Business Acquisition
Identifiable intangible assets	19,100
Acquired Technology \| Customer Engagement \| Contact Solutions, LLC
Business Acquisition
Identifiable intangible assets		13,100
Acquired Technology \| Customer Engagement \| OpinionLab Inc.
Business Acquisition
Identifiable intangible assets	10,400
Trademarks and Trade Names \| Customer Engagement \| Contact Solutions, LLC
Business Acquisition
Identifiable intangible assets		$ 2,400
Trademarks and Trade Names \| Customer Engagement \| OpinionLab Inc.
Business Acquisition
Identifiable intangible assets	$ 1,800

BUSINESS COMBINATIONS BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2017 - INTANGIBLE ASSETS USEFUL LIVES (Details)			12 Months Ended
	Nov. 16, 2016	Feb. 19, 2016	Jan. 31, 2019	Jan. 31, 2017
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)			10 years
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years)				7 years 9 months 17 days
Customer Engagement \| Contact Solutions, LLC
Business Acquisition
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years)		7 years 3 months 20 days
Customer Engagement \| OpinionLab Inc.
Business Acquisition
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years)	8 years 3 months 20 days
Customer Relationships \| Customer Engagement \| Contact Solutions, LLC
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		10 years
Customer Relationships \| Customer Engagement \| OpinionLab Inc.
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	10 years
Acquired Technology \| Customer Engagement \| Contact Solutions, LLC
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		4 years
Acquired Technology \| Customer Engagement \| OpinionLab Inc.
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	6 years
Trademarks and Trade Names \| Customer Engagement \| Contact Solutions, LLC
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		5 years
Trademarks and Trade Names \| Customer Engagement \| OpinionLab Inc.
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	4 years

BUSINESS COMBINATIONS BUSINESS COMBINATIONS - OTHER BUSINESS COMBINATION INFORMATION (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Business Acquisition
Fair Value, Measurement with Unobservable Inputs Reconciliation, Recurring Basis, Liability, Gain (Loss) Included in Earnings	$ 3,600	$ 8,300	$ (7,300)
Payments of contingent consideration	(13,600)	(9,400)	$ (3,300)
Recurring \| Level 3
Business Acquisition
Business Acquisition Contingent Consideration Fair Value Disclosure	61,340	$ 62,829
Accrued expenses and other current liabilities \| Recurring \| Level 3
Business Acquisition
Business Acquisition Contingent Consideration Fair Value Disclosure	28,400
Other liabilities \| Recurring \| Level 3
Business Acquisition
Business Acquisition Contingent Consideration Fair Value Disclosure	$ 32,900

INTANGIBLE ASSETS AND GOODWILL - INTANGIBLE ASSETS (Details) - USD ($) $ in Thousands	Jan. 31, 2019	Jan. 31, 2018
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross	$ 755,447	$ 746,127
Finite-Lived Intangible Assets, Accumulated Amortization	(530,264)	(520,034)
Finite-Lived Intangible Assets, Net	225,183
Intangible assets, net	225,183	226,093
Customer Relationships
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross	452,918	438,664
Finite-Lived Intangible Assets, Accumulated Amortization	(299,549)	(281,592)
Finite-Lived Intangible Assets, Net	153,369	157,072
Acquired Technology
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross	285,230	273,156
Finite-Lived Intangible Assets, Accumulated Amortization	(221,145)	(212,571)
Finite-Lived Intangible Assets, Net	64,085	60,585
Trade Names
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross	12,859	26,820
Finite-Lived Intangible Assets, Accumulated Amortization	(5,130)	(18,570)
Finite-Lived Intangible Assets, Net	7,729	8,250
Non-competition Agreements
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross		3,047
Finite-Lived Intangible Assets, Accumulated Amortization		(2,861)
Finite-Lived Intangible Assets, Net		186
Distribution network
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross	4,440	4,440
Finite-Lived Intangible Assets, Accumulated Amortization	(4,440)	(4,440)
Finite-Lived Intangible Assets, Net	$ 0	$ 0

INTANGIBLE ASSETS AND GOODWILL INTANGIBLE ASSETS AND GOODWILL - INTANGIBLE ASSETS BY REPORTABLE SEGMENT (Details) - USD ($) $ in Thousands	Jan. 31, 2019	Jan. 31, 2018
Finite-Lived Intangible Assets [Line Items]
Intangible assets, net	$ 225,183	$ 226,093
Customer Engagement
Finite-Lived Intangible Assets [Line Items]
Intangible assets, net	218,738	213,963
Cyber Intelligence
Finite-Lived Intangible Assets [Line Items]
Intangible assets, net	$ 6,445	$ 12,130

INTANGIBLE ASSETS AND GOODWILL INTANGIBLE ASSETS AND GOODWILL - AMORTIZATION AND IMPAIRMENT (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Finite-Lived Intangible Assets [Line Items]
Impairment of Intangible Assets, Finite-lived	$ 0.0		$ 0.0
Amortization of intangible assets	$ 56.4	$ 72.4	$ 81.5
Customer Relationships
Finite-Lived Intangible Assets [Line Items]
Impairment of Intangible Assets, Finite-lived		$ 3.3

INTANGIBLE ASSETS AND GOODWILL INTANGIBLE ASSETS AND GOODWILL - FUTURE AMORTIZATION OF INTANGIBLE ASSETS (Details) $ in Thousands	Jan. 31, 2019 USD ($)
Intangible Assets - Future Amortization [Abstract]
2020	$ 53,883
2021	45,664
2022	41,924
2023	33,461
2024	23,340
Thereafter	26,911
Intangible assets with finite lives, Net	$ 225,183

INTANGIBLE ASSETS AND GOODWILL - GOODWILL (Details) - USD ($)	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Goodwill activity
Goodwill, gross at the beginning of the period	$ 1,484,346,000	$ 1,455,164,000	$ 1,331,683,000
Accumulated impairment losses	(66,865,000)	(66,865,000)	(66,865,000)
Goodwill, net at the beginning of the period	1,388,299,000	1,264,818,000
Business combinations, including prior year adjustments	59,035,000	81,180,000
Foreign currency translation and other	(29,853,000)	42,301,000
Goodwill, net, at the end of the period	1,417,481,000	1,388,299,000	1,264,818,000
Goodwill Impairments
Impairments of goodwill	0	0	0
Customer Engagement
Goodwill activity
Goodwill, gross at the beginning of the period	1,326,370,000	1,307,136,000	1,188,022,000
Accumulated impairment losses	(56,043,000)	(56,043,000)	(56,043,000)
Goodwill, net at the beginning of the period	1,251,093,000	1,131,979,000
Business combinations, including prior year adjustments	48,225,000	77,345,000
Foreign currency translation and other	(28,991,000)	41,769,000
Goodwill, net, at the end of the period	1,270,327,000	1,251,093,000	1,131,979,000
Cyber Intelligence
Goodwill activity
Goodwill, gross at the beginning of the period	157,976,000	148,028,000	143,661,000
Accumulated impairment losses	(10,822,000)	(10,822,000)	(10,822,000)
Goodwill, net at the beginning of the period	137,206,000	132,839,000
Business combinations, including prior year adjustments	10,810,000	3,835,000
Foreign currency translation and other	(862,000)	532,000
Goodwill, net, at the end of the period	$ 147,154,000	$ 137,206,000	$ 132,839,000

LONG-TERM DEBT - SUMMARY (Details) - USD ($) $ in Thousands	Jan. 31, 2019	Jan. 31, 2018	Jun. 29, 2017	Jun. 18, 2014	Mar. 07, 2014	Feb. 03, 2014
Debt Instrument [Line Items]
Unamortized debt discounts and issuance costs	$ (36,589)	$ (50,141)
Total debt	782,128	772,984
Current maturities of long-term debt	4,343	4,500
Long-term debt	777,785	768,484
1.50% Convertible Senior Notes
Debt Instrument [Line Items]
Principal Amount - 1.50% Convertible Senior Notes	400,000	400,000		$ 400,000
February 2014 Term Loans
Debt Instrument [Line Items]
Gross term loan borrowings						$ 300,000
March 2014 Term Loans
Debt Instrument [Line Items]
Gross term loan borrowings					$ 643,500
2017 Term Loan
Debt Instrument [Line Items]
Gross term loan borrowings	418,625	422,875	$ 425,000
Other debt
Debt Instrument [Line Items]
Other Debt	$ 92	$ 250

LONG-TERM DEBT - 1.50% CONVERTIBLE SENIOR NOTES (Details)		12 Months Ended
	Jun. 18, 2014 USD ($) shares	Jan. 31, 2019 USD ($) $ / shares	Jan. 31, 2018 USD ($)	Jan. 31, 2017 USD ($)
Debt Instrument [Line Items]
Convertible Notes Payable, Noncurrent		$ 367,000,000
Unamortized debt discount		30,200,000
Unamortized Debt Issuance Expense		2,800,000
Common Stock, Number of Shares and Other Disclosures
Common stock issued in public offering (in shares) \| shares	5,750,000
1.50% Convertible Senior Notes
Debt Instrument [Line Items]
Principal Amount - 1.50% Convertible Senior Notes	$ 400,000,000	$ 400,000,000	$ 400,000,000
Coupon Interest Rate	1.50%
Proceeds from issuance of convertible notes, net of issuance costs	$ 391,900,000
1.50% Convertible Notes - Conversion Ratio		15.5129
1.50% Convertible Notes - Base Principal Amount For Conversion Rate		$ 1,000
1.50% Convertible Notes - Conversion Price (in dollars per share) \| $ / shares		$ 64.46
1.50% Convertible Notes - Number of Common Shares (in shares)		6,205,000
1.50% Convertible Notes - Carrying Value	319,900,000
1.50% Convertible Notes - Carrying Value of Equity Component	$ 80,100,000			$ 78,200,000
Assumed Noncovertible Debt Interest Rate	5.00%
Debt Issuance Costs	$ 7,600,000
Common stock issuance costs	1,900,000
Effective Interest Rate		5.29%	5.29%	5.29%
Common Stock, Number of Shares and Other Disclosures
Common stock issuance costs	$ 1,900,000
Conversion Scenario One \| 1.50% Convertible Senior Notes
Debt Instrument [Line Items]
1.50% Convertible Notes - Threshold Trading Days	20
1.50% Convertible Notes - Window of Consecutive Trading Days	30
1.50% Convertible Notes - Threshold Percentage for Conversion Trigger	130.00%
Conversion Scenario Two \| 1.50% Convertible Senior Notes
Debt Instrument [Line Items]
1.50% Convertible Notes - Window of Consecutive Trading Days	5
1.50% Convertible Notes - Threshold Percentage for Conversion Trigger	98.00%

LONG-TERM DEBT - NOTE HEDGES AND WARRANTS (Details) - USD ($) $ / shares in Units, $ in Millions		12 Months Ended
	Jun. 18, 2014	Jan. 31, 2019
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Note Hedges - Shares (in shares)		6,205,000
Note Hedges - Strike Price (in dollars per share)		$ 64.46
Payments for convertible note hedges	$ 60.8
Warrants (in shares)		6,205,000
Exercise Price of Warrants (in dollars per share)		$ 75.00
Proceeds from issuance of warrants	$ 45.2

LONG-TERM DEBT LONG-TERM DEBT - PRIOR CREDIT AGREEMENT - SUMMARY (Details) - USD ($)	Jun. 29, 2017	Jun. 18, 2014	Jan. 31, 2019	Mar. 07, 2014	Feb. 03, 2014
Debt Instrument [Line Items]
Common stock issued in public offering (in shares)		5,750,000
Prior Credit Agreement (as amended)
Debt Instrument [Line Items]
Line of Credit Facility, Maximum Borrowing Capacity			$ 943,500,000
February 2014 Term Loans
Debt Instrument [Line Items]
Long-term Debt, Gross					$ 300,000,000
March 2014 Term Loans
Debt Instrument [Line Items]
Long-term Debt, Gross				$ 643,500,000
Prior Revolving Credit Facility
Debt Instrument [Line Items]
Line of Credit Facility, Maximum Borrowing Capacity			$ 300,000,000
Proceeds from (Repayments of) Secured Debt		$ 106,000,000
2014 Term Loans
Debt Instrument [Line Items]
Proceeds from (Repayments of) Secured Debt	$ 406,900,000	$ 530,000,000

LONG-TERM DEBT LONG-TERM DEBT - PRIOR CREDIT AGREEMENT - INTEREST RATE DETAILS (Details) - Prior Credit Agreement (as amended)	12 Months Ended
	Jan. 31, 2019
Base Rate \| Base Rate loans
Debt Instrument [Line Items]
Debt Instrument, Description of Variable Rate Basis	base rate
Debt Instrument, Basis Spread on Variable Rate	1.75%
Adjusted LIBO Rate \| Eurodollar loans
Debt Instrument [Line Items]
Debt Instrument, Description of Variable Rate Basis	Adjusted LIBOR Rate
Debt Instrument, Basis Spread on Variable Rate	2.75%

LONG-TERM DEBT LONG-TERM DEBT - 2017 CREDIT AGREEMENT - SUMMARY (Details) - USD ($)	Jun. 29, 2017	Jun. 18, 2014	Jan. 31, 2019	Jan. 31, 2018
Debt Instrument [Line Items]
Unamortized debt discount			$ 30,200,000
2017 Credit Agreement
Debt Instrument [Line Items]
Line of Credit Facility, Maximum Borrowing Capacity			725,000,000
2017 Term Loan
Debt Instrument [Line Items]
Long-term Debt, Gross	$ 425,000,000		418,625,000	$ 422,875,000
Unamortized debt discount	500,000
2017 Revolving Credit Facility
Debt Instrument [Line Items]
Line of Credit Facility, Maximum Borrowing Capacity			$ 300,000,000
2014 Term Loans
Debt Instrument [Line Items]
Proceeds from (Repayments of) Secured Debt	406,900,000	$ 530,000,000
Unamortized debt discount	$ 100,000

LONG-TERM DEBT LONG-TERM DEBT - 2017 CREDIT AGREEMENT - INTEREST RATE DETAILS (Details)	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018
2017 Term Loan
Debt Instrument [Line Items]
Coupon Interest Rate	4.52%	3.58%
Variable Rate Based on Eurodollar Rate \| 2017 Credit Agreement \| Eurodollar loans
Debt Instrument [Line Items]
Debt Instrument, Description of Variable Rate Basis	Eurodollar Rate
Variable Rate Based on Eurodollar Rate \| 2017 Term Loan \| Eurodollar loans
Debt Instrument [Line Items]
Debt Instrument, Basis Spread on Variable Rate	2.25%
Variable Rate Based on Eurodollar Rate \| 2017 Term Loan - Following January 2018 Amendment \| Eurodollar loans
Debt Instrument [Line Items]
Debt Instrument, Basis Spread on Variable Rate	2.00%
Variable Rate Based on ABR Rate \| 2017 Credit Agreement \| ABR Rate Loans
Debt Instrument [Line Items]
Debt Instrument, Description of Variable Rate Basis	ABR rate
Variable Rate Based on ABR Rate \| 2017 Term Loan \| ABR Rate Loans
Debt Instrument [Line Items]
Debt Instrument, Basis Spread on Variable Rate	1.25%
Variable Rate Based on ABR Rate \| 2017 Term Loan - Following January 2018 Amendment \| ABR Rate Loans
Debt Instrument [Line Items]
Debt Instrument, Basis Spread on Variable Rate	1.00%

LONG-TERM DEBT LONG-TERM DEBT - LOSS ON PARTIAL EARLY RETIREMENT OF 2017 TERM LOANS (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Debt Instrument [Line Items]
Losses on early retirements of debt		$ 0	$ 2,150	$ 0
2017 Term Loan
Debt Instrument [Line Items]
Losses on early retirements of debt	$ (200)

LONG-TERM DEBT LONG-TERM DEBT - INTEREST RATES (Details) - 2017 Term Loan	Jan. 31, 2019	Jan. 31, 2018
Debt Instrument [Line Items]
Coupon Interest Rate	4.52%	3.58%
Effective Interest Rate	4.70%

LONG-TERM DEBT LONG-TERM DEBT - LOSS ON EARLY RETIREMENT OF 2014 TERM LOANS (Details) - USD ($) $ in Thousands		12 Months Ended
	Jun. 29, 2017	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Debt Instrument [Line Items]
Unamortized Debt Issuance Expense		$ 2,800
Unamortized debt discount		30,200
Losses on early retirements of debt		$ 0	$ 2,150	$ 0
Prior Credit Agreement (as amended)
Debt Instrument [Line Items]
Unamortized Debt Issuance Expense	$ 3,200
Prior Revolving Credit Facility
Debt Instrument [Line Items]
Unamortized Debt Issuance Expense	1,400
2014 Term Loans
Debt Instrument [Line Items]
Write off of Deferred Debt Issuance Cost	1,800
Unamortized debt discount	100
Losses on early retirements of debt	$ (1,900)

LONG-TERM DEBT LONG-TERM DEBT - 2017 CREDIT AGREEMENT ISSUANCE COSTS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Debt Instrument [Line Items]
Payments of Debt Issuance Costs	$ 206	$ 7,137	$ 249
2017 Credit Agreement
Debt Instrument [Line Items]
Payments of Debt Issuance Costs	6,800
2017 Term Loan
Debt Instrument [Line Items]
Payments of Debt Issuance Costs	4,100
2017 Revolving Credit Facility
Debt Instrument [Line Items]
Payments of Debt Issuance Costs	$ 2,700

LONG-TERM DEBT - FUTURE AMORTIZATION (Details) - 2017 Term Loan - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jun. 29, 2017
Debt Instrument [Line Items]
2020	$ 4,250
2021	4,250
2022	4,250
2023	4,250
2024	4,250
Thereafter	397,375
Total	418,625	$ 422,875	$ 425,000
Debt Instrument, Periodic Payment [Abstract]
Debt Instrument, Periodic Payment, Principal	$ 1,100

LONG-TERM DEBT LONG-TERM DEBT - INTEREST EXPENSE (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
1.50% Convertible Senior Notes
Debt Instrument [Line Items]
Interest Expense, Debt, Excluding Amortization	$ 6,000	$ 6,000	$ 6,000
Amortization of Debt Discount (Premium)	11,850	11,244	10,669
Amortization of Debt Issuance Costs	1,118	1,060	1,007
Interest Expense, Debt	18,968	18,304	17,676
Credit Agreements
Debt Instrument [Line Items]
Interest Expense, Debt, Excluding Amortization	17,741	15,412	14,682
Amortization of Debt Discount (Premium)	67	65	58
Amortization of Debt Issuance Costs	1,554	1,839	2,211
Interest Expense, Debt	19,362	17,570	17,210
Interest Rate Swap
Debt Instrument [Line Items]
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	0	680	0
Interest Rate Swap \| Credit Agreements
Debt Instrument [Line Items]
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	$ 0	$ 254	$ 259

SUPPLEMENTAL CONSOLIDATED FINANCIAL STATEMENT INFORMATION (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017	Feb. 01, 2018
Inventories
Raw materials	$ 10,875	$ 9,870
Work-in-process	5,567	6,269
Finished goods	8,510	3,732
Total inventories	24,952	19,871
Property, Plant and Equipment
Property and Equipment, gross	258,627	229,649
Accumulated Depreciation and Amortization	(158,493)	(140,560)
Property and Equipment, net	100,134	89,089
Depreciation [Abstract]
Depreciation Expense	25,500	26,000	$ 25,200
Other Assets [Abstract]
Long-term restricted cash and time deposits	23,193	28,402
Deferred commissions	29,815	0
Deferred debt issuance costs, net	2,836	3,668
Long-term security deposits	3,760	4,139
Other	19,267	15,828
Total other assets	78,871	52,037
Accounts Payable and Accrued Liabilities, Current [Abstract]
Compensation and benefits	96,703	83,216
Billings in excess of costs and estimated earnings on uncompleted contracts	0	46,062
Income taxes	7,497	14,464
Contingent consideration - current portion	28,415	13,187
Distributor and agent commissions	11,446	12,255
Taxes other than income taxes	20,428	11,424
Professional and consulting fees	3,929	8,752
Other	40,063	30,905
Total accrued expenses and other current liabilities	208,481	220,265		$ 174,203
Other Liabilities [Abstract]
Unrecognized tax benefits, including interest and penalties	33,063	41,014
Contingent consideration - long-term portion	32,925	49,149
Deferred rent expense	12,254	12,168
Obligations for severance compensation	2,601	3,028
Capital lease obligations - long-term portion	3,067	3,315
Other	9,442	5,791
Total other liabilities	93,352	114,465
Other income (expense), net:
Foreign currency (losses) gains, net	(5,519)	6,760	(2,743)
Gains (losses) on derivative financial instruments, net	2,511	(17)	(322)
Other, net	(898)	(841)	(3,861)
Total other (expense) income, net	(3,906)	5,902	(6,926)
Supplemental information regarding consolidated cash flows
Cash paid for interest	22,258	24,402	21,892
Cash payments of income taxes, net	26,887	23,450	29,582
Non-cash investing and financing transactions:
Liabilities for contingent consideration in business combinations	15,944	27,605	26,400
Capital leases of property and equipment	1,137	4,350	151
Accrued but unpaid purchases of property and equipment	3,376	2,367	2,868
Inventory transfers to property and equipment	1,699	437	552
Leasehold improvements funded by lease incentives	1,397	0	$ 82
Land and buildings
Property, Plant and Equipment
Property and Equipment, gross	10,632	10,276
Leasehold Improvements
Property, Plant and Equipment
Property and Equipment, gross	31,694	29,793
Software
Property, Plant and Equipment
Property and Equipment, gross	51,950	54,032
Equipment, Furniture and Other
Property, Plant and Equipment
Property and Equipment, gross	$ 164,351	$ 135,548

STOCKHOLDERS' EQUITY - TREASURY STOCK (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Class of Stock [Line Items]
Treasury shares acquired (in shares)	4,000	7,000	1,306,000
Cost of treasury stock acquired	$ 173	$ 278	$ 46,896
Treasury stock, (in shares)	1,665,000	1,661,000
Treasury stock, cost	$ 57,598	$ 57,425

STOCKHOLDERS' EQUITY STOCKHOLDERS' EQUITY - SCHEDULE OF ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Class of Stock [Line Items]
Accumulated other comprehensive income (loss) - beginning balance	$ (103,460)	$ (154,856)
Other comprehensive (loss) income before reclassifications	(45,555)	57,817
Amounts reclassified out of accumulated other comprehensive income (loss)	(3,790)	6,421
Net other comprehensive income (loss)	(41,765)	51,396
Accumulated other comprehensive income (loss) - ending balance	(145,225)	(103,460)	$ (154,856)
Unrealized gains (losses) on available-for-sale investments
Class of Stock [Line Items]
Accumulated other comprehensive income (loss) - beginning balance	0	0
Other comprehensive (loss) income before reclassifications	0	0
Amounts reclassified out of accumulated other comprehensive income (loss)	0	0
Net other comprehensive income (loss)	0	0
Accumulated other comprehensive income (loss) - ending balance	0	0	0
Foreign currency translation adjustments
Class of Stock [Line Items]
Accumulated other comprehensive income (loss) - beginning balance	(106,772)	(156,063)
Other comprehensive (loss) income before reclassifications	(34,429)	49,291
Amounts reclassified out of accumulated other comprehensive income (loss)	0	0
Net other comprehensive income (loss)	(34,429)	49,291
Accumulated other comprehensive income (loss) - ending balance	(141,201)	(106,772)	(156,063)
Foreign Exchange Contract
Class of Stock [Line Items]
Amounts reclassified out of accumulated other comprehensive income (loss)	(3,790)	6,130	1,139
Foreign Exchange Contract \| Unrealized gains (losses) on derivative financial instruments designated as hedges
Class of Stock [Line Items]
Accumulated other comprehensive income (loss) - beginning balance	3,312	575
Other comprehensive (loss) income before reclassifications	(8,083)	8,867
Amounts reclassified out of accumulated other comprehensive income (loss)	(3,790)	6,130
Net other comprehensive income (loss)	(4,293)	2,737
Accumulated other comprehensive income (loss) - ending balance	(981)	3,312	575
Interest Rate Swap
Class of Stock [Line Items]
Amounts reclassified out of accumulated other comprehensive income (loss)	0	291	0
Interest Rate Swap \| Unrealized gains (losses) on derivative financial instruments designated as hedges
Class of Stock [Line Items]
Accumulated other comprehensive income (loss) - beginning balance	0	632
Other comprehensive (loss) income before reclassifications	(3,043)	(341)
Amounts reclassified out of accumulated other comprehensive income (loss)	0	291
Net other comprehensive income (loss)	(3,043)	(632)
Accumulated other comprehensive income (loss) - ending balance	$ (3,043)	$ 0	$ 632

STOCKHOLDERS' EQUITY STOCKHOLDERS' EQUITY - AMOUNTS RECLASSIFIED OUT OF ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Amounts reclassified out of accumulated other comprehensive income (loss)	$ (3,790)	$ 6,421
Foreign Exchange Contract
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	(4,219)	6,813	$ 1,257
(Provision) benefit for income taxes	(429)	683	118
Amounts reclassified out of accumulated other comprehensive income (loss)	(3,790)	6,130	1,139
Foreign Exchange Contract \| Cost of revenue - product
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	(350)	621	108
Foreign Exchange Contract \| Cost of revenue - service and support
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	(388)	599	115
Foreign Exchange Contract \| Research and development, net
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	(2,138)	3,577	651
Foreign Exchange Contract \| Selling, general and administrative
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	(1,343)	2,016	383
Interest Rate Swap
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	0	680	0
(Provision) benefit for income taxes	0	389	0
Amounts reclassified out of accumulated other comprehensive income (loss)	0	291	0
Interest Rate Swap \| Interest expense
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	0	(254)	0
Interest Rate Swap \| Other income (expense), net
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	$ 0	$ 934	$ 0

RESEARCH AND DEVELOPMENT, NET RESEARCH AND DEVELOPMENT, NET - R&D EXPENSES AND GRANTS (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Research and Development Expense [Abstract]
Gross research and development expenses	$ 211.0	$ 192.6	$ 174.6
Grants from IIA and other government programs recorded as a reduction in gross research and development expenses	$ 1.9	$ 2.0	$ 3.5

RESEARCH AND DEVELOPMENT, NET RESEARCH AND DEVELOPMENT, NET - CAPITALIZED SOFTWARE DEVELOPMENT COSTS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Movement in Capitalized Computer Software, Net [Roll Forward]
Capitalized software development costs, net - beginning of the period	$ 9,228	$ 9,509	$ 11,992
Software development costs capitalized during the year	7,320	3,126	2,338
Amortization of capitalized software development costs	(3,101)	(3,338)	(3,341)
Impairments, foreign currency translation, and other	(105)	(69)	(1,480)
Capitalized software development costs, net - end of the period	13,342	9,228	9,509
Capitalized Computer Software, Impairments
Capitalized Computer Software, Impairments	$ 0	$ 0	$ 1,300

INCOME TAXES INCOME TAXES - INCOME (LOSS) BEFORE TAXES (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Income (Loss) from Continuing Operations before Equity Method Investments, Income Taxes, Noncontrolling Interest [Abstract]
Domestic	$ (12,927)	$ (44,502)	$ (60,722)
Foreign	90,689	63,402	37,248
Total income (loss) before provision for income taxes	$ 77,762	$ 18,900	$ (23,474)

INCOME TAXES INCOME TAXES - PROVISION FOR INCOME TAXES (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Current provision (benefit) for income taxes
Federal	$ (1,582)	$ 4,364	$ 604
State	2,299	1,215	989
Foreign	9,842	24,308	18,120
Total current provision for income taxes	10,559	29,887	19,713
Deferred provision (benefit) for income taxes
Federal	(4,099)	4,734	(8,179)
State	(2,687)	(58)	(842)
Foreign	3,769	(12,209)	(7,920)
Total deferred benefit for income taxes	(3,017)	(7,533)	(16,941)
Total provision for income taxes	$ 7,542	$ 22,354	$ 2,772

INCOME TAXES INCOME TAXES - EFFECTIVE TAX RATE RECONCILIATION (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Income Tax Expense (Benefit), Continuing Operations, Income Tax Reconciliation [Abstract]
U.S. federal statutory income tax rate (as a percent)	21.00%	33.80%	35.00%
Income tax provision (benefit) at the U.S. federal statutory rate	$ 16,330	$ 6,394	$ (8,215)
State income tax provision (benefit)	3,968	1,792	(312)
Foreign tax rate differential	9,516	(9,434)	(5,794)
Tax incentives	(7,377)	(3,891)	(3,507)
Valuation allowances	(24,099)	14,539	(3,640)
Stock-based and other compensation	678	(8,656)	2,522
Non-deductible expenses	(412)	(2,091)	5,315
Tax contingencies	(3,035)	5,017	5,566
Tax effects of reorganizations and liquidations	0	0	975
U.S. tax effects of foreign operations	11,559	8,591	9,542
Impact of 2017 Tax Act	0	9,641	0
Other, net	414	452	320
Total provision for income taxes	$ 7,542	$ 22,354	$ 2,772
Effective income tax rate (as a percent)	9.70%	118.30%	(11.80%)

INCOME TAXES INCOME TAXES - U.S. TAX RATES (Details)	12 Months Ended
INCOME TAXES INCOME TAXES - U.S. TAX RATES (Details)	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
U.S. federal statutory income tax rate (as a percent)	21.00%	33.80%	35.00%
Prior to Enactment of 2017 Tax Act
U.S. federal statutory income tax rate (as a percent)	35.00%
Subsequent to Enactment of 2017 Tax Act
U.S. federal statutory income tax rate (as a percent)	21.00%

INCOME TAXES INCOME TAXES - SPECIAL TAX RATES (Details)	12 Months Ended
INCOME TAXES INCOME TAXES - SPECIAL TAX RATES (Details)	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Israel
Exemption Period for Income Taxes Attributable to Approved Enterprise	2 years
Israel \| Minimum
Period of Reduced Income Tax Rate for Income Attributable to Approved Enterprise	5 years
Reduced Income Tax Rate for Income Attributable to Approved Enterprise	10.00%
Israel \| Maximum
Period of Reduced Income Tax Rate for Income Attributable to Approved Enterprise	8 years
Reduced Income Tax Rate for Income Attributable to Approved Enterprise	23.00%
Cyprus
Effective Income Tax Rate Decrease Due to Tax Incentive	9.00%	17.80%	12.40%

INCOME TAXES INCOME TAXES - DEFERRED INCOME TAXES (Details) - USD ($) $ in Thousands	Jan. 31, 2019	Feb. 01, 2018	Jan. 31, 2018
Components of Deferred Tax Assets [Abstract]
Accrued expenses	$ 9,510		$ 7,637
Contract liabilities	0		2,421
Loss carryforwards	25,451		47,009
Tax credits	9,239		11,935
Stock-based and other compensation	14,646		17,568
Capitalized research and development expenses	8,178		10,316
Other, net	0		3,749
Total deferred tax assets	67,024		100,635
Components of Deferred Tax Liabilities [Abstract]
Deferred cost of revenue	(8,173)		0
Goodwill and other intangible assets	(41,781)		(36,977)
Unremitted earnings of foreign subsidiaries	(12,257)		(12,257)
Other, net	(2,418)		(712)
Total deferred tax liabilities	64,629		49,946
Valuation allowance	(24,526)		(55,116)
Deferred Tax Liabilities, Net	(22,131)		(4,427)
Deferred Tax Assets (Liabilities), Net [Abstract]
Deferred tax assets	21,040	$ 28,630	30,878
Deferred tax liabilities	(43,171)	$ (36,268)	(35,305)
Deferred Tax Liabilities, Net	$ (22,131)		$ (4,427)

INCOME TAXES INCOME TAXES - DEFERRED INCOME TAX INFORMATION (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
U.S. federal statutory income tax rate (as a percent)	21.00%	33.80%	35.00%
Reduction in Deferred Tax Asset Valuation Allowance	$ (24,099)	$ 14,539	$ (3,640)
Subsequent to Enactment of 2017 Tax Act
U.S. federal statutory income tax rate (as a percent)	21.00%
Valuation Allowance of Deferred Tax Assets \| Impact of 2017 Tax Act
Reduction in Deferred Tax Asset Valuation Allowance	$ 0	$ (70,832)

INCOME TAXES INCOME TAXES - CARRYFORWARDS (Details) $ in Millions	Jan. 31, 2019 USD ($)
Operating Loss Carryforwards [Line Items]
Tax Credit Carryforward, Amount	$ 14.0
Tax Credit Carryforward Amount Indefinite Carryforward	6.1
Tax Credit Carryforward Amount Subject to Expiration	7.9
Internal Revenue Service (IRS)
Operating Loss Carryforwards [Line Items]
Operating Loss Carryforwards	337.5
State and Local Jurisdictions
Operating Loss Carryforwards [Line Items]
Operating Loss Carryforwards	189.4
Foreign Countries
Operating Loss Carryforwards [Line Items]
Operating Loss Carryforwards	76.9
Operating Loss Carry Forwards Subject to Expiration	$ 9.2

INCOME TAXES INCOME TAXES - VALUATION ALLOWANCES (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Recorded valuation allowance
Balance at beginning of year	$ 2,217	$ 1,842	$ 1,170
Adjustments to Valuation Allowances	14	(298)	(365)
Reduction in Deferred Tax Asset Valuation Allowance	(24,099)	14,539	(3,640)
Balance at end of year	3,777	2,217	1,842
Valuation Allowance of Deferred Tax Assets
Recorded valuation allowance
Balance at beginning of year	55,116	108,609
Balance at end of year	24,526	55,116	$ 108,609
Valuation Allowance of Deferred Tax Assets \| Accounting Standards Update 2014-09
Recorded valuation allowance
Adjustments to Valuation Allowances	5,763	0
Valuation Allowance of Deferred Tax Assets \| Accounting Standards Update 2016-09
Recorded valuation allowance
Adjustments to Valuation Allowances	0	(17,407)
Valuation Allowance of Deferred Tax Assets \| Impact of 2017 Tax Act
Recorded valuation allowance
Reduction in Deferred Tax Asset Valuation Allowance	0	(70,832)
Valuation Allowance of Deferred Tax Assets \| Impact from Business Combinations
Recorded valuation allowance
Adjustments to Valuation Allowances	124	(2,061)
Provision (benefit) for income taxes \| Valuation Allowance of Deferred Tax Assets
Recorded valuation allowance
Adjustments to Valuation Allowances	24,099	2,868
Currency translation adjustment \| Valuation Allowance of Deferred Tax Assets
Recorded valuation allowance
Adjustments to Valuation Allowances	$ 604	$ (739)

INCOME TAXES INCOME TAXES - UNRECOGNIZED TAX BENEFITS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Changes in the balance of gross unrecognized tax benefits
Gross unrecognized tax benefits, beginning of year	$ 115,709	$ 148,639	$ 142,271
Increases related to tax positions taken during the current year	8,843	12,260	11,034
Increases as a result of business combinations	1,032	43	0
Increases related to tax positions taken during prior years	10,305	9,226	585
Increases (decreases) related to foreign currency exchange rates	(2,253)	(2,449)	(648)
Reductions for tax positions of prior years	(23,415)	(8,266)	(5,094)
Reductions for settlements with tax authorities	(1,054)	(140)	(145)
Reduction for rate change due to 2017 Tax Act	0	(48,004)	0
Lapses of statutes of limitation	(101)	(498)	(660)
Gross unrecognized tax benefits, end of year	$ 109,066	$ 115,709	$ 148,639

INCOME TAXES INCOME TAXES - UNRECOGNIZED TAX BENEFITS - INFORMATION (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017	Jan. 31, 2016
Income Tax Contingency [Line Items]
Unrecognized Tax Benefits	$ 109,066	$ 115,709	$ 148,639	$ 142,271
Unrecognized Tax Benefits that Would Impact Effective Tax Rate	100,900
Unrecognized Tax Benefits, Income Tax Penalties and Interest Expense	700	1,500	$ 500
Unrecognized Tax Benefits, Income Tax Penalties and Interest Accrued	4,600	$ 5,600
Decrease in Unrecognized Tax Benefits is Reasonably Possible	$ 5,800

FAIR VALUE MEASUREMENTS - FAIR VALUE TABLE (Details) - Recurring - USD ($) $ in Thousands	Jan. 31, 2019	Jan. 31, 2018
Level 1
Assets:
Money market funds	$ 10,709	$ 186
Short-term investments, classified as available-for-sale		0
Foreign currency forward contracts	0	0
Total assets	10,709	186
Liabilities:
Foreign currency forward contracts	0	0
Contingent consideration- business combinations	0	0
Option to acquire noncontrolling interests of consolidated subsidiaries	0	0
Total liabilities	0	0
Level 2
Assets:
Money market funds	0	0
Short-term investments, classified as available-for-sale		2,002
Foreign currency forward contracts	1,401	3,682
Total assets	3,473	8,264
Liabilities:
Foreign currency forward contracts	2,086	1,308
Contingent consideration- business combinations	0	0
Option to acquire noncontrolling interests of consolidated subsidiaries	0	0
Total liabilities	6,114	1,308
Level 3
Assets:
Money market funds	0	0
Short-term investments, classified as available-for-sale		0
Foreign currency forward contracts	0	0
Total assets	0	0
Liabilities:
Foreign currency forward contracts	0	0
Contingent consideration- business combinations	61,340	62,829
Option to acquire noncontrolling interests of consolidated subsidiaries	3,000	2,950
Total liabilities	64,340	65,779
Interest Rate Swap \| Level 1
Assets:
Interest rate swap agreement	0	0
Liabilities:
Interest rate swap agreement	0
Interest Rate Swap \| Level 2
Assets:
Interest rate swap agreement	2,072	2,580
Liabilities:
Interest rate swap agreement	4,028
Interest Rate Swap \| Level 3
Assets:
Interest rate swap agreement	0	$ 0
Liabilities:
Interest rate swap agreement	$ 0

FAIR VALUE MEASUREMENTS - CONTINGENT CONSIDERATION TABLE (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Change in fair value, recorded in operating expenses	$ 3,600	$ 8,300	$ (7,300)
Payments of contingent consideration	(13,600)	(9,400)	(3,300)
Liability for contingent consideration
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Fair value measurement at the beginning of the period	62,829	52,733
Contingent consideration liabilities recorded for business combinations	15,944	27,604
Change in fair value, recorded in operating expenses	(3,561)	(8,324)
Payments of contingent consideration	(13,600)	(9,412)
Foreign currency translation and other	272	(228)
Fair value measurement at the end of the period	$ 61,340	$ 62,829	$ 52,733
Liability for contingent consideration \| Minimum
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Discount rates (as a percent)	3.80%	3.00%
Liability for contingent consideration \| Maximum
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Discount rates (as a percent)	5.80%	5.00%

FAIR VALUE MEASUREMENTS FAIR VALUE MEASUREMENTS - OPTION TO ACQUIRE NONCONTROLLING INTERESTS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Change in fair value, recorded in operating expenses	$ 3,600	$ 8,300	$ (7,300)
Option to acquire noncontrolling interests
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Fair value measurement at the beginning of the period	2,950	3,550
Change in fair value, recorded in operating expenses	50	(600)
Fair value measurement at the end of the period	$ 3,000	$ 2,950	$ 3,550
Discount rates (as a percent)	12.50%	13.50%

FAIR VALUE MEASUREMENTS - OTHER FAIR VALUE DISCLOSURES (Details) - Estimate of Fair Value Measurement - USD ($) $ in Millions	Jan. 31, 2019	Jan. 31, 2018
Level 3 \| Term loans
Other Financial Instruments
Long-term debt	$ 412	$ 425
Level 2 \| 1.50% Convertible Senior Notes
Other Financial Instruments
Convertible Debt, Fair Value Disclosures	$ 400	$ 389

DERIVATIVE FINANCIAL INSTRUMENTS - ASSETS AND LIABILITIES (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018
Fair Values of Derivative Financial Instruments
Assets, Fair Value	$ 3,473	$ 6,262
Liabilities, Fair Value	$ 6,114	1,308
Foreign currency forward contracts
Fair Values of Derivative Financial Instruments
Term to maturity of derivative contracts is generally less than this period (in months)	12 months
Derivative, Notional Amount	$ 123,000	153,500
Prepaid Expenses and Other Current Assets \| Foreign currency forward contracts \| Derivative designated as hedging instruments
Fair Values of Derivative Financial Instruments
Assets, Fair Value	738	3,682
Prepaid Expenses and Other Current Assets \| Foreign currency forward contracts \| Derivative not designated as hedging instruments
Fair Values of Derivative Financial Instruments
Assets, Fair Value	663	0
Prepaid Expenses and Other Current Assets \| Interest Rate Swap \| Derivative not designated as hedging instruments
Fair Values of Derivative Financial Instruments
Assets, Fair Value	2,072	1,330
Other Assets \| Interest Rate Swap \| Derivative not designated as hedging instruments
Fair Values of Derivative Financial Instruments
Assets, Fair Value	0	1,250
Accrued expenses and other current liabilities \| Foreign currency forward contracts \| Derivative designated as hedging instruments
Fair Values of Derivative Financial Instruments
Liabilities, Fair Value	1,830	0
Accrued expenses and other current liabilities \| Foreign currency forward contracts \| Derivative not designated as hedging instruments
Fair Values of Derivative Financial Instruments
Liabilities, Fair Value	256	1,061
Accrued expenses and other current liabilities \| Interest Rate Swap \| Derivative designated as hedging instruments
Fair Values of Derivative Financial Instruments
Liabilities, Fair Value	122	0
Other liabilities \| Foreign currency forward contracts \| Derivative not designated as hedging instruments
Fair Values of Derivative Financial Instruments
Liabilities, Fair Value	0	247
Other liabilities \| Interest Rate Swap \| Derivative designated as hedging instruments
Fair Values of Derivative Financial Instruments
Liabilities, Fair Value	$ 3,906	$ 0

DERIVATIVE FINANCIAL INSTRUMENTS DERIVATIVE FINANCIAL INSTRUMENTS - INTEREST RATE SWAP AGREEMENTS (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2017
2016 Interest Rate Swap
Derivative [Line Items]
Derivative, Fixed Interest Rate	4.143%
Derivative, Floor Interest Rate	0.75%
Derivative, Basis Spread on Variable Rate	2.75%
Derivative, Notional Amount	$ 200.0
Maturity date - interest rate swap	Sep. 06, 2019
Gain (Loss) on Discontinuation of Cash Flow Hedge Due to Forecasted Transaction Probable of Not Occurring, Net		$ 0.9
2018 Interest Rate Swap
Derivative [Line Items]
Derivative, Fixed Interest Rate	2.949%
Derivative, Floor Interest Rate	0.00%
Derivative, Notional Amount	$ 200.0
Fixed Interest Rate, Including Impact of Margin	4.949%
Maturity date - interest rate swap	Jun. 29, 2024
2017 Term Loan - Following January 2018 Amendment \| Variable Rate Based on Eurodollar Rate \| Eurodollar loans
Derivative [Line Items]
Debt Instrument, Basis Spread on Variable Rate	2.00%

DERIVATIVE FINANCIAL INSTRUMENTS - GAINS AND LOSSES (Details) - USD ($)	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
DERIVATIVE FINANCIAL INSTRUMENTS
Gains (losses) on derivative financial instruments, net	$ 2,511,000	$ (17,000)	$ (322,000)
Derivative not designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Gains (losses) on derivative financial instruments, net	2,511,000	(17,000)	(323,000)
Cash flow hedging \| Derivative designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Net gains (losses) recognized in Accumulated other comprehensive (loss) income	(4,024,000)	2,971,000	1,207,000
Net gains (losses) reclassified from Accumulated other comprehensive (loss) income to the consolidated statements of operations	(4,219,000)	6,559,000	1,257,000
Gains (losses) from ineffectiveness		0	0
Foreign currency forward contracts \| Derivative designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Foreign currency forward contracts underlying net gains recorded in accumulated other comprehensive loss expected to be reclassified into earnings within the next twelve months	1,000,000
Foreign currency forward contracts \| Derivative not designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Gains (losses) on derivative financial instruments, net	1,891,000	(2,546,000)	(323,000)
Foreign currency forward contracts \| Cash flow hedging \| Derivative designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Net gains (losses) recognized in Accumulated other comprehensive (loss) income	(981,000)	3,312,000	575,000
Net gains (losses) reclassified from Accumulated other comprehensive (loss) income to the consolidated statements of operations	(4,219,000)	6,813,000	1,257,000
Interest Rate Swap
DERIVATIVE FINANCIAL INSTRUMENTS
Net gains (losses) reclassified from Accumulated other comprehensive (loss) income to the consolidated statements of operations	0	680,000	0
Interest Rate Swap \| Derivative not designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Gains (losses) on derivative financial instruments, net	620,000	2,529,000	0
Interest Rate Swap \| Cash flow hedging \| Derivative designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Net gains (losses) recognized in Accumulated other comprehensive (loss) income	(3,043,000)	(341,000)	632,000
Net gains (losses) reclassified from Accumulated other comprehensive (loss) income to the consolidated statements of operations	$ 0	$ (254,000)	$ 0

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - 2017 LONG-TERM STOCK INCENTIVE PLAN (Details) - 2017 Amended Plan	Jan. 31, 2019 shares
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized	7,975,000
Reduction in Amended 2015 Plan Capacity Stock Options and Stock-Settled SARs	1
Reduction in Amended 2015 Plan Capacity From Awards Other Than Options or SARs	2.47

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - STOCK-BASED COMPENSATION - BY LINE ITEM (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Stock-Based Compensation Plans
Stock-based compensation expense	$ 66,657	$ 69,366	$ 65,608
Income tax benefits related to stock-based compensation (before consideration of valuation allowances)	10,377	16,504	15,752
Total stock-based compensation, net of taxes	56,280	52,862	49,856
Cost of revenue - product
Stock-Based Compensation Plans
Stock-based compensation expense	1,309	1,561	1,290
Cost of revenue - service and support
Stock-Based Compensation Plans
Stock-based compensation expense	4,426	6,904	7,297
Research and development, net
Stock-Based Compensation Plans
Stock-based compensation expense	9,870	13,144	11,637
Selling, general and administrative
Stock-Based Compensation Plans
Stock-based compensation expense	$ 51,052	$ 47,757	$ 45,384

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - STOCK-BASED COMPENSATION - BY CLASSIFICATION (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Stock-based compensation expense
Stock-based compensation expense	$ 66,657	$ 69,366	$ 65,608
Adjustments to Additional Paid in Capital, Income Tax Benefit from Share-based Compensation			700
Income Tax Expense (Benefit)	7,542	22,354	2,772
Total equity-settled awards
Stock-based compensation expense
Stock-based compensation expense	66,582	69,296	65,421
Other liability-classified awards
Stock-based compensation expense
Stock-based compensation expense	75	70	187
Restricted stock units and restricted stock awards \| Equity-classified awards
Stock-based compensation expense
Stock-based compensation expense	57,639	57,188	55,123
Combined Stock Bonus Program and Bonus Share Program \| Equity-classified awards
Stock-based compensation expense
Stock-based compensation expense	8,943	12,108	$ 10,298
Accounting Standards Update 2016-09
Stock-based compensation expense
Income Tax Expense (Benefit)	$ 200	$ 500

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - RESTRICTED STOCK UNITS (Details) - USD ($) $ / shares in Units, $ in Millions	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Restricted stock units and restricted stock awards
Summary of award activity
Beginning balance (in shares)	2,808,000	2,742,000	2,649,000
Granted (in shares)	1,708,000	1,804,000	1,870,000
Released (in shares)	(1,481,000)	(1,403,000)	(1,433,000)
Forfeited (in shares)	(258,000)	(335,000)	(344,000)
Ending balance (in shares)	2,777,000	2,808,000	2,742,000
Weighted-Average Grant-Date Fair Value
Beginning balance (in dollars per share)	$ 41.18	$ 45.20	$ 54.57
Granted (in dollars per share)	43.03	40.19	35.33
Released (in dollars per share)	43.67	45.96	47.98
Forfeited (in dollars per share)	41.07	48.92	52.20
Ending balance (in dollars per share)	$ 41.05	$ 41.18	$ 45.20
Performance based RSU's
Summary of award activity
Beginning balance (in shares)	506,000	438,000	332,000
Granted (in shares)	228,000	204,000	312,000
Released (in shares)	(139,000)	(50,000)	(159,000)
Forfeited (in shares)	(83,000)	(86,000)	(47,000)
Ending balance (in shares)	512,000	506,000	438,000
RSUs
Summary of award activity
Granted (in shares)	1,480,000
Additional disclosures
Unrecognized compensation expense	$ 65.8

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - PERFORMANCE RESTRICTED STOCK UNITS (Details) - Performance based RSU's - shares shares in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Summary of award activity
Beginning balance (in shares)	506	438	332
Granted (in shares)	228	204	312
Released (in shares)	(139)	(50)	(159)
Forfeited (in shares)	(83)	(86)	(47)
Ending balance (in shares)	512	506	438

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - STOCK BONUS PROGRAM (Details) - USD ($) $ in Millions		12 Months Ended
	Mar. 21, 2019	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017	Jan. 31, 2020
Combined Stock Bonus Program and Bonus Share Program
Stock-Based Compensation Plans
Total accrued liability		$ 9.3	$ 9.2
Stock Bonus Program
Stock-Based Compensation Plans
Vesting period for executive officers (in years)		1 year
Trailing period of average price of common stock to determine the number of shares to be issued (in days)		5 days
Shares in lieu of cash bonus - granted and released		19,000	21,000	25,000
Shares granted in respect of discount		0	0	0
Shares released in respect of discount		0	0	0
2017 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Shares in lieu of cash bonus - granted and released			293,000
2018 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Shares in lieu of cash bonus - granted and released		197,000
Subsequent Event \| 2019 Plan \| Combined Stock Bonus Program and Bonus Share Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized	300,000
Subsequent Event \| 2019 Plan \| Stock Bonus Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized	125,000
Subsequent Event \| 2019 Amended Plan \| Stock Bonus Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized	150,000
Subsequent Event \| 2020 Plan \| Combined Stock Bonus Program and Bonus Share Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized					300,000
Subsequent Event \| 2020 Plan \| Stock Bonus Program
Stock-Based Compensation Plans
Discount from market price (as a percent)	15.00%
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized	150,000

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - BONUS SHARE PROGRAM (Details) - USD ($) $ in Thousands		12 Months Ended
	Mar. 21, 2019	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017	Jan. 31, 2020
Stock-Based Compensation Plans
Stock-based compensation expense		$ 66,657	$ 69,366	$ 65,608
Stock Bonus Program
Stock-Based Compensation Plans
Shares in lieu of cash bonus - granted and released		19,000	21,000	25,000
Combined Stock Bonus Program and Bonus Share Program
Stock-Based Compensation Plans
Total accrued liability		$ 9,300	$ 9,200
2017 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Shares in lieu of cash bonus - granted and released			293,000
2018 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Shares in lieu of cash bonus - granted and released		197,000
Subsequent Event \| 2019 Plan \| Stock Bonus Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized	125,000
Subsequent Event \| 2019 Plan \| Combined Stock Bonus Program and Bonus Share Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized	300,000
Subsequent Event \| 2020 Plan \| Stock Bonus Program
Stock-Based Compensation Plans
Discount from market price (as a percent)	15.00%
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized	150,000
Subsequent Event \| 2020 Plan \| Combined Stock Bonus Program and Bonus Share Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized					300,000

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - OTHER BENEFIT PLANS (Details)	12 Months Ended
	Jan. 31, 2019 USD ($) yr	Jan. 31, 2018 USD ($)	Jan. 31, 2017 USD ($)
401(k) Plan and Other Retirement Plans
Minimum age required to participate in 401(k) plan (in years) \| yr	21
Employee contribution limit (as a percentage of compensation)	60.00%
Company's matching contribution as percentage of employee's annual compensation (as a percentage of compensation)	50.00%
Defined Contribution Plan Employer Matching Contribution Per Employee Maximum Amount	$ 2,000
Matching contribution expense	2,700,000	$ 2,500,000	$ 2,600,000
Liability for Severance Pay
Severance expenses	$ 13,300,000	$ 7,100,000	$ 6,400,000

COMMITMENTS AND CONTINGENCIES - RENT EXPENSE; PURCHASE OBLIGATIONS AND OFF-BALANCE SHEET RISK (Details) $ in Millions	12 Months Ended
	Jan. 31, 2019 USD ($) mo	Jan. 31, 2018 USD ($)	Jan. 31, 2017 USD ($)
Operating Leases, Rent Expense, Net [Abstract]
Rent expenses incurred under all operating leases	$ 22.6	$ 26.1	$ 25.6
Operating Leases, Future Minimum Payments Due, Future Minimum Sublease Rentals	4.5
Minimum annual sublease rental income	0.6
Maximum annual sublease rental income	0.9
Unconditional Purchase Obligations (Excluding Capital Stock Redemptions) [Abstract]
Unconditional purchase obligations	$ 158.7
Unconditional purchase obligations, subsequent fulfillment period (in months) \| mo	12
Concentration Risks, Types, No Concentration Percentage [Abstract]
Outstanding letters of credit and surety bonds	$ 97.4

COMMITMENTS AND CONTINGENCIES COMMITMENTS AND CONTINGENCIES - OPERATING AND CAPITAL LEASE COMMITMENTS (Details) $ in Thousands	Jan. 31, 2019 USD ($)
Operating Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]
2020	$ 22,769
2021	21,942
2022	19,157
2023	16,882
2024	15,152
Thereafter	33,477
Operating Leases, Future Minimum Payments Due	129,379
Capital Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]
2020	1,343
2021	1,252
2022	1,130
2023	765
2024	107
Thereafter	0
Capital Leases, Future Minimum Payments Due	4,597
Less: amount representing interest	(315)
Present value of minimum lease payments	$ 4,282

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION - SEGMENT REVENUE AND SEGMENT CONTRIBUTION (Details) - USD ($) $ in Thousands	3 Months Ended								12 Months Ended
	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2018	Oct. 31, 2017	Jul. 31, 2017	Apr. 30, 2017	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Segment Reporting Information [Line Items]
Revenue	$ 330,230	$ 303,983	$ 306,327	$ 289,207	$ 318,731	$ 280,726	$ 274,777	$ 260,995	$ 1,229,747	$ 1,135,229	$ 1,062,106
Operating Income (Loss)									114,235	48,630	17,366
Customer Engagement
Segment Reporting Information [Line Items]
Revenue									796,287	740,067	705,897
Cyber Intelligence
Segment Reporting Information [Line Items]
Revenue									433,460	395,162	356,209
Reconciling items \| Customer Engagement
Segment Reporting Information [Line Items]
Segment revenue adjustments									(15,059)	(14,971)	(10,266)
Reconciling items \| Cyber Intelligence
Segment Reporting Information [Line Items]
Segment revenue adjustments									(293)	(258)	(324)
Segment Amount \| Customer Engagement
Segment Reporting Information [Line Items]
Revenue									811,346	755,038	716,163
Operating Income (Loss)									316,776	286,236	269,017
Segment Amount \| Cyber Intelligence
Segment Reporting Information [Line Items]
Revenue									433,753	395,420	356,533
Operating Income (Loss)									$ 114,012	$ 94,585	$ 85,777

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION - RECONCILIATION OF SEGMENT CONTRIBUTION TO OPERATING INCOME (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Segment Reporting Information [Line Items]
Amortization of intangible assets	$ 56,400	$ 72,400	$ 81,500
Stock-based compensation expense	66,657	69,366	65,608
Total reconciling items	666,299	639,812	622,111
Operating Income (Loss)	114,235	48,630	17,366
Segment Amount
Segment Reporting Information [Line Items]
Operating Income (Loss)	430,788	380,821	354,794
Reconciling items
Segment Reporting Information [Line Items]
Segment revenue adjustments	15,352	15,229	10,590
Amortization of intangible assets	56,413	72,425	81,461
Stock-based compensation expense	66,657	69,366	65,608
Acquisition, integration, restructuring, and other unallocated expenses	14,238	20,498	29,599
Total reconciling items	316,553	332,191	337,428
Corporate, Non-Segment
Segment Reporting Information [Line Items]
Shared support expenses	$ 163,893	$ 154,673	$ 150,170

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION - REVENUE AND LONG-LIVED ASSETS BY GEOGRAPHY (Details) - USD ($) $ in Thousands	3 Months Ended								12 Months Ended
	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2018	Oct. 31, 2017	Jul. 31, 2017	Apr. 30, 2017	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Revenues from External Customers and Long-Lived Assets
Revenue	$ 330,230	$ 303,983	$ 306,327	$ 289,207	$ 318,731	$ 280,726	$ 274,777	$ 260,995	$ 1,229,747	$ 1,135,229	$ 1,062,106
Property and equipment, net	100,134				89,089				100,134	89,089
United States
Revenues from External Customers and Long-Lived Assets
Revenue									555,365	445,406	438,034
Property and equipment, net	51,006				45,942				51,006	45,942
Other Americas Regions
Revenues from External Customers and Long-Lived Assets
Revenue									103,158	150,993	134,111
Americas
Revenues from External Customers and Long-Lived Assets
Revenue									658,523	596,399	572,145
EMEA
Revenues from External Customers and Long-Lived Assets
Revenue									321,723	354,495	322,130
APAC
Revenues from External Customers and Long-Lived Assets
Revenue									249,501	184,335	$ 167,831
Israel
Revenues from External Customers and Long-Lived Assets
Property and equipment, net	30,310				27,089				30,310	27,089
Other countries
Revenues from External Customers and Long-Lived Assets
Property and equipment, net	$ 18,818				$ 16,058				$ 18,818	$ 16,058

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION - MAJOR CUSTOMERS (Details)	12 Months Ended
	Jan. 31, 2019
Revenue, Major Customer
Sales to an individual customer	No single customer accounted for more than 10% of our revenue during the years ended January 31, 2019, 2018, and 2017.

SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED) SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED) - QUARTERLY DATA (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended								12 Months Ended
	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2018	Oct. 31, 2017	Jul. 31, 2017	Apr. 30, 2017	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Selected Quarterly Financial Information [Abstract]
Revenue	$ 330,230	$ 303,983	$ 306,327	$ 289,207	$ 318,731	$ 280,726	$ 274,777	$ 260,995	$ 1,229,747	$ 1,135,229	$ 1,062,106
Gross Profit	219,655	192,744	193,020	175,115	204,826	169,321	164,103	150,192	780,534	688,442	639,477
(Loss) income before provision (benefit) for income taxes	33,697	25,814	19,202	(951)	31,136	9,010	(1,314)	(19,932)	77,762	18,900	(23,474)
Net (loss) income	28,308	20,213	22,924	(1,225)	18,286	3,066	(5,766)	(19,040)	70,220	(3,454)	(26,246)
Net (loss) income attributable to Verint Systems Inc.	$ 27,306	$ 18,920	$ 21,980	$ (2,215)	$ 17,097	$ 2,489	$ (6,427)	$ (19,786)	$ 65,991	$ (6,627)	$ (29,380)
Basic (in dollars per share)	$ 0.42	$ 0.29	$ 0.34	$ (0.03)	$ 0.27	$ 0.04	$ (0.10)	$ (0.32)	$ 1.02	$ (0.10)	$ (0.47)
Diluted (in dollars per share)	$ 0.41	$ 0.29	$ 0.33	$ (0.03)	$ 0.26	$ 0.04	$ (0.10)	$ (0.32)	$ 1.00	$ (0.10)	$ (0.47)

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - EQUITY INVESTMENTS (Details) $ in Millions	Jan. 31, 2019 USD ($)
Accounting Policies [Abstract]
Cost Method Investments	$ 3.8

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - SEGMENT REPORTING (Details) - 12 months ended Jan. 31, 2019	Total	segment
Segment Reporting [Abstract]
Number of Reportable Segments	2	2

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - NET INCOME (LOSS) PER SHARE (Details)	Jun. 18, 2014
1.50% Convertible Senior Notes
Debt Conversion
Coupon Interest Rate	1.50%

REVENUE RECOGNITION REVENUE RECOGNITION - POLICY INFORMATION (Details)	12 Months Ended
	Jan. 31, 2019
Revenue from Contract with Customer [Abstract]
Term of software maintenance period over which PCS revenue is recognized (in years)	1 year

INTANGIBLE ASSETS AND GOODWILL INTANGIBLE ASSETS AND GOODWILL - REPORTING UNITS (Details)	12 Months Ended
	Jan. 31, 2019
Goodwill activity
Number of Reporting Units	3

LONG-TERM DEBT LONG-TERM DEBT - DEBT COVENANT (Details)	12 Months Ended
LONG-TERM DEBT LONG-TERM DEBT - DEBT COVENANT (Details)	Jan. 31, 2019 numerator
2017 Revolving Credit Facility
Debt Instrument [Line Items]
Consolidated Total Debt to Consolidated EBITDA Ratio	4.50

STOCKHOLDERS' EQUITY STOCKHOLDERS' EQUITY - SHARE REPURCHASE PROGRAM (Details) $ in Millions	Mar. 29, 2016 USD ($)
Equity [Abstract]
Stock Repurchase Program, Authorized Amount	$ 150

INCOME TAXES INCOME TAXES - FOREIGN WITHHOLDING TAXES (Details) - USD ($) $ in Millions	3 Months Ended	12 Months Ended
	Jan. 31, 2018	Jan. 31, 2019
Provisional Deferred Income Taxes	$ 15.0
Impact of 2017 Tax Act
Provisional Deferred Income Taxes		$ 15.0

SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED) SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED) - UNUSUAL ITEMS (Details) $ in Millions	3 Months Ended
	Jan. 31, 2018 USD ($)
Quarterly Financial Information Disclosure [Abstract]
Provisional Deferred Income Taxes	$ 15.0