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Document and Entity Information - USD ($)	12 Months Ended
Document and Entity Information - USD ($)	Jan. 31, 2020	Mar. 13, 2020	Jul. 31, 2019
Document And Entity Information
Document Type	10-K
Document Annual Report	true
Document Period End Date	Jan. 31, 2020
Document Transition Report	false
Entity File Number	001-34807
Entity Registrant Name	Verint Systems Inc
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	11-3200514
Entity Address, Address Line One	175 Broadhollow Road
Entity Address, City or Town	Melville,
Entity Address, State or Province	NY
Entity Address, Postal Zip Code	11747
City Area Code	(631)
Local Phone Number	962-9600
Title of 12(b) Security	Common Stock, $.001 par value per share
Trading Symbol	VRNT
Security Exchange Name	NASDAQ
Entity Well-known Seasoned Issuer	Yes
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Public Float			$ 3,659,354,000
Entity Common Stock, Shares Outstanding		64,125,209
Entity Central Index Key	0001166388
Current Fiscal Year End Date	--01-31
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	FY
Amendment Flag	false
Documents Incorporated by Reference [Text Block]	The information required by Part III of this report, to the extent not set forth herein, is incorporated herein by reference from the registrant’s definitive proxy statement relating to the Annual Meeting of Stockholders to be held in 2020, which definitive proxy statement shall be filed with the Securities and Exchange Commission within 120 days after the end of the fiscal year to which this report relates.

Consolidated Balance Sheets - USD ($) $ in Thousands	Jan. 31, 2020	Jan. 31, 2019
Current Assets:
Cash and cash equivalents	$ 379,146	$ 369,975
Restricted cash and cash equivalents, and restricted time deposits	43,860	42,262
Short-term investments	20,215	32,329
Accounts receivable, net of allowance for doubtful accounts of $5.3 million and $3.8 million, respectively	382,435	375,663
Contract assets	64,961	63,389
Inventories	20,495	24,952
Prepaid expenses and other current assets	87,946	97,776
Total current assets	999,058	1,006,346
Property and equipment, net	116,111	100,134
Operating lease, right-of-use asset	102,149	0
Goodwill	1,469,211	1,417,481
Intangible assets, net	197,764	225,183
Deferred income taxes	13,802	21,040
Other assets	117,963	96,843
Total assets	3,016,058	2,867,027
Current Liabilities:
Accounts payable	71,604	71,621
Accrued expenses and other current liabilities	229,698	208,481
Current maturities of long-term debt	4,250	4,343
Contract liabilities	397,350	377,376
Total current liabilities	702,902	661,821
Long-term debt	832,798	777,785
Long-term contract liabilities	40,565	30,094
Operating lease liabilities	90,372	0
Deferred income taxes	39,829	43,171
Other liabilities	67,155	93,352
Total liabilities	1,773,621	1,606,223
Commitments and Contingencies
Stockholders' Equity:
Preferred Stock - $0.001 par value; authorized 2,207,000 shares at January 31, 2020 and 2019, respectively; none issued.	0	0
Common stock - $0.001 par value; authorized 120,000,000 shares. Issued 68,529,000 and 66,998,000 shares; outstanding 64,738,000 and 65,333,000 shares at January 31, 2020 and 2019, respectively.	68	67
Additional paid-in capital	1,660,889	1,586,266
Treasury stock, at cost - 3,791,000 and 1,665,000 shares at January 31, 2020 and 2019, respectively.	(174,134)	(57,598)
Accumulated deficit	(105,590)	(134,274)
Accumulated other comprehensive loss	(151,865)	(145,225)
Total Verint Systems Inc. stockholders' equity	1,229,368	1,249,236
Noncontrolling interests	13,069	11,568
Total stockholders' equity	1,242,437	1,260,804
Total liabilities and stockholders' equity	$ 3,016,058	$ 2,867,027

Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Jan. 31, 2020	Jan. 31, 2019
Statement of Financial Position [Abstract]
Allowance for Doubtful Accounts	$ 5,324	$ 3,777
Preferred stock, par value (in dollars per share)	$ 0.001	$ 0.001
Preferred stock, authorized (in shares)	2,207,000	2,207,000
Preferred stock, issued (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.001	$ 0.001
Common stock, authorized (in shares)	120,000,000	120,000,000
Common stock, issued (in shares)	68,529,000	66,998,000
Common stock, outstanding (in shares)	64,738,000	65,333,000
Treasury stock, (in shares)	3,791,000	1,665,000

Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Revenue:
Total revenue	$ 1,303,634	$ 1,229,747	$ 1,135,229
Cost of revenue:
Amortization of acquired technology	23,984	25,403	38,216
Total cost of revenue	463,766	449,213	446,787
Gross profit	839,868	780,534	688,442
Operating expenses:
Research and development, net	231,683	209,106	190,643
Selling, general and administrative	488,871	426,183	414,960
Amortization of other acquired intangible assets	31,458	31,010	34,209
Total operating expenses	752,012	666,299	639,812
Operating income	87,856	114,235	48,630
Other income (expense), net:
Interest income	5,620	4,777	2,477
Interest expense	(40,378)	(37,344)	(35,959)
Losses on early retirements of debt	0	0	2,150
Other income (expense), net	205	(3,906)	5,902
Total other expense, net	(34,553)	(36,473)	(29,730)
Income before provision for income taxes	53,303	77,762	18,900
Provision for income taxes	17,620	7,542	22,354
Net income (loss)	35,683	70,220	(3,454)
Net income attributable to noncontrolling interests	6,999	4,229	3,173
Net income (loss) attributable to Verint Systems Inc.	$ 28,684	$ 65,991	$ (6,627)
Net income (loss) per common share attributable to Verint Systems Inc.
Basic (in dollars per share)	$ 0.43	$ 1.02	$ (0.10)
Diluted (in dollars per share)	$ 0.43	$ 1.00	$ (0.10)
Weighted-average common shares outstanding
Basic (in shares)	66,129	64,913	63,312
Diluted (in shares)	67,355	66,245	63,312
Product
Revenue:
Revenue	$ 454,875	$ 454,650	$ 399,662
Total revenue	454,875	454,650
Cost of revenue:
Cost of revenue	127,183	129,922	131,989
Service and support
Revenue:
Revenue	848,759	775,097	735,567
Total revenue	848,759	775,097
Cost of revenue:
Cost of revenue	$ 312,599	$ 293,888	$ 276,582

Consolidated Statements of Comprehensive Loss - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Net income (loss)	$ 35,683	$ 70,220	$ (3,454)
Other comprehensive (loss) income, net of reclassification adjustments:
Foreign currency translation adjustments	(772)	(34,485)	49,810
Benefit for income taxes on net increase (decrease) from foreign exchange contracts and interest rate swap designated as hedges	1,809	1,466	85
Other comprehensive (loss) income	(6,650)	(41,821)	51,916
Comprehensive income	29,033	28,399	48,462
Comprehensive income attributable to noncontrolling interests	6,989	4,173	3,693
Comprehensive income attributable to Verint Systems Inc.	22,044	24,226	44,769
Foreign currency forward contracts
Other comprehensive (loss) income, net of reclassification adjustments:
Net increase (decrease) from derivative financial instruments designated as hedges	1,786	(4,774)	3,042
Interest Rate Swap
Other comprehensive (loss) income, net of reclassification adjustments:
Net increase (decrease) from derivative financial instruments designated as hedges	$ (9,473)	$ (4,028)	$ (1,021)

Consolidated Statements of Stockholders' Equity - USD ($) $ in Thousands	Total	Total Verint Systems Inc. Stockholders' Equity	Common Stock	Additional Paid-in Capital	Treasury Stock	Accumulated Deficit	Accumulated Other Comprehensive Loss	Noncontrolling Interest
Increase (Decrease) in Stockholders' Equity
Net income (loss)	$ (3,454)	$ (6,627)	$ 0	$ 0	$ 0	$ (6,627)	$ 0	$ 3,173
Other comprehensive (loss) income	51,916	51,396	0	0	0	0	51,396	520
Stock-based compensation - equity classified awards	57,414	57,414	0	57,414	0	0	0	0
Common stock issued for stock awards and stock bonuses	12,976	12,976	$ 1	12,975	0	0	0	0
Common stock issued for stock awards and stock bonuses (in shares)			1,424,000
Treasury stock acquired	$ (278)	(278)	$ 0	0	278	0	0	0
Treasury stock acquired (in shares)	(7,000)		(7,000)
Initial noncontrolling interest related to business combination	$ 2,300	0	$ 0	0	0	0	0	2,300
Capital contributions by noncontrolling interest	595	0	0	0	0	0	0	595
Dividends or distribution to noncontrolling interest	(3,304)	0	0	0	0	0	0	(3,304)
Cumulative effect of new accounting principle in period of adoption \| Accounting Standards Update 2016-16	(869)	(869)	0	0	0	(869)	0	0
Balances at Jan. 31, 2017	1,015,040	1,006,580	$ 64	1,449,335	(57,147)	(230,816)	(154,856)	8,460
Balances (in shares) at Jan. 31, 2017			62,419,000
Balances at Jan. 31, 2018	1,132,336	1,120,592	$ 65	1,519,724	(57,425)	(238,312)	(103,460)	11,744
Balances (in shares) at Jan. 31, 2018			63,836,000
Increase (Decrease) in Stockholders' Equity
Net income (loss)	70,220	65,991	$ 0	0	0	65,991	0	4,229
Other comprehensive (loss) income	(41,821)	(41,765)	0	0	0	0	(41,765)	(56)
Stock-based compensation - equity classified awards	57,659	57,659	0	57,659	0	0	0	0
Common stock issued for stock awards and stock bonuses	8,885	8,885	$ 2	8,883	0	0	0	0
Common stock issued for stock awards and stock bonuses (in shares)			1,501,000
Treasury stock acquired	$ (173)	(173)	$ 0	0	173	0	0	0
Treasury stock acquired (in shares)	(4,000)		(4,000)
Capital contributions by noncontrolling interest	$ 60	0	$ 0	0	0	0	0	60
Dividends or distribution to noncontrolling interest	(4,409)	0	0	0	0	0	0	(4,409)
Cumulative effect of new accounting principle in period of adoption \| Accounting Standards Update 2014-09	38,047	38,047	0	0	0	38,047	0	0
Balances at Jan. 31, 2019	1,260,804	1,249,236	$ 67	1,586,266	(57,598)	(134,274)	(145,225)	11,568
Balances (in shares) at Jan. 31, 2019			65,333,000
Increase (Decrease) in Stockholders' Equity
Net income (loss)	35,683	28,684	$ 0	0	0	28,684	0	6,999
Other comprehensive (loss) income	(6,650)	(6,640)	0	0	0	0	(6,640)	(10)
Stock-based compensation - equity classified awards	65,080	65,080	0	65,080	0	0	0	0
Common stock issued for stock awards and stock bonuses	9,544	9,544	$ 1	9,543	0	0	0	0
Common stock issued for stock awards and stock bonuses (in shares)			1,531,000
Treasury stock acquired	$ (116,536)	(116,536)	$ 0	0	116,536	0	0	0
Treasury stock acquired (in shares)	(2,126,000)		(2,126,000)
Dividends or distribution to noncontrolling interest	$ (5,488)	0	$ 0	0	0	0	0	(5,488)
Balances at Jan. 31, 2020	$ 1,242,437	$ 1,229,368	$ 68	$ 1,660,889	$ (174,134)	$ (105,590)	$ (151,865)	$ 13,069
Balances (in shares) at Jan. 31, 2020			64,738,000

Consolidated Statements of Cash Flows $ in Thousands	12 Months Ended
Consolidated Statements of Cash Flows $ in Thousands	Jan. 31, 2020 USD ($)	Jan. 31, 2019 USD ($)	Jan. 31, 2018 USD ($)
Cash flows from operating activities:
Net income (loss)	$ 35,683	$ 70,220	$ (3,454)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization	91,532	88,915	105,730
Provision for doubtful accounts	2,572	2,746	559
Stock-based compensation, excluding cash-settled awards	82,698	66,657	69,296
Amortization of discount on convertible notes	12,490	11,850	11,243
Provision (benefit) for deferred income taxes	2,145	(3,017)	(7,533)
Non-cash (gains) losses on derivative financial instruments, net	(599)	(2,511)	17
Losses on early retirements of debt	0	0	2,150
Other non-cash items, net	4,544	(2,328)	(428)
Changes in operating assets and liabilities, net of effects of business combinations:
Accounts receivable	(6,894)	(21,520)	(23,512)
Contract assets	(1,470)	5,751	0
Inventories	1,752	(8,208)	(2,865)
Prepaid expenses and other assets	13,523	(4,753)	(1,748)
Accounts payable and accrued expenses	(14,488)	(15,648)	10,158
Contract liabilities	27,575	32,919	9,686
Other liabilities	(13,290)	(7,328)	8,599
Other, net	131	1,506	(1,571)
Net cash provided by operating activities	237,904	215,251	176,327
Cash flows from investing activities:
Cash paid for business combinations, including adjustments, net of cash acquired	(74,096)	(90,022)	(102,978)
Purchases of property and equipment	(35,028)	(31,686)	(35,530)
Purchases of investments	(47,407)	(59,065)	(11,875)
Maturities and sales of investments	59,324	33,118	8,721
Settlements of derivative financial instruments not designated as hedges	3,093	1,335	(1,558)
Cash paid for capitalized software development costs	(17,222)	(7,320)	(3,126)
Change in restricted cash and bank time deposits, including long-term portion	(14,215)	(21,304)	362
Other investing activities	(250)	(779)	(210)
Net cash used in investing activities	(125,801)	(175,723)	(146,194)
Cash flows from financing activities:
Proceeds from borrowings, net of original issuance discount	45,000	0	444,341
Repayments of borrowings and other financing obligations	(6,478)	(5,983)	(431,888)
Payments of equity issuance, debt issuance, and other debt-related costs	(212)	(206)	(7,137)
Dividends or distributions paid to noncontrolling interest	(5,488)	(4,409)	(3,304)
Purchases of treasury stock	(113,690)	(173)	0
Payments of deferred purchase price and contingent consideration for business combinations (financing portion) and other financing activities	(30,454)	(11,110)	(7,515)
Net cash used in financing activities	(111,322)	(21,881)	(5,503)
Foreign currency effects on cash, cash equivalents, restricted cash, and restricted cash equivalents	(1,823)	(3,158)	4,251
Net (decrease) increase in cash, cash equivalents, restricted cash, and restricted cash equivalents	(1,042)	14,489	28,881
Cash, cash equivalents, restricted cash and restricted cash equivalents	412,699	398,210	369,329
Cash, cash equivalents, restricted cash and restricted cash equivalents	411,657	412,699	398,210
Reconciliation of cash, cash equivalents, restricted cash, and restricted cash equivalents at end of period to balance sheet [Abstract]
Cash and cash equivalents	379,146	369,975	337,942
Restricted cash and cash equivalents included in restricted cash and cash equivalents, and restrcited bank time deposits	24,513	40,152	32,955
Restricted cash and cash equivalents included in other assets	7,998	2,572	27,313
Cash, cash equivalents, restricted cash and restricted cash equivalents	$ 411,657	$ 412,699	$ 398,210

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

12 Months Ended

Jan. 31, 2020

Accounting Policies [Abstract]

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Description of Business

Unless the context otherwise requires, the terms “Verint”, “we”, “us”, and “our” in these notes to consolidated financial statements refer to Verint Systems Inc. and its consolidated subsidiaries.

Verint is a global leader in Actionable Intelligence solutions. In a world of massive information growth, our solutions empower organizations with crucial, actionable insights and enable decision makers to anticipate, respond, and take action. Today, over 10,000 organizations in more than 180 countries, including over 85 percent of the Fortune 100, use Verint’s Actionable Intelligence solutions, deployed in the cloud and on premises, to make more informed, timely, and effective decisions.

Our Actionable Intelligence leadership is powered by innovative, enterprise-class software built with artificial intelligence, analytics, automation, and deep domain expertise established by working closely with some of the most sophisticated and forward-thinking organizations in the world. We believe we have one of the industry’s strongest research and development (“R&D”) teams focused on actionable intelligence consisting of approximately one-third of our approximately 6,500 professionals. Our innovative solutions are backed-up by a strong IP portfolio with over 1,000 patents and patent applications worldwide across areas including data capture, artificial intelligence, machine learning, unstructured data analytics, predictive analytics and automation.

On December 4, 2019, we announced our intention to separate into two independent publicly traded companies: one which will consist of our Customer Engagement Solutions business, and one which will consist of our Cyber Intelligence Solutions business. We expect to implement the separation through a pro-rata distribution of common stock of a new entity that will hold the Cyber Intelligence Solutions business to our stockholders (the “Spin-Off”) that is intended to be tax-free to our stockholders for U.S. federal income tax purposes. We expect to complete the Spin-Off shortly after the end of our fiscal year ending January 31, 2021. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Overview—Recent Developments” under Item 7 of this report for a more detailed discussion of the planned Spin-Off.

On December 4, 2019, we also announced that Valor Parent LP (the “Apax Investor”), an affiliate of Apax Partners (“Apax”) will make an investment in us in an amount of up to $400 million, subject to customary closing conditions including the receipt of required regulatory and government approvals. Under the terms of the agreement, the Apax Investor will initially purchase $200 million of our Series A convertible preferred stock, which is expected to occur during the first quarter of our fiscal year ending January 31, 2021. Shortly following the Spin-Off, the Apax Investor will purchase, subject to certain conditions, up to $200 million of Series B convertible preferred stock in the Company, as the entity holding the Customer Engagement Solutions business. Following the closing of the Series A investment, Apax’s ownership in us on an as-converted basis will be approximately 5%. Following completion of the Spin-Off and assuming the issuance of the Series B preferred stock, Apax’s ownership in us on an as-converted basis will be between 11.5% and 15%. See “Management’s discussion and Analysis of Financial Condition and Results of Operations—Liquidity and Capital Resources—Overview” under Item 7 of this report for a more detailed discussion of the planned Apax investment.

Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners.

Impact of COVID-19 Pandemic

During the fourth quarter ended January 31, 2020, concerns related to the spread of COVID-19 began to create global business disruptions as well as disruptions in our operations and to create potential negative impacts on our revenues and other financial results. COVID-19 was declared a pandemic by the World Health Organization on March 11, 2020. The extent to which COVID-19 will impact our financial condition or results of operations is currently uncertain and depends on factors including the impact on our customers, partners, and vendors and on the operation of the global markets in general. Because an increasing portion of our business is based on a subscription model, the effect of COVID-19 on our results of operations may also not be fully reflected for some time. As of the date of the consolidated financial statements presented in this report (January 31, 2020), the impact of the COVID-19 pandemic was not significant. No asset impairments were recorded as of the balance sheet date as no triggering events or changes in circumstances had occurred as of year-end to require such an

impairment; however, due to significant uncertainty surrounding the situation, management’s judgment regarding this could change in the future.

See Note 19, “Subsequent Events”, for additional information regarding the impact of the COVID-19 pandemic.

Principles of Consolidation

The accompanying consolidated financial statements include the accounts of Verint Systems Inc., our wholly owned or otherwise controlled subsidiaries, and a joint venture in which we hold a 50% equity interest. The joint venture is a variable interest entity in which we are the primary beneficiary. Noncontrolling interests in less than wholly owned subsidiaries are reflected within stockholders’ equity on our consolidated balance sheet, but separately from our stockholders’ equity. We hold an option to acquire the noncontrolling interests in two majority owned subsidiaries and we account for the option as an in-substance investment in the noncontrolling common stock of each such subsidiary. We include the fair value of the option within other liabilities and do not recognize noncontrolling interests in these subsidiaries.

Equity investments in companies in which we have less than a 20% ownership interest and cannot exercise significant influence, and which do not have readily determinable fair values, are accounted for at cost, adjusted for changes resulting from observable price changes in orderly transactions for an identical or similar investment of the same issuer, less any impairment.

We include the results of operations of acquired companies from the date of acquisition. All significant intercompany transactions and balances are eliminated.

Use of Estimates

The preparation of financial statements in conformity with U.S. generally accepted accounting principles (“GAAP”) requires our management to make estimates and assumptions, which may affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates.

Restricted Cash and Cash Equivalents, and Restricted Bank Time Deposits

Restricted cash and cash equivalents, and restricted bank time deposits are pledged as collateral or otherwise restricted as to use for vendor payables, general liability insurance, workers’ compensation insurance, warranty programs, and other obligations.

Investments

Our investments generally consist of bank time deposits, and marketable debt securities of corporations, the U.S. government, and agencies of the U.S. government, all with remaining maturities in excess of 90 days at the time of purchase. We held no marketable debt securities at January 31, 2020 and 2019. Investments with maturities in excess of one year are included in other assets.

Accounts Receivable, Net

Trade accounts receivable are comprised of invoiced amounts due from customers for which we have an unconditional right to collect and are not interest-bearing. Credit is extended to customers based on an evaluation of their financial condition and other factors. We generally do not require collateral or other security to support accounts receivable.

Concentrations of Credit Risk

Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash and cash equivalents, bank time deposits, short-term investments, trade accounts receivable, and contract assets. We invest our cash in bank accounts, certificates of deposit, and money market accounts with major financial institutions, in U.S. government and agency obligations, and in debt securities of corporations. By policy, we seek to limit credit exposure on investments through diversification and by restricting our investments to highly rated securities.

We grant credit terms to our customers in the ordinary course of business. Concentrations of credit risk with respect to trade accounts receivable and contract assets are generally limited due to the large number of customers comprising our customer base and their dispersion across different industries and geographic areas. There are two customers in our Cyber Intelligence segment that combined accounted for $51.7 million and $84.3 million of our aggregated accounts receivable and contract

assets, at January 31, 2020 and 2019, respectively. These amounts result from both direct and indirect contracts with governmental agencies outside of the U.S., which we believe present insignificant credit risk.

Allowance for Doubtful Accounts

We estimate the collectability of our accounts receivable balances each accounting period and adjust our allowance for doubtful accounts accordingly. Considerable judgment is required in assessing the collectability of accounts receivable, including consideration of the creditworthiness of each customer, their collection history, and the related aging of past due accounts receivable balances. We evaluate specific accounts when we learn that a customer may be experiencing a deteriorating financial condition due to lower credit ratings, bankruptcy, or other factors that may affect its ability to render payment. We write-off an account receivable and charge it against its recorded allowance at the point when it is considered uncollectible.

The following table summarizes the activity in our allowance for doubtful accounts for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Allowance for doubtful accounts, beginning of year	$	3,777		$	2,217		$	1,842
Provisions charged to expense	2,572			2,746			559
Amounts written off	(1,176		)	(1,172		)	(482		)
Other, including fluctuations in foreign exchange rates	151			(14		)	298
Allowance for doubtful accounts, end of year	$	5,324		$	3,777		$	2,217

Inventories

Inventories are stated at the lower of cost or market. Cost is determined using the weighted-average method of inventory accounting. The valuation of our inventories requires us to make estimates regarding excess or obsolete inventories, including making estimates of the future demand for our products. Although we make every effort to ensure the accuracy of our forecasts of future product demand, any significant unanticipated changes in demand, price, or technological developments could have a significant impact on the value of our inventory and reported operating results. Charges for excess and obsolete inventories are included within cost of revenue.

Property and Equipment, net

Property and equipment are stated at cost, net of accumulated depreciation and amortization. Depreciation is computed using the straight-line method based over the estimated useful lives of the assets. The vast majority of equipment, furniture and other is depreciated over periods ranging from three years to seven years. Software is typically depreciated over periods ranging from three years to four years. Buildings are depreciated over periods ranging from ten years to twenty-five years. Leasehold improvements are amortized over the shorter of their estimated useful lives or the related lease term. Finance leased assets are amortized over the related lease term.

The cost of maintenance and repairs of property and equipment is charged to operations as incurred. When assets are retired or disposed of, the cost and accumulated depreciation or amortization thereon are removed from the consolidated balance sheet and any resulting gain or loss is recognized in the consolidated statement of operations.

Segment Reporting

Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the enterprise’s chief operating decision maker (“CODM”), or decision making group, in deciding how to allocate resources and in assessing performance.

We conduct our business through two operating segments, which are also our reportable segments—Customer Engagement Solutions (“Customer Engagement”) and Cyber Intelligence Solutions (“Cyber Intelligence”). Organizing our business through two operating segments allows us to align our resources and domain expertise to effectively address the Actionable Intelligence market. We determine our reportable segments based on a number of factors our management uses to evaluate and run our business operations, including similarities of customers, products, and technology. Our Chief Executive Officer is our CODM, who primarily reviews segment revenue and segment operating contribution when assessing the financial performance of our segments and allocating resources.

Segment revenue includes adjustments associated with revenue of acquired companies, which are not recognizable within GAAP revenue. These adjustments primarily relate to the acquisition-date excess of the historical carrying value over the fair value of acquired companies’ future maintenance and service performance obligations. As the obligations are satisfied, we report our segment revenue using the historical carrying values of these obligations, which we believe better reflects our ongoing maintenance and service revenue streams, whereas GAAP revenue is reported using the obligations’ acquisition-date fair values. Segment revenue adjustments can also result from aligning an acquired company’s historical revenue recognition policies to our policies.

Segment contribution includes segment revenue and expenses incurred directly by the segment, including material costs, service costs, research and development, selling, marketing, and certain administrative expenses. When determining segment contribution, we do not allocate certain operating expenses which are provided by shared resources or are otherwise generally not controlled by segment management. These expenses are reported as “Shared support expenses” when reconciling segment contribution to operating income, the majority of which are expenses for administrative support functions, such as information technology, human resources, finance, legal, and other general corporate support, and for occupancy expenses. These unallocated expenses also include procurement, manufacturing support, and logistics expenses. We share resources across our segments for efficiency and to avoid duplicative costs.

In addition, segment contribution does not include amortization of acquired intangible assets, stock-based compensation, and other expenses that either can vary significantly in amount and frequency, are based upon subjective assumptions, or in certain cases are unplanned for or difficult to forecast, such as restructuring expenses and business combination transaction and integration expenses, all of which are not considered when evaluating segment performance.

Revenue from transactions between our operating segments is not material.

Please refer to Note 17, “Segment, Geographic, and Significant Customer Information” for further details regarding our operating segments.

Goodwill and Other Acquired Intangible Assets

For business combinations, the purchase prices are allocated to the tangible assets and intangible assets acquired and liabilities assumed based on their estimated fair values on the acquisition dates, with the remaining unallocated purchase prices recorded as goodwill. Goodwill is assigned, at the acquisition date, to those reporting units expected to benefit from the synergies of the combination.

We test goodwill for impairment at the reporting unit level, which can be an operating segment or one level below an operating segment, on an annual basis as of November 1, or more frequently if changes in facts and circumstances indicate that impairment in the value of goodwill may exist. As of January 31, 2020, our reporting units are Customer Engagement, Cyber Intelligence (excluding situational intelligence solutions), and Situational Intelligence, which is a component of our Cyber Intelligence operating segment.

In testing for goodwill impairment, we may elect to utilize a qualitative assessment to evaluate whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount. If we elect to bypass a qualitative assessment, or if our qualitative assessment indicates that goodwill impairment is more likely than not, we perform quantitative impairment testing. If our quantitative testing determines that the carrying value of a reporting unit exceeds its fair value, goodwill impairment is recognized in an amount equal to that excess, limited to the total goodwill allocated to that reporting unit.

We utilize some or all of three primary approaches to assess the fair value of a reporting unit: (a) an income-based approach, using projected discounted cash flows, (b) a market-based approach, using valuation multiples of comparable companies, and (c) a transaction-based approach, using valuation multiples for recent acquisitions of similar businesses made in the marketplace. Our estimate of fair value of each reporting unit is based on a number of subjective factors, including: (a) appropriate consideration of valuation approaches (income approach, comparable public company approach, and comparable transaction approach), (b) estimates of future growth rates, (c) estimates of our future cost structure, (d) discount rates for our estimated cash flows, (e) selection of peer group companies for the public company and the market transaction approaches, (f) required levels of working capital, (g) assumed terminal value, and (h) time horizon of cash flow forecasts.

Acquired identifiable intangible assets include identifiable acquired technologies, customer relationships, trade names, distribution networks, non-competition agreements, sales backlog, and in-process research and development. We amortize the cost of finite-lived identifiable intangible assets over their estimated useful lives, which are periods of 10 years or less.

Amortization is based on the pattern in which the economic benefits of the intangible asset are expected to be realized, which typically is on a straight-line basis. The fair values assigned to identifiable intangible assets acquired in business combinations are determined primarily by using the income approach, which discounts expected future cash flows attributable to these assets to present value using estimates and assumptions determined by management. The acquired identifiable finite-lived intangible assets are being amortized primarily on a straight-line basis, which we believe approximates the pattern in which the assets are utilized, over their estimated useful lives.

Fair Value Measurements

Accounting guidance establishes a fair value hierarchy that requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. An instrument’s categorization within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. This fair value hierarchy consists of three levels of inputs that may be used to measure fair value:


•	Level 1: quoted prices in active markets for identical assets or liabilities;

•

Level 2: inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices in active markets for similar assets or liabilities, quoted prices for identical or similar assets or liabilities in markets that are not active, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities; or


•	Level 3: unobservable inputs that are supported by little or no market activity.

We review the fair value hierarchy classification of our applicable assets and liabilities at each reporting period. Changes in the observability of valuation inputs may result in transfers within the fair value measurement hierarchy. We did not identify any transfers between levels of the fair value measurement hierarchy during the years ended January 31, 2020 and 2019.

Fair Values of Financial Instruments

Our recorded amounts of cash and cash equivalents, restricted cash and cash equivalents, and restricted bank time deposits, accounts receivable, contract assets, investments, and accounts payable approximate fair value, due to the short-term nature of these instruments. We measure certain financial assets and liabilities at fair value based on the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants.

Derivative Financial Instruments

As part of our risk management strategy, when considered appropriate, we use derivative financial instruments including foreign currency forward contracts and interest rate swap agreements to hedge against certain foreign currency and interest rate exposures. Our intent is to mitigate gains and losses caused by the underlying exposures with offsetting gains and losses on the derivative contracts. By policy, we do not enter into speculative positions with derivative instruments.

We record all derivatives as assets or liabilities on our consolidated balance sheets at their fair values. Gains and losses from the changes in values of these derivatives are accounted for based on the use of the derivative and whether it qualifies for hedge accounting.

The counterparties to our derivative financial instruments consist of several major international financial institutions. We regularly monitor the financial strength of these institutions. While the counterparties to these contracts expose us to credit-related losses in the event of a counterparty’s non-performance, the risk would be limited to the unrealized gains on such affected contracts. We do not anticipate any such losses.

Revenue Recognition

We account for revenue in accordance with ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), which was adopted on February 1, 2018, using the modified retrospective transition method. For further discussion of our accounting policies related to revenue see Note 2, “Revenue Recognition.”

Cost of Revenue

Our cost of revenue includes costs of materials, compensation and benefit costs for operations and service personnel, subcontractor costs, royalties and license fees related to third-party software included in our products, cloud infrastructure costs, depreciation of equipment used in operations and service, amortization of capitalized software development costs and certain purchased intangible assets, and related overhead costs. Costs that relate to satisfied (or partially satisfied) performance obligations in customer contracts (i.e. costs that relate to past performance) are expensed as incurred. Please refer to Note 2, “Revenue Recognition” under the heading “Costs to Obtain and Fulfill Contracts” for further details regarding customer contract costs.

Research and Development, net

With the exception of certain software development costs, all research and development costs are expensed as incurred, and consist primarily of personnel and consulting costs, travel, depreciation of research and development equipment, and related overhead and other costs associated with research and development activities.

We receive non-refundable grants from the Israeli Innovation Authority (“IIA”), formerly the Israel Office of the Chief Scientist (“OCS”), that fund a portion of our research and development expenditures. We currently only enter into non-royalty-bearing arrangements with the IIA which do not require us to pay royalties. Funds received from the IIA are recorded as a reduction to research and development expense. Royalties, to the extent paid, are recorded as part of our cost of revenue.

We also periodically derive benefits from participation in certain government-sponsored programs in other jurisdictions, for the support of research and development activities conducted in those locations.

Software Development Costs

Costs incurred to acquire or develop software to be sold, leased or otherwise marketed are capitalized after technological feasibility is established, and continue to be capitalized through the general release of the related software product. Amortization of capitalized costs begins in the period in which the related product is available for general release to customers and is recorded on a straight-line basis, which approximates the pattern in which the economic benefits of the capitalized costs are expected to be realized, over the estimated economic lives of the related software products, generally four years.

Internal-Use Software

We capitalize costs associated with software that is acquired, internally developed or modified solely to meet our internal needs. Capitalization begins when the preliminary project stage has been completed and management with the relevant authority authorizes and commits to the funding of the project. These capitalized costs include external direct costs utilized in developing or obtaining the applications and expenses for employees who are directly associated with the development of the applications. Capitalization of such costs continues until the project is substantially complete and is ready for its intended purpose. Capitalized costs of computer software developed for internal use are generally amortized over estimated useful lives of four years on a straight-line basis, which best represents the pattern of the software’s use.

Income Taxes

We account for income taxes under the asset and liability method which includes the recognition of deferred tax assets and liabilities for the expected future tax consequences of events that have been included in our consolidated financial statements. Under this approach, deferred taxes are recorded for the future tax consequences expected to occur when the reported amounts of assets and liabilities are recovered or paid. The provision for income taxes represents income taxes paid or payable for the current year plus deferred taxes. Deferred taxes result from differences between the financial statement and tax bases of our assets and liabilities, and are adjusted for changes in tax rates and tax laws when changes are enacted. The effects of future changes in income tax laws or rates are not anticipated.

We are subject to income taxes in the United States and numerous foreign jurisdictions. The calculation of our income tax provision involves the application of complex tax laws and requires significant judgment and estimates. On December 22, 2017, the Tax Cuts and Jobs Act (the “2017 Tax Act”) was enacted in the United States. The 2017 Tax Act significantly revised the Internal Revenue Code and it included fundamental changes to taxation of U.S. multinational corporations. Compliance with the 2017 Tax Act requires significant complex computations not previously required by U.S. tax law.

We evaluate the realizability of our deferred tax assets for each jurisdiction in which we operate at each reporting date, and establish valuation allowances when it is more likely than not that all or a portion of our deferred tax assets will not be realized.

The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income of the same character and in the same jurisdiction. We consider all available positive and negative evidence in making this assessment, including, but not limited to, the scheduled reversal of deferred tax liabilities, projected future taxable income, and tax planning strategies. In circumstances where there is sufficient negative evidence indicating that our deferred tax assets are not more-likely-than-not realizable, we establish a valuation allowance.

We use a two-step approach to recognizing and measuring uncertain tax positions. The first step is to evaluate tax positions taken or expected to be taken in a tax return by assessing whether they are more-likely-than-not sustainable, based solely on their technical merits, upon examination and including resolution of any related appeals or litigation process. The second step is to measure the associated tax benefit of each position as the largest amount that we believe is more-likely-than-not realizable. Differences between the amount of tax benefits taken or expected to be taken in our income tax returns and the amount of tax benefits recognized in our financial statements represent our unrecognized income tax benefits, which we either record as a liability or as a reduction of deferred tax assets. Our policy is to include interest (expense and/or income) and penalties related to unrecognized income tax benefits as a component of the provision for income taxes.

Functional Currencies and Foreign Currency Transaction Gains and Losses

The functional currency for most of our foreign subsidiaries is the applicable local currency, although we have several subsidiaries with functional currencies that differ from their local currency, of which the most notable exceptions are our subsidiaries in Israel, whose functional currencies are the U.S. dollar.

Transactions denominated in currencies other than a functional currency are converted to the functional currency on the transaction date, and any resulting assets or liabilities are further translated at each reporting date and at settlement. Gains and losses recognized upon such translations are included within other income (expense), net in the consolidated statements of operations. We recorded net foreign currency losses of $0.1 million and $5.5 million for the years ended January 31, 2020 and 2019, respectively, and net foreign currency gains of $6.8 million for the year ended January 31, 2018.

For consolidated reporting purposes, in those instances where a foreign subsidiary has a functional currency other than the U.S. dollar, revenue and expenses are translated into U.S. dollars using average exchange rates for the reporting period, while assets and liabilities are translated into U.S. dollars using period-end rates. The effects of foreign currency translation adjustments are included in stockholders’ equity as a component of accumulated other comprehensive loss in the accompanying consolidated balance sheets.

Stock-Based Compensation

We recognize the cost of employee services received in exchange for awards of equity instruments based on the grant-date fair value of the award. We recognize the fair value of the award as compensation expense over the period during which an employee is required to provide service in exchange for the award.

For performance stock units for which vesting is in part dependent on total shareholder return, the fair value of the award is estimated on the date of grant using a Monte Carlo Simulation. Expected volatility and expected term are input factors for that model and may require significant management judgment. Expected volatility is estimated utilizing daily historical volatility for Verint common stock price and the constituents of the specific comparator index over a period commensurate with the remaining award performance period. The risk-free interest rate used is equal to the implied daily yield of the zero-coupon U.S. Treasury bill that corresponds with the remaining performance period of the award as of the valuation date.

Net Income (Loss) Per Common Share Attributable to Verint Systems Inc.

Shares used in the calculation of basic net income (loss) per common share are based on the weighted-average number of common shares outstanding during the accounting period. Shares used in the calculation of basic net income per common share include vested but unissued shares underlying awards of restricted stock units when all necessary conditions for earning those shares have been satisfied at the award’s vesting date, but exclude unvested shares of restricted stock because they are contingent upon future service conditions.

We have the option to pay cash, issue shares of common stock, or any combination thereof for the aggregate amount due upon conversion of our 1.50% convertible senior notes due June 1, 2021 (the “Notes”), further details for which appear in Note 7, “Long-Term Debt”. We currently intend to settle the principal amount of the Notes in cash upon conversion and as a result, only the amounts payable in excess of the principal amounts of the Notes, if any, are assumed to be settled with shares of common stock for purposes of computing diluted net income per share.

In periods for which we report a net loss, basic net loss per common share and diluted net loss per common share are identical since the effect of potential common shares is anti-dilutive and therefore excluded.

Leases

We determine if an arrangement is a lease at inception. Operating lease assets are presented as operating lease right-of-use (“ROU”) assets, and corresponding operating lease liabilities are presented within accrued expenses and other current liabilities (current portions), and as operating lease liabilities (long-term portions), on our consolidated balance sheets. Finance lease assets are included in property and equipment, and corresponding finance lease liabilities are included within accrued expenses and other current liabilities (current portions), and other liabilities (long-term portions), on our consolidated balance sheets.

Operating lease ROU assets and operating lease liabilities are recognized based on the present value of the remaining lease payments over the lease term at commencement date. Our leases do not provide an implicit interest rate. We calculate the incremental borrowing rate to reflect the interest rate that we would have to pay to borrow on a collateralized basis an amount equal to the lease payments in a similar economic environment over a similar term, and consider our historical borrowing activities and market data in this determination. The operating lease ROU asset also includes any lease payments made and excludes lease incentives and initial direct costs incurred. Our lease terms may include options to extend or terminate the lease when it is reasonably certain that we will exercise that option. Lease expense for minimum lease payments is recognized on a straight-line basis over the lease term.

We have lease agreements with lease and non-lease components, which we account for as a single lease component. Some of our leases contain variable lease payments, which are expensed as incurred unless those payments are based on an index or rate. Variable lease payments based on an index or rate are initially measured using the index or rate in effect at lease commencement and included in the measurement of the lease liability; thereafter, changes to lease payments due to rate or index updates are recorded as rent expense in the period incurred. We have elected not to recognize ROU assets and lease liabilities for short-term leases that have a term of twelve months or less. The effect of short-term leases on our ROU assets and lease liabilities was not material. Our lease agreements do not contain any material residual value guarantees or material restrictive covenants. In addition, we do not have any related party leases and our sublease transactions are de minimis.

Recent Accounting Pronouncements

New Accounting Pronouncements Recently Adopted

In February 2016, the Financial Accounting Standards Board (“FASB”) issued ASU No. 2016-02, Leases (Topic 842). ASU No. 2016-02 supersedes the requirements in Topic 840, Leases, and requires lessees to recognize ROU assets and liabilities for leases with lease terms of more than twelve months. We adopted ASU No. 2016-02 as of February 1, 2019 using the modified retrospective transition method of applying the new standard at the adoption date. Results for reporting periods beginning on or after February 1, 2019 are presented under the new guidance, while prior periods amounts are not adjusted and continue to be reported in accordance with previous guidance. Disclosures required under the new standard will not be provided for dates and periods before February 1, 2019.

The new standard provided a number of optional practical expedients in transition. We elected the transition package of practical expedients available in the standard, which permits us not to reassess under the new standard our prior conclusions about lease identification, lease classification, and initial direct costs and the practical expedient to not account for lease and non-lease components separately. We did not elect the use-of-hindsight or the practical expedient pertaining to land easements; the latter not being applicable to us.

The adoption of ASU No. 2016-02 resulted in the recognition of ROU assets of approximately $100.4 million and lease liabilities for operating leases of approximately $110.4 million on our consolidated balance sheet as of February 1, 2019 with no material impact to our consolidated statements of operations. The ROU assets are lower than the operating lease liabilities primarily because previously recorded net deferred rent balances were reclassified into the ROU assets. There was no impact to our accumulated deficit upon adoption of the standard. The adoption of the new standard also resulted in significant additional disclosures regarding our leasing activities. Please refer to Note 15, “Leases” for further details.

In February 2018, the FASB issued ASU No. 2018-02, Income Statement-Reporting Comprehensive Income (Topic 220): Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income, which provides companies the option to reclassify from accumulated other comprehensive income to retained earnings the stranded tax effects resulting from the Tax Cuts and Jobs Act of 2017 (the “2017 Tax Act”). The stranded tax effect represents the difference between the amount

previously recorded in other comprehensive income at the historical U.S. federal tax rate that remains in accumulated other comprehensive loss at the time the 2017 Tax Act was effective and the amount that would have been recorded using the newly enacted rate. We adopted this guidance on February 1, 2019, and the adoption did not have an impact on our consolidated financial statements.

In June 2018, the FASB issued ASU No. 2018-07, Compensation - Stock Compensation (Topic 718) - Improvements to Nonemployee Share-Based Payment Accounting, to simplify the accounting for nonemployee share-based payment transactions by expanding the scope of ASC Topic 718, Compensation - Stock Compensation, to include share-based payment transactions for acquiring goods and services from nonemployees. Under the new standard, most of the guidance on stock compensation payments to nonemployees would be aligned with the requirements for share-based payments granted to employees. Adoption of this standard had an immaterial impact on our consolidated financial statements.

New Accounting Pronouncements Not Yet Effective

In December 2019, the FASB issued ASU No. 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes, which affects general principles within Topic 740, Income Taxes and is meant to simplify and reduce the cost of accounting for income taxes. This standard is effective for interim and annual reporting periods beginning after December 15, 2020. We are currently reviewing this standard but do not expect that it will have a material impact on our consolidated financial statements.

In August 2018, the FASB issued ASU No. 2018-15, Intangibles-Goodwill and Other-Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract, which requires customers in a hosting arrangement that is a service contract to follow existing internal-use software guidance to determine which implementation costs to capitalize and which costs to expense. This standard is effective for interim and annual reporting periods beginning after December 15, 2019, with early adoption permitted. We adopted this guidance prospectively to eligible costs incurred on or after February 1, 2020 and do not expect the implementation to have a material impact on our consolidated financial statements.

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework-Changes to The Disclosure Requirements for Fair Value Measurement, which modifies the disclosure requirements on fair value measurements. This standard is effective for annual reporting periods beginning after December 15, 2019, including interim reporting periods within those annual reporting periods, with early adoption permitted. Since the standard affects only disclosure requirements, we do not expect the adoption of the standard to have an impact on our consolidated financial statements.

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments—Credit Losses (Topic 326) - Measurement of Credit Losses on Financial Instruments. This new standard changes the impairment model for most financial assets and certain other instruments. Entities will be required to use a model that will result in the earlier recognition of allowances for losses for trade and other receivables, held-to-maturity debt securities, loans, and other instruments. For available-for-sale debt securities with unrealized losses, the losses will be recognized as allowances rather than as reductions in the amortized cost of the securities. The new standard is effective for annual periods, and for interim periods within those annual periods, beginning after December 15, 2019, with early adoption permitted. A modified retrospective adoption method is required, with a cumulative-effect adjustment to the opening retained earnings balance in the period of adoption. We are currently completing our evaluations of the impact of adopting this standard but do not expect its adoption to have a significant impact on our consolidated financial statements.

REVENUE RECOGNITION REVENUE RECOGNITION

12 Months Ended

Jan. 31, 2020

Revenue from Contract with Customer [Abstract]

Revenue from Contract with Customer [Text Block]

REVENUE RECOGNITION

On February 1, 2018, we adopted ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), using the modified retrospective method applied to those contracts that were not completed as of February 1, 2018. Results for reporting periods beginning after February 1, 2018 are presented under ASU No. 2014-09, while prior period amounts are not adjusted and continue to be reported in accordance with our historic accounting under prior guidance. For contracts that were modified before the effective date of ASU No. 2014-09, we recorded the aggregate effect of all modifications when identifying performance obligations and allocating the transaction price in accordance with the practical expedient provided for under the accounting standard, which permits an entity to record the aggregate effect of all contract modifications that occur before the beginning of the earliest period presented in accordance with the new standard when identifying the satisfied and unsatisfied performance obligations, determining the transaction price, and allocating the transaction price to the satisfied and unsatisfied performance obligations.

Under ASU No. 2014-09, an entity recognizes revenue when its customer obtains control of promised goods or services, in an amount that reflects the consideration that the entity expects to receive in exchange for those goods or services. To determine revenue recognition for contracts that are within the scope of new standard, we perform the following five steps:

1) Identify the contract(s) with a customer

A contract with a customer exists when (i) we enter into an enforceable contract with the customer that defines each party’s rights regarding the goods or services to be transferred and identifies the payment terms related to these goods or services, (ii) the contract has commercial substance, and (iii) we determine that collection of substantially all consideration for goods or services that are transferred is probable based on the customer’s intent and ability to pay the promised consideration. We apply judgment in determining the customer’s ability and intention to pay, which is based on a variety of factors including the customer’s historical payment experience or in the case of a new customer, published credit and financial information pertaining to the customer. Our customary business practice is to enter into legally enforceable written contracts with our customers. The majority of our contracts are governed by a master agreement between us and the customer, which sets forth the general terms and conditions of any individual contract between the parties, which is then supplemented by a customer purchase order to specify the different goods and services, the associated prices, and any additional terms for an individual contract. Multiple contracts with a single counterparty entered into at the same time are evaluated to determine if the contracts should be combined and accounted for as a single contract.

2) Identify the performance obligations in the contract

Performance obligations promised in a contract are identified based on the goods or services that will be transferred to the customer that are both capable of being distinct, whereby the customer can benefit from the goods or services either on its own or together with other resources that are readily available from third parties or from us, and are distinct in the context of the contract, whereby the transfer of the goods or services is separately identifiable from other promises in the contract. To the extent a contract includes multiple promised goods or services, we must apply judgment to determine whether promised goods or services are capable of being distinct and are distinct in the context of the contract. If these criteria are not met the promised goods or services are accounted for as a combined performance obligation. Generally, our contracts do not include non-distinct performance obligations, but certain Cyber Intelligence customers require design, development, or significant customization of our products to meet their specific requirements, in which case the products and services are combined into one distinct performance obligation.

3) Determine the transaction price

The transaction price is determined based on the consideration to which we will be entitled in exchange for transferring goods or services to the customer. We assess the timing of transfer of goods and services to the customer as compared to the timing of payments to determine whether a significant financing component exists. As a practical expedient, we do not assess the existence of a significant financing component when the difference between payment and transfer of deliverables is a year or less, which is the case in the majority of our customer contracts. The primary purpose of our invoicing terms is not to receive or provide financing from or to customers. Our Cyber Intelligence contracts may require an advance payment to encourage customer commitment to the project and protect us from early termination of the contract. To the extent the transaction price includes variable consideration, we estimate the amount of variable consideration that should be included in the transaction price utilizing either the expected value method or the most likely amount method depending on the nature of the variable consideration. Variable consideration is included in the transaction price, if we assessed that a significant future reversal of cumulative revenue under the contract will not occur. Typically, our contracts do not provide our customers with any right of return or refund, and we do not constrain the contract price as it is probable that there will not be a significant revenue reversal due to a return or refund.

4) Allocate the transaction price to the performance obligations in the contract

If the contract contains a single performance obligation, the entire transaction price is allocated to the single performance obligation. However, if a series of distinct goods or services that are substantially the same qualifies as a single performance obligation in a contract with variable consideration, we must determine if the variable consideration is attributable to the entire contract or to a specific part of the contract. We allocate the variable amount to one or more distinct performance obligations but not all or to one or more distinct services that forms a part of a single performance obligation, when the payment terms of the variable amount relate solely to our efforts to satisfy that distinct performance obligation and it results in an allocation that is consistent with the overall allocation objective of ASU No. 2014-09. Contracts that contain multiple performance obligations require an allocation of the transaction price to each performance obligation based on a relative standalone selling price basis unless the transaction price is variable and meets the criteria to be allocated entirely to a performance obligation or to a distinct

good or service that forms part of a single performance obligation. We determine standalone selling price (“SSP”) based on the price at which the performance obligation is sold separately. If the SSP is not observable through past transactions, we estimate the SSP taking into account available information such as market conditions, including geographic or regional specific factors, competitive positioning, internal costs, profit objectives, and internally approved pricing guidelines related to the performance obligation.

5) Recognize revenue when (or as) the entity satisfies a performance obligation

We satisfy performance obligations either over time or at a point in time depending on the nature of the underlying promise. Revenue is recognized at the time the related performance obligation is satisfied by transferring a promised good or service to a customer. In the case of contracts that include customer acceptance criteria, revenue is not recognized until we can objectively conclude that the product or service meets the agreed-upon specifications in the contract.

We only apply the five-step model to contracts when it is probable that we will collect the consideration we are entitled to in exchange for the goods or services we transfer to our customers. Revenue is measured based on consideration specified in a contract with a customer, and excludes taxes assessed by a governmental authority that are both imposed on and concurrent with a specific revenue-producing transaction, that are collected by us from a customer.

Shipping and handling activities that are billed to the customer and occur after control over a product has transferred to a customer are accounted for as fulfillment costs and are included in cost of revenue. Historically, these expenses have not been material.

Nature of Goods and Services

We derive and report our revenue in two categories: (a) product revenue, including licensing of software products, and the sale of hardware products, and (b) service and support revenue, including revenue from installation services, initial and renewal support, project management, hosting services, cloud deployments, bundled SaaS, optional managed services, product warranties, business advisory consulting, and training services.

Our software licenses either provide our customers a perpetual right to use our software or the right to use our software for only a fixed term, in most cases between a one- and three-year time frame. Generally, our contracts do not provide significant services of integration and customization and installation services are not required to be purchased directly from us. The software is delivered before related services are provided and is functional without professional services, updates and technical support. We have concluded that the software license is distinct as the customer can benefit from the software on its own. Software revenue is typically recognized when the software is delivered or made available for download to the customer. We rarely sell our software licenses on a standalone basis and as a result SSP is not directly observable and must be estimated. We apply the adjusted market assessment approach, considering both market conditions and entity specific factors such as assessment of historical data of bundled sales of software licenses with other promised goods and services in order to maximize the use of observable inputs. Software SSP is established based on an appropriate discount from our established list price, taking into consideration whether there are certain stratifications of the population with different pricing practices. Revenue for hardware is recognized at a point in time, generally upon shipment or delivery.

In our Cyber Intelligence Solutions segment certain contracts require us to significantly customize our software and these contracts are generally recognized over time as we perform because our performance does not create an asset with an alternative use and we have an enforceable right to payment plus a reasonable profit for performance completed to date. Revenue is recognized over time based on the extent of progress towards completion of the performance obligation. We use labor hours incurred to measure progress for these contracts because it best depicts the transfer of the asset to the customer. Under the labor hours incurred measure of progress, the extent of progress towards completion is measured based on the ratio of labor hours incurred to date to the total estimated labor hours at completion of the distinct performance obligation. Due to the nature of the work performed in these arrangements, the estimation of total labor hours at completion is complex, subject to many variables and requires significant judgment. If circumstances arise that change the original estimates of revenues, costs, or extent of progress toward completion, revisions to the estimates are made. These revisions may result in increases or decreases in estimated revenues or costs, and such revisions are reflected in revenue on a cumulative catch-up basis in the period in which the circumstances that gave rise to the revision become known. We use the expected cost plus a margin approach to estimate the SSP of our significantly customized solutions.

Professional services revenues primarily consist of fees for deployment and optimization services, as well as training, and are generally recognized over time as the customer simultaneously receives and consumes the benefits of the professional services as the services are performed. Professional services that are billed on a time and materials basis are recognized over time as the

services are performed. For contracts billed on a fixed price basis, revenue is recognized over time using an input method based on labor hours expended to date relative to the total labor hours expected to be required to satisfy the related performance obligation. We determine SSP for our professional services based on the price at which the performance obligation is sold separately, which is observable through past transactions.

Our bundled SaaS contracts are typically comprised of a right to access our software, maintenance, hosting fees and standard managed services. We do not provide the customer the contractual right to take possession of the software at any time during the hosting period under these contracts. The customer can only benefit from the SaaS license, maintenance and standard managed services when combined with the hosting service as the hosting service is the only way for the customer to access the software and benefit from the maintenance and managed services. Accordingly, each of the license, maintenance, hosting and standard managed services is not considered a distinct performance obligation in the context of the contract, and are combined into a single performance obligation (“bundled SaaS services”) and recognized ratably over the contract period. Our bundled SaaS customer contracts can consist of fixed, variable, and usage based fees. Typically, we invoice a portion of the fees at the outset of the contract and then monthly or quarterly thereafter. Certain bundled SaaS contracts include a nonrefundable upfront fee for setup services, which are not distinct from the bundled SaaS services. Non-distinct setup services represent an advanced payment for future bundled SaaS services, and are recognized as revenue when those bundled SaaS services are satisfied, unless the nonrefundable fee is considered to be a material right, in which case the nonrefundable fee is recognized over the expected benefit period, which includes anticipated renewals. We determine SSP for our bundled SaaS services based on the price at which the performance obligation is sold separately, which is observable through past renewal transactions. We satisfy our bundled SaaS services by providing access to our software over time and processing transactions for usage based contracts. For non-usage based fees, the period of time over which we perform is commensurate with the contract term because that is the period during which we have an obligation to provide the service. The performance obligation is recognized on a time elapsed basis, by month for which the services are provided.

Customer support revenue is derived from providing telephone technical support services, bug fixes and unspecified software updates and upgrades to customers on a when-and-if-available basis. Each of these performance obligations provide benefit to the customer on a standalone basis and are distinct in the context of the contract. Each of these distinct performance obligations represent a stand ready obligation to provide service to a customer, which is concurrently delivered and has the same pattern of transfer to the customer, which is why we account for these support services as a single performance obligation. We recognize support services ratably over the contractual term, which typically is one year, and develop SSP for support services based on standalone renewal contracts.

Our Customer Engagement solutions are generally sold with a warranty of one year for hardware and 90 days for software. Our Cyber Intelligence solutions are generally sold with warranties that typically range from 90 days to three years and, in some cases, longer. These warranties do not represent an additional performance obligation as services beyond assuring that the software license and hardware complies with agreed-upon specifications are not provided.

Disaggregation of Revenue

The following table provides information about disaggregated revenue for our Customer Engagement and Cyber Intelligence segments by product revenue and service and support revenue, as well as by the recurring or nonrecurring nature of revenue for each business segment. Recurring revenue is the portion of our revenue that we believe is likely to be renewed in the future. The recurrence of these revenue streams in future periods depends on a number of factors including contractual periods and customers' renewal decisions.

For our Customer Engagement segment:


•	Recurring revenue primarily consists of cloud revenue and initial and renewal support revenue.


◦	Cloud revenue consists primarily of SaaS revenue with some optional managed services revenue.


◦	SaaS revenue consists predominately of bundled SaaS (software with standard managed services) with some unbundled SaaS (software licensing rights sold separately from managed services and accounted for as term-based licenses). Unbundled SaaS can be deployed in the cloud either by us or a cloud partner.


◦	Bundled SaaS revenue is recognized over time and unbundled SaaS revenue is recognized at a point in time. Unbundled SaaS contracts are eligible for renewal after the initial fixed term, which in most cases is between a one- and three-year time frame.


•	Nonrecurring revenue primarily consists of our perpetual licenses, consulting, implementation and installation services, and training.

For our Cyber Intelligence segment:


•	Recurring revenue primarily consists of initial and renewal support, subscription software licenses, and SaaS in certain limited transactions.


•	Nonrecurring revenue primarily consists of our perpetual licenses, long-term projects including software customizations that are recognized over time as control transfers to the customer using a percentage-of-completion (“POC”) method, consulting, implementation and installation services, training, and hardware.



	Year Ended January 31, 2020						Year Ended January 31, 2019
(in thousands)	Customer Engagement		Cyber Intelligence		Total		Customer Engagement		Cyber Intelligence		Total
Revenue:
Product	$	223,397	$	231,478	$	454,875	$	221,721	$	232,929	$	454,650
Service and support	623,128		225,631		848,759		574,566		200,531		775,097
Total revenue	$	846,525	$	457,109	$	1,303,634	$	796,287	$	433,460	$	1,229,747

Revenue by recurrence:
Recurring revenue	$	534,378	$	192,578	$	726,956	$	465,671	$	165,265	$	630,936
Nonrecurring revenue	312,147		264,531		576,678		330,616		268,195		598,811
Total revenue	$	846,525	$	457,109	$	1,303,634	$	796,287	$	433,460	$	1,229,747

The following table provides a further disaggregation of revenue for our Customer Engagement segment:



	Years Ended January 31,
(in thousands)	2020		2019
Customer Engagement revenue
Recurring revenue
Bundled SaaS revenue	$	115,925	$	84,715
Unbundled SaaS revenue	43,368		24,925
Optional managed services revenue	56,534		41,103
Total cloud revenue	215,827		150,743
Support revenue	318,551		314,928
Total recurring revenue	534,378		465,671
Nonrecurring revenue
Perpetual revenue	179,882		196,125
Professional services revenue	132,265		134,491
Total nonrecurring revenue	312,147		330,616
Total Customer Engagement revenue	$	846,525	$	796,287

Contract Balances

The following table provides information about accounts receivable, contract assets, and contract liabilities from contracts with customers:



	January 31,
(in thousands)	2020		2019
Accounts receivable, net	$	382,435	$	375,663
Contract assets	$	64,961	$	63,389
Long-term contract assets (included in Other assets)	$	1,358	$	1,375
Contract liabilities	$	397,350	$	377,376
Long-term contract liabilities	$	40,565	$	30,094

We receive payments from customers based upon contractual billing schedules, and accounts receivable are recorded when the right to consideration becomes unconditional. Contract assets are rights to consideration in exchange for goods or services that we have transferred to a customer when that right is conditional on something other than the passage of time. The majority of

our contract assets represent unbilled amounts related to multi-year unbundled SaaS contracts and our significantly customized solutions as the right to consideration is subject to the contractually agreed upon billing schedule. We expect billing and collection of a majority of our contract assets to occur within the next twelve months and had no asset impairment related to contract assets in the years ended January 31, 2020 and 2019. There are two customers in our Cyber Intelligence segment that accounted for a combined $51.7 million and $84.3 million of our aggregated accounts receivable and contract assets at January 31, 2020 and January 31, 2019, respectively. These amounts result from both direct and indirect contracts with governmental agencies outside of the U.S. which we believe present insignificant credit risk. During the years ended January 31, 2020 and January 31, 2019, we transferred $49.1 million and $60.3 million, respectively, to accounts receivable from contract assets recognized at the beginning of each period, as a result of the right to the transaction consideration becoming unconditional. We recognized $48.8 million and $63.8 million of contract assets during the years ended January 31, 2020 and January 31, 2019, respectively. Contract assets recognized during the period primarily related to multi-year unbundled SaaS contracts in our Customer Engagement segment that are invoiced annually with license revenue recognized upfront.

Contract liabilities represent consideration received or consideration which is unconditionally due from customers prior to transferring goods or services to the customer under the terms of the contract. Revenue recognized during the years ended January 31, 2020 and January 31, 2019 from amounts included in contract liabilities at the beginning of each period was $331.6 million and $303.0 million, respectively.

Remaining Performance Obligations

Transaction price allocated to remaining performance obligations (“RPO”) represents contracted revenue that has not yet been recognized, which includes contract liabilities and non-cancelable amounts that will be invoiced and recognized as revenue in future periods. The majority of our arrangements are for periods of up to three years, with a significant portion being one year or less.

We elected to exclude amounts of variable consideration attributable to sales- or usage-based royalties in exchange for a license of our IP from the remaining performance obligations. The timing and amount of revenue recognition for our remaining performance obligations is influenced by several factors, including seasonality, the timing of support renewals, and the revenue recognition for certain projects, particularly in our Cyber Intelligence segment, that can extend over longer periods of time, delivery under which, for various reasons, may be delayed, modified, or canceled. Further, we have historically generated a large portion of our business each quarter by orders that are sold and fulfilled within the same reporting period. Therefore, the amount of remaining obligations may not be a meaningful indicator of future results.

The following table provides information about remaining performance obligations for each of our operating segments:



	January 31, 2020						January 31, 2019
(in thousands)	Customer Engagement		Cyber Intelligence		Total		Customer Engagement		Cyber Intelligence		Total
RPO:
Expected to be recognized within 1 year	$	374,982	$	356,677	$	731,659	$	358,916	$	302,703	$	661,619
Expected to be recognized in more than 1 year	117,497		225,056		342,553		91,472		267,436		358,908
Total RPO	$	492,479	$	581,733	$	1,074,212	$	450,388	$	570,139	$	1,020,527

Costs to Obtain and Fulfill Contracts

We capitalize commissions paid to internal sales personnel and agent commissions that are incremental to obtaining customer contracts. We have determined that these commissions are in fact incremental and would not have occurred absent the customer contract. Capitalized sales and agent commissions are amortized on a straight-line basis over the period the goods or services are transferred to the customer to which the assets relate, which ranges from immediate to as long as six years, if commission amounts paid upon renewal are not commensurate with amounts paid on the initial contract. A portion of the initial commission payable on the majority of Customer Engagement contracts is amortized over the anticipated support renewal period, which is generally four to six years, due to commissions paid on support renewal contracts not being commensurate with amounts paid on the initial contract.

Total capitalized costs to obtain contracts were $45.0 million as of January 31, 2020, of which $7.7 million is included in prepaid expenses and other current assets and $37.3 million is included in other assets on our consolidated balance sheet. Total capitalized costs to obtain contracts were $36.3 million as of January 31, 2019, of which $6.5 million is included in prepaid expenses and other current assets and $29.8 million is included in other assets on our consolidated balance sheet. During the years ended January 31, 2020 and January 31, 2019, we expensed $54.4 million and $45.7 million, respectively, of sales and agent commissions, which are included in selling, general and administrative expenses and there was no impairment loss recognized for these capitalized costs.

We capitalize costs incurred to fulfill our contracts when the costs relate directly to the contract and are expected to generate resources that will be used to satisfy the performance obligation under the contract and are expected to be recovered through revenue generated under the contract. Costs to fulfill contracts are expensed to cost of revenue as we satisfy the related performance obligations. Total capitalized costs to fulfill contracts were $14.7 million as of January 31, 2020, of which $8.4 million is included in deferred cost of revenue and $6.3 million is included in long-term deferred cost of revenue on our consolidated balance sheet. Total capitalized costs to fulfill contracts were $14.9 million as of January 31, 2019, of which $10.3 million is included in deferred cost of revenue and $4.6 million is included in long-term deferred cost of revenue on our consolidated balance sheet. Deferred cost of revenue is classified in its entirety as current or long-term based on whether the related revenue will be recognized within twelve months of the origination date of the arrangement. The amounts capitalized primarily relate to nonrecurring costs incurred in the initial phase of our bundled SaaS arrangements (i.e., setup costs), which consist of costs related to the installation of systems and processes and prepaid third-party cloud infrastructure costs. Capitalized setup costs are amortized on a straight-line basis over the expected period of benefit, which includes anticipated contract renewals or extensions, consistent with the transfer to the customer of the services to which the asset relates. During the years ended January 31, 2020 and January 31, 2019, we amortized $13.1 million and $18.3 million, respectively, of contract fulfillment costs.

NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC.

12 Months Ended

Jan. 31, 2020

Earnings Per Share [Abstract]

NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC.

The following table summarizes the calculation of basic and diluted net income (loss) per common share attributable to Verint Systems Inc. for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands, except per share amounts)	2020		2019		2018
Net income (loss)	$	35,683	$	70,220	$	(3,454	)
Net income attributable to noncontrolling interests	6,999		4,229		3,173
Net income (loss) attributable to Verint Systems Inc.	$	28,684	$	65,991	$	(6,627	)
Weighted-average shares outstanding:
Basic	66,129		64,913		63,312
Dilutive effect of employee equity award plans	1,226		1,332		—
Dilutive effect of 1.50% convertible senior notes	—		—		—
Dilutive effect of warrants	—		—		—
Diluted	67,355		66,245		63,312
Net income (loss) per common share attributable to Verint Systems Inc.:
Basic	$	0.43	$	1.02	$	(0.10	)
Diluted	$	0.43	$	1.00	$	(0.10	)

We excluded the following weighted-average potential common shares from the calculations of diluted net income (loss) per common share during the applicable periods because their inclusion would have been anti-dilutive:



	Year Ended January 31,
(in thousands)	2020	2019	2018
Stock options and restricted stock-based awards	900	276	1,187
1.50% convertible senior notes	6,205	6,205	6,205
Warrants	6,205	6,205	6,205

In periods for which we report a net loss attributable to Verint Systems Inc., basic net loss per common share and diluted net loss per common share are identical since the effect of all potential common shares is anti-dilutive and therefore excluded.

Our 1.50% convertible senior notes will not impact the calculation of diluted net income per share unless the average price of our common stock, as calculated in accordance with the terms of the indenture governing the Notes, exceeds the conversion price of $64.46 per share. Likewise, diluted net income per share will not include any effect from the Warrants (as defined in Note 7, “Long-Term Debt”) unless the average price of our common stock, as calculated under the terms of the Warrants, exceeds the exercise price of $75.00 per share.

Our Note Hedges (as defined in Note 7, “Long-Term Debt”) do not impact the calculation of diluted net income (loss) per share under the treasury stock method, because their effect would be anti-dilutive. However, in the event of an actual conversion of any or all of the Notes, the common shares that would be delivered to us under the Note Hedges would neutralize the dilutive effect of the common shares that we would issue under the Notes. As a result, actual conversion of any or all of the Notes would not increase our outstanding common stock. Up to 6,205,000 common shares could, however, be issued upon exercise of the Warrants. Further details regarding the Notes, Note Hedges, and the Warrants appear in Note 7, “Long-Term Debt”.

On December 4, 2019, we announced that Valor Parent LP, an affiliate of Apax Partners, will invest up to $400 million in us, in the form of convertible preferred stock. The calculation of basic and diluted net income (loss) per common share will be impacted upon closing of the investment, which is expected to occur during the first quarter of our fiscal year ending January 31, 2021. Further details regarding the separation of our businesses and the convertible preferred stock investment appear in Note 1, “Summary of Significant Accounting Policies” under “Description of Business”.

CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS

12 Months Ended

Jan. 31, 2020

Cash, Cash Equivalents, and Short-term Investments [Abstract]

Cash, Cash Equivalents and Short-term Investments

CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS

The following tables summarize our cash, cash equivalents, and short-term investments as of January 31, 2020 and 2019:



	January 31, 2020
(in thousands)	Cost Basis		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Cash and cash equivalents:
Cash and bank time deposits	$	379,057	$	—	$	—	$	379,057
Money market funds	89		—		—		89
Total cash and cash equivalents	$	379,146	$	—	$	—	$	379,146

Short-term investments:
Bank time deposits	$	20,215	$	—	$	—	$	20,215
Total short-term investments	$	20,215	$	—	$	—	$	20,215



	January 31, 2019
(in thousands)	Cost Basis		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Cash and cash equivalents:
Cash and bank time deposits	$	359,266	$	—	$	—	$	359,266
Money market funds	10,709		—		—		10,709
Total cash and cash equivalents	$	369,975	$	—	$	—	$	369,975

Short-term investments:
Bank time deposits	$	32,329	$	—	$	—	$	32,329
Total short-term investments	$	32,329	$	—	$	—	$	32,329

Bank time deposits which are reported within short-term investments consist of deposits held outside of the U.S. with maturities of greater than 90 days, or without specified maturity dates which we intend to hold for periods in excess of 90 days. All other bank deposits are included within cash and cash equivalents.

During the years ended January 31, 2020, 2019, and 2018, proceeds from maturities and sales of available-for-sale securities were $59.3 million, $33.1 million, and $8.7 million, respectively.

BUSINESS COMBINATIONS AND DIVESTITURES

12 Months Ended

Jan. 31, 2020

Business Combinations [Abstract]

BUSINESS COMBINATIONS

BUSINESS COMBINATIONS AND DIVESTITURES

Year Ended January 31, 2020

During the year ended January 31, 2020, we completed four business combinations:


•	On February 1, 2019, we completed the acquisition of a SaaS workforce optimization company focused on the small and medium-sized business (“SMB”) market as part of our strategy to expand our SMB portfolio. This company has been integrated into our Customer Engagement segment.


•	On July 25, 2019, we completed the acquisition of a SaaS company focused on cloud-based knowledge management solutions as part of our strategy to add additional artificial intelligence and machine learning capabilities into our portfolio. This company is being integrated into our Customer Engagement segment.


•	On December 18, 2019, we completed the acquisition of two software companies under common control focused on multi source intelligence and fusion analytics domains. These companies are being integrated into our Cyber Intelligence segment.


•	On January 13, 2020, we completed the acquisition of a SaaS based company providing web and mobile session replay solutions. This company is being integrated into our Customer Engagement segment.

These business combinations were not individually material to our consolidated financial statements.

The combined consideration for these business combinations of $89.3 million consisted of (i) $76.2 million of combined cash paid at closings or shortly thereafter, partially offset by $2.4 million of cash acquired, resulting in net cash consideration at closing of $73.8 million; and (ii) the fair value of the contingent consideration arrangements described below of $15.3 million; offset by (iii) $2.1 million of other purchase price adjustments. For three of the business combinations, we agreed to make potential additional cash payments to the respective former stockholders aggregating up to approximately $23.5 million, contingent upon the achievement of certain performance targets over periods extending through January 2022, the fair value of which was estimated to be $15.3 million at the acquisition date. Cash paid for these business combinations was funded by cash on hand.

The purchase prices for these business combinations were allocated to the tangible and intangible assets acquired and liabilities assumed based on their estimated fair values on the acquisition dates, with the remaining unallocated purchase prices recorded as goodwill. The fair value assigned to identifiable intangible assets acquired were determined primarily by using the income approach, which discounts expected future cash flows to present value using estimates and assumptions determined by management.

Included among the factors contributing to the recognition of goodwill in these transactions were synergies in products and technologies, and the addition of skilled, assembled workforces. Of the $50.7 million of goodwill associated with these business combinations, $39.1 million and $11.6 million was assigned to our Customer Engagement and Cyber Intelligence segments, respectively, and $15.7 million of which is deductible for income tax purposes.

Revenue and net income (loss) attributable to these business combinations for the year ended January 31, 2020 were not material.

Transaction and related costs, consisting primarily of professional fees and integration expenses, directly related to these business combinations, totaled $5.7 million and $1.0 million for the year ended January 31, 2020 and 2019, respectively. All transaction and related costs were expensed as incurred and are included in selling, general and administrative expenses.

The purchase price allocations for the business combinations completed during the year ended January 31, 2020 have been prepared on a preliminary basis and changes to those allocations may occur as additional information becomes available during the respective measurement periods (up to one year from the respective acquisition dates). Fair values still under review include values assigned to identifiable intangible assets, goodwill, deferred income taxes, and reserves for uncertain income tax positions.

The following table sets forth the components and the allocations of the combined purchase prices for the business combinations completed during the year ended January 31, 2020:



(in thousands)	Amount
Components of Purchase Prices:
Cash	$	76,198
Fair value of contingent consideration	15,253
Other purchase price adjustments	(2,137		)
Total purchase prices	$	89,314

Allocation of Purchase Prices:
Net tangible assets (liabilities):
Accounts receivable	$	3,734
Other current assets, including cash acquired	14,086
Other assets	6,556
Current and other liabilities	(8,364		)
Contract liabilities - current and long-term	(3,794		)
Deferred income taxes	(4,061		)
Net tangible assets	8,157
Identifiable intangible assets:
Customer relationships	13,299
Developed technology	14,443
Trademarks and trade names	1,367
Non-compete agreements	1,307
Total identifiable intangible assets	30,416
Goodwill	50,741
Total purchase prices allocation	$	89,314

For these business combinations, customer relationships, developed technology, trademarks and trade names, and non-compete agreements were assigned estimated useful lives of from five years to nine years, four years to five years, three years to five years, and three years, respectively, the weighted average of which is approximately 6.1 years.

Year Ended January 31, 2019

ForeSee Results, Inc.

On December 19, 2018, we completed the acquisition of all of the outstanding shares of ForeSee Results, Inc. and all of the outstanding membership interests of RSR Acquisition LLC (together, “ForeSee”), a leading cloud Voice of the Customer (“VOC”) vendor with software solutions designed to measure and benchmark a 360-degree view of the customer across every touch point. ForeSee is based in Ann Arbor, Michigan.

The purchase price of $65.2 million consisted of (i) $58.9 million of cash paid at closing, funded from cash on hand, partially offset by $0.4 million of ForeSee’s cash received in the acquisition, resulting in net cash consideration at closing of $58.5 million; (ii) a post-closing deferred purchase price adjustment of $6.0 million which was paid in April 2019; and (iii) $0.3 million of other purchase price adjustments. The acquired business has been integrated into our Customer Engagement operating segment.

The purchase price for ForeSee was allocated to the tangible and intangible assets acquired and liabilities assumed based on their estimated fair values on the acquisition date, with the remaining unallocated purchase price recorded as goodwill. The fair value assigned to identifiable intangible assets acquired were determined primarily by using the income approach, which discounts the expected future cash flows to present value using estimates and assumptions determined by management.

Among the factors contributing to the recognition of goodwill as a component of the ForeSee purchase price allocation were synergies in products and technologies, and the addition of a skilled, assembled workforce. The $34.3 million of goodwill has been assigned to our Customer Engagement segment. For income tax purposes, $1.1 million of this goodwill is deductible and $33.2 million is not deductible.

In connection with the purchase price allocation for ForeSee, the estimated fair value of undelivered performance obligations under customer contracts assumed in the acquisition was determined utilizing a cost build-up approach. The cost build-up

approach calculated fair value by estimating the costs required to fulfill the obligations plus a reasonable profit margin, which approximates the amount that we believe would be required to pay a third party to assume the performance obligations. The estimated costs to fulfill the performance obligations were based on the historical direct costs for delivering similar services. As a result, in allocating the purchase price, we recorded $9.8 million of current and long-term contract liabilities, representing the estimated fair value of undelivered performance obligations for which payment had been received, which will be recognized as revenue as the underlying performance obligations are delivered. For undelivered performance obligations for which payment had not been received, we recorded a $10.2 million asset as a component of the purchase price allocation, representing the estimated fair value of these obligations, $5.5 million of which is included within prepaid expenses and other current assets, and $4.7 million of which is included in other assets. We are amortizing this asset over the underlying delivery periods, which adjusts the revenue we recognize for providing these services to its estimated fair value.

Transaction and related costs directly related to the acquisition of ForeSee, consisting primarily of professional fees and integration expenses, were $3.5 million and $3.3 million for the years ended January 31, 2020 and 2019, respectively, and were expensed as incurred and are included in selling, general and administrative expenses.

Revenue attributable to ForeSee included in our consolidated statement of operations for the year ended January 31, 2019 was not material. A loss before provision (benefit) for income taxes of $6.0 million attributable to ForeSee is included in our consolidated statement of operations for the year ended January 31, 2019.

The following table sets forth the components and the allocation of the purchase price for our acquisition of ForeSee, including adjustments identified subsequent to the valuation date, none of which were material:



(in thousands)	Amount
Components of Purchase Price:
Cash	$	58,901
Deferred purchase price consideration	6,000
Other purchase price adjustments	262
Total purchase price	$	65,163

Allocation of Purchase Price:
Net tangible assets (liabilities):
Accounts receivable	$	7,245
Other current assets, including cash acquired	8,101
Other assets	6,075
Current and other liabilities	(12,710		)
Contract liabilities - current and long-term	(9,821		)
Deferred income taxes	(10,687		)
Net tangible liabilities	(11,797		)
Identifiable intangible assets:
Customer relationships	19,400
Developed technology	20,000
Trademarks and trade names	3,300
Total identifiable intangible assets	42,700
Goodwill	34,260
Total purchase price allocation	$	65,163

The acquired customer relationships, developed technology, and trademarks and trade names were assigned estimated useful lives of five years and nine years, four years, and four years, respectively, the weighted average of which is approximately 6.1 years. The acquired identifiable intangible assets are being amortized on a straight-line basis, which we believe approximates the pattern in which the assets are utilized, over their estimated useful lives.

Other Business Combinations

During the year ended January 31, 2019, we completed three other business combinations:


•	On July 18, 2018, we completed the acquisition of a business that has been integrated into our Customer Engagement operating segment.


•	On November 8, 2018, we completed the acquisition of a business that has been integrated into our Cyber Intelligence operating segment, in which we had a $2.2 million, or approximately 19%, noncontrolling equity investment prior to the acquisition.


•	On November 9, 2018, we acquired certain technology and other assets for use in our Customer Engagement operating segment in a transaction that qualified as a business combination.

These business combinations were not individually material to our consolidated financial statements.

The combined consideration for these business combinations was approximately $51.3 million, including $33.1 million of combined cash paid at the closings. For two of these business combinations, we also agreed to make potential additional cash payments to the respective former stockholders aggregating up to approximately $35.5 million, contingent upon the achievement of certain performance targets over periods extending through January 2021. The fair value of these contingent consideration obligations was estimated to be $15.9 million at the applicable acquisition dates. The acquisition date fair value of our previously held equity interest was approximately $2.2 million and was included in the measurement of the consideration transferred. Cash paid for these business combinations was funded by cash on hand.

Included among the factors contributing to the recognition of goodwill in these transactions were synergies in products and technologies, and the addition of skilled, assembled workforces. Of the $25.1 million of goodwill associated with these business combinations, $14.3 million and $10.8 million was assigned to our Customer Engagement and Cyber Intelligence segments, respectively, and for income tax purposes is not deductible.

Revenue and net income (loss) attributable to these business combinations for the year ended January 31, 2019 were not material.

Transaction and related costs, consisting primarily of professional fees and integration expenses, directly related to these business combinations, totaled $0.9 million for each of the years ended January 31, 2020 and 2019, respectively. All transaction and related costs were expensed as incurred and are included in selling, general and administrative expenses.

The purchase price allocations for the business combinations completed during the year ended January 31, 2019 are final.

The following table sets forth the components and the allocations of the combined purchase prices for the business combinations, other than ForeSee, completed during the year ended January 31, 2019, including adjustments identified subsequent to the respective valuation dates, none of which were material:



(in thousands)	Amount
Components of Purchase Prices:
Cash	$	33,138
Fair value of contingent consideration	15,875
Fair value of previously held equity interest	2,239
Total purchase prices	$	51,252

Allocation of Purchase Prices:
Net tangible assets (liabilities):
Accounts receivable	$	1,897
Other current assets, including cash acquired	6,901
Other assets	9,432
Current and other liabilities	(2,151		)
Contract liabilities - current and long-term	(771		)
Deferred income taxes	(7,914		)
Net tangible assets	7,394
Identifiable intangible assets:
Customer relationships	7,521
Developed technology	10,692
Trademarks and trade names	500
Total identifiable intangible assets	18,713
Goodwill	25,145
Total purchase price allocations	$	51,252

For these business combinations, customer relationships, developed technology, and trademarks and trade names were assigned estimated useful lives of from seven years to ten years, three years to five years, and four years, respectively, the weighted average of which is approximately 6.6 years.

Year Ended January 31, 2018

During the year ended January 31, 2018, we completed seven business combinations:


•	On February 1, March 20, October 3, November 3, December 19, and December 21, 2017, we completed acquisitions of businesses that were integrated into our Customer Engagement operating segment. One of the transactions was an asset acquisition that qualified as a business combination, and another of which retained a noncontrolling interest.


•	On July 1, 2017, we completed the acquisition of a business that was integrated into our Cyber Intelligence operating segment.

These business combinations were not individually material to our consolidated financial statements.

The combined consideration for these business combinations was approximately $134.8 million, including $106.0 million of combined cash paid at the closings. For five of these business combinations, we also agreed to make potential additional cash payments to the respective former stockholders aggregating up to approximately $47.3 million, contingent upon the achievement of certain performance targets over periods extending through January 2022. The fair value of these contingent consideration obligations was estimated to be $25.9 million at the applicable acquisition dates. Cash paid for these business combinations was funded by cash on hand.

Included among the factors contributing to the recognition of goodwill in these transactions were synergies in products and technologies, and the addition of skilled, assembled workforces. Of the $80.2 million of goodwill associated with these business combinations, $76.4 million and $3.8 million was assigned to our Customer Engagement and Cyber Intelligence

segments, respectively. For income tax purposes, $14.5 million of this goodwill is deductible and $65.7 million is not deductible.

Revenue and the impact on net loss attributable to these business combinations for the year ended January 31, 2018 were not material.

Transaction and related costs, consisting primarily of professional fees and integration expenses, directly related to these business combinations, totaled $0.4 million, $2.5 million and $4.9 million for the years ended January 31, 2020, 2019 and 2018, respectively. All transaction and related costs were expensed as incurred and are included in selling, general and administrative expenses.

The purchase price allocations for the business combinations completed during the year ended January 31, 2018 are final.

The following table sets forth the components and the allocations of the combined purchase prices for the business combinations completed during the year ended January 31, 2018, including adjustments identified subsequent to the respective valuation dates, none of which were material:



(in thousands)	Amount
Components of Purchase Prices:
Cash	$	106,049
Fair value of contingent consideration	25,874
Other purchase price adjustments	2,897
Total purchase prices	$	134,820

Allocation of Purchase Prices:
Net tangible assets (liabilities):
Accounts receivable	$	4,184
Other current assets, including cash acquired	15,108
Other assets	2,765
Current and other liabilities	(12,512		)
Contract liabilities - current and long-term	(4,424		)
Deferred income taxes	(7,381		)
Net tangible liabilities	(2,260		)
Identifiable intangible assets:
Customer relationships	24,812
Developed technology	29,614
Trademarks and trade names	2,456
Total identifiable intangible assets	56,882
Goodwill	80,198
Total purchase price allocations	$	134,820

For these business combinations, customer relationships, developed technology, and trademarks and trade names were assigned estimated useful lives of from three years to ten years, from three years to eight years, and from one year to seven years, respectively, the weighted average of which is approximately 6.8 years.

Other Business Combination Information

The pro forma impact of all business combinations completed during the three years ended January 31, 2020 was not material to our historical consolidated operating results and is therefore not presented.

The acquisition date fair values of contingent consideration obligations associated with business combinations are estimated based on probability adjusted present values of the consideration expected to be transferred using significant inputs that are not observable in the market. Key assumptions used in these estimates include probability assessments with respect to the likelihood of achieving the performance targets and discount rates consistent with the level of risk of achievement. At each reporting date, we revalue the contingent consideration obligations to their fair values and record increases and decreases in fair value within selling, general and administrative expenses in our consolidated statements of operations. Changes in the fair

value of the contingent consideration obligations result from changes in discount periods and rates, and changes in probability assumptions with respect to the likelihood of achieving the performance targets.

For the years ended January 31, 2020, 2019, and 2018, we recorded benefits of $0.5 million, $3.6 million, and $8.3 million, respectively, within selling, general and administrative expenses for changes in the fair values of contingent consideration obligations associated with business combinations. The aggregate fair value of the remaining contingent consideration obligations associated with business combinations was $42.9 million at January 31, 2020, of which $22.9 million was recorded within accrued expenses and other current liabilities, and $20.0 million was recorded within other liabilities.

Payments of contingent consideration earned under these agreements were $33.1 million, $13.6 million, and $9.4 million for the years ended January 31, 2020, 2019, and 2018, respectively.

Divestiture

In January 2020, we completed the sale of an insignificant subsidiary in our Customer Engagement segment, which qualified as a separate business, as it no longer fit with our strategic direction or growth targets. In accordance with the terms of the sale agreement, the aggregate purchase price is equal to a percentage of net sales of the former subsidiary’s products during the thirty-six month period following the transaction closing date. We determined the estimated fair value of the contingent consideration with the assistance of a third-party valuation specialist and estimates made by management. The transaction reduced goodwill by $1.1 million and intangible assets by $1.9 million. The transaction resulted in a loss of approximately $2.2 million, which was recorded as part of selling, general, and administrative expenses in our consolidated statement of operations.

INTANGIBLE ASSETS AND GOODWILL

12 Months Ended

Jan. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

INTANGIBLE ASSETS AND GOODWILL

Acquisition-related intangible assets consisted of the following as of January 31, 2020 and 2019:



	January 31, 2020
(in thousands)	Cost		Accumulated Amortization			Net
Intangible assets with finite lives:
Customer relationships	$	465,130	$	(328,069	)	$	137,061
Acquired technology	294,841		(241,585		)	53,256
Trade names	12,957		(6,783		)	6,174
Distribution network	4,440		(4,440		)	—
Non-competition agreements	1,307		(34		)	1,273
Total intangible assets	$	778,675	$	(580,911	)	$	197,764



	January 31, 2019
(in thousands)	Cost		Accumulated Amortization			Net
Intangible assets with finite lives:
Customer relationships	$	452,918	$	(299,549	)	$	153,369
Acquired technology	285,230		(221,145		)	64,085
Trade names	12,859		(5,130		)	7,729
Distribution network	4,440		(4,440		)	—
Total intangible assets	$	755,447	$	(530,264	)	$	225,183

The following table presents net acquisition-related intangible assets by reportable segment as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020		2019
Customer Engagement	$	189,896	$	218,738
Cyber Intelligence	7,868		6,445
Total	$	197,764	$	225,183

Total amortization expense recorded for acquisition-related intangible assets was $55.4 million, $56.4 million, and $72.4 million for the years ended January 31, 2020, 2019, and 2018, respectively. The reported amount of net acquisition-related intangible assets can fluctuate from the impact of changes in foreign currency exchange rates on intangible assets not denominated in U.S. dollars.

Estimated future amortization expense on finite-lived acquisition-related intangible assets is as follows:



(in thousands)
Years Ending January 31,	Amount
2021	$	50,083
2022	46,645
2023	38,570
2024	28,262
2025	11,814
Thereafter	22,390
Total	$	197,764

During the years ended January 31, 2020 and 2018, we recorded $0.1 million and $3.3 million, respectively, of impairments for certain acquired trade names and customer-related intangible assets, which is included within selling, general and administrative expenses. No impairments of acquired intangible assets were recorded during the year ended January 31, 2019.

Goodwill activity for the years ended January 31, 2020, and 2019, in total and by reportable segment, was as follows:



				Reportable Segment
(in thousands)	Total			Customer Engagement			Cyber Intelligence
Year Ended January 31, 2019:
Goodwill, gross, at January 31, 2018	$	1,455,164		$	1,307,136		$	148,028
Accumulated impairment losses through January 31, 2018	(66,865		)	(56,043		)	(10,822		)
Goodwill, net, at January 31, 2018	1,388,299			1,251,093			137,206
Business combinations, including adjustments to prior period acquisitions	59,035			48,225			10,810
Foreign currency translation and other	(29,853		)	(28,991		)	(862		)
Goodwill, net, at January 31, 2019	$	1,417,481		$	1,270,327		$	147,154

Year Ended January 31, 2020:
Goodwill, gross, at January 31, 2019	$	1,484,346		$	1,326,370		$	157,976
Accumulated impairment losses through January 31, 2019	(66,865		)	(56,043		)	(10,822		)
Goodwill, net, at January 31, 2019	1,417,481			1,270,327			147,154
Business combinations, including adjustments to prior period acquisitions	51,301			39,704			11,597
Foreign currency translation and other	429			1,037			(608		)
Goodwill, net, at January 31, 2020	$	1,469,211		$	1,311,068		$	158,143

Balance at January 31, 2020
Goodwill, gross, at January 31, 2020	$	1,536,076		$	1,367,111		$	168,965
Accumulated impairment losses through January 31, 2020	(66,865		)	(56,043		)	(10,822		)
Goodwill, net, at January 31, 2020	$	1,469,211		$	1,311,068		$	158,143

For purposes of reviewing for potential goodwill impairment, we have three reporting units, consisting of Customer Engagement, Cyber Intelligence (excluding situational intelligence solutions), and Situational Intelligence, which is a

component of our Cyber Intelligence operating segment. Based on our November 1, 2019 quantitative goodwill impairment reviews, we concluded that the estimated fair values of all of our reporting units significantly exceeded their carrying values. Based on our November 1, 2018 goodwill impairment qualitative review of each reporting unit, we determined that it is more likely than not that the fair value of each of our reporting units substantially exceeds the respective carrying amounts. Accordingly, there was no indication of impairment and a quantitative goodwill impairment test was not performed.

No changes in circumstances or indicators of potential impairment were identified between November 1 and January 31 in each of the years ended January 31, 2020 and 2019.

No goodwill impairment was identified for the years ended January 31, 2020, 2019, and 2018.

LONG-TERM DEBT

12 Months Ended

Jan. 31, 2020

Long-term Debt, Unclassified [Abstract]

LONG-TERM DEBT

The following table summarizes our long-term debt at January 31, 2020 and 2019:



	January 31,
(in thousands)	2020			2019
1.50% Convertible Senior Notes	$	400,000		$	400,000
June 2017 Term Loan	414,375			418,625
Borrowings under 2017 Revolving Credit Facility	45,000			—
Other debt	—			92
Less: Unamortized debt discounts and issuance costs	(22,327		)	(36,589		)
Total debt	837,048			782,128
Less: current maturities	4,250			4,343
Long-term debt	$	832,798		$	777,785

1.50% Convertible Senior Notes

On June 18, 2014, we issued $400.0 million in aggregate principal amount of 1.50% convertible senior notes due June 1, 2021 (“Notes”), unless earlier converted by the holders pursuant to their terms. Net proceeds from the Notes after underwriting discounts were $391.9 million. The Notes pay interest in cash semiannually in arrears at a rate of 1.50% per annum.

The Notes were issued concurrently with our public issuance of 5,750,000 shares of common stock, the majority of the combined net proceeds of which were used to partially repay certain indebtedness under a prior credit agreement.

The Notes are unsecured and convertible into, at our election, cash, shares of common stock, or a combination of both, subject to satisfaction of specified conditions and during specified periods. If converted, we currently intend to pay cash in respect of the principal amount of the Notes. We currently expect to refinance the Notes at or prior to maturity with new convertible notes or other debt.

The Notes have a conversion rate of 15.5129 shares of common stock per $1,000 principal amount of Notes, which represents an effective conversion price of approximately $64.46 per share of common stock and would result in the issuance of approximately 6,205,000 shares if all of the Notes were converted. The conversion rate has not changed since issuance of the Notes, although throughout the term of the Notes, the conversion rate may be adjusted upon the occurrence of certain events.

On or after December 1, 2020 until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may surrender their Notes for conversion regardless of whether any of the other specified conditions for conversion have been satisfied. As of January 31, 2020, the Notes were not convertible.

In accordance with accounting guidance for convertible debt with a cash conversion option, we separately accounted for the debt and equity components of the Notes in a manner that reflected our estimated nonconvertible debt borrowing rate. We estimated the debt and equity components of the Notes to be $319.9 million and $80.1 million respectively, at the issuance date assuming a 5.00% non-convertible borrowing rate. The equity component was recorded as an increase to additional paid-in capital. The excess of the principal amount of the debt component over its carrying amount (the “debt discount”) is being amortized as interest expense over the term of the Notes using the effective interest method. The equity component is not remeasured as long as it continues to meet the conditions for equity classification.

We allocated transaction costs related to the issuance of the Notes, including underwriting discounts, of $7.6 million and $1.9 million to the debt and equity components, respectively. Issuance costs attributable to the debt component of the Notes are presented as a reduction of long-term debt and are being amortized as interest expense over the term of the Notes, and issuance costs attributable to the equity component were netted with the equity component in additional paid-in capital. The carrying amount of the equity component, net of issuance costs, was $78.2 million at January 31, 2020.

As of January 31, 2020, the carrying value of the debt component was $380.6 million, which is net of unamortized debt discount and issuance costs of $17.7 million and $1.7 million, respectively. Including the impact of the debt discount and related deferred debt issuance costs, the effective interest rate on the Notes was approximately 5.29% for each of the years ended January 31, 2020, 2019, and 2018.

Based on the closing market price of our common stock on January 31, 2020, the if-converted value of the Notes was less than the aggregate principal amount of the Notes.

Note Hedges and Warrants

Concurrently with the issuance of the Notes, we entered into convertible note hedge transactions (the “Note Hedges”) and sold warrants (the “Warrants”). The combination of the Note Hedges and the Warrants serves to increase the effective initial conversion price for the Notes to $75.00 per share. The Note Hedges and Warrants are each separate instruments from the Notes.

Note Hedges

Pursuant to the Note Hedges, we purchased call options on our common stock, under which we have the right to acquire from the counterparties up to approximately 6,205,000 shares of our common stock, subject to customary anti-dilution adjustments, at a price of $64.46, which equals the initial conversion price of the Notes. Our exercise rights under the Note Hedges generally trigger upon conversion of the Notes and the Note Hedges terminate upon maturity of the Notes, or the first day the Notes are no longer outstanding. The Note Hedges may be settled in cash, shares of our common stock, or a combination thereof, at our option, and are intended to reduce our exposure to potential dilution upon conversion of the Notes. We paid $60.8 million for the Note Hedges, which was recorded as a reduction to additional paid-in capital. As of January 31, 2020, we had not purchased any shares of our common stock under the Note Hedges.

Warrants

We sold the Warrants to several counterparties. The Warrants provide the counterparties rights to acquire from us up to approximately 6,205,000 shares of our common stock at a price of $75.00 per share. The Warrants expire incrementally on a series of expiration dates beginning in August 2021. At expiration, if the market price per share of our common stock exceeds the strike price of the Warrants, we will be obligated to issue shares of our common stock having a value equal to such excess. The Warrants could have a dilutive effect on net income per share to the extent that the market value of our common stock exceeds the strike price of the Warrants. Proceeds from the sale of the Warrants were $45.2 million and were recorded as additional paid-in capital. As of January 31, 2020, no Warrants had been exercised and all Warrants remained outstanding.

The Note Hedges and Warrants both meet the requirements for classification within stockholders’ equity, and their respective fair values are not remeasured and adjusted as long as these instruments continue to qualify for stockholders’ equity classification.

Credit Agreements

2017 Credit Agreement

On June 29, 2017, we entered into a new credit agreement (the “2017 Credit Agreement”) with certain lenders and terminated the prior credit agreement.

The 2017 Credit Agreement provides for $725.0 million of senior secured credit facilities, comprised of a $425.0 million term loan maturing on June 29, 2024 (the “2017 Term Loan”) and a $300.0 million revolving credit facility maturing on June 29, 2022 (the “2017 Revolving Credit Facility”), subject to increase and reduction from time to time according to the terms of the 2017 Credit Agreement. The maturity dates of the 2017 Term Loan and 2017 Revolving Credit Facility will be accelerated to March 1, 2021 if on such date any Notes remain outstanding.

The majority of the proceeds from the 2017 Term Loan were used to repay all outstanding terms loans under our prior credit agreement.

The 2017 Term Loan was subject to an original issuance discount of approximately $0.5 million. This discount is being amortized as interest expense over the term of the 2017 Term Loan using the effective interest method.

Interest rates on loans under the 2017 Credit Agreement are periodically reset, at our option, at either a Eurodollar Rate or an ABR rate (each as defined in the 2017 Credit Agreement), plus in each case a margin.

On January 31, 2018, we entered into an amendment to the 2017 Credit Agreement (the “2018 Amendment”) providing for, among other things, a reduction of the interest rate margins on the 2017 Term Loan from 2.25% to 2.00% for Eurodollar loans, and from 1.25% to 1.00% for ABR loans. The vast majority of the impact of the 2018 Amendment was accounted for as a debt modification. For the portion of the 2017 Term Loan which was considered extinguished and replaced by new loans, we wrote off $0.2 million of unamortized deferred debt issuance costs as a loss on early retirement of debt during the three months ended January 31, 2018. The remaining unamortized deferred debt issuance costs and discount are being amortized over the remaining term of the 2017 Term Loan.

As of January 31, 2020, the interest rate on the 2017 Term Loan was 3.85%. Taking into account the impact of the original issuance discount and related deferred debt issuance costs, the effective interest rate on the 2017 Term Loan was approximately 4.02% at January 31, 2020. As of January 31, 2019, the interest rate on the 2017 Term Loan was 4.52%.

Borrowings under the 2017 Revolving Credit Facility were $45.0 million at January 31, 2020, which is included in long-term debt on our consolidated balance sheet. For borrowings under the 2017 Revolving Credit Facility, the margin is determined by reference to our Consolidated Total Debt to Consolidated EBITDA (each as defined in the 2017 Credit Agreement) leverage ratio (the “Leverage Ratio”). As of January 31, 2020, the interest rate on our revolving credit facility borrowings was 3.41%. In addition, we are required to pay a commitment fee with respect to unused availability under the 2017 Revolving Credit Facility at rates per annum determined by reference to our Leverage Ratio. The proceeds of borrowings under the 2017 Revolving Credit Facility were used to fund a portion of our new share repurchase program. Please refer to Note 9, “Stockholders’ Equity”, for more information regarding the share repurchase program.

The 2017 Term Loan requires quarterly principal payments of approximately $1.1 million, which commenced on August 1, 2017, with the remaining balance due on June 29, 2024. Optional prepayments of loans under the 2017 Credit Agreement are generally permitted without premium or penalty.

Our obligations under the 2017 Credit Agreement are guaranteed by each of our direct and indirect existing and future material domestic wholly owned restricted subsidiaries, and are secured by a security interest in substantially all of our assets and the assets of the guarantor subsidiaries, subject to certain exceptions.

The 2017 Credit Agreement contains certain customary affirmative and negative covenants for credit facilities of this type. The 2017 Credit Agreement also contains a financial covenant that, solely with respect to the 2017 Revolving Credit Facility, requires us to maintain a Leverage Ratio of no greater than 4.50 to 1. The limitations imposed by the covenants are subject to certain exceptions as detailed in the 2017 Credit Agreement.

The 2017 Credit Agreement provides for events of default with corresponding grace periods that we believe are customary for credit facilities of this type. Upon an event of default, all of our obligations owed under the 2017 Credit Agreement may be declared immediately due and payable, and the lenders’ commitments to make loans under the 2017 Credit Agreement may be terminated.

Subsequent Event

Subsequent to the year ended January 31, 2020, we increased the borrowings under our 2017 Revolving Credit Facility. As of the date of this report, we have a total of $200.0 million outstanding under the revolving credit facility, which currently bears interest at a weighted average rate of 2.8% per annum.

Loss on Early Retirement of 2014 Term Loans

Our prior credit agreement provided for senior secured credit facilities, comprised of $943.5 million of term loans, of which $300.0 million was borrowed in February 2014 and $643.5 million was borrowed in March 2014 (together, the “2014 Term Loans”), the outstanding portion of which was scheduled to mature in September 2019, and a $300.0 million revolving credit

facility (the “Prior Revolving Credit Facility”), which was scheduled to mature in September 2018, subject to increase and reduction from time to time, in accordance with the terms of the prior credit agreement.

At the June 29, 2017 closing date of the 2017 Credit Agreement, there were $3.2 million of unamortized deferred debt issuance costs and a $0.1 million unamortized term loan discount associated with the 2014 Term Loans and the Prior Revolving Credit Facility. Of the $3.2 million of unamortized deferred debt issuance costs, $1.4 million was associated with commitments under the Prior Revolving Credit Facility provided by lenders that are continuing to provide commitments under the 2017 Revolving Credit Facility and therefore continued to be deferred, and are being amortized on a straight-line basis over the term of the 2017 Revolving Credit Facility. The remaining $1.8 million of unamortized deferred debt issuance costs and the $0.1 million unamortized discount, all of which related to the 2014 Term Loans, were written off as a $1.9 million loss on early retirement of debt during the three months ended July 31, 2017.

2017 Credit Agreement Issuance Costs

We incurred debt issuance costs of approximately $6.8 million in connection with the 2017 Credit Agreement, of which $4.1 million were associated with the 2017 Term Loan and $2.7 million were associated with the 2017 Revolving Credit Facility, which were deferred and are being amortized as interest expense over the terms of the facilities under the 2017 Credit Agreement. As noted previously, during the three months ended January 31, 2018, we wrote off $0.2 million of deferred debt issuance costs associated with the 2017 Term Loan as a result of the 2018 Amendment. Deferred debt issuance costs associated with the 2017 Term Loan are being amortized using the effective interest rate method, and deferred debt issuance costs associated with the 2017 Revolving Credit Facility are being amortized on a straight-line basis.

Future Principal Payments on Term Loans

As of January 31, 2020, future scheduled principal payments on the 2017 Term Loan were as follows:



(in thousands)
Years Ending January 31,	Amount
2021	$	4,250
2022	4,250
2023	4,250
2024	4,250
2025	397,375
Total	$	414,375

Interest Expense

The following table presents the components of interest expense incurred on the Notes and on borrowings under our credit agreements for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020		2019		2018
1.50% Convertible Senior Notes:
Interest expense at 1.50% coupon rate	$	6,000	$	6,000	$	6,000
Amortization of debt discount	12,490		11,850		11,244
Amortization of deferred debt issuance costs	1,177		1,118		1,060
Total Interest Expense - 1.50% Convertible Senior Notes	$	19,667	$	18,968	$	18,304

Borrowings under Credit Agreements:
Interest expense at contractual rates	$	18,021	$	17,741	$	15,412
Impact of interest rate swap agreement	792		—		254
Amortization of debt discounts	68		67		65
Amortization of deferred debt issuance costs	1,569		1,554		1,839
Total Interest Expense - Borrowings under Credit Agreements	$	20,450	$	19,362	$	17,570

SUPPLEMENTAL CONSOLIDATED FINANCIAL STATEMENT INFORMATION

12 Months Ended

Jan. 31, 2020

Organization, Consolidation and Presentation of Financial Statements [Abstract]

SUPPLEMENTAL CONSOLIDATED FINANCIAL STATEMENT INFORMATION

Consolidated Balance Sheets

Inventories consisted of the following as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020		2019
Raw materials	$	9,628	$	10,875
Work-in-process	4,749		5,567
Finished goods	6,118		8,510
Total inventories	$	20,495	$	24,952

Property and equipment, net consisted of the following as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020			2019
Land and buildings	$	10,754		$	10,632
Leasehold improvements	35,463			31,694
Software	53,606			51,950
Equipment, furniture, and other	199,268			164,351
Total cost	299,091			258,627
Less: accumulated depreciation and amortization	(182,980		)	(158,493		)
Total property and equipment, net	$	116,111		$	100,134

Depreciation expense on property and equipment was $28.5 million, $25.5 million, and $26.0 million in the years ended January 31, 2020, 2019, and 2018, respectively.

Other assets consisted of the following as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020		2019
Deferred commissions	$	37,263	$	29,815
Capitalized software development costs, net	27,030		13,342
Long-term restricted cash and time deposits	26,362		23,193
Long-term deferred cost of revenue	6,345		4,630
Deferred debt issuance costs, net	2,005		2,836
Long-term security deposits	1,920		3,760
Other	17,038		19,267
Total other assets	$	117,963	$	96,843

Accrued expenses and other current liabilities consisted of the following as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020		2019
Compensation and benefits	$	100,225	$	96,703
Contingent consideration - current portion	22,859		28,415
Operating lease obligations - current portion	22,656		1,794
Taxes other than income taxes	18,642		20,428
Income taxes	15,084		7,497
Distributor and agent commissions	10,097		11,446
Professional and consulting fees	4,367		3,929
Other	35,768		38,269
Total accrued expenses and other current liabilities	$	229,698	$	208,481

Other liabilities consisted of the following as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020		2019
Unrecognized tax benefits, including interest and penalties	$	22,355	$	33,063
Contingent consideration - long-term portion	20,017		32,925
Derivative financial instruments - long-term portion	11,441		3,906
Finance lease obligations - long-term portion	7,210		3,067
Obligations for severance compensation	2,627		2,601
Deferred rent expense	—		12,254
Other	3,505		5,536
Total other liabilities	$	67,155	$	93,352

Consolidated Statements of Operations

Other income (expense), net consisted of the following for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Foreign currency (losses) gains, net	$	(56	)	$	(5,519	)	$	6,760
Gains (losses) on derivative financial instruments, net	599			2,511			(17		)
Other, net	(338		)	(898		)	(841		)
Total other income (expense), net	$	205		$	(3,906	)	$	5,902

Consolidated Statements of Cash Flows

The following table provides supplemental information regarding our consolidated cash flows for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020		2019		2018
Cash paid for interest	$	23,232	$	22,258	$	24,402
Cash payments of income taxes, net	$	15,391	$	26,887	$	23,450
Non-cash investing and financing transactions:
Liabilities for contingent consideration in business combinations	$	15,253	$	15,944	$	27,605
Finance leases of property and equipment	$	6,404	$	1,137	$	4,350
Accrued but unpaid purchases of property and equipment	$	4,362	$	3,376	$	2,367
Accrued but unpaid purchases of treasury stock	$	2,846	$	—	$	—
Leasehold improvements funded by lease incentives	$	2,604	$	1,397	$	—
Inventory transfers to property and equipment	$	825	$	1,699	$	437
Contingent receivable in exchange for sale of subsidiary	$	738	$	—	$	—

STOCKHOLDERS' EQUITY

12 Months Ended

Jan. 31, 2020

Stockholders' Equity Note [Abstract]

STOCKHOLDERS' EQUITY

STOCKHOLDERS’ EQUITY

Common Stock Dividends

We did not declare or pay any dividends on our common stock during the years ended January 31, 2020, 2019, and 2018. Under the terms of our 2017 Credit Agreement, we are subject to certain restrictions on declaring and paying dividends on our common stock.

Share Repurchase Program

On March 29, 2016, we announced that our board of directors had authorized a common stock repurchase program of up to $150.0 million over two years. This program expired on March 29, 2018. We made a total of $46.9 million in repurchases under the program.

On December 4, 2019, we announced that our board of directors had authorized a new share repurchase program whereby we may repurchase up to $300.0 million of common stock over the period ending on February 1, 2021. We made $116.1 million in repurchases under the program during the year ended January 31, 2020.

Treasury Stock

Repurchased shares of common stock are recorded as treasury stock, at cost, but may from time to time be retired. At January 31, 2020, we held approximately 3,791,000 shares of treasury stock with a cost of $174.1 million. At January 31, 2019, we held approximately 1,665,000 and shares of treasury stock with a cost of $57.6 million.

During the year ended January 31, 2020 we acquired approximately 2,126,000 shares of treasury stock for a cost of $116.5 million, which includes $116.1 million of share repurchases under the new share repurchase program described above and other repurchases to facilitate income tax withholding upon vesting of equity awards. During the year ended January 31, 2019 we acquired approximately 4,000 shares of treasury stock for a cost of $0.2 million. During the year ended January 31, 2018 we received approximately 7,000 shares of treasury stock in a nonmonetary transaction valued at $0.3 million.

From time to time, our board of directors has approved limited programs to repurchase shares of our common stock from directors or officers in connection with the vesting of restricted stock or restricted stock units to facilitate required income tax withholding by us or the payment of required income taxes by such holders. In addition, the terms of some of our equity award agreements with all grantees provide for automatic repurchases by us for the same purpose if a vesting-related or delivery-related tax event occurs at a time when the holder is not permitted to sell shares in the market. Our stock bonus program contains similar terms. Any such repurchases of common stock occur at prevailing market prices and are recorded as treasury stock.

Accumulated Other Comprehensive Income (Loss)

Accumulated other comprehensive income (loss) includes items such as foreign currency translation adjustments and unrealized gains and losses on derivative financial instruments designated as hedges. Accumulated other comprehensive income (loss) is presented as a separate line item in the stockholders’ equity section of our consolidated balance sheets. Accumulated other comprehensive income (loss) items have no impact on our net income (loss) as presented in our consolidated statements of operations.

The following table summarizes changes in the components of our accumulated other comprehensive income (loss) for the years ended January 31, 2020 and 2019:



(in thousands)	Unrealized Gains (Losses) on Derivative Financial Instruments Designated as Hedges			Unrealized Gain on Interest Rate Swap Designated as Hedge			Foreign Currency Translation Adjustments			Total
Accumulated other comprehensive income (loss) at January 31, 2018	$	3,312		$	—		$	(106,772	)	$	(103,460	)
Other comprehensive loss before reclassifications	(8,083		)	(3,043		)	(34,429		)	(45,555		)
Amounts reclassified out of accumulated other comprehensive income (loss)	(3,790		)	—			—			(3,790		)
Net other comprehensive loss	(4,293		)	(3,043		)	(34,429		)	(41,765		)
Accumulated other comprehensive loss at January 31, 2019	(981		)	(3,043		)	(141,201		)	(145,225		)
Other comprehensive income (loss) before reclassifications	2,015			(8,102		)	(762		)	(6,849		)
Amounts reclassified out of accumulated other comprehensive loss	408			(617		)	—			(209		)
Net other comprehensive income (loss)	1,607			(7,485		)	(762		)	(6,640		)
Accumulated other comprehensive income (loss) at January 31, 2020	$	626		$	(10,528	)	$	(141,963	)	$	(151,865	)

All amounts presented in the table above are net of income taxes, if applicable. The accumulated net losses in foreign currency translation adjustments primarily reflect the strengthening of the U.S. dollar against the British pound sterling, which has resulted in lower U.S. dollar-translated balances of British pound sterling-denominated goodwill and intangible assets.

The amounts reclassified out of accumulated other comprehensive income (loss) into the consolidated statement of operations, with presentation location, for the years ended January 31, 2020, 2019, and 2018 were as follows:



	Year Ended January 31,									Financial Statement Location
(in thousands)	2020			2019			2018			Financial Statement Location
Unrealized gains (losses) on derivative financial instruments:
Foreign currency forward contracts	$	11		$	(350	)	$	621		Cost of product revenue
	64			(388		)	599			Cost of service and support revenue
	250			(2,138		)	3,577			Research and development, net
	128			(1,343		)	2,016			Selling, general and administrative
	453			(4,219		)	6,813			Total, before income taxes
	(45		)	429			(683		)	(Provision) benefit for income taxes
	$	408		$	(3,790	)	$	6,130		Total, net of income taxes

Interest rate swap agreement	$	(792	)	$	—		$	(254	)	Interest expense
	—			—			934			Other income (expense), net
	(792		)	—			680			Total, before income taxes
	175			—			(389		)	Benefit (provision) for income taxes
	$	(617	)	$	—		$	291		Total, net of income taxes

RESEARCH AND DEVELOPMENT, NET

12 Months Ended

Jan. 31, 2020

Research and Development [Abstract]

RESEARCH AND DEVELOPMENT, NET

Our gross research and development expenses for the years ended January 31, 2020, 2019, and 2018, were $233.1 million, $211.0 million, and $192.6 million, respectively. Reimbursements from the IIA and other government grant programs amounted to $1.4 million, $1.9 million, and $2.0 million for the years ended January 31, 2020, 2019, and 2018, respectively, which were recorded as reductions of gross research and development expenses.

We capitalize certain costs incurred to develop our commercial software products, and we then recognize those costs within cost of product revenue as the products are sold. Activity for our capitalized software development costs for the years ended January 31, 2020, 2019, and 2018 was as follows:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Capitalized software development costs, net, beginning of year	$	13,342		$	9,228		$	9,509
Software development costs capitalized during the year	17,222			7,320			3,126
Amortization of capitalized software development costs	(3,561		)	(3,101		)	(3,338		)
Foreign currency translation and other	27			(105		)	(69		)
Capitalized software development costs, net, end of year	$	27,030		$	13,342		$	9,228

There were no material impairments of such capitalized costs during the years ended January 31, 2020, 2019, and 2018.

INCOME TAXES

12 Months Ended

Jan. 31, 2020

Income Tax Disclosure [Abstract]

INCOME TAXES

The components of income (loss) before provision for income taxes for the years ended January 31, 2020, 2019, and 2018 were as follows:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Domestic	$	(49,703	)	$	(12,927	)	$	(44,502	)
Foreign	103,006			90,689			63,402
Total income before provision for income taxes	$	53,303		$	77,762		$	18,900

The provision for income taxes for the years ended January 31, 2020, 2019, and 2018 consisted of the following:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Current provision (benefit) for income taxes:
Federal	$	8,683		$	(1,582	)	$	4,364
State	1,033			2,299			1,215
Foreign	5,759			9,842			24,308
Total current provision for income taxes	15,475			10,559			29,887
Deferred provision (benefit) for income taxes:
Federal	(4,096		)	(4,099		)	4,734
State	948			(2,687		)	(58		)
Foreign	5,293			3,769			(12,209		)
Total deferred provision (benefit) for income taxes	2,145			(3,017		)	(7,533		)
Total provision for income taxes	$	17,620		$	7,542		$	22,354

The reconciliation of the U.S. federal statutory rate to our effective tax rate on income (loss) before provision for income taxes for the years ended January 31, 2020, 2019, and 2018 was as follows:



	Year Ended January 31,
(in thousands)	2020			2019			2018
U.S. federal statutory income tax rate	21.0		%	21.0		%	33.8		%

Income tax provision at the U.S. federal statutory rate	$	11,193		$	16,330		$	6,394
State income tax provision	230			3,968			1,792
Foreign tax rate differential	11,700			9,516			(9,434		)
Tax incentives	(8,395		)	(7,377		)	(3,891		)
Valuation allowances	1,607			(24,099		)	14,539
Stock-based and other compensation	(2,143		)	678			(8,656		)
Non-deductible expenses	2,752			(412		)	(2,091		)
Tax contingencies	(11,550		)	(3,035		)	5,017
U.S. tax effects of foreign operations	11,963			11,559			8,591
Impact of the 2017 Tax Act	—			—			9,641
Other, net	263			414			452
Total provision for income taxes	$	17,620		$	7,542		$	22,354
Effective income tax rate	33.1		%	9.7		%	118.3		%

The table above reflects January 31, 2020 and 2019 U.S. federal statutory income tax rates of 21.0% and January 31, 2018 U.S. federal statutory income tax rate of 33.8% due to the 2017 Tax Act. The 2017 Tax Act includes a reduction of the corporate tax rate from a top marginal rate of 35% to a flat rate of 21%. Section 15 of the Internal Revenue Code stipulates that our fiscal year ending January 31, 2018 had a blended corporate tax rate of 33.8% which is based on the applicable tax rates before and after the 2017 Tax Act and the number of days in the year.

Our operations in Israel have been granted “Approved Enterprise” (“AE”) status by the Investment Center of the Israeli Ministry of Industry, Trade and Labor, which makes us eligible for tax benefits under the Israeli Law for Encouragement of Capital Investments, 1959. Under the terms of the program, income attributable to an approved enterprise is exempt from income tax for a period of two years and is subject to a reduced income tax rate for the subsequent five years to eight years (generally 10% - 23%, depending on the percentage of foreign investment in the company). Our AE status expires between January 31, 2020 and January 31, 2021. Based on the current law, the company qualifies for an alternative tax incentive program as a Preferred Technological Enterprise (“PTE”). Pursuant to Amendment 73 to the Investment Law adopted in 2017, a company located in the Center of Israel that meets the conditions for PTE is subject to a 12% tax rate on eligible income. Income not eligible for PTE benefits is taxed at the regular corporate rate of 23%. In addition, certain operations in Cyprus qualify for favorable tax treatment under the Cypriot Intellectual Property Regime (“IP Regime”). This legislation exempts 80% of income and gains derived from patents, copyrights, and trademarks from taxation. These tax incentives decreased our effective tax rate by 10.1%, 9.0%, and 17.8% for the years ended January 31, 2020, 2019, and 2018, respectively.

Deferred tax assets and liabilities consisted of the following at January 31, 2020 and 2019:



	January 31,
(in thousands)	2020			2019
Deferred tax assets:
Accrued expenses	$	3,979		$	9,510
Operating lease liabilities	15,716			—
Fair value of derivatives	3,332			—
Loss carryforwards	30,063			25,451
Tax credits	7,021			9,239
Stock-based and other compensation	14,087			14,646
Capitalized research and development expenses	18			8,178
Total deferred tax assets	74,216			67,024
Deferred tax liabilities:
Deferred cost of revenue	(7,588		)	(8,173		)
Goodwill and other intangible assets	(36,989		)	(41,781		)
Unremitted earnings of foreign subsidiaries	(12,257		)	(12,257		)
Operating lease right-of-use assets	(12,401		)	—
Other, net	(4,674		)	(2,418		)
Total deferred tax liabilities	(73,909		)	(64,629		)
Valuation allowance	(26,334		)	(24,526		)
Net deferred tax liabilities	$	(26,027	)	$	(22,131	)

Recorded as:
Deferred tax assets	$	13,802		$	21,040
Deferred tax liabilities	(39,829		)	(43,171		)
Net deferred tax liabilities	$	(26,027	)	$	(22,131	)

At January 31, 2020, we had U.S. federal NOL carryforwards of approximately $293.5 million. These loss carryforwards expire in various years ending from January 31, 2021 to January 31, 2039. We had state NOL carryforwards of approximately $194.9 million, expiring in years ending from January 31, 2021 to January 31, 2038. We had foreign NOL carryforwards of approximately $93.9 million. At January 31, 2020, all but $6.0 million of these foreign loss carryforwards had indefinite carryforward periods. Certain of these federal, state, and foreign loss carryforwards and credits are subject to Internal Revenue Code Section 382 or similar provisions, which impose limitations on their utilization following certain changes in ownership of the entity generating the loss carryforward. We had U.S. federal, state, and foreign tax credit carryforwards of approximately $11.7 million at January 31, 2020, the utilization of which is subject to limitation. At January 31, 2020, approximately $4.1 million of these tax credit carryforwards may be carried forward indefinitely. The balance of $7.6 million expires in various years ending from January 31, 2021 to January 31, 2038.

We currently intend to continue to indefinitely reinvest a portion of the earnings of our foreign subsidiaries to finance foreign activities. Except to the extent of the U.S. tax provided on earnings of our foreign subsidiaries as of January 31, 2020 and withholding taxes of $15.0 million accrued as of January 31, 2020 with respect to certain identified cash that may be repatriated to the U.S., we have not provided tax on the outside basis difference of foreign subsidiaries nor have we provided for any additional withholding or other tax that may be applicable should a future distribution be made from any unremitted earnings of foreign subsidiaries. Due to complexities in the laws of the foreign jurisdictions and the assumptions that would have to be made, it is not practicable to estimate the total amount of income and withholding taxes that would have to be provided on such earnings.

As required by the authoritative guidance on accounting for income taxes, we evaluate the realizability of deferred tax assets on a jurisdictional basis at each reporting date. Accounting for income taxes guidance requires that a valuation allowance be established when it is more likely than not that all or a portion of the deferred tax assets will not be realized. In circumstances where there is sufficient negative evidence indicating that the deferred tax assets are not more likely than not realizable, we establish a valuation allowance. We have recorded valuation allowances in the amounts of $26.3 million and $24.5 million at January 31, 2020 and 2019, respectively.

Activity in the recorded valuation allowance consisted of the following for the years ended January 31, 2020 and 2019:



	Year Ended January 31,
(in thousands)	2020			2019
Valuation allowance, beginning of year	$	(24,526	)	$	(55,116	)
Income tax benefit (provision)	(1,607		)	24,099
Adoption of ASU No. 2014-09	—			5,763
Business combinations	—			124
Currency translation adjustment and other	(201		)	604
Valuation allowance, end of year	$	(26,334	)	$	(24,526	)

In accordance with the authoritative guidance on accounting for uncertainty in income taxes, differences between the amount of tax benefits taken or expected to be taken in our income tax returns and the amount of tax benefits recognized in our financial statements, determined by applying the prescribed methodologies of accounting for uncertainty in income taxes, represent our unrecognized income tax benefits, which we either record as a liability or as a reduction of deferred tax assets.

For the years ended January 31, 2020, 2019, and 2018, the aggregate changes in the balance of gross unrecognized tax benefits were as follows:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Gross unrecognized tax benefits, beginning of year	$	109,066		$	115,709		$	148,639
Increases related to tax positions taken during the current year	2,464			8,843			12,260
Increases as a result of business combinations	286			1,032			43
Increases related to tax positions taken during prior years	147			10,305			9,226
Increases (decreases) related to foreign currency exchange rates	1,373			(2,253		)	2,449
Reductions for tax positions of prior years	(17,388		)	(23,415		)	(8,266		)
Reductions for settlements with tax authorities	(4,370		)	(1,054		)	(140		)
Reduction for rate change due to the 2017 Tax Act	—			—			(48,004		)
Lapses of statutes of limitations	(299		)	(101		)	(498		)
Gross unrecognized tax benefits, end of year	$	91,279		$	109,066		$	115,709

As of January 31, 2020, we had $91.3 million of unrecognized tax benefits, all of which, if recognized, would impact the effective income tax rate in future periods. We recorded $1.9 million, $0.7 million, and $1.5 million of tax expense for interest and penalties related to uncertain tax positions in our provision for income taxes for the years ended January 31, 2020, 2019, and 2018, respectively. Accrued liabilities for interest and penalties were $2.9 million and $4.6 million at January 31, 2020 and 2019, respectively. Interest and penalties (expense and/or benefit) are recorded as a component of the provision for income taxes in the consolidated financial statements.

Our income tax returns are subject to ongoing tax examinations in several jurisdictions in which we operate. In Israel, we are no longer subject to income tax examination for years prior to January 31, 2018. In the United Kingdom, with the exception of years which are currently under examination, we are no longer subject to income tax examination for years prior to January 31, 2017. In the U.S., our federal returns are no longer subject to income tax examination for years prior to January 31, 2017. However, to the extent we generated NOLs or tax credits in closed tax years, future use of the NOL or tax credit carry forward balance would be subject to examination within the relevant statute of limitations for the year in which utilized.

As of January 31, 2020, income tax returns are under examination in the following significant tax jurisdictions:



Jurisdiction		Tax Years
United Kingdom		December 31, 2006, January 31, 2008, January 31, 2018
India		March 31, 2007, March 31, 2008, March 31, 2010 - March 31, 2013, March 31, 2017

We regularly assess the adequacy of our provisions for income tax contingencies. As a result, we may adjust the reserves for unrecognized tax benefits for the impact of new facts and developments, such as changes to interpretations of relevant tax law, assessments from taxing authorities, settlements with taxing authorities, and lapses of statutes of expiration. We believe that it is reasonably possible that the total amount of unrecognized tax benefits at January 31, 2020 could decrease by approximately $1.3 million in the next twelve months as a result of settlement of certain tax audits or lapses of statutes of limitation. Such decreases may involve the payment of additional taxes, the adjustment of certain deferred taxes including the need for additional valuation allowances and the recognition of tax benefits.

FAIR VALUE MEASUREMENTS

12 Months Ended

Jan. 31, 2020

Fair Value Disclosures [Abstract]

FAIR VALUE MEASUREMENTS

Assets and Liabilities Measured at Fair Value on a Recurring Basis

Our assets and liabilities measured at fair value on a recurring basis consisted of the following as of January 31, 2020 and 2019:



	January 31, 2020
	Fair Value Hierarchy Category
(in thousands)	Level 1		Level 2		Level 3
Assets:
Money market funds	$	89	$	—	$	—
Foreign currency forward contracts	—		812		—
Contingent consideration receivable	—		—		738
Total assets	$	89	$	812	$	738
Liabilities:
Foreign currency forward contracts	$	—	$	132	$	—
Interest rate swap agreement	—		13,501		—
Contingent consideration - business combinations	—		—		42,875
Option to acquire noncontrolling interests of consolidated subsidiaries	—		—		2,900
Total liabilities	$	—	$	13,633	$	45,775



	January 31, 2019
	Fair Value Hierarchy Category
(in thousands)	Level 1		Level 2		Level 3
Assets:
Money market funds	$	10,709	$	—	$	—
Foreign currency forward contracts	—		1,401		—
Interest rate swap agreement	—		2,072		—
Total assets	$	10,709	$	3,473	$	—
Liabilities:
Foreign currency forward contracts	$	—	$	2,086	$	—
Interest rate swap agreements	—		4,028		—
Contingent consideration - business combinations	—		—		61,340
Option to acquire noncontrolling interests of consolidated subsidiaries	—		—		3,000
Total liabilities	$	—	$	6,114	$	64,340

In January 2020, we completed the sale of an insignificant subsidiary in our Customer Engagement segment. In accordance with the terms of the sale agreement, 100% of the aggregate purchase price is contingent in nature based on a percentage of net sales of the former subsidiary’s products during the thirty-six month period following the transaction closing. We include the fair value of the contingent consideration receivable within prepaid expenses and other current assets and other assets on our consolidated balance sheet. The estimated fair value of this asset, which is measured using Level 3 inputs, as of January 31, 2020 was $0.7 million. Due to the timing of this transaction, there was no change to the estimated fair value of this receivable recorded in operating expenses for the year ended January 31, 2020.

The following table presents the changes in the estimated fair values of our liabilities for contingent consideration measured using significant unobservable inputs (Level 3) for the years ended January 31, 2020 and 2019:



	Year Ended January 31,
(in thousands)	2020			2019
Fair value measurement, beginning of year	$	61,340		$	62,829
Contingent consideration liabilities recorded for business combinations	15,253			15,944
Changes in fair values, recorded in operating expenses	(531		)	(3,561		)
Payments of contingent consideration	(33,088		)	(13,600		)
Foreign currency translation and other	(99		)	(272		)
Fair value measurement, end of year	$	42,875		$	61,340

Our estimated liability for contingent consideration represents potential payments of additional consideration for business combinations, payable if certain defined performance goals are achieved. Changes in fair value of contingent consideration are recorded in the consolidated statements of operations within selling, general and administrative expenses.

During the year ended January 31, 2017, we acquired two majority owned subsidiaries for which we hold an option to acquire the noncontrolling interests. We account for the option as an in-substance investment in the noncontrolling common stock of each such subsidiary. We include the fair value of the option within other liabilities and do not recognize noncontrolling interests in these subsidiaries. The following table presents the change in the estimated fair value of this liability, which is measured using Level 3 inputs, for the years ended January 31, 2020 and 2019:



	Year Ended January 31,
(in thousands)	2020			2019
Fair value measurement, beginning of year	$	3,000		$	2,950
Change in fair value, recorded in operating expenses	(100		)	50
Fair value measurement, end of year	$	2,900		$	3,000

There were no transfers between levels of the fair value measurement hierarchy during the years ended January 31, 2020 and 2019.

Fair Value Measurements

Money Market Funds - We value our money market funds using quoted active market prices for such funds.

Short-term Investments, Corporate Debt Securities, and Commercial Paper - The fair values of short-term investments, as well as corporate debt securities and commercial paper classified as cash equivalents, are estimated using observable market prices for identical securities that are traded in less-active markets, if available. When observable market prices for identical securities are not available, we value these short-term investments using non-binding market price quotes from brokers which we review for reasonableness using observable market data; quoted market prices for similar instruments; or pricing models, such as a discounted cash flow model.

Foreign Currency Forward Contracts - The estimated fair value of foreign currency forward contracts is based on quotes received from the counterparties thereto. These quotes are reviewed for reasonableness by discounting the future estimated cash flows under the contracts, considering the terms and maturities of the contracts and market foreign currency exchange rates using readily observable market prices for similar contracts.

Interest Rate Swap Agreements - The fair values of our interest rate swap agreements are based in part on data received from the counterparty, and represents the estimated amount we would receive or pay to settle the agreements, taking into consideration current and projected future interest rates as well as the creditworthiness of the parties, all of which can be validated through readily observable data from external sources.

Contingent Consideration Asset or Liability - Business Combinations and Divestitures - The fair value of the contingent consideration related to business combinations and divestitures is estimated using a probability-adjusted discounted cash flow model. These fair value measurements are based on significant inputs not observable in the market. The key internally developed assumptions used in these models are discount rates and the probabilities assigned to the milestones to be achieved. We remeasure the fair value of the contingent consideration at each reporting period, and any changes in fair value resulting from either the passage of time or events occurring after the acquisition date, such as changes in discount rates, or in the expectations of achieving the performance targets, are recorded within selling, general, and administrative expenses. Increases or decreases in discount rates would have inverse impacts on the related fair value measurements, while favorable or

unfavorable changes in expectations of achieving performance targets would result in corresponding increases or decreases in the related fair value measurements. We utilized discount rates ranging from 2.1% to 4.9% in our calculations of the estimated fair values of our contingent consideration liabilities as of January 31, 2020. We utilized discount rates ranging from 3.8% to 5.8% in our calculations of the estimated fair values of our contingent consideration liabilities as of January 31, 2019. We utilized discount rates ranging from 4.3% to 4.9% in our calculation of the estimated fair value of our contingent consideration asset as of January 31, 2020.

Option to Acquire Noncontrolling Interests of Consolidated Subsidiaries - The fair value of the option is determined primarily by using the income approach, which discounts expected future cash flows to present value using estimates and assumptions determined by management. This fair value measurement is based upon significant inputs not observable in the market. We remeasure the fair value of the option at each reporting period, and any changes in fair value are recorded within selling, general, and administrative expenses. We utilized discount rates of 9.0% and 12.5% in our calculation of the estimated fair value of the option as of January 31, 2020 and 2019, respectively.

Other Financial Instruments

The carrying amounts of accounts receivable, contract assets, accounts payable, and accrued liabilities and other current liabilities approximate fair value due to their short maturities.

The estimated fair values of our term loan and our revolving credit borrowings at January 31, 2020 were $417 million and $45 million, respectively. The estimated fair value of our term loan at January 31, 2019 was $412 million. We had no revolving credit borrowings at January 31, 2019. The estimated fair values of the term loans are based upon indicative bid and ask prices as determined by the agent responsible for the syndication of our term loans. We consider these inputs to be within Level 3 of the fair value hierarchy because we cannot reasonably observe activity in the limited market in which participations in our term loans are traded. The indicative prices provided to us as at each of January 31, 2020 and 2019 did not significantly differ from par value. The estimated fair value of our revolving credit borrowings, if any, is based upon indicative market values provided by one of our lenders.

The estimated fair values of our Notes were approximately $438 million and $400 million at January 31, 2020 and 2019, respectively. The estimated fair value of the Notes is determined based on quoted bid and ask prices in the over-the-counter market in which the Notes trade. We consider these inputs to be within Level 2 of the fair value hierarchy.

Assets and Liabilities Not Measured at Fair Value on a Recurring Basis

In addition to assets and liabilities that are measured at fair value on a recurring basis, we also measure certain assets and liabilities at fair value on a nonrecurring basis. Our non-financial assets, including goodwill, intangible assets, operating lease right-of-use assets, and property, plant and equipment, are measured at fair value when there is an indication of impairment and the carrying amount exceeds the asset’s projected undiscounted cash flows. These assets are recorded at fair value only when an impairment charge is recognized. Further details regarding our regular impairment reviews appear in Note 1, “Summary of Significant Accounting Policies”.

As of January 31, 2020 and 2019, the carrying amount of our noncontrolling equity investments in privately-held companies without readily determinable fair values was $3.8 million. There were no observable price changes in our investments in privately-held companies and we did not recognize any impairments or other adjustments during the years ended January 31, 2020 and 2019.

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References + Details

DERIVATIVE FINANCIAL INSTRUMENTS

12 Months Ended

Jan. 31, 2020

Derivative Instruments and Hedging Activities Disclosure [Abstract]

DERIVATIVE FINANCIAL INSTRUMENTS

Our primary objective for holding derivative financial instruments is to manage foreign currency exchange rate risk and interest rate risk, when deemed appropriate. We enter into these contracts in the normal course of business to mitigate risks and not for speculative purposes.

Foreign Currency Forward Contracts

Under our risk management strategy, we periodically use foreign currency forward contracts to manage our short-term exposures to fluctuations in operational cash flows resulting from changes in foreign currency exchange rates. These cash flow exposures result from portions of our forecasted operating expenses, primarily compensation and related expenses, which are transacted in currencies other than the U.S. dollar, most notably the Israeli shekel. We also periodically utilize foreign currency

forward contracts to manage exposures resulting from forecasted customer collections to be remitted in currencies other than the applicable functional currency, and exposures from cash, cash equivalents and short-term investments denominated in currencies other than the applicable functional currency. These foreign currency forward contracts generally have maturities of no longer than twelve months, although occasionally we will execute a contract that extends beyond twelve months, depending upon the nature of the underlying risk.

We held outstanding foreign currency forward contracts with notional amounts of $89.0 million and $123.0 million as of January 31, 2020 and 2019, respectively.

Interest Rate Swap Agreements

To partially mitigate risks associated with the variable interest rates on the term loan borrowings under the prior credit agreement, in February 2016, we executed a pay-fixed, receive-variable interest rate swap agreement with a multinational financial institution under which we paid interest at a fixed rate of 4.143% and received variable interest of three-month LIBOR (subject to a minimum of 0.75%), plus a spread of 2.75%, on a notional amount of $200.0 million (the “2016 Swap”). Although the prior credit agreement was terminated on June 29, 2017, the 2016 Swap agreement remained in effect until September 6, 2019, and served as an economic hedge to partially mitigate the risk of higher borrowing costs under our 2017 Credit Agreement resulting from increases in market interest rates. Settlements with the counterparty under the 2016 Swap occurred quarterly and the 2016 Swap matured on September 6, 2019.

Prior to June 29, 2017, the 2016 Swap was designated as a cash flow hedge for accounting purposes and as such, changes in its fair value were recognized in accumulated other comprehensive income (loss) in the consolidated balance sheet and were reclassified into the statement of operations within interest expense in the period in which the hedged transaction affected earnings. Hedge ineffectiveness, if any, was recognized currently in the consolidated statement of operations.

On June 29, 2017, concurrent with the execution of the 2017 Credit Agreement and termination of the prior credit agreement, the 2016 Swap was no longer designated as a cash flow hedge for accounting purposes and because occurrence of the specific forecasted variable cash flows which had been hedged by the 2016 Swap was no longer probable, the $0.9 million fair value of the 2016 Swap at that date was reclassified from accumulated other comprehensive income (loss) into the consolidated statement of operations as income within other income (expense), net. Ongoing changes in the fair value of the 2016 Swap were recognized within other income (expense), net in the consolidated statement of operations.

In April 2018, we executed a pay-fixed, receive-variable interest rate swap agreement with a multinational financial institution to partially mitigate risks associated with the variable interest rate on our 2017 Term Loan for periods following the termination of the 2016 Swap in September 2019, under which we pay interest at a fixed rate of 2.949% and receive variable interest of three-month LIBOR (subject to a minimum of 0.00%), on a notional amount of $200.0 million (the “2018 Swap”). The effective date of the 2018 Swap was September 6, 2019, and settlements with the counterparty will occur on a quarterly basis, beginning on November 1, 2019. The 2018 Swap will terminate on June 29, 2024.

During the operating term of the 2018 Swap, if we elect three-month LIBOR at the periodic interest rate reset dates for at least $200.0 million of our 2017 Term Loan, the annual interest rate on that amount of the 2017 Term Loan will be fixed at 4.949% (including the impact of our current 2.00% interest rate margin on Eurodollar loans) for the applicable interest rate period.

The 2018 Swap is designated as a cash flow hedge and as such, changes in its fair value are recognized in accumulated other comprehensive income (loss) in the consolidated balance sheet and are reclassified into the statement of operations within interest expense in the periods in which the hedged transactions affect earnings.

Fair Values of Derivative Financial Instruments

The fair values of our derivative financial instruments and their classifications in our consolidated balance sheets as of January 31, 2020 and 2019 were as follows:



		January 31,
(in thousands)	Balance Sheet Classification	2020		2019
Derivative assets:
Foreign currency forward contracts:
Designated as cash flow hedges	Prepaid expenses and other current assets	$	710	$	738
Not designated as hedging instruments	Prepaid expenses and other current assets	102		663
Interest rate swap agreements:
Not designated as a hedging instrument	Prepaid expenses and other current assets	—		2,072
Total derivative assets		$	812	$	3,473

Derivative liabilities:
Foreign currency forward contracts:
Designated as cash flow hedges	Accrued expenses and other current liabilities	$	16	$	1,830
Not designated as hedging instruments	Accrued expenses and other current liabilities	116		256
Interest rate swap agreements:
Designated as a cash flow hedge	Accrued expenses and other current liabilities	2,060		122
Designated as a cash flow hedge	Other liabilities	11,441		3,906
Total derivative liabilities		$	13,633	$	6,114

Derivative Financial Instruments in Cash Flow Hedging Relationships

The effects of derivative financial instruments designated as cash flow hedges on accumulated other comprehensive loss (“AOCL”) and on the consolidated statement of operations for the years ended January 31, 2020, 2019, and 2018 were as follows:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Net (losses) gains recognized in AOCL:
Foreign currency forward contracts	$	2,239		$	(981	)	$	3,312
Interest rate swap agreement	(10,265		)	(3,043		)	(341		)
	$	(8,026	)	$	(4,024	)	$	2,971
Net (losses) gains reclassified from AOCL to the consolidated statements of operations:
Foreign currency forward contracts	$	453		$	(4,219	)	$	6,813
Interest rate swap agreement	(792		)	—			(254		)
	$	(339	)	$	(4,219	)	$	6,559

For information regarding the line item locations of the net (losses) gains on derivative financial instruments reclassified out of AOCL into the consolidated statements of operations, see Note 9, “Stockholders’ Equity”.

There were no gains or losses from ineffectiveness of these cash flow hedges recorded for the year ended January 31, 2018. Effective with our February 1, 2018 adoption of ASU No. 2017-12, ineffectiveness of cash flow hedges is no longer recognized. All of the foreign currency forward contracts underlying the $0.6 million of net unrealized losses recorded in our accumulated other comprehensive loss at January 31, 2020 mature within twelve months, and therefore we expect all such losses to be reclassified into earnings within the next twelve months. Approximately $1.6 million of the $10.5 million of net unrealized losses related to our interest rate swap agreement recorded in our accumulated other comprehensive loss at January 31, 2020 settle within twelve months, and therefore we expect those losses to be reclassified into earnings within the next twelve months.

Derivative Financial Instruments Not Designated as Hedging Instruments

Gains (losses) recognized on derivative financial instruments not designated as hedging instruments in our consolidated statements of operations for the years ended January 31, 2020, 2019, and 2018 were as follows:



	Classification in Consolidated Statements of Operations	Year Ended January 31,
(in thousands)	Classification in Consolidated Statements of Operations	2020			2019		2018
Foreign currency forward contracts	Other income (expense), net	$	647		$	1,891	$	(2,546	)
Interest rate swap agreements	Other income (expense), net	(48		)	620		$	2,529
		$	599		$	2,511	$	(17	)

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS

12 Months Ended

Jan. 31, 2020

Share-based Payment Arrangement [Abstract]

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS

Stock-Based Compensation Plans

Plan Summaries

We issue stock-based incentive awards to eligible employees, directors and consultants, including restricted stock units (“RSUs”), performance stock units (“PSUs”), stock options (both incentive and non-qualified), and other awards, under the terms of our outstanding stock benefit plans (the “Plans” or “Stock Plans”) and/or forms of equity award agreements approved by our board of directors.

Awards are generally subject to multi-year vesting periods. We recognize compensation expense for awards on a straight-line basis over the requisite service periods of the awards, which are generally the vesting periods, reduced by estimated forfeitures. Upon issuance of restricted stock, exercise of stock options, or issuance of shares under the Plans, we generally issue new shares of common stock, but occasionally may issue treasury shares.

New Stock-Based Compensation Plan

On June 20, 2019, our stockholders approved the Verint Systems Inc. 2019 Long-Term Stock Incentive Plan (the “2019 Plan”). Upon approval of the 2019 Plan, additional awards are no longer permitted under our prior stock-based compensation plan (the “2017 Amended Plan”). Awards outstanding at June 20, 2019 under the 2017 Amended Plan or other previous stock-based compensation plans were not impacted by the approval of the 2019 Plan. Collectively, our stock-based compensation plans are referred to herein as the “Plans”.

The 2019 Plan authorizes our board of directors to provide equity-based compensation in the form of stock options, stock appreciation rights, restricted stock, restricted stock units, performance awards, other stock-based awards, and performance compensation awards. Subject to adjustment as provided in the 2019 Plan, up to an aggregate of (i) 9,475,000 shares of our common stock plus (ii) the number of shares of our common stock available for issuance under the 2017 Amended Plan as of June 20, 2019, plus (iii) the number of shares of our common stock that become available for issuance as a result of awards made under the 2017 Amended Plan or the 2019 Plan that are forfeited, cancelled, exchanged, or that terminate or expire, may be issued or transferred in connection with awards under the 2019 Plan. Each stock option or stock-settled stock appreciation right granted under the 2019 Plan will reduce the available plan capacity by one share and each other award will reduce the available plan capacity by 2.38 shares.

Stock-Based Compensation Expense

We recognized stock-based compensation expense in the following line items on the consolidated statements of operations for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020		2019		2018
Component of income (loss) before (benefit) provision for income taxes:
Cost of revenue - product	$	2,014	$	1,309	$	1,561
Cost of revenue - service and support	6,170		4,426		6,904
Research and development, net	13,426		9,870		13,144
Selling, general and administrative	61,088		51,052		47,757
Total stock-based compensation expense	82,698		66,657		69,366
Income tax benefits related to stock-based compensation (before consideration of valuation allowances)	12,651		10,377		16,504
Total stock-based compensation, net of taxes	$	70,047	$	56,280	$	52,862

The following table summarizes stock-based compensation expense by type of award for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020		2019		2018
Restricted stock units and restricted stock awards	$	65,080	$	57,639	$	57,188
Stock bonus program and bonus share program	17,543		8,943		12,108
Total equity-settled awards	82,623		66,582		69,296
Phantom stock units (cash-settled awards)	75		75		70
Total stock-based compensation expense	$	82,698	$	66,657	$	69,366

Awards under our stock bonus and bonus share programs are accounted for as liability-classified awards, because the obligations are based predominantly on fixed monetary amounts that are generally known at inception of the obligation, to be settled with a variable number of shares of our common stock.

Effective with our adoption of ASU No. 2016-09 on February 1, 2017, we recorded $2.4 million and $0.2 million of net excess tax benefits and a $0.5 million net excess tax deficiency resulting from our Stock Plans as a component of income tax expense for the years ended January 31, 2020, 2019 and 2018, respectively.

Restricted Stock Units and Performance Stock Units

We periodically award RSUs to our directors, officers, and other employees. The fair value of these awards is equivalent to the market value of our common stock on the grant date. RSUs are not shares of our common stock and do not have any of the rights or privileges thereof, including voting or dividend rights. On the applicable vesting date, the holder of an RSU becomes entitled to a share of our common stock. RSUs are subject to certain restrictions and forfeiture provisions prior to vesting.

We periodically award PSUs to executive officers and certain employees that vest upon the achievement of specified performance goals or market conditions. We separately recognize compensation expense for each tranche of a PSU award as if it were a separate award with its own vesting date. For certain PSUs, an accounting grant date may be established prior to the requisite service period.

Once a performance vesting condition has been defined and communicated, and the requisite service period has begun, our estimate of the fair value of PSUs requires an assessment of the probability that the specified performance criteria will be achieved, which we update at each reporting date and adjust our estimate of the fair value of the PSUs, if necessary. All compensation expense for PSUs with market conditions is recognized if the requisite service period is fulfilled, even if the market condition is not satisfied.

RSUs and PSUs that are expected to settle with cash payments upon vesting, if any, are reflected as liabilities on our consolidated balance sheets. Such RSUs and PSUs were insignificant at January 31, 2020, 2019, and 2018.

The following table (“Award Activity Table”) summarizes activity for RSUs, PSUs, and other stock awards that reduce available Plan capacity under the Plans for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
	2020				2019				2018
(in thousands, except grant date fair values)	Shares or Units		Weighted-Average Grant-Date Fair Value		Shares or Units		Weighted-Average Grant-Date Fair Value		Shares or Units		Weighted-Average Grant-Date Fair Value
Beginning balance	2,777		$	41.05	2,808		$	41.18	2,742		$	45.20
Granted	1,620		$	60.42	1,708		$	43.03	1,804		$	40.19
Released	(1,435	)	$	40.59	(1,481	)	$	43.67	(1,403	)	$	45.96
Forfeited	(226	)	$	45.57	(258	)	$	41.07	(335	)	$	48.92
Ending balance	2,736		$	52.53	2,777		$	41.05	2,808		$	41.18

With respect to our stock bonus program, activity presented in the table above only includes shares earned and released in consideration of the discount provided under that program. Consistent with the provisions of the Plans under which such shares are issued, other shares issued under the stock bonus program are not included in the table above because they do not reduce available plan capacity (since such shares are deemed to be purchased by the grantee at fair value in lieu of receiving an earned cash bonus). Activity presented in the table above includes all shares awarded and released under the bonus share program. Further details appear below under “Stock Bonus Program” and “Bonus Share Program”.

Our RSU awards may include a provision which allows the awards to be settled with cash payments upon vesting, rather than with delivery of common stock, at the discretion of our board of directors. As of January 31, 2020, for such awards that are outstanding, settlement with cash payments was not considered probable, and therefore these awards have been accounted for as equity-classified awards and are included in the table above.

The following table summarizes PSU activity in isolation under the Plans for the years ended January 31, 2020, 2019, and 2018 (these amounts are already included in the Award Activity Table above):



	Year Ended January 31,
(in thousands)	2020		2019		2018
Beginning balance	512		506		438
Granted	291		228		204
Released	(245	)	(139	)	(50	)
Forfeited	(32	)	(83	)	(86	)
Ending balance	526		512		506

Excluding PSUs, we granted 1,329,000 RSUs during the year ended January 31, 2020.

As of January 31, 2020, there was approximately $83.3 million of total unrecognized compensation expense, net of estimated forfeitures, related to unvested restricted stock units, which is expected to be recognized over a weighted average period of 1.5 years.

Stock Options

We did not grant stock options during the years ended January 31, 2020, 2019, and 2018, and activity from stock options awarded in prior periods was not material during these years.

Phantom Stock Units

We have periodically issued phantom stock units to certain employees that settle, or are expected to settle, with cash payments upon vesting. Like equity-settled awards, phantom stock units are awarded with vesting conditions and are subject to certain forfeiture provisions prior to vesting.

Phantom stock unit activity for the years ended January 31, 2020, 2019, and 2018 was not significant.

Stock Bonus Program

Our stock bonus program permits eligible employees to receive a portion of their earned bonuses, otherwise payable in cash, in the form of discounted shares of our common stock. Executive officers are eligible to participate in this program to the extent that shares remain available for awards following the enrollment of all other participants. Shares awarded to executive officers with respect to the discount feature of the program are subject to a one-year vesting period. This program is subject to annual funding approval by our board of directors and an annual cap on the number of shares that can be issued. Subject to these limitations, the number of shares to be issued under the program for a given year is determined using a five-day trailing average price of our common stock when the awards are calculated, reduced by a discount determined by the board of directors each year (the “discount”). To the extent that this program is not funded in a given year or the number of shares of common stock needed to fully satisfy employee enrollment exceeds the annual cap, the applicable portion of the employee bonuses will generally revert to being paid in cash. Obligations under this program are accounted for as liabilities, because the obligations are based predominantly on fixed monetary amounts that are generally known at inception of the obligation, to be settled with a variable number of shares of common stock determined using a discounted average price of our common stock.

The following table summarizes activity under the stock bonus program during the years ended January 31, 2020, 2019, and 2018 in isolation. As noted above, shares issued in respect of the discount feature under the program reduce available plan capacity and are included in the Award Activity Table above. Other shares issued under the program do not reduce available plan capacity and are therefore excluded from the Award Activity Table above.



	Year Ended January 31,
(in thousands)	2020	2019	2018
Shares in lieu of cash bonus - granted and released (not included in the Award Activity Table above)	97	19	21
Shares in respect of discount (included in the Award Activity Table above):
Granted	16	—	—
Released	13	—	—

Awards under the stock bonus program for the performance period ended January 31, 2020 are expected to be issued during the first half of the year ending January 31, 2021.

In March 2019, our board of directors approved up to 150,000 shares of common stock, and a discount of 15%, for awards under our stock bonus program for the performance period ended January 31, 2020. In August 2019, our board of directors changed this maximum number of shares to 200,000 based on strong enrollment and made a corresponding reduction of 50,000 shares in the number of shares available for issuance under our bonus share program for the performance period ended January 31, 2020.

In March 2020, our board of directors approved up to 200,000 shares of common stock, and a discount of 15%, for awards under our stock bonus program for the performance period ended January 31, 2021.

Bonus Share Program

Under our bonus share program, we may provide discretionary bonuses to employees or pay earned bonuses that are outside the stock bonus program in the form of shares of common stock. Unlike the stock bonus program, there is no enrollment for this program and no discount feature. Similar to the accounting for the stock bonus program, obligations for these bonuses are accounted for as liabilities, because the obligations are based predominantly on fixed monetary amounts that are generally known, to be settled with a variable number of shares of common stock. As noted above, shares issued under this program are included in the Award Activity Table above.

During the year ended January 31, 2018, approximately 293,000 shares of common stock were awarded and released under the bonus share program in respect of the performance period ended January 31, 2017. These shares are included in the Award Activity Table above.

During the year ended January 31, 2019, approximately 197,000 shares of common stock were awarded and released under the bonus share program in respect of the performance period ended January 31, 2018. These shares are included in the Award Activity Table above.

During the year ended January 31, 2020, approximately 59,000 shares of common stock were awarded and released under the bonus share program in respect of the performance period ended January 31, 2019.

For bonuses in respect of the year ended January 31, 2020, the board of directors has approved the use of up to 305,000 shares of common stock under this program, reduced by any shares used under the stock bonus program in respect of the performance period ended January 31, 2020. For example, assuming all 200,000 shares currently authorized for issuance under the stock bonus program for the performance period ended January 31, 2020 were issued, no more than 105,000 shares would be issued under the bonus share program for such performance period. Awards under the bonus share program for the performance period ended January 31, 2020 are expected to be issued during the first half of the year ending January 31, 2021.

For bonuses in respect of the year ending January 31, 2021, our board of directors has approved the use of up to 300,000 shares of common stock under this program, reduced by any shares used under the stock bonus program in respect of the same performance period.

The combined accrued liabilities for the stock bonus program and the bonus share program were $17.3 million and $9.3 million at January 31, 2020 and 2019, respectively.

Other Benefit Plans

401(k) Plan and Other Retirement Plans

We maintain a 401(k) Plan for our full-time employees in the United States. The plan allows eligible employees who attain the age of 21 beginning with the first of the month following their date of hire to elect to contribute up to 60% of their annual compensation, subject to the prescribed maximum amount. We match employee contributions at a rate of 50%, up to a maximum annual matched contribution of $2,000 per employee.

Employee contributions are always fully vested, while our matching contributions for each year vest on the last day of the calendar year provided the employee remains employed with us on that day.

Our matching contribution expenses for our 401(k) Plan were $3.0 million, $2.7 million, and $2.5 million for the years ended January 31, 2020, 2019, and 2018, respectively.

We provide retirement benefits for non-U.S. employees as required by local laws or to a greater extent as we deem appropriate through plans that function similar to 401(k) plans. Funding requirements for programs required by local laws are determined on an individual country and plan basis and are subject to local country practices and market circumstances.

Severance Pay

We are obligated to make severance payments for the benefit of certain employees of our foreign subsidiaries. Severance payments made to Israeli employees are considered significant compared to all other subsidiaries with severance payment arrangements. Under Israeli law, we are obligated to make severance payments to employees of our Israeli subsidiaries, subject to certain conditions. In most cases, our liability for these severance payments is fully provided for by regular deposits to funds administered by insurance providers and by an accrual for the amount of our liability which has not yet been deposited.

Severance expenses for our Israeli employees for the years ended January 31, 2020, 2019, and 2018 were $8.7 million, $13.3 million, and $7.1 million, respectively.

LEASES LEASES

12 Months Ended

Jan. 31, 2020

Leases [Abstract]

LEASES

We have entered into operating leases primarily for corporate offices, research and development facilities, datacenters, and automobiles. Our finance leases primarily relate to infrastructure equipment. Our leases have remaining lease terms of 1 year to 12 years, some of which may include options to extend the leases for up to 10 years, and some of which may include options to terminate the leases within 1 year. As of January 31, 2020, assets recorded under finance leases were $13.3 million and accumulated depreciation associated with finance leases was $0.7 million.

The components of lease expenses for the year ended January 31, 2020 were as follows:



(in thousands)	Year Ended January 31, 2020
Operating lease expenses	$	29,898
Finance lease expenses:
Amortization of right-of-use assets	581
Interest on lease liabilities	226
Total finance lease expenses	807
Variable lease expenses	8,233
Short-term lease expenses	860
Sublease income	(908		)
Total lease expenses	$	38,890

Other information related to leases was as follows:



(dollars in thousands)	Year Ended January 31, 2020
Supplemental cash flow information
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	27,599
Operating cash flows from finance leases	226
Financing cash flows from finance leases	2,522
Right-of-use assets obtained in exchange for lease obligations:
Operating leases	$	22,472
Finance leases	6,405
Weighted average remaining lease terms
Operating leases	6 years
Finance leases	4 years
Weighted average discount rates
Operating leases	6.0		%
Finance leases	5.2		%

Maturities of lease liabilities as of January 31, 2020 were as follows:



	January 31, 2020
(in thousands)	Operating Leases			Finance Leases
Year Ending January 31,
2021	$	28,675		$	3,195
2022	23,275			3,110
2023	20,014			2,474
2024	18,313			1,250
2025	16,405			776
Thereafter	27,524			—
Total future minimum lease payments	134,206			10,805
Less: imputed interest	(21,179		)	(888		)
Total	$	113,027		$	9,917

Reported as of January 31, 2020:
Accrued expenses and other current liabilities	$	22,655		$	2,707
Operating lease liabilities	90,372			—
Other liabilities	—			7,210
Total	$	113,027		$	9,917

As of January 31, 2020, we have additional operating leases for office facilities that have not yet commenced with future lease obligations of $5.8 million. These operating leases will commence in 2020 with lease terms greater than 1 year to 6 years.

As previously disclosed in our January 31, 2019 Form 10-K and under the previous lease accounting standard, future minimum lease payments under non-cancelable operating leases as of January 31, 2019 were as follows:



(in thousands)	Operating		Capital
Years Ending January 31,	Leases		Leases
2020	$	22,769	$	1,343
2021	21,942		1,252
2022	19,157		1,130
2023	16,882		765
2024	15,152		107
Thereafter	33,477		—
Total	$	129,379	4,597
Less: amount representing interest and other charges			(315		)
Present value of minimum lease payments			$	4,282

COMMITMENTS AND CONTINGENCIES	12 Months Ended
COMMITMENTS AND CONTINGENCIES	Jan. 31, 2020
Commitments and Contingencies Disclosure [Abstract]
COMMITMENTS AND CONTINGENCIES	COMMITMENTS AND CONTINGENCIES Unconditional Purchase Obligations In the ordinary course of business, we enter into certain unconditional purchase obligations, which are agreements to purchase goods or services that are enforceable, legally binding, and that specify all significant terms, including: fixed or minimum quantities to be purchased; fixed, minimum, or variable price provisions; and the approximate timing of the transaction. Our purchase orders are based on current needs and are typically fulfilled by our vendors within a relatively short time horizon. As of January 31, 2020, our unconditional purchase obligations totaled approximately $228.0 million. Licenses and Royalties We license certain technology and pay royalties under such licenses and other agreements entered into in connection with research and development activities. As discussed in Note 1, “Summary of Significant Accounting Policies”, we receive non-refundable grants from the IIA that fund a portion of our research and development expenditures. The Israeli law under which the IIA grants are made limits our ability to manufacture products, or transfer technologies, developed using these grants outside of Israel. If we were to seek approval to manufacture products, or transfer technologies, developed using these grants outside of Israel, we could be subject to additional royalty requirements or be required to pay certain redemption fees. If we were to violate these restrictions, we could be required to refund any grants previously received, together with interest and penalties, and may be subject to criminal penalties. Off-Balance Sheet Risk In the normal course of business, we provide certain customers with financial performance guarantees, which are generally backed by standby letters of credit or surety bonds. In general, we would only be liable for the amounts of these guarantees in the event that our nonperformance permits termination of the related contract by our customer, which we believe is remote. At January 31, 2020, we had approximately $95.6 million of outstanding letters of credit and surety bonds relating primarily to these performance guarantees. As of January 31, 2020, we believe we were in compliance with our performance obligations under all contracts for which there is a financial performance guarantee, and the ultimate liability, if any, incurred in connection with these guarantees will not have a material adverse effect on our consolidated results of operations, financial position, or cash flows. Our historical non-compliance with our performance obligations has been insignificant. Indemnifications In the normal course of business, we provide indemnifications of varying scopes to customers against claims of intellectual property infringement made by third parties arising from the use of our products. Historically, costs related to these indemnification provisions have not been significant and we are unable to estimate the maximum potential impact of these indemnification provisions on our future results of operations. To the extent permitted under Delaware law or other applicable law, we indemnify our directors, officers, employees, and agents against claims they may become subject to by virtue of serving in such capacities for us. We also have contractual indemnification agreements with our directors, officers, and certain senior executives. The maximum amount of future payments we could be required to make under these indemnification arrangements and agreements is potentially unlimited; however, we have insurance coverage that limits our exposure and enables us to recover a portion of any future amounts paid. We are not able to estimate the fair value of these indemnification arrangements and agreements in excess of applicable insurance coverage, if any. Legal Proceedings In March 2009, one of our former employees, Ms. Orit Deutsch, commenced legal actions in Israel against our primary Israeli subsidiary, Verint Systems Limited (“VSL”) (Case Number 4186/09) and against our affiliate CTI (Case Number 1335/09). Also in March 2009, a former employee of Comverse Limited (CTI’s primary Israeli subsidiary at the time), Ms. Roni Katriel, commenced similar legal actions in Israel against Comverse Limited (Case Number 3444/09). In these actions, the plaintiffs generally sought to certify class action suits against the defendants on behalf of current and former employees of VSL and Comverse Limited who had been granted stock options in Verint and/or CTI and who were allegedly damaged as a result of a suspension on option exercises during an extended filing delay period that is discussed in our and CTI’s historical public filings. On June 7, 2012, the Tel Aviv District Court, where the cases had been filed or transferred, allowed the plaintiffs to consolidate and amend their complaints against the three defendants: VSL, CTI, and Comverse Limited. On October 31, 2012, CTI distributed of all of the outstanding shares of common stock of Comverse, Inc., its principal operating subsidiary and parent company of Comverse Limited, to CTI’s shareholders (the “Comverse Share Distribution”). In the period leading up to the Comverse Share Distribution, CTI either sold or transferred substantially all of its business operations and assets (other than its equity ownership interests in Verint and in its then-subsidiary, Comverse, Inc.) to Comverse, Inc. or to unaffiliated third parties. As the result of these transactions, Comverse, Inc. became an independent company and ceased to be affiliated with CTI, and CTI ceased to have any material assets other than its equity interests in Verint. Prior to the completion of the Comverse Share Distribution, the plaintiffs sought to compel CTI to set aside up to $150.0 million in assets to secure any future judgment, but the District Court did not rule on this motion. In February 2017, Mavenir Inc. became successor-in-interest to Comverse, Inc. On February 4, 2013, Verint acquired the remaining CTI shell company in a merger transaction (the “CTI Merger”). As a result of the CTI Merger, Verint assumed certain rights and liabilities of CTI, including any liability of CTI arising out of the foregoing legal actions. However, under the terms of a Distribution Agreement entered into in connection with the Comverse Share Distribution, we, as successor to CTI, are entitled to indemnification from Comverse, Inc. (now Mavenir) for any losses we may suffer in our capacity as successor to CTI related to the foregoing legal actions. Following an unsuccessful mediation process, on August 28, 2016, the District Court (i) denied the plaintiffs’ motion to certify the suit as a class action with respect to all claims relating to Verint stock options and (ii) approved the plaintiffs’ motion to certify the suit as a class action with respect to claims of current or former employees of Comverse Limited (now part of Mavenir) or of VSL who held unexercised CTI stock options at the time CTI suspended option exercises. The court also ruled that the merits of the case would be evaluated under New York law. As a result of this ruling (which excluded claims related to Verint stock options from the case), one of the original plaintiffs in the case, Ms. Deutsch, was replaced by a new representative plaintiff, Mr. David Vaaknin. CTI appealed portions of the District Court’s ruling to the Israeli Supreme Court. On August 8, 2017, the Israeli Supreme Court partially allowed CTI’s appeal and ordered the case to be returned to the District Court to determine whether a cause of action exists under New York law based on the parties’ expert opinions. Following a second unsuccessful round of mediation in mid to late 2018, the proceedings resumed. The plaintiffs have filed a motion to amend the class certification motion and CTI has filed a corresponding motion to dismiss and a response. These motions are now before the court following a third unsuccessful round of mediation in mid-2019. From time to time we or our subsidiaries may be involved in legal proceedings and/or litigation arising in the ordinary course of our business. While the outcome of these matters cannot be predicted with certainty, we do not believe that the outcome of any current claims will have a material effect on our consolidated financial position, results of operations, or cash flows.

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION

12 Months Ended

Jan. 31, 2020

Segment Reporting [Abstract]

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION

Segment Information

Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the enterprise’s CODM, or decision making group, in deciding how to allocate resources and in assessing performance. Our Chief Executive Officer is our CODM.

We report our results in two operating segments—Customer Engagement and Cyber Intelligence. Our Customer Engagement solutions help customer-centric organizations optimize customer engagement, increase customer loyalty, and maximize revenue opportunities, while generating operational efficiencies, reducing cost, and mitigating risk. Our Cyber Intelligence solutions are used for a wide range of applications, including predictive intelligence, advanced and complex investigations, security threat analysis, and electronic data and physical assets protection, as well as for generating legal evidence and preventing criminal activity and terrorism.

We measure the performance of our operating segments primarily based on segment revenue and segment contribution.

Segment revenue includes adjustments associated with revenue of acquired companies which are not recognizable within GAAP revenue. These adjustments primarily relate to the acquisition-date excess of the historical carrying value over the fair value of acquired companies’ future maintenance and service performance obligations. As the obligations are satisfied, we report our segment revenue using the historical carrying values of these obligations, which we believe better reflects our ongoing maintenance and service revenue streams, whereas GAAP revenue is reported using the obligations’ acquisition-date fair values. Segment revenue adjustments can also result from aligning an acquired company’s historical revenue recognition policies to our policies.

Segment contribution includes segment revenue and expenses incurred directly by the segment, including material costs, service costs, research and development, selling, marketing, and certain administrative expenses. When determining segment contribution, we do not allocate certain operating expenses which are provided by shared resources or are otherwise generally not controlled by segment management. These expenses are reported as “Shared support expenses” in our table of segment operating results, the majority of which are expenses for administrative support functions, such as information technology, human resources, finance, legal, and other general corporate support, and for occupancy expenses. These unallocated expenses also include procurement, manufacturing support, and logistics expenses. We share resources across our segments for efficiency and to avoid duplicative costs.

Revenue from transactions between our operating segments is not material.

Operating results by segment for the years ended January 31, 2020, 2019, and 2018 were as follows:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Revenue:
Customer Engagement:
Segment revenue	$	873,200		$	811,346		$	755,038
Revenue adjustments	(26,675		)	(15,059		)	(14,971		)
	846,525			796,287			740,067
Cyber Intelligence:
Segment revenue	462,817			433,753			395,420
Revenue adjustments	(5,708		)	(293		)	(258		)
	457,109			433,460			395,162
Total revenue	$	1,303,634		$	1,229,747		$	1,135,229

Segment contribution:
Customer Engagement	$	338,098		$	316,776		$	286,236
Cyber Intelligence	130,519			114,012			94,585
Total segment contribution	468,617			430,788			380,821

Reconciliation of segment contribution to operating income:
Revenue adjustments	32,383			15,352			15,229
Shared support expenses	177,308			163,893			154,673
Amortization of acquired intangible assets	55,442			56,413			72,425
Stock-based compensation	82,698			66,657			69,366
Acquisition, integration, restructuring, and other unallocated expenses	32,930			14,238			20,498
Total reconciling items, net	380,761			316,553			332,191
Operating income	$	87,856		$	114,235		$	48,630

With the exception of goodwill and acquired intangible assets, we do not identify or allocate our assets by operating segment. Consequently, it is not practical to present assets by operating segment. There were no material changes in the allocations of goodwill and acquired intangible assets by operating segment during the years ended January 31, 2020, 2019, and 2018. Further details regarding the allocations of goodwill and acquired intangible assets by operating segment appear in Note 6, “Intangible Assets and Goodwill”.

Geographic Information

Revenue by major geographic region is based upon the geographic location of the customers who purchase our products and services. The geographic locations of distributors, resellers, and systems integrators who purchase and resell our products may be different from the geographic locations of end customers.

Revenue in the Americas includes the United States, Canada, Mexico, Brazil, and other countries in the Americas. Revenue in Europe, the Middle East and Africa (“EMEA”) includes the United Kingdom, Germany, Israel, and other countries in EMEA. Revenue in the Asia-Pacific (“APAC”) region includes Australia, India, Singapore, and other Asia-Pacific countries.

The information below summarizes revenue from unaffiliated customers by geographic area for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020		2019		2018
Americas:
United States	$	590,602	$	555,365	$	445,406
Other	93,302		103,158		150,993
Total Americas	683,904		658,523		596,399
EMEA	374,721		321,723		354,495
APAC	245,009		249,501		184,335
Total revenue	$	1,303,634	$	1,229,747	$	1,135,229

Our long-lived assets primarily consist of net property and equipment, operating lease right-of-use assets, goodwill and other intangible assets, and deferred income taxes. We believe that our tangible long-lived assets, which consist of our net property and equipment, are exposed to greater geographic area risks and uncertainties than intangible assets and long-term cost deferrals, because these tangible assets are difficult to move and are relatively illiquid.

Property and equipment, net by geographic area consisted of the following as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020		2019
United States	$	61,096	$	51,006
Israel	33,316		30,310
Other countries	21,699		18,818
Total property and equipment, net	$	116,111	$	100,134

Significant Customers

No single customer accounted for more than 10% of our revenue during the years ended January 31, 2020, 2019, and 2018.

SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED) SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED)

12 Months Ended

Jan. 31, 2020

Selected Quarterly Financial Information [Abstract]

SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED)

Summarized condensed quarterly financial information for the years ended January 31, 2020 and 2019 appears in the following tables:



	Three Months Ended
	April 30,		July 31,		October 31,		January 31,
(in thousands, except per share data)	2019		2019		2019		2020
Revenue	$	315,259	$	324,305	$	324,867	$	339,203
Gross profit	$	201,071	$	207,864	$	211,595	$	219,338
Income before provision for income taxes	$	5,170	$	7,764	$	22,201	$	18,168
Net income	$	3,761	$	12,271	$	12,983	$	6,668
Net income attributable to Verint Systems Inc.	$	1,576	$	10,558	$	11,681	$	4,869

Net income per common share attributable to Verint Systems Inc.
Basic	$	0.02	$	0.16	$	0.17	$	0.07
Diluted	$	0.02	$	0.16	$	0.17	$	0.07



	Three Months Ended
	April 30,			July 31,		October 31,		January 31,
(in thousands, except per share data)	2018			2018		2018		2019
Revenue	$	289,207		$	306,327	$	303,983	$	330,230
Gross profit	$	175,115		$	193,020	$	192,744	$	219,655
(Loss) income before provision (benefit) for income taxes	$	(951	)	$	19,202	$	25,814	$	33,697
Net (loss) income	$	(1,225	)	$	22,924	$	20,213	$	28,308
Net (loss) income attributable to Verint Systems Inc.	$	(2,215	)	$	21,980	$	18,920	$	27,306

Net (loss) income per common share attributable to Verint Systems Inc.
Basic	$	(0.03	)	$	0.34	$	0.29	$	0.42
Diluted	$	(0.03	)	$	0.33	$	0.29	$	0.41

Net income (loss) per common share attributable to Verint Systems Inc. is computed independently for each quarterly period and for the year. Therefore, the sum of quarterly net income (loss) per common share amounts may not equal the amounts reported for the years.

The quarterly operating results for the years ended January 31, 2020 and 2019 did not include any material unusual or infrequently occurring items.

As is typical for many software and technology companies, our business is subject to seasonal and cyclical factors. In most years, our revenue and operating income are typically highest in the fourth quarter and lowest in the first quarter (prior to the impact of unusual or nonrecurring items). Moreover, revenue and operating income in the first quarter of a new year may be lower than in the fourth quarter of the preceding year, in some years, potentially by a significant margin. In addition, we generally receive a higher volume of orders in the last month of a quarter, with orders concentrated in the later part of that month. We believe that these seasonal and cyclical factors primarily reflects customer spending patterns and budget cycles, as well as the impact of compensation incentive plans for our sales personnel. While seasonal and cyclical factors such as these are common in the software and technology industry, this pattern should not be considered a reliable indicator of our future revenue or financial performance. Many other factors, including general economic conditions, also have an impact on our business and financial results. See “Risk Factors” under Item 1A of this report for a more detailed discussion of factors which may affect our business and financial results.

SUBSEQUENT EVENTS SUBSEQUENT EVENTS	12 Months Ended
SUBSEQUENT EVENTS SUBSEQUENT EVENTS	Jan. 31, 2020
Subsequent Event [Line Items]
Subsequent Events [Text Block]	SUBSEQUENT EVENTS During the fourth quarter ended January 31, 2020, concerns related to the spread of COVID-19 began to create global business disruptions as well as disruptions in our operations and to create potential negative impacts on our revenues and other financial results. COVID-19 was declared a pandemic by the World Health Organization on March 11, 2020. The extent to which COVID-19 will impact our financial condition or results of operations is currently uncertain and depends on factors including the impact on our customers, partners, and vendors and on the operation of the global markets in general. Because an increasing portion of our business is based on a subscription model, the effect of COVID-19 on our results of operations may also not be fully reflected for some time. We are currently conducting business with substantial modifications to employee travel, employee work locations, virtualization or cancellation of customer and employee events, and remote sales, implementation, and support activities, among other modifications. These decisions may delay or reduce sales and harm productivity and collaboration. We have observed other companies and governments making similar alteration to their normal business operations, including restrictions imposed by our customers on our ability to access their sites for implementations and support, and in general, the markets are experiencing a significant level of uncertainty at the current time. The pandemic could have an adverse impact on demand for our customers’ products and services, which in turn, could negatively impact the willingness of our customers to enter into or renew contracts with us. The pandemic has impacted our ability to complete certain implementations, negatively impacting our ability to recognize revenue, and could also negatively impact the payment of accounts receivable and collections. We may take further actions that alter our business operations as the situation evolves. As a result, the ultimate impact of the COVID-19 pandemic and the effects of the operational alterations we have made in response on our business, financial condition, liquidity, and financial results cannot be predicted at this time. Subsequent to the year ended January 31, 2020, we increased the borrowings under our 2017 Revolving Credit Facility to $200.0 million. See Note 7, “Long-Term Debt”, for additional information regarding our revolving credit facility.

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)

12 Months Ended

Jan. 31, 2020

Accounting Policies [Abstract]

Principles of Consolidation

We include the results of operations of acquired companies from the date of acquisition. All significant intercompany transactions and balances are eliminated.

Use of Estimates

Restricted Cash and Cash Equivalents, and Restricted Bank Time Deposits

Investments

Accounts Receivable, Net

Concentrations of Credit Risk

Allowance for Doubtful Accounts

The following table summarizes the activity in our allowance for doubtful accounts for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Allowance for doubtful accounts, beginning of year	$	3,777		$	2,217		$	1,842
Provisions charged to expense	2,572			2,746			559
Amounts written off	(1,176		)	(1,172		)	(482		)
Other, including fluctuations in foreign exchange rates	151			(14		)	298
Allowance for doubtful accounts, end of year	$	5,324		$	3,777		$	2,217

Inventories

Property and Equipment, net

Segment Reporting

Revenue from transactions between our operating segments is not material.

Please refer to Note 17, “Segment, Geographic, and Significant Customer Information” for further details regarding our operating segments.

Goodwill and Other Acquired Intangible Assets

Fair Value Measurements


•	Level 1: quoted prices in active markets for identical assets or liabilities;

•


•	Level 3: unobservable inputs that are supported by little or no market activity.

Fair Values of Financial Instruments

Derivative Financial Instruments

Revenue Recognition

1) Identify the contract(s) with a customer

2) Identify the performance obligations in the contract

3) Determine the transaction price

4) Allocate the transaction price to the performance obligations in the contract

5) Recognize revenue when (or as) the entity satisfies a performance obligation

Nature of Goods and Services

Cost of Revenue

Research and Development, net

Software Development Costs

Internal-Use Software

Income Taxes

Functional Currencies and Foreign Currency Transaction Gains and Losses

Stock-Based Compensation

Net Income (Loss) Per Common Share Attributable to Verint Systems Inc.

Leases

Recent Accounting Pronouncements

New Accounting Pronouncements Recently Adopted

New Accounting Pronouncements Not Yet Effective

REVENUE RECOGNITION REVENUE RECOGNITION - SIGNIFICANT ACCOUNTING POLICY (Policies)	12 Months Ended
	Jan. 31, 2020
Accounting Policies [Abstract]
Revenue Recognition	Revenue Recognition We account for revenue in accordance with ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), which was adopted on February 1, 2018, using the modified retrospective transition method. For further discussion of our accounting policies related to revenue see Note 2, “Revenue Recognition.” On February 1, 2018, we adopted ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), using the modified retrospective method applied to those contracts that were not completed as of February 1, 2018. Results for reporting periods beginning after February 1, 2018 are presented under ASU No. 2014-09, while prior period amounts are not adjusted and continue to be reported in accordance with our historic accounting under prior guidance. For contracts that were modified before the effective date of ASU No. 2014-09, we recorded the aggregate effect of all modifications when identifying performance obligations and allocating the transaction price in accordance with the practical expedient provided for under the accounting standard, which permits an entity to record the aggregate effect of all contract modifications that occur before the beginning of the earliest period presented in accordance with the new standard when identifying the satisfied and unsatisfied performance obligations, determining the transaction price, and allocating the transaction price to the satisfied and unsatisfied performance obligations. Under ASU No. 2014-09, an entity recognizes revenue when its customer obtains control of promised goods or services, in an amount that reflects the consideration that the entity expects to receive in exchange for those goods or services. To determine revenue recognition for contracts that are within the scope of new standard, we perform the following five steps: 1) Identify the contract(s) with a customer A contract with a customer exists when (i) we enter into an enforceable contract with the customer that defines each party’s rights regarding the goods or services to be transferred and identifies the payment terms related to these goods or services, (ii) the contract has commercial substance, and (iii) we determine that collection of substantially all consideration for goods or services that are transferred is probable based on the customer’s intent and ability to pay the promised consideration. We apply judgment in determining the customer’s ability and intention to pay, which is based on a variety of factors including the customer’s historical payment experience or in the case of a new customer, published credit and financial information pertaining to the customer. Our customary business practice is to enter into legally enforceable written contracts with our customers. The majority of our contracts are governed by a master agreement between us and the customer, which sets forth the general terms and conditions of any individual contract between the parties, which is then supplemented by a customer purchase order to specify the different goods and services, the associated prices, and any additional terms for an individual contract. Multiple contracts with a single counterparty entered into at the same time are evaluated to determine if the contracts should be combined and accounted for as a single contract. 2) Identify the performance obligations in the contract Performance obligations promised in a contract are identified based on the goods or services that will be transferred to the customer that are both capable of being distinct, whereby the customer can benefit from the goods or services either on its own or together with other resources that are readily available from third parties or from us, and are distinct in the context of the contract, whereby the transfer of the goods or services is separately identifiable from other promises in the contract. To the extent a contract includes multiple promised goods or services, we must apply judgment to determine whether promised goods or services are capable of being distinct and are distinct in the context of the contract. If these criteria are not met the promised goods or services are accounted for as a combined performance obligation. Generally, our contracts do not include non-distinct performance obligations, but certain Cyber Intelligence customers require design, development, or significant customization of our products to meet their specific requirements, in which case the products and services are combined into one distinct performance obligation. 3) Determine the transaction price The transaction price is determined based on the consideration to which we will be entitled in exchange for transferring goods or services to the customer. We assess the timing of transfer of goods and services to the customer as compared to the timing of payments to determine whether a significant financing component exists. As a practical expedient, we do not assess the existence of a significant financing component when the difference between payment and transfer of deliverables is a year or less, which is the case in the majority of our customer contracts. The primary purpose of our invoicing terms is not to receive or provide financing from or to customers. Our Cyber Intelligence contracts may require an advance payment to encourage customer commitment to the project and protect us from early termination of the contract. To the extent the transaction price includes variable consideration, we estimate the amount of variable consideration that should be included in the transaction price utilizing either the expected value method or the most likely amount method depending on the nature of the variable consideration. Variable consideration is included in the transaction price, if we assessed that a significant future reversal of cumulative revenue under the contract will not occur. Typically, our contracts do not provide our customers with any right of return or refund, and we do not constrain the contract price as it is probable that there will not be a significant revenue reversal due to a return or refund. 4) Allocate the transaction price to the performance obligations in the contract If the contract contains a single performance obligation, the entire transaction price is allocated to the single performance obligation. However, if a series of distinct goods or services that are substantially the same qualifies as a single performance obligation in a contract with variable consideration, we must determine if the variable consideration is attributable to the entire contract or to a specific part of the contract. We allocate the variable amount to one or more distinct performance obligations but not all or to one or more distinct services that forms a part of a single performance obligation, when the payment terms of the variable amount relate solely to our efforts to satisfy that distinct performance obligation and it results in an allocation that is consistent with the overall allocation objective of ASU No. 2014-09. Contracts that contain multiple performance obligations require an allocation of the transaction price to each performance obligation based on a relative standalone selling price basis unless the transaction price is variable and meets the criteria to be allocated entirely to a performance obligation or to a distinct good or service that forms part of a single performance obligation. We determine standalone selling price (“SSP”) based on the price at which the performance obligation is sold separately. If the SSP is not observable through past transactions, we estimate the SSP taking into account available information such as market conditions, including geographic or regional specific factors, competitive positioning, internal costs, profit objectives, and internally approved pricing guidelines related to the performance obligation. 5) Recognize revenue when (or as) the entity satisfies a performance obligation We satisfy performance obligations either over time or at a point in time depending on the nature of the underlying promise. Revenue is recognized at the time the related performance obligation is satisfied by transferring a promised good or service to a customer. In the case of contracts that include customer acceptance criteria, revenue is not recognized until we can objectively conclude that the product or service meets the agreed-upon specifications in the contract. We only apply the five-step model to contracts when it is probable that we will collect the consideration we are entitled to in exchange for the goods or services we transfer to our customers. Revenue is measured based on consideration specified in a contract with a customer, and excludes taxes assessed by a governmental authority that are both imposed on and concurrent with a specific revenue-producing transaction, that are collected by us from a customer. Shipping and handling activities that are billed to the customer and occur after control over a product has transferred to a customer are accounted for as fulfillment costs and are included in cost of revenue. Historically, these expenses have not been material. Nature of Goods and Services We derive and report our revenue in two categories: (a) product revenue, including licensing of software products, and the sale of hardware products, and (b) service and support revenue, including revenue from installation services, initial and renewal support, project management, hosting services, cloud deployments, bundled SaaS, optional managed services, product warranties, business advisory consulting, and training services. Our software licenses either provide our customers a perpetual right to use our software or the right to use our software for only a fixed term, in most cases between a one- and three-year time frame. Generally, our contracts do not provide significant services of integration and customization and installation services are not required to be purchased directly from us. The software is delivered before related services are provided and is functional without professional services, updates and technical support. We have concluded that the software license is distinct as the customer can benefit from the software on its own. Software revenue is typically recognized when the software is delivered or made available for download to the customer. We rarely sell our software licenses on a standalone basis and as a result SSP is not directly observable and must be estimated. We apply the adjusted market assessment approach, considering both market conditions and entity specific factors such as assessment of historical data of bundled sales of software licenses with other promised goods and services in order to maximize the use of observable inputs. Software SSP is established based on an appropriate discount from our established list price, taking into consideration whether there are certain stratifications of the population with different pricing practices. Revenue for hardware is recognized at a point in time, generally upon shipment or delivery. In our Cyber Intelligence Solutions segment certain contracts require us to significantly customize our software and these contracts are generally recognized over time as we perform because our performance does not create an asset with an alternative use and we have an enforceable right to payment plus a reasonable profit for performance completed to date. Revenue is recognized over time based on the extent of progress towards completion of the performance obligation. We use labor hours incurred to measure progress for these contracts because it best depicts the transfer of the asset to the customer. Under the labor hours incurred measure of progress, the extent of progress towards completion is measured based on the ratio of labor hours incurred to date to the total estimated labor hours at completion of the distinct performance obligation. Due to the nature of the work performed in these arrangements, the estimation of total labor hours at completion is complex, subject to many variables and requires significant judgment. If circumstances arise that change the original estimates of revenues, costs, or extent of progress toward completion, revisions to the estimates are made. These revisions may result in increases or decreases in estimated revenues or costs, and such revisions are reflected in revenue on a cumulative catch-up basis in the period in which the circumstances that gave rise to the revision become known. We use the expected cost plus a margin approach to estimate the SSP of our significantly customized solutions. Professional services revenues primarily consist of fees for deployment and optimization services, as well as training, and are generally recognized over time as the customer simultaneously receives and consumes the benefits of the professional services as the services are performed. Professional services that are billed on a time and materials basis are recognized over time as the services are performed. For contracts billed on a fixed price basis, revenue is recognized over time using an input method based on labor hours expended to date relative to the total labor hours expected to be required to satisfy the related performance obligation. We determine SSP for our professional services based on the price at which the performance obligation is sold separately, which is observable through past transactions. Our bundled SaaS contracts are typically comprised of a right to access our software, maintenance, hosting fees and standard managed services. We do not provide the customer the contractual right to take possession of the software at any time during the hosting period under these contracts. The customer can only benefit from the SaaS license, maintenance and standard managed services when combined with the hosting service as the hosting service is the only way for the customer to access the software and benefit from the maintenance and managed services. Accordingly, each of the license, maintenance, hosting and standard managed services is not considered a distinct performance obligation in the context of the contract, and are combined into a single performance obligation (“bundled SaaS services”) and recognized ratably over the contract period. Our bundled SaaS customer contracts can consist of fixed, variable, and usage based fees. Typically, we invoice a portion of the fees at the outset of the contract and then monthly or quarterly thereafter. Certain bundled SaaS contracts include a nonrefundable upfront fee for setup services, which are not distinct from the bundled SaaS services. Non-distinct setup services represent an advanced payment for future bundled SaaS services, and are recognized as revenue when those bundled SaaS services are satisfied, unless the nonrefundable fee is considered to be a material right, in which case the nonrefundable fee is recognized over the expected benefit period, which includes anticipated renewals. We determine SSP for our bundled SaaS services based on the price at which the performance obligation is sold separately, which is observable through past renewal transactions. We satisfy our bundled SaaS services by providing access to our software over time and processing transactions for usage based contracts. For non-usage based fees, the period of time over which we perform is commensurate with the contract term because that is the period during which we have an obligation to provide the service. The performance obligation is recognized on a time elapsed basis, by month for which the services are provided. Customer support revenue is derived from providing telephone technical support services, bug fixes and unspecified software updates and upgrades to customers on a when-and-if-available basis. Each of these performance obligations provide benefit to the customer on a standalone basis and are distinct in the context of the contract. Each of these distinct performance obligations represent a stand ready obligation to provide service to a customer, which is concurrently delivered and has the same pattern of transfer to the customer, which is why we account for these support services as a single performance obligation. We recognize support services ratably over the contractual term, which typically is one year, and develop SSP for support services based on standalone renewal contracts. Our Customer Engagement solutions are generally sold with a warranty of one year for hardware and 90 days for software. Our Cyber Intelligence solutions are generally sold with warranties that typically range from 90 days to three years and, in some cases, longer. These warranties do not represent an additional performance obligation as services beyond assuring that the software license and hardware complies with agreed-upon specifications are not provided.

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Tables)

12 Months Ended

Jan. 31, 2020

Accounting Policies [Abstract]

Allowance for Doubtful Accounts

The following table summarizes the activity in our allowance for doubtful accounts for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Allowance for doubtful accounts, beginning of year	$	3,777		$	2,217		$	1,842
Provisions charged to expense	2,572			2,746			559
Amounts written off	(1,176		)	(1,172		)	(482		)
Other, including fluctuations in foreign exchange rates	151			(14		)	298
Allowance for doubtful accounts, end of year	$	5,324		$	3,777		$	2,217

REVENUE RECOGNITION REVENUE RECOGNITION (Tables)

12 Months Ended

Jan. 31, 2020

Revenue from Contract with Customer [Abstract]

Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Table Text Block]

The following table provides information about remaining performance obligations for each of our operating segments:



	January 31, 2020						January 31, 2019
(in thousands)	Customer Engagement		Cyber Intelligence		Total		Customer Engagement		Cyber Intelligence		Total
RPO:
Expected to be recognized within 1 year	$	374,982	$	356,677	$	731,659	$	358,916	$	302,703	$	661,619
Expected to be recognized in more than 1 year	117,497		225,056		342,553		91,472		267,436		358,908
Total RPO	$	492,479	$	581,733	$	1,074,212	$	450,388	$	570,139	$	1,020,527

Disaggregation of Revenue

For our Customer Engagement segment:


•	Recurring revenue primarily consists of cloud revenue and initial and renewal support revenue.


◦	Cloud revenue consists primarily of SaaS revenue with some optional managed services revenue.


◦	SaaS revenue consists predominately of bundled SaaS (software with standard managed services) with some unbundled SaaS (software licensing rights sold separately from managed services and accounted for as term-based licenses). Unbundled SaaS can be deployed in the cloud either by us or a cloud partner.


◦	Bundled SaaS revenue is recognized over time and unbundled SaaS revenue is recognized at a point in time. Unbundled SaaS contracts are eligible for renewal after the initial fixed term, which in most cases is between a one- and three-year time frame.


•	Nonrecurring revenue primarily consists of our perpetual licenses, consulting, implementation and installation services, and training.

For our Cyber Intelligence segment:


•	Recurring revenue primarily consists of initial and renewal support, subscription software licenses, and SaaS in certain limited transactions.


•	Nonrecurring revenue primarily consists of our perpetual licenses, long-term projects including software customizations that are recognized over time as control transfers to the customer using a percentage-of-completion (“POC”) method, consulting, implementation and installation services, training, and hardware.



	Year Ended January 31, 2020						Year Ended January 31, 2019
(in thousands)	Customer Engagement		Cyber Intelligence		Total		Customer Engagement		Cyber Intelligence		Total
Revenue:
Product	$	223,397	$	231,478	$	454,875	$	221,721	$	232,929	$	454,650
Service and support	623,128		225,631		848,759		574,566		200,531		775,097
Total revenue	$	846,525	$	457,109	$	1,303,634	$	796,287	$	433,460	$	1,229,747

Revenue by recurrence:
Recurring revenue	$	534,378	$	192,578	$	726,956	$	465,671	$	165,265	$	630,936
Nonrecurring revenue	312,147		264,531		576,678		330,616		268,195		598,811
Total revenue	$	846,525	$	457,109	$	1,303,634	$	796,287	$	433,460	$	1,229,747

The following table provides a further disaggregation of revenue for our Customer Engagement segment:



	Years Ended January 31,
(in thousands)	2020		2019
Customer Engagement revenue
Recurring revenue
Bundled SaaS revenue	$	115,925	$	84,715
Unbundled SaaS revenue	43,368		24,925
Optional managed services revenue	56,534		41,103
Total cloud revenue	215,827		150,743
Support revenue	318,551		314,928
Total recurring revenue	534,378		465,671
Nonrecurring revenue
Perpetual revenue	179,882		196,125
Professional services revenue	132,265		134,491
Total nonrecurring revenue	312,147		330,616
Total Customer Engagement revenue	$	846,525	$	796,287

Contracts with Customers - Assets and Liabilities

The following table provides information about accounts receivable, contract assets, and contract liabilities from contracts with customers:



	January 31,
(in thousands)	2020		2019
Accounts receivable, net	$	382,435	$	375,663
Contract assets	$	64,961	$	63,389
Long-term contract assets (included in Other assets)	$	1,358	$	1,375
Contract liabilities	$	397,350	$	377,376
Long-term contract liabilities	$	40,565	$	30,094

NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. (Tables)

12 Months Ended

Jan. 31, 2020

Earnings Per Share [Abstract]

Schedule of calculation of basic and diluted net income (loss) per common share attributable to Verint Systems Inc.

The following table summarizes the calculation of basic and diluted net income (loss) per common share attributable to Verint Systems Inc. for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands, except per share amounts)	2020		2019		2018
Net income (loss)	$	35,683	$	70,220	$	(3,454	)
Net income attributable to noncontrolling interests	6,999		4,229		3,173
Net income (loss) attributable to Verint Systems Inc.	$	28,684	$	65,991	$	(6,627	)
Weighted-average shares outstanding:
Basic	66,129		64,913		63,312
Dilutive effect of employee equity award plans	1,226		1,332		—
Dilutive effect of 1.50% convertible senior notes	—		—		—
Dilutive effect of warrants	—		—		—
Diluted	67,355		66,245		63,312
Net income (loss) per common share attributable to Verint Systems Inc.:
Basic	$	0.43	$	1.02	$	(0.10	)
Diluted	$	0.43	$	1.00	$	(0.10	)

Schedule of anti-dilutive securities



	Year Ended January 31,
(in thousands)	2020	2019	2018
Stock options and restricted stock-based awards	900	276	1,187
1.50% convertible senior notes	6,205	6,205	6,205
Warrants	6,205	6,205	6,205

CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS (Tables)

12 Months Ended

Jan. 31, 2020

Cash, Cash Equivalents, and Short-term Investments [Abstract]

Schedule of Cash, Cash Equivalents and Short-term Investments [Table Text Block]

The following tables summarize our cash, cash equivalents, and short-term investments as of January 31, 2020 and 2019:



	January 31, 2020
(in thousands)	Cost Basis		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Cash and cash equivalents:
Cash and bank time deposits	$	379,057	$	—	$	—	$	379,057
Money market funds	89		—		—		89
Total cash and cash equivalents	$	379,146	$	—	$	—	$	379,146

Short-term investments:
Bank time deposits	$	20,215	$	—	$	—	$	20,215
Total short-term investments	$	20,215	$	—	$	—	$	20,215



	January 31, 2019
(in thousands)	Cost Basis		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Cash and cash equivalents:
Cash and bank time deposits	$	359,266	$	—	$	—	$	359,266
Money market funds	10,709		—		—		10,709
Total cash and cash equivalents	$	369,975	$	—	$	—	$	369,975

Short-term investments:
Bank time deposits	$	32,329	$	—	$	—	$	32,329
Total short-term investments	$	32,329	$	—	$	—	$	32,329

BUSINESS COMBINATIONS AND DIVESTITURES (Tables)

12 Months Ended

Jan. 31, 2020

Business Acquisition

Schedule of Purchase Price Allocations for the Year Ended January 31, 2020

The following table sets forth the components and the allocations of the combined purchase prices for the business combinations completed during the year ended January 31, 2020:



(in thousands)	Amount
Components of Purchase Prices:
Cash	$	76,198
Fair value of contingent consideration	15,253
Other purchase price adjustments	(2,137		)
Total purchase prices	$	89,314

Allocation of Purchase Prices:
Net tangible assets (liabilities):
Accounts receivable	$	3,734
Other current assets, including cash acquired	14,086
Other assets	6,556
Current and other liabilities	(8,364		)
Contract liabilities - current and long-term	(3,794		)
Deferred income taxes	(4,061		)
Net tangible assets	8,157
Identifiable intangible assets:
Customer relationships	13,299
Developed technology	14,443
Trademarks and trade names	1,367
Non-compete agreements	1,307
Total identifiable intangible assets	30,416
Goodwill	50,741
Total purchase prices allocation	$	89,314

Schedule of Purchase Price Allocations for the Year Ended January 31, 2018



(in thousands)	Amount
Components of Purchase Prices:
Cash	$	106,049
Fair value of contingent consideration	25,874
Other purchase price adjustments	2,897
Total purchase prices	$	134,820

Allocation of Purchase Prices:
Net tangible assets (liabilities):
Accounts receivable	$	4,184
Other current assets, including cash acquired	15,108
Other assets	2,765
Current and other liabilities	(12,512		)
Contract liabilities - current and long-term	(4,424		)
Deferred income taxes	(7,381		)
Net tangible liabilities	(2,260		)
Identifiable intangible assets:
Customer relationships	24,812
Developed technology	29,614
Trademarks and trade names	2,456
Total identifiable intangible assets	56,882
Goodwill	80,198
Total purchase price allocations	$	134,820

ForeSee Results, Inc.

Business Acquisition

Schedule of Purchase Price Allocations for the Year Ended January 31, 2019



(in thousands)	Amount
Components of Purchase Price:
Cash	$	58,901
Deferred purchase price consideration	6,000
Other purchase price adjustments	262
Total purchase price	$	65,163

Allocation of Purchase Price:
Net tangible assets (liabilities):
Accounts receivable	$	7,245
Other current assets, including cash acquired	8,101
Other assets	6,075
Current and other liabilities	(12,710		)
Contract liabilities - current and long-term	(9,821		)
Deferred income taxes	(10,687		)
Net tangible liabilities	(11,797		)
Identifiable intangible assets:
Customer relationships	19,400
Developed technology	20,000
Trademarks and trade names	3,300
Total identifiable intangible assets	42,700
Goodwill	34,260
Total purchase price allocation	$	65,163

Individually Insignificant Business Combinations - Year Ended January 31, 2019

Business Acquisition

Schedule of Purchase Price Allocations for the Year Ended January 31, 2019



(in thousands)	Amount
Components of Purchase Prices:
Cash	$	33,138
Fair value of contingent consideration	15,875
Fair value of previously held equity interest	2,239
Total purchase prices	$	51,252

Allocation of Purchase Prices:
Net tangible assets (liabilities):
Accounts receivable	$	1,897
Other current assets, including cash acquired	6,901
Other assets	9,432
Current and other liabilities	(2,151		)
Contract liabilities - current and long-term	(771		)
Deferred income taxes	(7,914		)
Net tangible assets	7,394
Identifiable intangible assets:
Customer relationships	7,521
Developed technology	10,692
Trademarks and trade names	500
Total identifiable intangible assets	18,713
Goodwill	25,145
Total purchase price allocations	$	51,252

INTANGIBLE ASSETS AND GOODWILL (Tables)

12 Months Ended

Jan. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of acquisition-related intangible assets

Acquisition-related intangible assets consisted of the following as of January 31, 2020 and 2019:



	January 31, 2020
(in thousands)	Cost		Accumulated Amortization			Net
Intangible assets with finite lives:
Customer relationships	$	465,130	$	(328,069	)	$	137,061
Acquired technology	294,841		(241,585		)	53,256
Trade names	12,957		(6,783		)	6,174
Distribution network	4,440		(4,440		)	—
Non-competition agreements	1,307		(34		)	1,273
Total intangible assets	$	778,675	$	(580,911	)	$	197,764



	January 31, 2019
(in thousands)	Cost		Accumulated Amortization			Net
Intangible assets with finite lives:
Customer relationships	$	452,918	$	(299,549	)	$	153,369
Acquired technology	285,230		(221,145		)	64,085
Trade names	12,859		(5,130		)	7,729
Distribution network	4,440		(4,440		)	—
Total intangible assets	$	755,447	$	(530,264	)	$	225,183

Schedule of net acquisition-related intangible assets by reportable segment

The following table presents net acquisition-related intangible assets by reportable segment as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020		2019
Customer Engagement	$	189,896	$	218,738
Cyber Intelligence	7,868		6,445
Total	$	197,764	$	225,183

Schedule of estimated future amortization expense on finite-lived acquisition-related intangible assets

Estimated future amortization expense on finite-lived acquisition-related intangible assets is as follows:



(in thousands)
Years Ending January 31,	Amount
2021	$	50,083
2022	46,645
2023	38,570
2024	28,262
2025	11,814
Thereafter	22,390
Total	$	197,764

Schedule of goodwill activity

Goodwill activity for the years ended January 31, 2020, and 2019, in total and by reportable segment, was as follows:



				Reportable Segment
(in thousands)	Total			Customer Engagement			Cyber Intelligence
Year Ended January 31, 2019:
Goodwill, gross, at January 31, 2018	$	1,455,164		$	1,307,136		$	148,028
Accumulated impairment losses through January 31, 2018	(66,865		)	(56,043		)	(10,822		)
Goodwill, net, at January 31, 2018	1,388,299			1,251,093			137,206
Business combinations, including adjustments to prior period acquisitions	59,035			48,225			10,810
Foreign currency translation and other	(29,853		)	(28,991		)	(862		)
Goodwill, net, at January 31, 2019	$	1,417,481		$	1,270,327		$	147,154

Year Ended January 31, 2020:
Goodwill, gross, at January 31, 2019	$	1,484,346		$	1,326,370		$	157,976
Accumulated impairment losses through January 31, 2019	(66,865		)	(56,043		)	(10,822		)
Goodwill, net, at January 31, 2019	1,417,481			1,270,327			147,154
Business combinations, including adjustments to prior period acquisitions	51,301			39,704			11,597
Foreign currency translation and other	429			1,037			(608		)
Goodwill, net, at January 31, 2020	$	1,469,211		$	1,311,068		$	158,143

Balance at January 31, 2020
Goodwill, gross, at January 31, 2020	$	1,536,076		$	1,367,111		$	168,965
Accumulated impairment losses through January 31, 2020	(66,865		)	(56,043		)	(10,822		)
Goodwill, net, at January 31, 2020	$	1,469,211		$	1,311,068		$	158,143

LONG-TERM DEBT (Tables)

12 Months Ended

Jan. 31, 2020

Long-term Debt, Unclassified [Abstract]

Summary of long-term debt

The following table summarizes our long-term debt at January 31, 2020 and 2019:



	January 31,
(in thousands)	2020			2019
1.50% Convertible Senior Notes	$	400,000		$	400,000
June 2017 Term Loan	414,375			418,625
Borrowings under 2017 Revolving Credit Facility	45,000			—
Other debt	—			92
Less: Unamortized debt discounts and issuance costs	(22,327		)	(36,589		)
Total debt	837,048			782,128
Less: current maturities	4,250			4,343
Long-term debt	$	832,798		$	777,785

Summary of future scheduled principal payments on term loans

As of January 31, 2020, future scheduled principal payments on the 2017 Term Loan were as follows:



(in thousands)
Years Ending January 31,	Amount
2021	$	4,250
2022	4,250
2023	4,250
2024	4,250
2025	397,375
Total	$	414,375

Schedule of components of interest expense

The following table presents the components of interest expense incurred on the Notes and on borrowings under our credit agreements for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020		2019		2018
1.50% Convertible Senior Notes:
Interest expense at 1.50% coupon rate	$	6,000	$	6,000	$	6,000
Amortization of debt discount	12,490		11,850		11,244
Amortization of deferred debt issuance costs	1,177		1,118		1,060
Total Interest Expense - 1.50% Convertible Senior Notes	$	19,667	$	18,968	$	18,304

Borrowings under Credit Agreements:
Interest expense at contractual rates	$	18,021	$	17,741	$	15,412
Impact of interest rate swap agreement	792		—		254
Amortization of debt discounts	68		67		65
Amortization of deferred debt issuance costs	1,569		1,554		1,839
Total Interest Expense - Borrowings under Credit Agreements	$	20,450	$	19,362	$	17,570

- Definition

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

+ References

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+ Details

SUPPLEMENTAL CONSOLIDATED FINANCIAL STATEMENT INFORMATION (Tables)

12 Months Ended

Jan. 31, 2020

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of Inventories

Inventories consisted of the following as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020		2019
Raw materials	$	9,628	$	10,875
Work-in-process	4,749		5,567
Finished goods	6,118		8,510
Total inventories	$	20,495	$	24,952

Schedule of Property and Equipment, net

Property and equipment, net consisted of the following as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020			2019
Land and buildings	$	10,754		$	10,632
Leasehold improvements	35,463			31,694
Software	53,606			51,950
Equipment, furniture, and other	199,268			164,351
Total cost	299,091			258,627
Less: accumulated depreciation and amortization	(182,980		)	(158,493		)
Total property and equipment, net	$	116,111		$	100,134

Schedule of Other Assets

Other assets consisted of the following as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020		2019
Deferred commissions	$	37,263	$	29,815
Capitalized software development costs, net	27,030		13,342
Long-term restricted cash and time deposits	26,362		23,193
Long-term deferred cost of revenue	6,345		4,630
Deferred debt issuance costs, net	2,005		2,836
Long-term security deposits	1,920		3,760
Other	17,038		19,267
Total other assets	$	117,963	$	96,843

Schedule of Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consisted of the following as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020		2019
Compensation and benefits	$	100,225	$	96,703
Contingent consideration - current portion	22,859		28,415
Operating lease obligations - current portion	22,656		1,794
Taxes other than income taxes	18,642		20,428
Income taxes	15,084		7,497
Distributor and agent commissions	10,097		11,446
Professional and consulting fees	4,367		3,929
Other	35,768		38,269
Total accrued expenses and other current liabilities	$	229,698	$	208,481

Schedule of Other Liabilities

Other liabilities consisted of the following as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020		2019
Unrecognized tax benefits, including interest and penalties	$	22,355	$	33,063
Contingent consideration - long-term portion	20,017		32,925
Derivative financial instruments - long-term portion	11,441		3,906
Finance lease obligations - long-term portion	7,210		3,067
Obligations for severance compensation	2,627		2,601
Deferred rent expense	—		12,254
Other	3,505		5,536
Total other liabilities	$	67,155	$	93,352

Schedule of Other (Expense) Income, Net

Other income (expense), net consisted of the following for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Foreign currency (losses) gains, net	$	(56	)	$	(5,519	)	$	6,760
Gains (losses) on derivative financial instruments, net	599			2,511			(17		)
Other, net	(338		)	(898		)	(841		)
Total other income (expense), net	$	205		$	(3,906	)	$	5,902

Schedule of Supplemental Information Regarding Consolidated Cash Flows

The following table provides supplemental information regarding our consolidated cash flows for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020		2019		2018
Cash paid for interest	$	23,232	$	22,258	$	24,402
Cash payments of income taxes, net	$	15,391	$	26,887	$	23,450
Non-cash investing and financing transactions:
Liabilities for contingent consideration in business combinations	$	15,253	$	15,944	$	27,605
Finance leases of property and equipment	$	6,404	$	1,137	$	4,350
Accrued but unpaid purchases of property and equipment	$	4,362	$	3,376	$	2,367
Accrued but unpaid purchases of treasury stock	$	2,846	$	—	$	—
Leasehold improvements funded by lease incentives	$	2,604	$	1,397	$	—
Inventory transfers to property and equipment	$	825	$	1,699	$	437
Contingent receivable in exchange for sale of subsidiary	$	738	$	—	$	—

STOCKHOLDERS' EQUITY (Tables)

12 Months Ended

Jan. 31, 2020

Stockholders' Equity Note [Abstract]

Summary of components of accumulated other comprehensive (income) loss

The following table summarizes changes in the components of our accumulated other comprehensive income (loss) for the years ended January 31, 2020 and 2019:



(in thousands)	Unrealized Gains (Losses) on Derivative Financial Instruments Designated as Hedges			Unrealized Gain on Interest Rate Swap Designated as Hedge			Foreign Currency Translation Adjustments			Total
Accumulated other comprehensive income (loss) at January 31, 2018	$	3,312		$	—		$	(106,772	)	$	(103,460	)
Other comprehensive loss before reclassifications	(8,083		)	(3,043		)	(34,429		)	(45,555		)
Amounts reclassified out of accumulated other comprehensive income (loss)	(3,790		)	—			—			(3,790		)
Net other comprehensive loss	(4,293		)	(3,043		)	(34,429		)	(41,765		)
Accumulated other comprehensive loss at January 31, 2019	(981		)	(3,043		)	(141,201		)	(145,225		)
Other comprehensive income (loss) before reclassifications	2,015			(8,102		)	(762		)	(6,849		)
Amounts reclassified out of accumulated other comprehensive loss	408			(617		)	—			(209		)
Net other comprehensive income (loss)	1,607			(7,485		)	(762		)	(6,640		)
Accumulated other comprehensive income (loss) at January 31, 2020	$	626		$	(10,528	)	$	(141,963	)	$	(151,865	)

Schedule of amounts reclassified out of AOCI into the statement of operations by presentation location



	Year Ended January 31,									Financial Statement Location
(in thousands)	2020			2019			2018			Financial Statement Location
Unrealized gains (losses) on derivative financial instruments:
Foreign currency forward contracts	$	11		$	(350	)	$	621		Cost of product revenue
	64			(388		)	599			Cost of service and support revenue
	250			(2,138		)	3,577			Research and development, net
	128			(1,343		)	2,016			Selling, general and administrative
	453			(4,219		)	6,813			Total, before income taxes
	(45		)	429			(683		)	(Provision) benefit for income taxes
	$	408		$	(3,790	)	$	6,130		Total, net of income taxes

Interest rate swap agreement	$	(792	)	$	—		$	(254	)	Interest expense
	—			—			934			Other income (expense), net
	(792		)	—			680			Total, before income taxes
	175			—			(389		)	Benefit (provision) for income taxes
	$	(617	)	$	—		$	291		Total, net of income taxes

RESEARCH AND DEVELOPMENT, NET RESEARCH AND DEVELOPMENT, NET (Tables)

12 Months Ended

Jan. 31, 2020

Research and Development [Abstract]

Activity of capitalized software development costs

Activity for our capitalized software development costs for the years ended January 31, 2020, 2019, and 2018 was as follows:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Capitalized software development costs, net, beginning of year	$	13,342		$	9,228		$	9,509
Software development costs capitalized during the year	17,222			7,320			3,126
Amortization of capitalized software development costs	(3,561		)	(3,101		)	(3,338		)
Foreign currency translation and other	27			(105		)	(69		)
Capitalized software development costs, net, end of year	$	27,030		$	13,342		$	9,228

INCOME TAXES INCOME TAXES (Tables)

12 Months Ended

Jan. 31, 2020

Income Tax Disclosure [Abstract]

Schedule of components of income (loss) before provision for income taxes

The components of income (loss) before provision for income taxes for the years ended January 31, 2020, 2019, and 2018 were as follows:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Domestic	$	(49,703	)	$	(12,927	)	$	(44,502	)
Foreign	103,006			90,689			63,402
Total income before provision for income taxes	$	53,303		$	77,762		$	18,900

Schedule of provision for income taxes

The provision for income taxes for the years ended January 31, 2020, 2019, and 2018 consisted of the following:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Current provision (benefit) for income taxes:
Federal	$	8,683		$	(1,582	)	$	4,364
State	1,033			2,299			1,215
Foreign	5,759			9,842			24,308
Total current provision for income taxes	15,475			10,559			29,887
Deferred provision (benefit) for income taxes:
Federal	(4,096		)	(4,099		)	4,734
State	948			(2,687		)	(58		)
Foreign	5,293			3,769			(12,209		)
Total deferred provision (benefit) for income taxes	2,145			(3,017		)	(7,533		)
Total provision for income taxes	$	17,620		$	7,542		$	22,354

Reconciliation of the U.S. federal statutory rate to the entity's effective tax rate on income (loss) before income taxes

The reconciliation of the U.S. federal statutory rate to our effective tax rate on income (loss) before provision for income taxes for the years ended January 31, 2020, 2019, and 2018 was as follows:



	Year Ended January 31,
(in thousands)	2020			2019			2018
U.S. federal statutory income tax rate	21.0		%	21.0		%	33.8		%

Income tax provision at the U.S. federal statutory rate	$	11,193		$	16,330		$	6,394
State income tax provision	230			3,968			1,792
Foreign tax rate differential	11,700			9,516			(9,434		)
Tax incentives	(8,395		)	(7,377		)	(3,891		)
Valuation allowances	1,607			(24,099		)	14,539
Stock-based and other compensation	(2,143		)	678			(8,656		)
Non-deductible expenses	2,752			(412		)	(2,091		)
Tax contingencies	(11,550		)	(3,035		)	5,017
U.S. tax effects of foreign operations	11,963			11,559			8,591
Impact of the 2017 Tax Act	—			—			9,641
Other, net	263			414			452
Total provision for income taxes	$	17,620		$	7,542		$	22,354
Effective income tax rate	33.1		%	9.7		%	118.3		%

Schedule of deferred tax assets and liabilities

Deferred tax assets and liabilities consisted of the following at January 31, 2020 and 2019:



	January 31,
(in thousands)	2020			2019
Deferred tax assets:
Accrued expenses	$	3,979		$	9,510
Operating lease liabilities	15,716			—
Fair value of derivatives	3,332			—
Loss carryforwards	30,063			25,451
Tax credits	7,021			9,239
Stock-based and other compensation	14,087			14,646
Capitalized research and development expenses	18			8,178
Total deferred tax assets	74,216			67,024
Deferred tax liabilities:
Deferred cost of revenue	(7,588		)	(8,173		)
Goodwill and other intangible assets	(36,989		)	(41,781		)
Unremitted earnings of foreign subsidiaries	(12,257		)	(12,257		)
Operating lease right-of-use assets	(12,401		)	—
Other, net	(4,674		)	(2,418		)
Total deferred tax liabilities	(73,909		)	(64,629		)
Valuation allowance	(26,334		)	(24,526		)
Net deferred tax liabilities	$	(26,027	)	$	(22,131	)

Recorded as:
Deferred tax assets	$	13,802		$	21,040
Deferred tax liabilities	(39,829		)	(43,171		)
Net deferred tax liabilities	$	(26,027	)	$	(22,131	)

Schedule of valuation allowance

Activity in the recorded valuation allowance consisted of the following for the years ended January 31, 2020 and 2019:



	Year Ended January 31,
(in thousands)	2020			2019
Valuation allowance, beginning of year	$	(24,526	)	$	(55,116	)
Income tax benefit (provision)	(1,607		)	24,099
Adoption of ASU No. 2014-09	—			5,763
Business combinations	—			124
Currency translation adjustment and other	(201		)	604
Valuation allowance, end of year	$	(26,334	)	$	(24,526	)

Schedule of aggregate changes in the balance of gross unrecognized tax benefits

For the years ended January 31, 2020, 2019, and 2018, the aggregate changes in the balance of gross unrecognized tax benefits were as follows:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Gross unrecognized tax benefits, beginning of year	$	109,066		$	115,709		$	148,639
Increases related to tax positions taken during the current year	2,464			8,843			12,260
Increases as a result of business combinations	286			1,032			43
Increases related to tax positions taken during prior years	147			10,305			9,226
Increases (decreases) related to foreign currency exchange rates	1,373			(2,253		)	2,449
Reductions for tax positions of prior years	(17,388		)	(23,415		)	(8,266		)
Reductions for settlements with tax authorities	(4,370		)	(1,054		)	(140		)
Reduction for rate change due to the 2017 Tax Act	—			—			(48,004		)
Lapses of statutes of limitations	(299		)	(101		)	(498		)
Gross unrecognized tax benefits, end of year	$	91,279		$	109,066		$	115,709

Schedule of income tax returns under examination in major tax jurisdictions

As of January 31, 2020, income tax returns are under examination in the following significant tax jurisdictions:



Jurisdiction		Tax Years
United Kingdom		December 31, 2006, January 31, 2008, January 31, 2018
India		March 31, 2007, March 31, 2008, March 31, 2010 - March 31, 2013, March 31, 2017

FAIR VALUE MEASUREMENTS (Tables)

12 Months Ended

Jan. 31, 2020

Fair Value Disclosures [Abstract]

Schedule of assets and liabilities measured at fair value on recurring basis

Our assets and liabilities measured at fair value on a recurring basis consisted of the following as of January 31, 2020 and 2019:



	January 31, 2020
	Fair Value Hierarchy Category
(in thousands)	Level 1		Level 2		Level 3
Assets:
Money market funds	$	89	$	—	$	—
Foreign currency forward contracts	—		812		—
Contingent consideration receivable	—		—		738
Total assets	$	89	$	812	$	738
Liabilities:
Foreign currency forward contracts	$	—	$	132	$	—
Interest rate swap agreement	—		13,501		—
Contingent consideration - business combinations	—		—		42,875
Option to acquire noncontrolling interests of consolidated subsidiaries	—		—		2,900
Total liabilities	$	—	$	13,633	$	45,775



	January 31, 2019
	Fair Value Hierarchy Category
(in thousands)	Level 1		Level 2		Level 3
Assets:
Money market funds	$	10,709	$	—	$	—
Foreign currency forward contracts	—		1,401		—
Interest rate swap agreement	—		2,072		—
Total assets	$	10,709	$	3,473	$	—
Liabilities:
Foreign currency forward contracts	$	—	$	2,086	$	—
Interest rate swap agreements	—		4,028		—
Contingent consideration - business combinations	—		—		61,340
Option to acquire noncontrolling interests of consolidated subsidiaries	—		—		3,000
Total liabilities	$	—	$	6,114	$	64,340

Liability for contingent consideration

Assets and Liabilities Measured at Fair Value on Recurring Basis

Schedule of changes in the estimated fair value using significant unobservable inputs (Level 3)



	Year Ended January 31,
(in thousands)	2020			2019
Fair value measurement, beginning of year	$	61,340		$	62,829
Contingent consideration liabilities recorded for business combinations	15,253			15,944
Changes in fair values, recorded in operating expenses	(531		)	(3,561		)
Payments of contingent consideration	(33,088		)	(13,600		)
Foreign currency translation and other	(99		)	(272		)
Fair value measurement, end of year	$	42,875		$	61,340

Option to acquire noncontrolling interests

Assets and Liabilities Measured at Fair Value on Recurring Basis

Schedule of changes in the estimated fair value using significant unobservable inputs (Level 3)



	Year Ended January 31,
(in thousands)	2020			2019
Fair value measurement, beginning of year	$	3,000		$	2,950
Change in fair value, recorded in operating expenses	(100		)	50
Fair value measurement, end of year	$	2,900		$	3,000

DERIVATIVE FINANCIAL INSTRUMENTS (Tables)

12 Months Ended

Jan. 31, 2020

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Schedule of fair values of derivative financial instruments

The fair values of our derivative financial instruments and their classifications in our consolidated balance sheets as of January 31, 2020 and 2019 were as follows:



		January 31,
(in thousands)	Balance Sheet Classification	2020		2019
Derivative assets:
Foreign currency forward contracts:
Designated as cash flow hedges	Prepaid expenses and other current assets	$	710	$	738
Not designated as hedging instruments	Prepaid expenses and other current assets	102		663
Interest rate swap agreements:
Not designated as a hedging instrument	Prepaid expenses and other current assets	—		2,072
Total derivative assets		$	812	$	3,473

Derivative liabilities:
Foreign currency forward contracts:
Designated as cash flow hedges	Accrued expenses and other current liabilities	$	16	$	1,830
Not designated as hedging instruments	Accrued expenses and other current liabilities	116		256
Interest rate swap agreements:
Designated as a cash flow hedge	Accrued expenses and other current liabilities	2,060		122
Designated as a cash flow hedge	Other liabilities	11,441		3,906
Total derivative liabilities		$	13,633	$	6,114

Schedule of the effects of derivative financial instruments designated as cash flow hedging instruments



	Year Ended January 31,
(in thousands)	2020			2019			2018
Net (losses) gains recognized in AOCL:
Foreign currency forward contracts	$	2,239		$	(981	)	$	3,312
Interest rate swap agreement	(10,265		)	(3,043		)	(341		)
	$	(8,026	)	$	(4,024	)	$	2,971
Net (losses) gains reclassified from AOCL to the consolidated statements of operations:
Foreign currency forward contracts	$	453		$	(4,219	)	$	6,813
Interest rate swap agreement	(792		)	—			(254		)
	$	(339	)	$	(4,219	)	$	6,559

Schedule of gains (losses) recognized on derivative financial instruments not designated as hedging instruments



	Classification in Consolidated Statements of Operations	Year Ended January 31,
(in thousands)	Classification in Consolidated Statements of Operations	2020			2019		2018
Foreign currency forward contracts	Other income (expense), net	$	647		$	1,891	$	(2,546	)
Interest rate swap agreements	Other income (expense), net	(48		)	620		$	2,529
		$	599		$	2,511	$	(17	)

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS (Tables)

12 Months Ended

Jan. 31, 2020

Share-based Payment Arrangement [Abstract]

Schedule of recognized stock-based compensation expense on the consolidated statements of operations

We recognized stock-based compensation expense in the following line items on the consolidated statements of operations for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020		2019		2018
Component of income (loss) before (benefit) provision for income taxes:
Cost of revenue - product	$	2,014	$	1,309	$	1,561
Cost of revenue - service and support	6,170		4,426		6,904
Research and development, net	13,426		9,870		13,144
Selling, general and administrative	61,088		51,052		47,757
Total stock-based compensation expense	82,698		66,657		69,366
Income tax benefits related to stock-based compensation (before consideration of valuation allowances)	12,651		10,377		16,504
Total stock-based compensation, net of taxes	$	70,047	$	56,280	$	52,862

Summary of stock-based compensation expense by type of award

The following table summarizes stock-based compensation expense by type of award for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020		2019		2018
Restricted stock units and restricted stock awards	$	65,080	$	57,639	$	57,188
Stock bonus program and bonus share program	17,543		8,943		12,108
Total equity-settled awards	82,623		66,582		69,296
Phantom stock units (cash-settled awards)	75		75		70
Total stock-based compensation expense	$	82,698	$	66,657	$	69,366

Summary of RSU and RSA activity under the Plans



	Year Ended January 31,
	2020				2019				2018
(in thousands, except grant date fair values)	Shares or Units		Weighted-Average Grant-Date Fair Value		Shares or Units		Weighted-Average Grant-Date Fair Value		Shares or Units		Weighted-Average Grant-Date Fair Value
Beginning balance	2,777		$	41.05	2,808		$	41.18	2,742		$	45.20
Granted	1,620		$	60.42	1,708		$	43.03	1,804		$	40.19
Released	(1,435	)	$	40.59	(1,481	)	$	43.67	(1,403	)	$	45.96
Forfeited	(226	)	$	45.57	(258	)	$	41.07	(335	)	$	48.92
Ending balance	2,736		$	52.53	2,777		$	41.05	2,808		$	41.18

Summary of performance RSU activity under the Plans

The following table summarizes PSU activity in isolation under the Plans for the years ended January 31, 2020, 2019, and 2018 (these amounts are already included in the Award Activity Table above):



	Year Ended January 31,
(in thousands)	2020		2019		2018
Beginning balance	512		506		438
Granted	291		228		204
Released	(245	)	(139	)	(50	)
Forfeited	(32	)	(83	)	(86	)
Ending balance	526		512		506

Summary of Key Data for Stock Bonus Program



	Year Ended January 31,
(in thousands)	2020	2019	2018
Shares in lieu of cash bonus - granted and released (not included in the Award Activity Table above)	97	19	21
Shares in respect of discount (included in the Award Activity Table above):
Granted	16	—	—
Released	13	—	—

LEASES LEASES (Tables)

12 Months Ended

Jan. 31, 2020

Leases [Abstract]

Schedule of Lease Expenses

The components of lease expenses for the year ended January 31, 2020 were as follows:



(in thousands)	Year Ended January 31, 2020
Operating lease expenses	$	29,898
Finance lease expenses:
Amortization of right-of-use assets	581
Interest on lease liabilities	226
Total finance lease expenses	807
Variable lease expenses	8,233
Short-term lease expenses	860
Sublease income	(908		)
Total lease expenses	$	38,890

Schedule of Supplemental Cash Flow Information Related to Leases

Other information related to leases was as follows:



(dollars in thousands)	Year Ended January 31, 2020
Supplemental cash flow information
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	27,599
Operating cash flows from finance leases	226
Financing cash flows from finance leases	2,522
Right-of-use assets obtained in exchange for lease obligations:
Operating leases	$	22,472
Finance leases	6,405
Weighted average remaining lease terms
Operating leases	6 years
Finance leases	4 years
Weighted average discount rates
Operating leases	6.0		%
Finance leases	5.2		%

Schedule of Maturities of Operating and Finance Lease Liabilities

Maturities of lease liabilities as of January 31, 2020 were as follows:



	January 31, 2020
(in thousands)	Operating Leases			Finance Leases
Year Ending January 31,
2021	$	28,675		$	3,195
2022	23,275			3,110
2023	20,014			2,474
2024	18,313			1,250
2025	16,405			776
Thereafter	27,524			—
Total future minimum lease payments	134,206			10,805
Less: imputed interest	(21,179		)	(888		)
Total	$	113,027		$	9,917

Reported as of January 31, 2020:
Accrued expenses and other current liabilities	$	22,655		$	2,707
Operating lease liabilities	90,372			—
Other liabilities	—			7,210
Total	$	113,027		$	9,917

Schedule of Future Minimum Rental Payments for Operating and Capital Leases



(in thousands)	Operating		Capital
Years Ending January 31,	Leases		Leases
2020	$	22,769	$	1,343
2021	21,942		1,252
2022	19,157		1,130
2023	16,882		765
2024	15,152		107
Thereafter	33,477		—
Total	$	129,379	4,597
Less: amount representing interest and other charges			(315		)
Present value of minimum lease payments			$	4,282

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION (Tables)

12 Months Ended

Jan. 31, 2020

Segment Reporting [Abstract]

Operating Results by Segment

Operating results by segment for the years ended January 31, 2020, 2019, and 2018 were as follows:



	Year Ended January 31,
(in thousands)	2020			2019			2018
Revenue:
Customer Engagement:
Segment revenue	$	873,200		$	811,346		$	755,038
Revenue adjustments	(26,675		)	(15,059		)	(14,971		)
	846,525			796,287			740,067
Cyber Intelligence:
Segment revenue	462,817			433,753			395,420
Revenue adjustments	(5,708		)	(293		)	(258		)
	457,109			433,460			395,162
Total revenue	$	1,303,634		$	1,229,747		$	1,135,229

Segment contribution:
Customer Engagement	$	338,098		$	316,776		$	286,236
Cyber Intelligence	130,519			114,012			94,585
Total segment contribution	468,617			430,788			380,821

Reconciliation of segment contribution to operating income:
Revenue adjustments	32,383			15,352			15,229
Shared support expenses	177,308			163,893			154,673
Amortization of acquired intangible assets	55,442			56,413			72,425
Stock-based compensation	82,698			66,657			69,366
Acquisition, integration, restructuring, and other unallocated expenses	32,930			14,238			20,498
Total reconciling items, net	380,761			316,553			332,191
Operating income	$	87,856		$	114,235		$	48,630

Schedule of Revenue from External Customers and Long-Lived Assets, by Geographical Areas

The information below summarizes revenue from unaffiliated customers by geographic area for the years ended January 31, 2020, 2019, and 2018:



	Year Ended January 31,
(in thousands)	2020		2019		2018
Americas:
United States	$	590,602	$	555,365	$	445,406
Other	93,302		103,158		150,993
Total Americas	683,904		658,523		596,399
EMEA	374,721		321,723		354,495
APAC	245,009		249,501		184,335
Total revenue	$	1,303,634	$	1,229,747	$	1,135,229

Property and equipment, net by geographic area consisted of the following as of January 31, 2020 and 2019:



	January 31,
(in thousands)	2020		2019
United States	$	61,096	$	51,006
Israel	33,316		30,310
Other countries	21,699		18,818
Total property and equipment, net	$	116,111	$	100,134

SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED) SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED) (Tables)

12 Months Ended

Jan. 31, 2020

Selected Quarterly Financial Information [Abstract]

Quarterly Financial Information [Table Text Block]

Summarized condensed quarterly financial information for the years ended January 31, 2020 and 2019 appears in the following tables:



	Three Months Ended
	April 30,		July 31,		October 31,		January 31,
(in thousands, except per share data)	2019		2019		2019		2020
Revenue	$	315,259	$	324,305	$	324,867	$	339,203
Gross profit	$	201,071	$	207,864	$	211,595	$	219,338
Income before provision for income taxes	$	5,170	$	7,764	$	22,201	$	18,168
Net income	$	3,761	$	12,271	$	12,983	$	6,668
Net income attributable to Verint Systems Inc.	$	1,576	$	10,558	$	11,681	$	4,869

Net income per common share attributable to Verint Systems Inc.
Basic	$	0.02	$	0.16	$	0.17	$	0.07
Diluted	$	0.02	$	0.16	$	0.17	$	0.07



	Three Months Ended
	April 30,			July 31,		October 31,		January 31,
(in thousands, except per share data)	2018			2018		2018		2019
Revenue	$	289,207		$	306,327	$	303,983	$	330,230
Gross profit	$	175,115		$	193,020	$	192,744	$	219,655
(Loss) income before provision (benefit) for income taxes	$	(951	)	$	19,202	$	25,814	$	33,697
Net (loss) income	$	(1,225	)	$	22,924	$	20,213	$	28,308
Net (loss) income attributable to Verint Systems Inc.	$	(2,215	)	$	21,980	$	18,920	$	27,306

Net (loss) income per common share attributable to Verint Systems Inc.
Basic	$	(0.03	)	$	0.34	$	0.29	$	0.42
Diluted	$	(0.03	)	$	0.33	$	0.29	$	0.41

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - DESCRIPTION OF BUSINESS (Details) $ in Millions	Dec. 04, 2019 USD ($)
Description of Business [Line Items]
Preferred Stock to be Issued - Value - New Shares	$ 400
Series A Preferred Stock
Description of Business [Line Items]
Preferred Stock to be Issued - Value - New Shares	$ 200
Percentage Ownership of Outstanding Shares	5.00%
Series B Preferred Stock
Description of Business [Line Items]
Preferred Stock to be Issued - Value - New Shares	$ 200
Minimum \| Convertible Preferred Stock
Description of Business [Line Items]
Percentage Ownership of Outstanding Shares	11.50%
Maximum \| Convertible Preferred Stock
Description of Business [Line Items]
Percentage Ownership of Outstanding Shares	15.00%

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - CONSOLIDATION (Details)	12 Months Ended
	Jan. 31, 2020
Less than
Basis of Presentation
Maximum ownership interest in cost method investments (as a percent)	20.00%
Joint venture, variable interest entity in which entity is primary beneficiary
Basis of Presentation
Equity interest in a joint venture (as a percent)	50.00%

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - INVESTMENTS (Details) $ in Thousands	12 Months Ended
	Jan. 31, 2020 USD ($)
Investments [Abstract]
Minimum maturity period of short term investments in time deposits (in days)	90 days
Commercial paper and corporate debt securities (available-for-sale)
Debt Securities, Available-for-sale [Line Items]
Marketable debt securities	$ 0

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - CONCENTRATIONS OF CREDIT RISK (Details) - USD ($) $ in Millions	Jan. 31, 2020	Jan. 31, 2019
Credit Concentration Risk
Concentration Risk [Line Items]
Accounts Receivable, after Allowance for Credit Loss	$ 51.7	$ 84.3

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - ALLOWANCE FOR DOUBTFUL ACCOUNTS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Recorded valuation allowance
Balance at beginning of year	$ 3,777	$ 2,217	$ 1,842
Provisions charged to expense	2,572	2,746	559
Amounts written off	(1,176)	(1,172)	(482)
Other, including fluctuations in foreign exchange rates	151	(14)	298
Balance at end of year	$ 5,324	$ 3,777	$ 2,217

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - USEFUL LIVES; IMPAIRMENTS (Details)	12 Months Ended
	Jan. 31, 2020
Goodwill and Intangible Assets [Abstract]
Number of primary approaches to assess fair value	3
Estimated useful lives of finite-lived intangible assets (in years)	10 years
Equipment, Furniture and Other \| Minimum
Property, Plant and Equipment
Estimated useful lives, (in years)	3 years
Equipment, Furniture and Other \| Maximum
Property, Plant and Equipment
Estimated useful lives, (in years)	7 years
Software \| Minimum
Property, Plant and Equipment
Estimated useful lives, (in years)	3 years
Software \| Maximum
Property, Plant and Equipment
Estimated useful lives, (in years)	4 years
Buildings \| Minimum
Property, Plant and Equipment
Estimated useful lives, (in years)	10 years
Buildings \| Maximum
Property, Plant and Equipment
Estimated useful lives, (in years)	25 years

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - SEGMENT REPORTING (Details)	12 Months Ended
	Jan. 31, 2020
Segment Reporting [Abstract]
Number of Reportable Segments	2

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - CAPITALIZED SOFTWARE DEVELOPMENT (Details)	12 Months Ended
	Jan. 31, 2020
Software Development Costs
Software Development Costs
Estimated useful lives, (in years)	4 years
Internal-Use Software
Software Development Costs
Estimated useful lives, (in years)	4 years

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - FOREIGN CURRENCY GAINS AND LOSSES (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Foreign Currency Transaction Gain (Loss), before Tax [Abstract]
Foreign currency (losses) gains, net	$ (56)	$ (5,519)	$ 6,760

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - NET INCOME (LOSS) PER SHARE (Details)	Jun. 18, 2014
1.50% Convertible Senior Notes
Debt Conversion
Coupon Interest Rate	1.50%

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - LEASES (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Feb. 01, 2019	Jan. 31, 2019
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Operating lease, right-of-use asset	$ 102,149		$ 0
Lease Term for which ROU asset and lease liability are not recognized	12 months
Operating Lease, Liability	$ 113,027
Accounting Standards Update 2016-02
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Operating lease, right-of-use asset		$ 100,400
Operating Lease, Liability		$ 110,400

REVENUE RECOGNITION REVENUE RECOGNITION - POLICY INFORMATION (Details)	12 Months Ended
	Jan. 31, 2020
Revenue from Contract with Customer [Abstract]
Software Maintenance, Period	1 year

REVENUE RECOGNITION REVENUE RECOGNITION - WARRANTY PERIOD (Details)	12 Months Ended
	Jan. 31, 2020
Loss Contingencies [Line Items]
Software Maintenance, Period	1 year
Customer Engagement \| Hardware
Loss Contingencies [Line Items]
Warranty period (in days/years)	1 year
Customer Engagement \| Software
Loss Contingencies [Line Items]
Warranty period (in days/years)	90 days
Cyber Intelligence \| Minimum
Loss Contingencies [Line Items]
Warranty period (in days/years)	90 days
Cyber Intelligence \| Maximum
Loss Contingencies [Line Items]
Warranty period (in days/years)	3 years

REVENUE RECOGNITION REVENUE RECOGNITION - DISAGGREGATION OF REVENUE (Details) - USD ($) $ in Thousands	3 Months Ended								12 Months Ended
	Jan. 31, 2020	Oct. 31, 2019	Jul. 31, 2019	Apr. 30, 2019	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Disaggregation of Revenue [Line Items]
Revenue	$ 339,203	$ 324,867	$ 324,305	$ 315,259	$ 330,230	$ 303,983	$ 306,327	$ 289,207	$ 1,303,634	$ 1,229,747	$ 1,135,229
Recurring revenue
Disaggregation of Revenue [Line Items]
Revenue									726,956	630,936
Nonrecurring revenue
Disaggregation of Revenue [Line Items]
Revenue									576,678	598,811
Product
Disaggregation of Revenue [Line Items]
Revenue									454,875	454,650
Service and support
Disaggregation of Revenue [Line Items]
Revenue									848,759	775,097
Customer Engagement
Disaggregation of Revenue [Line Items]
Revenue									846,525	796,287	740,067
Customer Engagement \| Recurring revenue
Disaggregation of Revenue [Line Items]
Revenue									534,378	465,671
Customer Engagement \| Nonrecurring revenue
Disaggregation of Revenue [Line Items]
Revenue									312,147	330,616
Customer Engagement \| Product
Disaggregation of Revenue [Line Items]
Revenue									223,397	221,721
Customer Engagement \| Service and support
Disaggregation of Revenue [Line Items]
Revenue									623,128	574,566
Customer Engagement \| Bundled SaaS revenue \| Recurring revenue
Disaggregation of Revenue [Line Items]
Revenue									115,925	84,715
Customer Engagement \| Unbundled SaaS revenue \| Recurring revenue
Disaggregation of Revenue [Line Items]
Revenue									43,368	24,925
Customer Engagement \| Optional managed services revenue \| Recurring revenue
Disaggregation of Revenue [Line Items]
Revenue									56,534	41,103
Customer Engagement \| Cloud revenue \| Recurring revenue
Disaggregation of Revenue [Line Items]
Revenue									215,827	150,743
Customer Engagement \| Post-contract support (PCS) revenue \| Recurring revenue
Disaggregation of Revenue [Line Items]
Revenue									318,551	314,928
Customer Engagement \| Perpetual revenue \| Nonrecurring revenue
Disaggregation of Revenue [Line Items]
Revenue									179,882	196,125
Customer Engagement \| Professional services revenue \| Nonrecurring revenue
Disaggregation of Revenue [Line Items]
Revenue									132,265	134,491
Cyber Intelligence
Disaggregation of Revenue [Line Items]
Revenue									457,109	433,460	$ 395,162
Cyber Intelligence \| Recurring revenue
Disaggregation of Revenue [Line Items]
Revenue									192,578	165,265
Cyber Intelligence \| Nonrecurring revenue
Disaggregation of Revenue [Line Items]
Revenue									264,531	268,195
Cyber Intelligence \| Product
Disaggregation of Revenue [Line Items]
Revenue									231,478	232,929
Cyber Intelligence \| Service and support
Disaggregation of Revenue [Line Items]
Revenue									$ 225,631	$ 200,531

REVENUE RECOGNITION REVENUE RECOGNITION - CONTRACT BALANCES (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Jan. 31, 2019
Revenue from Contract with Customer [Abstract]
Accounts receivable, net	$ 382,435	$ 375,663
Contract assets	64,961	63,389
Long-term contract assets (included in Other Assets)	1,358	1,375
Contract liabilities	397,350	377,376
Long-term contract liabilities	$ 40,565	$ 30,094

REVENUE RECOGNITION REVENUE RECOGNITION - CONCENTRATION OF CREDIT RISK (Details) - USD ($) $ in Millions	Jan. 31, 2020	Jan. 31, 2019
Cyber Intelligence \| Credit Concentration Risk
Concentration Risk [Line Items]
Aggregate Contract Assets & Accounts Receivable	$ 51.7	$ 84.3

REVENUE RECOGNITION REVENUE RECOGNITION - CONTRACT ASSET AND LIABILITY ROLLFORWARD (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019
Revenue from Contract with Customer [Abstract]
Current period revenue recognized from beginning balance of Contract Liabilities	$ 331.6	$ 303.0
Amount reclassified to Accounts Receivable from beginning balance of Contract Asset	49.1	60.3
Contract Assets recognized in current period	$ 48.8	$ 63.8

REVENUE RECOGNITION REVENUE RECOGNITION - REMAINING PERFORMANCE OBLIGATIONS (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Jan. 31, 2019
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, Remaining Performance Obligation, Amount	$ 1,074,212	$ 1,020,527
Customer Engagement
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, Remaining Performance Obligation, Amount	492,479	450,388
Cyber Intelligence
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, Remaining Performance Obligation, Amount	581,733	570,139
Within One Year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, Remaining Performance Obligation, Amount	731,659	661,619
Within One Year \| Customer Engagement
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, Remaining Performance Obligation, Amount	374,982	358,916
Within One Year \| Cyber Intelligence
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, Remaining Performance Obligation, Amount	356,677	302,703
Greater than One Year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, Remaining Performance Obligation, Amount	342,553	358,908
Greater than One Year \| Customer Engagement
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, Remaining Performance Obligation, Amount	117,497	91,472
Greater than One Year \| Cyber Intelligence
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, Remaining Performance Obligation, Amount	$ 225,056	$ 267,436

REVENUE RECOGNITION REVENUE RECOGNITION - COSTS TO OBTAIN AND FULFILL CONTRACTS (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019
Sales Commission
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net	$ 45.0	$ 36.3
Capitalized Contract Cost, Amortization	54.4	45.7
Costs to Fulfill
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net	14.7	14.9
Capitalized Contract Cost, Amortization	13.1	18.3
Prepaid Expenses and Other Current Assets \| Sales Commission
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net	7.7	6.5
Other Assets \| Sales Commission
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net	37.3	29.8
Deferred cost of revenue \| Costs to Fulfill
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net	8.4	10.3
Long-term deferred cost of revenue \| Costs to Fulfill
Capitalized Contract Cost [Line Items]
Capitalized Contract Cost, Net	$ 6.3	$ 4.6

NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. - CALCULATION (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended								12 Months Ended
	Jan. 31, 2020	Oct. 31, 2019	Jul. 31, 2019	Apr. 30, 2019	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Net Income (Loss) Attributable to Verint Systems Inc. [Abstract]
Net income (loss)	$ 6,668	$ 12,983	$ 12,271	$ 3,761	$ 28,308	$ 20,213	$ (22,924)	$ (1,225)	$ 35,683	$ 70,220	$ (3,454)
Net income attributable to noncontrolling interests									6,999	4,229	3,173
Net income (loss) attributable to Verint Systems Inc.	$ 4,869	$ 11,681	$ 10,558	$ 1,576	$ 27,306	$ 18,920	$ 21,980	$ (2,215)	$ 28,684	$ 65,991	$ (6,627)
Weighted Average Number of Shares Outstanding Reconciliation [Abstract]
Basic (in shares)									66,129,000	64,913,000	63,312,000
Dilutive effect of employee equity award plans (in shares)									1,226,000	1,332,000	0
Dilutive effect of 1.50% convertible senior notes (in shares)									0	0	0
Dilutive effect of warrants (in shares)									0	0	0
Diluted (in shares)									67,355,000	66,245,000	63,312,000
Net Income (Loss) Per Share Attributable to Verint Systems Inc. [Abstract]
Basic (in dollars per share)	$ 0.07	$ 0.17	$ 0.16	$ 0.02	$ 0.42	$ 0.29	$ 0.34	$ (0.03)	$ 0.43	$ 1.02	$ (0.10)
Diluted (in dollars per share)	$ 0.07	$ 0.17	$ 0.16	$ 0.02	$ 0.41	$ 0.29	$ 0.33	$ (0.03)	$ 0.43	$ 1.00	$ (0.10)

NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. - ANTIDILUTIVE SECURITIES (Details) - shares shares in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Stock options and restricted stock-based awards
Antidilutive Securities Excluded from Computation of Earnings Per Share
Antidilutive Securities Excluded from Computation of Earnings Per Share, (in shares)	900	276	1,187
1.50% convertible senior notes
Antidilutive Securities Excluded from Computation of Earnings Per Share
Antidilutive Securities Excluded from Computation of Earnings Per Share, (in shares)	6,205	6,205	6,205
Warrants
Antidilutive Securities Excluded from Computation of Earnings Per Share
Antidilutive Securities Excluded from Computation of Earnings Per Share, (in shares)	6,205	6,205	6,205

NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. NET INCOME (LOSS) PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC. - OTHER DETAILS (Details) - USD ($) $ / shares in Units, $ in Millions	Dec. 04, 2019	Jan. 31, 2020
Exercise Price of Warrants (in dollars per share)		$ 75.00
Warrants (in shares)		6,205,000
Preferred Stock to be Issued - Value - New Shares	$ 400
1.50% Convertible Senior Notes
1.50% Convertible Notes - Conversion Price (in dollars per share)		$ 64.46

CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Debt Securities, Available-for-sale [Line Items]
Proceeds from sales and maturities of available-for-sale securities	$ 59,300	$ 33,100	$ 8,700
Bank time deposits
Debt Securities, Available-for-sale [Line Items]
Marketable debt securities	20,215	32,329
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Estimated Fair Value	20,215	32,329
Total short-term investments
Debt Securities, Available-for-sale [Line Items]
Marketable debt securities	20,215	32,329
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Estimated Fair Value	20,215	32,329
Cash and bank time deposits
Debt Securities, Available-for-sale [Line Items]
Marketable debt securities	379,057	359,266
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Estimated Fair Value	379,057	359,266
Money market funds
Debt Securities, Available-for-sale [Line Items]
Marketable debt securities	89	10,709
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Estimated Fair Value	89	10,709
Total cash and cash equivalents
Debt Securities, Available-for-sale [Line Items]
Marketable debt securities	379,146	369,975
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Estimated Fair Value	$ 379,146	$ 369,975

BUSINESS COMBINATIONS AND DIVESTITURES BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2020 (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Business Acquisition
Payments to Acquire Businesses, Net of Cash Acquired	$ 74,096	$ 90,022	$ 102,978
Goodwill	1,469,211	1,417,481	1,388,299
Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Business Combination, Consideration Transferred	89,314
Payment Made At Closing To Acquire Businesses	76,198
Cash Acquired from Acquisition	2,400
Payments to Acquire Businesses, Net of Cash Acquired	73,800
Fair value of contingent obligation	15,253
Business Combination, Contingent Consideration, Liability	23,500
Other Post-closing purchase price adjustment	(2,100)
Goodwill	50,741
Transaction and Related Costs, Including Integration Costs	5,700	1,000
Customer Engagement
Business Acquisition
Goodwill	1,311,068	1,270,327	1,251,093
Customer Engagement \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Goodwill	39,100
Business Acquisition, Goodwill, Expected Tax Deductible Amount	15,700
Cyber Intelligence
Business Acquisition
Goodwill	158,143	$ 147,154	$ 137,206
Cyber Intelligence \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Goodwill	$ 11,600

BUSINESS COMBINATIONS AND DIVESTITURES BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2020 - PURCHASE PRICE ALLOCATIONS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Business Acquisition
Goodwill	$ 1,469,211	$ 1,417,481	$ 1,388,299
Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Payment Made At Closing To Acquire Businesses	76,198
Fair value of contingent obligation	15,253
Other Post-closing purchase price adjustment	2,100
Business Combination, Consideration Transferred	89,314
Accounts receivable	3,734
Other current assets, including cash acquired	14,086
Other assets	6,556
Current and other liabilities	(8,364)
Contract liabilities - current and long-term	(3,794)
Deferred Income Taxes	4,061
Net Tangible Assets (Liabilities)	8,157
Identifiable intangible assets	30,416
Goodwill	50,741
Total Purchase Price Allocations	89,314
Customer Relationships \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Identifiable intangible assets	13,299
Acquired Technology \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Identifiable intangible assets	14,443
Trademarks and Trade Names \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Identifiable intangible assets	1,367
Non-Competition Agreement \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Identifiable intangible assets	$ 1,307

BUSINESS COMBINATIONS AND DIVESTITURES BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2020 - INTANGIBLE ASSETS USEFUL LIVES (Details)	12 Months Ended
	Jan. 31, 2020
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	10 years
Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Acquired Finite-lived Intangible Assets, Weighted Average Useful Life	6 years 1 month 6 days
Non-Competition Agreement \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	3 years
Minimum \| Customer Relationships \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	5 years
Minimum \| Acquired Technology \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	4 years
Minimum \| Trademarks and Trade Names \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	3 years
Maximum \| Customer Relationships \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	9 years
Maximum \| Acquired Technology \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	5 years
Maximum \| Trademarks and Trade Names \| Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	5 years

BUSINESS COMBINATIONS AND DIVESTITURES BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2019 - PURCHASE PRICE ALLOCATIONS (Details) - USD ($) $ in Thousands		12 Months Ended
	Dec. 19, 2018	Jan. 31, 2019	Jan. 31, 2020	Jan. 31, 2018
Business Acquisition
Goodwill		$ 1,417,481	$ 1,469,211	$ 1,388,299
Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Total Purchase Price Allocations		51,252
Payment Made At Closing To Acquire Businesses		33,138
Fair value of contingent obligation		15,875
Prior noncontrolling equity investment		2,239
Business Combination, Consideration Transferred		51,252
Accounts receivable		1,897
Other current assets, including cash acquired		6,901
Other assets		9,432
Current and other liabilities		(2,151)
Contract liabilities - current and long-term		(771)
Deferred income taxes		(7,914)
Net Tangible Assets (Liabilities)		7,394
Identifiable intangible assets		18,713
Goodwill		25,145
Customer Engagement
Business Acquisition
Goodwill		1,270,327	$ 1,311,068	$ 1,251,093
Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Total Purchase Price Allocations	$ 65,163
Payment Made At Closing To Acquire Businesses	58,901
Post-closing purchase price adjustment	6,000
Business Combination, Consideration Transferred	65,163
Accounts receivable	7,245
Other current assets, including cash acquired	8,101
Other assets	6,075
Current and other liabilities	(12,710)
Contract liabilities - current and long-term	(9,821)
Deferred income taxes	(10,687)
Net Tangible Assets (Liabilities)	(11,797)
Identifiable intangible assets	42,700
Goodwill	34,300
Customer Engagement \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Goodwill		14,300
Customer Relationships \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Identifiable intangible assets		7,521
Customer Relationships \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Identifiable intangible assets	19,400
Acquired Technology \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Identifiable intangible assets		10,692
Acquired Technology \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Identifiable intangible assets	20,000
Trademarks and Trade Names \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Identifiable intangible assets		$ 500
Trademarks and Trade Names \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Identifiable intangible assets	$ 3,300

BUSINESS COMBINATIONS AND DIVESTITURES BUSINESS COMBINATIONS - YEAR ENDED JANUARY 13, 2019 - INTANGIBLE ASSETS USEFUL LIVES (Details)		12 Months Ended
	Dec. 19, 2018	Jan. 31, 2020	Jan. 31, 2019
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		10 years
Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years)			6 years 7 months 6 days
Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years)	6 years 1 month 6 days
Acquired Technology \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	4 years
Trademarks and Trade Names \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)			4 years
Trademarks and Trade Names \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	4 years
Minimum \| Customer Relationships \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)			7 years
Minimum \| Customer Relationships \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	5 years
Minimum \| Acquired Technology \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)			3 years
Maximum \| Customer Relationships \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)			10 years
Maximum \| Customer Relationships \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	9 years
Maximum \| Acquired Technology \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)			5 years

BUSINESS COMBINATIONS AND DIVESTITURES BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2019 - FORESEE (Details) - USD ($) $ in Thousands		3 Months Ended								12 Months Ended
	Dec. 19, 2018	Jan. 31, 2020	Oct. 31, 2019	Jul. 31, 2019	Apr. 30, 2019	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Business Acquisition
Payments to Acquire Businesses, Net of Cash Acquired										$ 74,096	$ 90,022	$ 102,978
Goodwill		$ 1,469,211				$ 1,417,481				1,469,211	1,417,481	1,388,299
Income from Continuing Operations before Income Taxes, Noncontrolling Interest		18,168	$ 22,201	$ 7,764	$ 5,170	33,697	$ 25,814	$ (19,202)	$ (951)	53,303	77,762	18,900
Customer Engagement
Business Acquisition
Goodwill		$ 1,311,068				$ 1,270,327				1,311,068	1,270,327	$ 1,251,093
Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Business Combination, Consideration Transferred	$ 65,163
Payment Made At Closing To Acquire Businesses	58,901
Post-closing purchase price adjustment	6,000
Other Post-closing purchase price adjustment	262
Cash Acquired from Acquisition	400
Payments to Acquire Businesses, Net of Cash Acquired	58,500
Goodwill	34,300
Business Acquisition, Goodwill, Expected Tax Deductible Amount	1,100
Business Acquisition, Purchase Price Allocation, Goodwill, Tax Not Deductible Amount	33,200
Contract liabilities - current and long-term	9,821
Intangible Asset - Undelivered Performance Obligations	10,200
Transaction and Related Costs, Including Integration Costs										$ 3,500	3,300
Income from Continuing Operations before Income Taxes, Noncontrolling Interest											$ 6,000
Prepaid Expenses and Other Current Assets \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Intangible Asset - Undelivered Performance Obligations	5,500
Other Assets \| Customer Engagement \| ForeSee Results, Inc.
Business Acquisition
Intangible Asset - Undelivered Performance Obligations	$ 4,700

BUSINESS COMBINATIONS AND DIVESTITURES BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2019 - OTHER ACQUISITIONS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Business Acquisition
Goodwill	$ 1,469,211	$ 1,417,481	$ 1,388,299
Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Noncontrolling equity investment		$ 2,200
Noncontrolling equity investment percentage		19.00%
Business Combination, Consideration Transferred		$ 51,252
Payment Made At Closing To Acquire Businesses		33,138
Business Acquisition Contingent Consideration Fair Value Disclosure		35,500
Fair value of contingent obligation		15,875
Prior noncontrolling equity investment		2,239
Goodwill		25,145
Transaction and Related Costs, Including Integration Costs	900	900
Customer Engagement
Business Acquisition
Goodwill	1,311,068	1,270,327	1,251,093
Customer Engagement \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Goodwill		14,300
Cyber Intelligence
Business Acquisition
Goodwill	$ 158,143	147,154	$ 137,206
Cyber Intelligence \| Individually Insignificant Business Combinations - Year Ended January 31, 2019
Business Acquisition
Goodwill		$ 10,800

BUSINESS COMBINATIONS AND DIVESTITURES BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2018 - PURCHASE PRICE ALLOCATIONS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2018	Jan. 31, 2020	Jan. 31, 2019
Schedule of Purchase Price Allocations for the Year Ended January 31, 2018 [Line Items]
Goodwill	$ 1,388,299	$ 1,469,211	$ 1,417,481
Individually Insignificant Business Combinations - Year Ended January 31, 2018
Schedule of Purchase Price Allocations for the Year Ended January 31, 2018 [Line Items]
Payment Made At Closing To Acquire Businesses	106,049
Fair value of contingent obligation	25,874
Post-closing purchase price adjustment	2,897
Business Combination, Consideration Transferred	134,820
Accounts receivable	4,184
Other current assets, including cash acquired	15,108
Other assets	2,765
Current and other liabilities	(12,512)
Contract liabilities - current and long-term	(4,424)
Deferred income taxes	(7,381)
Net Tangible Assets (Liabilities)	(2,260)
Identifiable intangible assets	56,882
Goodwill	80,198
Total Purchase Price Allocations	134,820
Customer Relationships \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Schedule of Purchase Price Allocations for the Year Ended January 31, 2018 [Line Items]
Identifiable intangible assets	24,812
Acquired Technology \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Schedule of Purchase Price Allocations for the Year Ended January 31, 2018 [Line Items]
Identifiable intangible assets	29,614
Trademarks and Trade Names \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Schedule of Purchase Price Allocations for the Year Ended January 31, 2018 [Line Items]
Identifiable intangible assets	$ 2,456

BUSINESS COMBINATIONS AND DIVESTITURES BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2018 - INTANGIBLE ASSETS USEFUL LIVES (Details)	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)	10 years
Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years)		6 years 9 months 18 days
Minimum \| Customer Relationships \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		3 years
Minimum \| Acquired Technology \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		3 years
Minimum \| Trademarks and Trade Names \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		1 year
Maximum \| Customer Relationships \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		10 years
Maximum \| Acquired Technology \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		8 years
Maximum \| Trademarks and Trade Names \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Estimated useful lives of finite-lived intangible assets (in years)		7 years

BUSINESS COMBINATIONS AND DIVESTITURES BUSINESS COMBINATIONS - YEAR ENDED JANUARY 31, 2018 - SUMMARY (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Business Acquisition
Goodwill	$ 1,469,211	$ 1,417,481	$ 1,388,299
Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Payments to Acquire Businesses, Gross			134,800
Payment Made At Closing To Acquire Businesses			106,049
Business Acquisition Contingent Consideration Fair Value Disclosure			47,300
Fair value of contingent obligation			25,874
Goodwill			80,198
Business Acquisition, Goodwill, Expected Tax Deductible Amount			14,500
Business Acquisition, Purchase Price Allocation, Goodwill, Tax Not Deductible Amount			65,700
Transaction and Related Costs, Including Integration Costs	400	2,500	4,900
Customer Engagement
Business Acquisition
Goodwill	1,311,068	1,270,327	1,251,093
Customer Engagement \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Goodwill			76,400
Cyber Intelligence
Business Acquisition
Goodwill	$ 158,143	$ 147,154	137,206
Cyber Intelligence \| Individually Insignificant Business Combinations - Year Ended January 31, 2018
Business Acquisition
Goodwill			$ 3,800

BUSINESS COMBINATIONS AND DIVESTITURES BUSINESS COMBINATIONS - OTHER BUSINESS COMBINATION INFORMATION (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Business Acquisition
Fair Value, Measurement with Unobservable Inputs Reconciliation, Recurring Basis, Liability, Gain (Loss) Included in Earnings	$ 500	$ 3,600	$ 8,300
Payments of contingent consideration	(33,100)	(13,600)	(9,400)
Goodwill	1,469,211	1,417,481	$ 1,388,299
Recurring \| Level 3
Business Acquisition
Business Combination, Contingent Consideration, Liability	42,900
Business Acquisition Contingent Consideration Fair Value Disclosure	42,875	$ 61,340
Accrued expenses and other current liabilities \| Recurring \| Level 3
Business Acquisition
Business Acquisition Contingent Consideration Fair Value Disclosure	22,900
Other liabilities \| Recurring \| Level 3
Business Acquisition
Business Acquisition Contingent Consideration Fair Value Disclosure	20,000
Individually Insignificant Business Combinations Year Ended January 31 2020
Business Acquisition
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Finite-Lived Intangibles	30,416
Business Combination, Contingent Consideration, Liability	23,500
Goodwill	50,741
Total Purchase Price Allocations	89,314
Individually Insignificant Business Combinations Year Ended January 31 2020 \| Customer Relationships
Business Acquisition
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Finite-Lived Intangibles	13,299
Individually Insignificant Business Combinations Year Ended January 31 2020 \| Acquired Technology
Business Acquisition
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Finite-Lived Intangibles	14,443
Individually Insignificant Business Combinations Year Ended January 31 2020 \| Trademarks and Trade Names
Business Acquisition
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Finite-Lived Intangibles	$ 1,367

BUSINESS COMBINATIONS AND DIVESTITURES BUSINESS COMBINATIONS - DIVESTITURES (Details) $ in Millions	12 Months Ended
	Jan. 31, 2020 USD ($)
Business Combinations - Divestitures [Abstract]
Goodwill, Written off Related to Sale of Business Unit	$ 1.1
Definite-lived Intangible Assets, Written off Related to Sale of Business Unit	1.9
Proceeds from Divestiture of Businesses	$ 2.2

INTANGIBLE ASSETS AND GOODWILL - INTANGIBLE ASSETS (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Jan. 31, 2019
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross	$ 778,675	$ 755,447
Finite-Lived Intangible Assets, Accumulated Amortization	(580,911)	(530,264)
Finite-Lived Intangible Assets, Net	197,764
Intangible assets, net	197,764	225,183
Customer Relationships
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross	465,130	452,918
Finite-Lived Intangible Assets, Accumulated Amortization	(328,069)	(299,549)
Finite-Lived Intangible Assets, Net	137,061	153,369
Acquired Technology
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross	294,841	285,230
Finite-Lived Intangible Assets, Accumulated Amortization	(241,585)	(221,145)
Finite-Lived Intangible Assets, Net	53,256	64,085
Trade Names
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross	12,957	12,859
Finite-Lived Intangible Assets, Accumulated Amortization	(6,783)	(5,130)
Finite-Lived Intangible Assets, Net	6,174	7,729
Distribution network
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross	4,440	4,440
Finite-Lived Intangible Assets, Accumulated Amortization	(4,440)	(4,440)
Finite-Lived Intangible Assets, Net	0	$ 0
Non-Competition Agreement
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross	1,307
Finite-Lived Intangible Assets, Accumulated Amortization	(34)
Finite-Lived Intangible Assets, Net	$ 1,273

INTANGIBLE ASSETS AND GOODWILL INTANGIBLE ASSETS AND GOODWILL - INTANGIBLE ASSETS BY REPORTABLE SEGMENT (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Jan. 31, 2019
Finite-Lived Intangible Assets [Line Items]
Intangible assets, net	$ 197,764	$ 225,183
Customer Engagement
Finite-Lived Intangible Assets [Line Items]
Intangible assets, net	189,896	218,738
Cyber Intelligence
Finite-Lived Intangible Assets [Line Items]
Intangible assets, net	$ 7,868	$ 6,445

INTANGIBLE ASSETS AND GOODWILL INTANGIBLE ASSETS AND GOODWILL - AMORTIZATION AND IMPAIRMENT (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Finite-Lived Intangible Assets [Line Items]
Impairment of Intangible Assets, Finite-lived	$ 0.1	$ 0.0	$ 3.3
Amortization of intangible assets	$ 55.4	$ 56.4	$ 72.4

INTANGIBLE ASSETS AND GOODWILL INTANGIBLE ASSETS AND GOODWILL - FUTURE AMORTIZATION OF INTANGIBLE ASSETS (Details) $ in Thousands	Jan. 31, 2020 USD ($)
Intangible Assets - Future Amortization [Abstract]
2021	$ 50,083
2022	46,645
2023	38,570
2024	28,262
2025	11,814
Thereafter	22,390
Intangible assets with finite lives, Net	$ 197,764

INTANGIBLE ASSETS AND GOODWILL - GOODWILL (Details) - USD ($)	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Goodwill activity
Goodwill, gross at the beginning of the period	$ 1,536,076,000	$ 1,484,346,000	$ 1,455,164,000
Accumulated impairment losses	(66,865,000)	(66,865,000)	(66,865,000)
Goodwill, net at the beginning of the period	1,417,481,000	1,388,299,000
Business combinations, including prior year adjustments	51,301,000	59,035,000
Foreign currency translation and other	429,000	(29,853,000)
Goodwill, net, at the end of the period	1,469,211,000	1,417,481,000	1,388,299,000
Goodwill Impairments
Impairments of goodwill	0	0	0
Customer Engagement
Goodwill activity
Goodwill, gross at the beginning of the period	1,367,111,000	1,326,370,000	1,307,136,000
Accumulated impairment losses	(56,043,000)	(56,043,000)	(56,043,000)
Goodwill, net at the beginning of the period	1,270,327,000	1,251,093,000
Business combinations, including prior year adjustments	39,704,000	48,225,000
Foreign currency translation and other	1,037,000	(28,991,000)
Goodwill, net, at the end of the period	1,311,068,000	1,270,327,000	1,251,093,000
Cyber Intelligence
Goodwill activity
Goodwill, gross at the beginning of the period	168,965,000	157,976,000	148,028,000
Accumulated impairment losses	(10,822,000)	(10,822,000)	(10,822,000)
Goodwill, net at the beginning of the period	147,154,000	137,206,000
Business combinations, including prior year adjustments	11,597,000	10,810,000
Foreign currency translation and other	(608,000)	(862,000)
Goodwill, net, at the end of the period	$ 158,143,000	$ 147,154,000	$ 137,206,000

LONG-TERM DEBT - SUMMARY (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Jan. 31, 2019	Jun. 29, 2017	Jun. 18, 2014	Mar. 07, 2014	Feb. 03, 2014
Debt Instrument [Line Items]
Unamortized debt discounts and issuance costs	$ (22,327)	$ (36,589)
Total debt	837,048	782,128
Current maturities of long-term debt	4,250	4,343
Long-term debt	832,798	777,785
1.50% Convertible Senior Notes
Debt Instrument [Line Items]
Principal Amount - 1.50% Convertible Senior Notes	400,000	400,000		$ 400,000
February 2014 Term Loans
Debt Instrument [Line Items]
Gross term loan borrowings						$ 300,000
March 2014 Term Loans
Debt Instrument [Line Items]
Gross term loan borrowings					$ 643,500
2017 Term Loan
Debt Instrument [Line Items]
Gross term loan borrowings	414,375	418,625	$ 425,000
2017 Revolving Credit Facility
Debt Instrument [Line Items]
Gross term loan borrowings	45,000	0
Other debt
Debt Instrument [Line Items]
Other Debt	$ 0	$ 92

LONG-TERM DEBT - 1.50% CONVERTIBLE SENIOR NOTES (Details)		12 Months Ended
	Jun. 18, 2014 USD ($) shares	Jan. 31, 2020 USD ($) $ / shares	Jan. 31, 2019 USD ($)	Jan. 31, 2018
Debt Instrument [Line Items]
Convertible Notes Payable, Noncurrent		$ 380,600,000
Unamortized debt discount		17,700,000
Unamortized Debt Issuance Expense		1,700,000
Common Stock, Number of Shares and Other Disclosures
Common stock issued in public offering (in shares) \| shares	5,750,000
1.50% Convertible Senior Notes
Debt Instrument [Line Items]
Principal Amount - 1.50% Convertible Senior Notes	$ 400,000,000.0	$ 400,000,000	$ 400,000,000
Coupon Interest Rate	1.50%
Proceeds from issuance of convertible notes, net of issuance costs	$ 391,900,000
1.50% Convertible Notes - Conversion Ratio		15.5129
1.50% Convertible Notes - Base Principal Amount For Conversion Rate		$ 1,000
1.50% Convertible Notes - Conversion Price (in dollars per share) \| $ / shares		$ 64.46
1.50% Convertible Notes - Number of Common Shares (in shares)		6,205,000
1.50% Convertible Notes - Carrying Value	319,900,000
1.50% Convertible Notes - Carrying Value of Equity Component	$ 80,100,000	$ 78,200,000
Assumed Noncovertible Debt Interest Rate	5.00%
Debt Issuance Costs	$ 7,600,000
Common stock issuance costs	1,900,000
Effective Interest Rate		5.29%	5.29%	5.29%
Common Stock, Number of Shares and Other Disclosures
Common stock issuance costs	$ 1,900,000

LONG-TERM DEBT - NOTE HEDGES AND WARRANTS (Details) - USD ($) $ / shares in Units, $ in Millions		12 Months Ended
	Jun. 18, 2014	Jan. 31, 2020
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Note Hedges - Shares (in shares)		6,205,000
Note Hedges - Strike Price (in dollars per share)		$ 64.46
Payments for convertible note hedges	$ 60.8
Warrants (in shares)		6,205,000
Exercise Price of Warrants (in dollars per share)		$ 75.00
Proceeds from issuance of warrants	$ 45.2

LONG-TERM DEBT LONG-TERM DEBT - PRIOR CREDIT AGREEMENT - SUMMARY (Details) - USD ($) $ in Millions	Jun. 18, 2014	Jan. 31, 2020	Mar. 07, 2014	Feb. 03, 2014
Debt Instrument [Line Items]
Common stock issued in public offering (in shares)	5,750,000
Prior Credit Agreement (as amended)
Debt Instrument [Line Items]
Line of Credit Facility, Maximum Borrowing Capacity		$ 943.5
February 2014 Term Loans
Debt Instrument [Line Items]
Long-term Debt, Gross				$ 300.0
March 2014 Term Loans
Debt Instrument [Line Items]
Long-term Debt, Gross			$ 643.5
Prior Revolving Credit Facility
Debt Instrument [Line Items]
Line of Credit Facility, Maximum Borrowing Capacity		$ 300.0

LONG-TERM DEBT LONG-TERM DEBT - 2017 CREDIT AGREEMENT - SUMMARY (Details) - USD ($)		12 Months Ended
	Jun. 29, 2017	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Debt Instrument [Line Items]
Unamortized debt discount		$ 17,700,000
Unamortized Debt Issuance Expense		1,700,000
Gain (Loss) on Extinguishment of Debt		0	$ 0	$ (2,150,000)
2017 Credit Agreement
Debt Instrument [Line Items]
Line of Credit Facility, Maximum Borrowing Capacity		725,000,000.0
2017 Term Loan
Debt Instrument [Line Items]
Long-term Debt, Gross	$ 425,000,000.0	414,375,000	418,625,000
Unamortized debt discount	500,000
Gain (Loss) on Extinguishment of Debt				$ 200,000
2017 Revolving Credit Facility
Debt Instrument [Line Items]
Line of Credit Facility, Fair Value of Amount Outstanding		45,000,000.0
Line of Credit Facility, Maximum Borrowing Capacity		300,000,000.0
Long-term Debt, Gross		$ 45,000,000	$ 0
2014 Term Loans
Debt Instrument [Line Items]
Unamortized debt discount	100,000
Write off of Deferred Debt Issuance Cost	1,800,000
Gain (Loss) on Extinguishment of Debt	$ 1,900,000

LONG-TERM DEBT LONG-TERM DEBT - 2017 CREDIT AGREEMENT - INTEREST RATE DETAILS (Details)	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019
2017 Revolving Credit Facility
Debt Instrument [Line Items]
Coupon Interest Rate	3.41%
2017 Term Loan
Debt Instrument [Line Items]
Coupon Interest Rate	3.85%	4.52%
Variable Rate Based on Eurodollar Rate \| 2017 Credit Agreement \| Eurodollar loans
Debt Instrument [Line Items]
Debt Instrument, Description of Variable Rate Basis	Eurodollar Rate
Variable Rate Based on Eurodollar Rate \| 2017 Term Loan \| Eurodollar loans
Debt Instrument [Line Items]
Debt Instrument, Basis Spread on Variable Rate	2.25%
Variable Rate Based on Eurodollar Rate \| 2017 Term Loan - Following January 2018 Amendment \| Eurodollar loans
Debt Instrument [Line Items]
Debt Instrument, Basis Spread on Variable Rate	2.00%
Variable Rate Based on ABR Rate \| 2017 Credit Agreement \| ABR Rate Loans
Debt Instrument [Line Items]
Debt Instrument, Description of Variable Rate Basis	ABR rate
Variable Rate Based on ABR Rate \| 2017 Term Loan \| ABR Rate Loans
Debt Instrument [Line Items]
Debt Instrument, Basis Spread on Variable Rate	1.25%
Variable Rate Based on ABR Rate \| 2017 Term Loan - Following January 2018 Amendment \| ABR Rate Loans
Debt Instrument [Line Items]
Debt Instrument, Basis Spread on Variable Rate	1.00%

LONG-TERM DEBT LONG-TERM DEBT - LOSS ON PARTIAL EARLY RETIREMENT OF 2017 TERM LOANS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Debt Instrument [Line Items]
Losses on early retirements of debt	$ 0	$ 0	$ 2,150
2017 Term Loan
Debt Instrument [Line Items]
Losses on early retirements of debt			$ (200)

LONG-TERM DEBT LONG-TERM DEBT - INTEREST RATES (Details) - 2017 Term Loan	Jan. 31, 2020	Jan. 31, 2019
Debt Instrument [Line Items]
Coupon Interest Rate	3.85%	4.52%
Effective Interest Rate	4.02%

LONG-TERM DEBT LONG-TERM DEBT - DEBT COVENANT (Details)	12 Months Ended
LONG-TERM DEBT LONG-TERM DEBT - DEBT COVENANT (Details)	Jan. 31, 2020 numerator
2017 Revolving Credit Facility
Debt Instrument [Line Items]
Consolidated Total Debt to Consolidated EBITDA Ratio	4.50

LONG-TERM DEBT LONG TERM DEBT - SUBSEQUENT EVENTS (Details) - 2017 Revolving Credit Facility - USD ($) $ in Millions	Mar. 31, 2020	Jan. 31, 2020
Subsequent Event [Line Items]
Line of Credit Facility, Fair Value of Amount Outstanding		$ 45.0
Subsequent Event
Subsequent Event [Line Items]
Line of Credit Facility, Fair Value of Amount Outstanding	$ 200.0

LONG-TERM DEBT LONG-TERM DEBT - LOSS ON EARLY RETIREMENT OF 2014 TERM LOANS (Details) - USD ($) $ in Thousands		12 Months Ended
	Jun. 29, 2017	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Debt Instrument [Line Items]
Unamortized Debt Issuance Expense		$ 1,700
Unamortized debt discount		17,700
Losses on early retirements of debt		$ 0	$ 0	$ 2,150
Prior Credit Agreement (as amended)
Debt Instrument [Line Items]
Unamortized Debt Issuance Expense	$ 3,200
Prior Revolving Credit Facility
Debt Instrument [Line Items]
Unamortized Debt Issuance Expense	1,400
2014 Term Loans
Debt Instrument [Line Items]
Write off of Deferred Debt Issuance Cost	1,800
Unamortized debt discount	100
Losses on early retirements of debt	$ (1,900)

LONG-TERM DEBT LONG-TERM DEBT - 2017 CREDIT AGREEMENT ISSUANCE COSTS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Debt Instrument [Line Items]
Payments of Debt Issuance Costs	$ 212	$ 206	$ 7,137
2017 Credit Agreement
Debt Instrument [Line Items]
Payments of Debt Issuance Costs	6,800
2017 Term Loan
Debt Instrument [Line Items]
Payments of Debt Issuance Costs	4,100
2017 Revolving Credit Facility
Debt Instrument [Line Items]
Payments of Debt Issuance Costs	$ 2,700

LONG-TERM DEBT - FUTURE AMORTIZATION (Details) - 2017 Term Loan - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jun. 29, 2017
Debt Instrument [Line Items]
2021	$ 4,250
2022	4,250
2023	4,250
2024	4,250
2025	397,375
Total	414,375	$ 418,625	$ 425,000
Debt Instrument, Periodic Payment [Abstract]
Debt Instrument, Periodic Payment, Principal	$ 1,100

LONG-TERM DEBT LONG-TERM DEBT - INTEREST EXPENSE (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
1.50% Convertible Senior Notes
Debt Instrument [Line Items]
Interest Expense, Debt, Excluding Amortization	$ 6,000	$ 6,000	$ 6,000
Amortization of Debt Discount (Premium)	12,490	11,850	11,244
Amortization of Debt Issuance Costs	1,177	1,118	1,060
Interest Expense, Debt	19,667	18,968	18,304
Credit Agreements
Debt Instrument [Line Items]
Interest Expense, Debt, Excluding Amortization	18,021	17,741	15,412
Amortization of Debt Discount (Premium)	68	67	65
Amortization of Debt Issuance Costs	1,569	1,554	1,839
Interest Expense, Debt	20,450	19,362	17,570
Interest Rate Swap
Debt Instrument [Line Items]
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	(792)	0	680
Interest Rate Swap \| Credit Agreements
Debt Instrument [Line Items]
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	$ 792	$ 0	$ 254

SUPPLEMENTAL CONSOLIDATED FINANCIAL STATEMENT INFORMATION (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Inventories
Raw materials	$ 9,628	$ 10,875
Work-in-process	4,749	5,567
Finished goods	6,118	8,510
Total inventories	20,495	24,952
Property, Plant and Equipment
Property and Equipment, gross	299,091	258,627
Accumulated Depreciation and Amortization	(182,980)	(158,493)
Property and Equipment, net	116,111	100,134
Depreciation [Abstract]
Depreciation Expense	28,500	25,500	$ 26,000
Other Assets [Abstract]
Deferred commissions	37,263	29,815
Capitalized Software Development Cost, net	27,030	13,342
Long-term restricted cash and time deposits	26,362	23,193
Long-term Deferred Cost of Revenue	6,345	4,630
Deferred debt issuance costs, net	2,005	2,836
Long-term security deposits	1,920	3,760
Other	17,038	19,267
Total other assets	117,963	96,843
Accounts Payable and Accrued Liabilities, Current [Abstract]
Compensation and benefits	100,225	96,703
Contingent consideration - current portion	22,859	28,415
Operating lease obligations - current portion	22,656	1,794
Taxes other than income taxes	18,642	20,428
Income taxes	15,084	7,497
Distributor and agent commissions	10,097	11,446
Professional and consulting fees	4,367	3,929
Other	35,768	38,269
Total accrued expenses and other current liabilities	229,698	208,481
Other Liabilities [Abstract]
Unrecognized tax benefits, including interest and penalties	22,355	33,063
Contingent consideration - long-term portion	20,017	32,925
Derivative financial instruments - long-term portion	11,441	3,906
Finance lease obligations - long-term portion	7,210	3,067
Obligations for severance compensation	2,627	2,601
Deferred rent expense	0	12,254
Other	3,505	5,536
Total other liabilities	67,155	93,352
Other income (expense), net:
Foreign currency (losses) gains, net	(56)	(5,519)	6,760
Gains (losses) on derivative financial instruments, net	599	2,511	(17)
Other, net	(338)	(898)	(841)
Total other income (expense), net	205	(3,906)	5,902
Supplemental information regarding consolidated cash flows
Cash paid for interest	23,232	22,258	24,402
Cash payments of income taxes, net	15,391	26,887	23,450
Non-cash investing and financing transactions:
Liabilities for contingent consideration in business combinations	15,253	15,944	27,605
Finance leases of property and equipment	6,404	1,137	4,350
Accrued but unpaid purchases of property and equipment	4,362	3,376	2,367
Accrued but Unpaid Purchase of Treasury Stock	2,846	0	0
Leasehold improvements funded by lease incentives	2,604	1,397	0
Inventory transfers to property and equipment	825	1,699	437
Contingent receivable in exchange for sale of subsidiary	738	0	$ 0
Land and buildings
Property, Plant and Equipment
Property and Equipment, gross	10,754	10,632
Leasehold Improvements
Property, Plant and Equipment
Property and Equipment, gross	35,463	31,694
Software
Property, Plant and Equipment
Property and Equipment, gross	53,606	51,950
Equipment, Furniture and Other
Property, Plant and Equipment
Property and Equipment, gross	$ 199,268	$ 164,351

STOCKHOLDERS' EQUITY STOCKHOLDERS' EQUITY - DIVIDENDS ON COMMON STOCK (Details) - USD ($)	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Equity [Abstract]
Dividends, Common Stock	$ 0	$ 0	$ 0

STOCKHOLDERS' EQUITY STOCKHOLDERS' EQUITY - SHARE REPURCHASE PROGRAM (Details) - USD ($) $ in Thousands	2 Months Ended	12 Months Ended			24 Months Ended
	Jan. 31, 2020	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018	Mar. 29, 2018	Dec. 04, 2019	Mar. 29, 2016
Class of Stock [Line Items]
Treasury Stock, Value, Acquired, Cost Method		$ 116,536	$ 173	$ 278
Stock Repurchase Program, Authorized Amount						$ 300,000	$ 150,000
2016 Share Repurchase Program
Class of Stock [Line Items]
Treasury Stock, Value, Acquired, Cost Method					$ 46,900
FYE2020 Share Repurchase Program
Class of Stock [Line Items]
Treasury Stock, Value, Acquired, Cost Method	$ 116,100

STOCKHOLDERS' EQUITY - TREASURY STOCK (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Class of Stock [Line Items]
Treasury shares acquired (in shares)	2,126,000	4,000	7,000
Cost of treasury stock acquired	$ 116,536	$ 173	$ 278
Treasury stock, (in shares)	3,791,000	1,665,000
Treasury stock, cost	$ 174,134	$ 57,598

STOCKHOLDERS' EQUITY STOCKHOLDERS' EQUITY - SCHEDULE OF ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Class of Stock [Line Items]
Accumulated other comprehensive income (loss) - beginning balance	$ (145,225)	$ (103,460)
Other comprehensive (loss) income before reclassifications	(6,849)	(45,555)
Amounts reclassified out of accumulated other comprehensive income (loss)	(209)	(3,790)
Net other comprehensive income (loss)	(6,640)	(41,765)
Accumulated other comprehensive income (loss) - ending balance	(151,865)	(145,225)	$ (103,460)
Foreign currency translation adjustments
Class of Stock [Line Items]
Accumulated other comprehensive income (loss) - beginning balance	(141,201)	(106,772)
Other comprehensive (loss) income before reclassifications	(762)	(34,429)
Amounts reclassified out of accumulated other comprehensive income (loss)	0	0
Net other comprehensive income (loss)	(762)	(34,429)
Accumulated other comprehensive income (loss) - ending balance	(141,963)	(141,201)	(106,772)
Foreign Exchange Contract
Class of Stock [Line Items]
Amounts reclassified out of accumulated other comprehensive income (loss)	408	(3,790)	6,130
Foreign Exchange Contract \| Unrealized gains (losses) on derivative financial instruments designated as hedges
Class of Stock [Line Items]
Accumulated other comprehensive income (loss) - beginning balance	(981)	3,312
Other comprehensive (loss) income before reclassifications	2,015	(8,083)
Amounts reclassified out of accumulated other comprehensive income (loss)	408	(3,790)
Net other comprehensive income (loss)	1,607	(4,293)
Accumulated other comprehensive income (loss) - ending balance	626	(981)	3,312
Interest Rate Swap
Class of Stock [Line Items]
Amounts reclassified out of accumulated other comprehensive income (loss)	(617)	0	291
Interest Rate Swap \| Unrealized gains (losses) on derivative financial instruments designated as hedges
Class of Stock [Line Items]
Accumulated other comprehensive income (loss) - beginning balance	(3,043)	0
Other comprehensive (loss) income before reclassifications	(8,102)	(3,043)
Amounts reclassified out of accumulated other comprehensive income (loss)	(617)	0
Net other comprehensive income (loss)	(7,485)	(3,043)
Accumulated other comprehensive income (loss) - ending balance	$ (10,528)	$ (3,043)	$ 0

STOCKHOLDERS' EQUITY STOCKHOLDERS' EQUITY - AMOUNTS RECLASSIFIED OUT OF ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Amounts reclassified out of accumulated other comprehensive income (loss)	$ (209)	$ (3,790)
Foreign Exchange Contract
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	453	(4,219)	$ 6,813
(Provision) benefit for income taxes	45	(429)	683
Amounts reclassified out of accumulated other comprehensive income (loss)	408	(3,790)	6,130
Foreign Exchange Contract \| Cost of revenue - product
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	11	(350)	621
Foreign Exchange Contract \| Cost of revenue - service and support
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	64	(388)	599
Foreign Exchange Contract \| Research and development, net
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	250	(2,138)	3,577
Foreign Exchange Contract \| Selling, general and administrative
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	128	(1,343)	2,016
Interest Rate Swap
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	(792)	0	680
(Provision) benefit for income taxes	(175)	0	389
Amounts reclassified out of accumulated other comprehensive income (loss)	(617)	0	291
Interest Rate Swap \| Interest expense
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	(792)	0	(254)
Interest Rate Swap \| Other income (expense), net
Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
Derivative Instruments, (Gain) Loss Reclassified from Accumulated OCI into Income, Effective Portion, Net	$ 0	$ 0	$ 934

RESEARCH AND DEVELOPMENT, NET RESEARCH AND DEVELOPMENT, NET - R&D EXPENSES AND GRANTS (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Research and Development Expense [Abstract]
Gross research and development expenses	$ 233.1	$ 211.0	$ 192.6
Research and Development Arrangement with Federal Government, Customer Funding to Offset Costs Incurred	$ 1.4	$ 1.9	$ 2.0

RESEARCH AND DEVELOPMENT, NET RESEARCH AND DEVELOPMENT, NET - CAPITALIZED SOFTWARE DEVELOPMENT COSTS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Movement in Capitalized Computer Software, Net [Roll Forward]
Capitalized software development costs, net - beginning of the period	$ 13,342	$ 9,228	$ 9,509
Software development costs capitalized during the year	17,222	7,320	3,126
Amortization of capitalized software development costs	(3,561)	(3,101)	(3,338)
Impairments, foreign currency translation, and other	27	105	69
Capitalized software development costs, net - end of the period	27,030	13,342	9,228
Capitalized Computer Software, Impairments
Capitalized Computer Software, Impairments	$ 0	$ 0	$ 0

INCOME TAXES INCOME TAXES - INCOME (LOSS) BEFORE TAXES (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Income (Loss) from Continuing Operations before Equity Method Investments, Income Taxes, Noncontrolling Interest [Abstract]
Domestic	$ (49,703)	$ (12,927)	$ (44,502)
Foreign	103,006	90,689	63,402
Total income before provision for income taxes	$ 53,303	$ 77,762	$ 18,900

INCOME TAXES INCOME TAXES - PROVISION FOR INCOME TAXES (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Current provision (benefit) for income taxes
Federal	$ 8,683	$ (1,582)	$ 4,364
State	1,033	2,299	1,215
Foreign	5,759	9,842	24,308
Total current provision for income taxes	15,475	10,559	29,887
Deferred provision (benefit) for income taxes
Federal	(4,096)	(4,099)	4,734
State	948	(2,687)	(58)
Foreign	5,293	3,769	(12,209)
Total deferred provision (benefit) for income taxes	2,145	(3,017)	(7,533)
Total provision for income taxes	$ 17,620	$ 7,542	$ 22,354

INCOME TAXES INCOME TAXES - EFFECTIVE TAX RATE RECONCILIATION (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Income Tax Expense (Benefit), Continuing Operations, Income Tax Reconciliation [Abstract]
U.S. federal statutory income tax rate (as a percent)	21.00%	21.00%	33.80%
Income tax provision at the U.S. federal statutory rate	$ 11,193	$ 16,330	$ 6,394
State income tax provision	230	3,968	1,792
Foreign tax rate differential	11,700	9,516	(9,434)
Tax incentives	(8,395)	(7,377)	(3,891)
Valuation allowances	1,607	(24,099)	14,539
Stock-based and other compensation	(2,143)	678	(8,656)
Non-deductible expenses	2,752	(412)	(2,091)
Tax contingencies	(11,550)	(3,035)	5,017
U.S. tax effects of foreign operations	11,963	11,559	8,591
Impact of 2017 Tax Act	0	0	9,641
Other, net	263	414	452
Total provision for income taxes	$ 17,620	$ 7,542	$ 22,354
Effective income tax rate (as a percent)	33.10%	9.70%	118.30%

INCOME TAXES INCOME TAXES - U.S. TAX RATES (Details)	12 Months Ended
INCOME TAXES INCOME TAXES - U.S. TAX RATES (Details)	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
U.S. federal statutory income tax rate (as a percent)	21.00%	21.00%	33.80%
Prior to Enactment of 2017 Tax Act
U.S. federal statutory income tax rate (as a percent)		35.00%
Subsequent to Enactment of 2017 Tax Act
U.S. federal statutory income tax rate (as a percent)		21.00%

INCOME TAXES INCOME TAXES - SPECIAL TAX RATES (Details)	12 Months Ended
INCOME TAXES INCOME TAXES - SPECIAL TAX RATES (Details)	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Israel
Exemption Period for Income Taxes Attributable to Approved Enterprise	2 years
PTE Tax Rate for Eligible Income	12.00%
Israel Regular Corporate Income Tax Rate	23.00%
Israel \| Minimum
Period of Reduced Income Tax Rate for Income Attributable to Approved Enterprise	5 years
Reduced Income Tax Rate for Income Attributable to Approved Enterprise	10.00%
Israel \| Maximum
Period of Reduced Income Tax Rate for Income Attributable to Approved Enterprise	8 years
Reduced Income Tax Rate for Income Attributable to Approved Enterprise	23.00%
Cyprus
Effective Income Tax Rate Decrease Due to Tax Incentive	10.10%	9.00%	17.80%

INCOME TAXES INCOME TAXES - DEFERRED INCOME TAXES (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Jan. 31, 2019
Components of Deferred Tax Assets [Abstract]
Accrued expenses	$ 3,979	$ 9,510
Deferred tax assets, operating lease liabilities	15,716	0
Contract liabilities	3,332	0
Loss carryforwards	30,063	25,451
Tax credits	7,021	9,239
Stock-based and other compensation	14,087	14,646
Capitalized research and development expenses	18	8,178
Total deferred tax assets	74,216	67,024
Components of Deferred Tax Liabilities [Abstract]
Deferred cost of revenue	(7,588)	(8,173)
Goodwill and other intangible assets	(36,989)	(41,781)
Unremitted earnings of foreign subsidiaries	(12,257)	(12,257)
Other, net	(4,674)	(2,418)
Deferred Tax Liabilities, Leasing Arrangements	(12,401)	0
Total deferred tax liabilities	(73,909)	(64,629)
Valuation allowance	(26,334)	(24,526)
Deferred Tax Liabilities, Net	(26,027)	(22,131)
Deferred Tax Assets (Liabilities), Net [Abstract]
Deferred tax assets	13,802	21,040
Deferred tax liabilities	(39,829)	(43,171)
Deferred Tax Liabilities, Net	$ (26,027)	$ (22,131)

INCOME TAXES INCOME TAXES - DEFERRED INCOME TAX INFORMATION (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
U.S. federal statutory income tax rate (as a percent)	21.00%	21.00%	33.80%
Reduction in Deferred Tax Asset Valuation Allowance	$ 1,607	$ (24,099)	$ 14,539
Subsequent to Enactment of 2017 Tax Act
U.S. federal statutory income tax rate (as a percent)		21.00%

INCOME TAXES INCOME TAXES - CARRYFORWARDS (Details) $ in Millions	Jan. 31, 2020 USD ($)
Operating Loss Carryforwards [Line Items]
Tax Credit Carryforward, Amount	$ 11.7
Tax Credit Carryforward Amount Indefinite Carryforward	4.1
Tax Credit Carryforward Amount Subject to Expiration	7.6
Internal Revenue Service (IRS)
Operating Loss Carryforwards [Line Items]
Operating Loss Carryforwards	293.5
State and Local Jurisdictions
Operating Loss Carryforwards [Line Items]
Operating Loss Carryforwards	194.9
Foreign Countries
Operating Loss Carryforwards [Line Items]
Operating Loss Carryforwards	93.9
Operating Loss Carry Forwards Subject to Expiration	$ 6.0

INCOME TAXES INCOME TAXES - FOREIGN WITHHOLDING TAXES (Details) $ in Millions	12 Months Ended
	Jan. 31, 2020 USD ($)
Impact of 2017 Tax Act
Provisional Deferred Income Taxes	$ 15.0

INCOME TAXES INCOME TAXES - VALUATION ALLOWANCES (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Recorded valuation allowance
Balance at beginning of year	$ (3,777)	$ (2,217)	$ (1,842)
Adjustments to Valuation Allowances	(151)	14	(298)
Reduction in Deferred Tax Asset Valuation Allowance	1,607	(24,099)	14,539
Balance at end of year	(5,324)	(3,777)	(2,217)
Valuation Allowance of Deferred Tax Assets
Recorded valuation allowance
Balance at beginning of year	(24,526)	(55,116)
Balance at end of year	(26,334)	(24,526)	$ (55,116)
Valuation Allowance of Deferred Tax Assets \| Accounting Standards Update 2014-09
Recorded valuation allowance
Adjustments to Valuation Allowances	0	5,763
Valuation Allowance of Deferred Tax Assets \| Impact from Business Combinations
Recorded valuation allowance
Adjustments to Valuation Allowances	0	124
Provision (benefit) for income taxes \| Valuation Allowance of Deferred Tax Assets
Recorded valuation allowance
Adjustments to Valuation Allowances	(1,607)	24,099
Currency translation adjustment \| Valuation Allowance of Deferred Tax Assets
Recorded valuation allowance
Adjustments to Valuation Allowances	$ (201)	$ 604

INCOME TAXES INCOME TAXES - UNRECOGNIZED TAX BENEFITS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Changes in the balance of gross unrecognized tax benefits
Gross unrecognized tax benefits, beginning of year	$ 109,066	$ 115,709	$ 148,639
Increases related to tax positions taken during the current year	2,464	8,843	12,260
Increases as a result of business combinations	286	1,032	43
Increases related to tax positions taken during prior years	147	10,305	9,226
Increases (decreases) related to foreign currency exchange rates	(1,373)	(2,253)	(2,449)
Reductions for tax positions of prior years	(17,388)	(23,415)	(8,266)
Reductions for settlements with tax authorities	(4,370)	(1,054)	(140)
Reduction for rate change due to 2017 Tax Act	0	0	(48,004)
Lapses of statutes of limitation	(299)	(101)	(498)
Gross unrecognized tax benefits, end of year	$ 91,279	$ 109,066	$ 115,709

INCOME TAXES INCOME TAXES - UNRECOGNIZED TAX BENEFITS - INFORMATION (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018	Jan. 31, 2017
Income Tax Contingency [Line Items]
Unrecognized Tax Benefits	$ 91,279	$ 109,066	$ 115,709	$ 148,639
Unrecognized Tax Benefits, Income Tax Penalties and Interest Expense	1,900	700	$ 1,500
Unrecognized Tax Benefits, Income Tax Penalties and Interest Accrued	2,900	$ 4,600
Decrease in Unrecognized Tax Benefits is Reasonably Possible	$ 1,300

FAIR VALUE MEASUREMENTS - FAIR VALUE TABLE (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Jan. 31, 2019
Assets:
Contingent Consideration Receivable	$ 700
Recurring \| Level 1
Assets:
Money market funds	89	$ 10,709
Foreign currency forward contracts	0	0
Contingent Consideration Receivable	0
Total assets	89	10,709
Liabilities:
Foreign currency forward contracts	0	0
Contingent consideration- business combinations	0	0
Option to acquire noncontrolling interests of consolidated subsidiaries	0	0
Total liabilities	0	0
Recurring \| Level 2
Assets:
Money market funds	0	0
Foreign currency forward contracts	812	1,401
Contingent Consideration Receivable	0
Total assets	812	3,473
Liabilities:
Foreign currency forward contracts	132	2,086
Contingent consideration- business combinations	0	0
Option to acquire noncontrolling interests of consolidated subsidiaries	0	0
Total liabilities	13,633	6,114
Recurring \| Level 3
Assets:
Money market funds	0	0
Foreign currency forward contracts	0	0
Contingent Consideration Receivable	738
Total assets	738	0
Liabilities:
Foreign currency forward contracts	0	0
Contingent consideration- business combinations	42,875	61,340
Option to acquire noncontrolling interests of consolidated subsidiaries	2,900	3,000
Total liabilities	45,775	64,340
Interest Rate Swap \| Recurring \| Level 1
Assets:
Interest rate swap agreement		0
Liabilities:
Interest rate swap agreement	0	0
Interest Rate Swap \| Recurring \| Level 2
Assets:
Interest rate swap agreement		2,072
Liabilities:
Interest rate swap agreement	13,501	4,028
Interest Rate Swap \| Recurring \| Level 3
Assets:
Interest rate swap agreement		0
Liabilities:
Interest rate swap agreement	$ 0	$ 0

FAIR VALUE MEASUREMENTS FAIR VALUE MEASUREMENTS - SALE OF INSIGNIFICANT SUBSIDIARY (Details) $ in Millions	Jan. 31, 2020 USD ($)
Fair Value Disclosures [Abstract]
Contingent Consideration Receivable	$ 0.7

FAIR VALUE MEASUREMENTS - CONTINGENT CONSIDERATION TABLE (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Change in fair value, recorded in operating expenses	$ 500	$ 3,600	$ 8,300
Payments of contingent consideration	$ (33,100)	(13,600)	(9,400)
Minimum
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Fair Value Measurement Input - Discount Rate	4.30%
Maximum
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Fair Value Measurement Input - Discount Rate	4.90%
Liability for contingent consideration
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Fair value measurement at the beginning of the period	$ 61,340	62,829
Contingent consideration liabilities recorded for business combinations	15,253	15,944
Change in fair value, recorded in operating expenses	(531)	(3,561)
Payments of contingent consideration	(33,088)	(13,600)
Foreign currency translation and other	99	272
Fair value measurement at the end of the period	$ 42,875	$ 61,340	$ 62,829
Liability for contingent consideration \| Minimum
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Fair Value Measurement Input - Discount Rate	2.10%	3.80%
Liability for contingent consideration \| Maximum
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Fair Value Measurement Input - Discount Rate	4.90%	5.80%

FAIR VALUE MEASUREMENTS FAIR VALUE MEASUREMENTS - OPTION TO ACQUIRE NONCONTROLLING INTERESTS (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Change in fair value, recorded in operating expenses	$ 500	$ 3,600	$ 8,300
Option to acquire noncontrolling interests
Liability for contingent consideration measured using significant unobservable inputs (Level 3)
Fair Value Measurement Input - Discount Rate	9.00%	12.50%
Changes in the estimated fair value of liability for contingent consideration measured using significant unobservable inputs (Level 3)
Fair value measurement at the beginning of the period	$ 3,000	$ 2,950
Change in fair value, recorded in operating expenses	(100)	50
Fair value measurement at the end of the period	$ 2,900	$ 3,000	$ 2,950
Minimum
Liability for contingent consideration measured using significant unobservable inputs (Level 3)
Fair Value Measurement Input - Discount Rate	4.30%
Maximum
Liability for contingent consideration measured using significant unobservable inputs (Level 3)
Fair Value Measurement Input - Discount Rate	4.90%

FAIR VALUE MEASUREMENTS - OTHER FAIR VALUE DISCLOSURES (Details) - Estimate of Fair Value Measurement - USD ($) $ in Millions	Jan. 31, 2020	Jan. 31, 2019
Level 3 \| Term loans
Other Financial Instruments
Long-term debt	$ 417	$ 412
Level 3 \| 2017 Revolving Credit Facility
Other Financial Instruments
Long-term debt	45
Level 2 \| 1.50% Convertible Senior Notes
Other Financial Instruments
Convertible Debt, Fair Value Disclosures	$ 438	$ 400

FAIR VALUE MEASUREMENTS FAIR VALUE MEASUREMENTS - ASSETS AND LIABILITIES NOT MEASURED AT FV ON (Details) $ in Millions	Jan. 31, 2020 USD ($)
Fair Value Disclosures - Assets and Liabilities Not Measured at Fair Value [Abstract]
Noncontrollling Equity Investment in Privately-held Comp	$ 3.8

DERIVATIVE FINANCIAL INSTRUMENTS - ASSETS AND LIABILITIES (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019
Fair Values of Derivative Financial Instruments
Assets, Fair Value	$ 812	$ 3,473
Liabilities, Fair Value	$ 13,633	6,114
Foreign currency forward contracts
Fair Values of Derivative Financial Instruments
Term to maturity of derivative contracts is generally less than this period (in months)	12 months
Derivative, Notional Amount	$ 89,000	123,000
Prepaid Expenses and Other Current Assets \| Foreign currency forward contracts \| Derivative designated as hedging instruments
Fair Values of Derivative Financial Instruments
Assets, Fair Value	710	738
Prepaid Expenses and Other Current Assets \| Foreign currency forward contracts \| Derivative not designated as hedging instruments
Fair Values of Derivative Financial Instruments
Assets, Fair Value	102	663
Prepaid Expenses and Other Current Assets \| Interest Rate Swap \| Derivative not designated as hedging instruments
Fair Values of Derivative Financial Instruments
Assets, Fair Value	0	2,072
Accrued expenses and other current liabilities \| Foreign currency forward contracts \| Derivative designated as hedging instruments
Fair Values of Derivative Financial Instruments
Liabilities, Fair Value	16	1,830
Accrued expenses and other current liabilities \| Foreign currency forward contracts \| Derivative not designated as hedging instruments
Fair Values of Derivative Financial Instruments
Liabilities, Fair Value	116	256
Accrued expenses and other current liabilities \| Interest Rate Swap \| Derivative designated as hedging instruments
Fair Values of Derivative Financial Instruments
Liabilities, Fair Value	2,060	122
Other liabilities \| Interest Rate Swap \| Derivative designated as hedging instruments
Fair Values of Derivative Financial Instruments
Liabilities, Fair Value	$ 11,441	$ 3,906

DERIVATIVE FINANCIAL INSTRUMENTS DERIVATIVE FINANCIAL INSTRUMENTS - INTEREST RATE SWAP AGREEMENTS (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2018
2016 Interest Rate Swap
Derivative [Line Items]
Derivative, Fixed Interest Rate	4.143%
Derivative, Floor Interest Rate	0.75%
Derivative, Basis Spread on Variable Rate	2.75%
Derivative, Notional Amount	$ 200.0
Maturity date - interest rate swap	Sep. 06, 2019
Gain (Loss) on Discontinuation of Cash Flow Hedge Due to Forecasted Transaction Probable of Not Occurring, Net		$ 0.9
2018 Interest Rate Swap
Derivative [Line Items]
Derivative, Fixed Interest Rate	2.949%
Derivative, Floor Interest Rate	0.00%
Derivative, Notional Amount	$ 200.0
Fixed Interest Rate, Including Impact of Margin	4.949%
Maturity date - interest rate swap	Jun. 29, 2024
2017 Term Loan - Following January 2018 Amendment \| Variable Rate Based on Eurodollar Rate \| Eurodollar loans
Derivative [Line Items]
Debt Instrument, Basis Spread on Variable Rate	2.00%

DERIVATIVE FINANCIAL INSTRUMENTS - GAINS AND LOSSES (Details) - USD ($)	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
DERIVATIVE FINANCIAL INSTRUMENTS
Gains (losses) on derivative financial instruments, net	$ 599,000	$ 2,511,000	$ (17,000)
Accumulated Other Comprehensive Income (Loss), Net of Tax	(151,865,000)	(145,225,000)	(103,460,000)
Derivative not designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Gains (losses) on derivative financial instruments, net	599,000	2,511,000	(17,000)
Cash flow hedging \| Derivative designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Net gains (losses) recognized in Accumulated other comprehensive (loss) income	(8,026,000)	(4,024,000)	2,971,000
Net gains (losses) reclassified from Accumulated other comprehensive (loss) income to the consolidated statements of operations	(339,000)	(4,219,000)	6,559,000
Gains (losses) from ineffectiveness			0
Foreign currency forward contracts
DERIVATIVE FINANCIAL INSTRUMENTS
Net gains (losses) recognized in Accumulated other comprehensive (loss) income	1,786,000	(4,774,000)	3,042,000
Foreign currency forward contracts \| Derivative designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Foreign currency forward contracts underlying net gains recorded in accumulated other comprehensive loss expected to be reclassified into earnings within the next twelve months	(600,000)
Foreign currency forward contracts \| Derivative not designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Gains (losses) on derivative financial instruments, net	647,000	1,891,000	(2,546,000)
Foreign currency forward contracts \| Cash flow hedging \| Derivative designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Net gains (losses) recognized in Accumulated other comprehensive (loss) income	2,239,000	(981,000)	3,312,000
Net gains (losses) reclassified from Accumulated other comprehensive (loss) income to the consolidated statements of operations	453,000	(4,219,000)	6,813,000
Interest Rate Swap
DERIVATIVE FINANCIAL INSTRUMENTS
Net gains (losses) recognized in Accumulated other comprehensive (loss) income	(9,473,000)	(4,028,000)	(1,021,000)
Net gains (losses) reclassified from Accumulated other comprehensive (loss) income to the consolidated statements of operations	(792,000)	0	680,000
Interest Rate Swap \| Derivative not designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Gains (losses) on derivative financial instruments, net	(48,000)	620,000	2,529,000
Interest Rate Swap \| Cash flow hedging \| Derivative designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Net gains (losses) recognized in Accumulated other comprehensive (loss) income	(10,265,000)	(3,043,000)	(341,000)
Net gains (losses) reclassified from Accumulated other comprehensive (loss) income to the consolidated statements of operations	(792,000)	0	(254,000)
2018 Interest Rate Swap \| Cash flow hedging \| Derivative designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Interest Rate Cash Flow Hedge Gain (Loss) to be Reclassified During Next 12 Months, Net	1,600,000
Accumulated Net Gain (Loss) from Cash Flow Hedges Attributable to Parent [Member] \| Interest Rate Swap
DERIVATIVE FINANCIAL INSTRUMENTS
Accumulated Other Comprehensive Income (Loss), Net of Tax	(10,528,000)	$ (3,043,000)	$ 0
Accumulated Net Gain (Loss) from Cash Flow Hedges Attributable to Parent [Member] \| 2018 Interest Rate Swap \| Cash flow hedging \| Derivative designated as hedging instruments
DERIVATIVE FINANCIAL INSTRUMENTS
Accumulated Other Comprehensive Income (Loss), Net of Tax	$ (10,500,000)

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - 2017 LONG-TERM STOCK INCENTIVE PLAN (Details) - 2017 Amended Plan	Jan. 31, 2020 shares
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized	9,475,000
Reduction in Amended 2015 Plan Capacity Stock Options and Stock-Settled SARs	1
Reduction in Amended 2015 Plan Capacity From Awards Other Than Options or SARs	2.38

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - STOCK-BASED COMPENSATION - BY LINE ITEM (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Stock-Based Compensation Plans
Stock-based compensation expense	$ 82,698	$ 66,657	$ 69,366
Income tax benefits related to stock-based compensation (before consideration of valuation allowances)	12,651	10,377	16,504
Total stock-based compensation, net of taxes	70,047	56,280	52,862
Cost of revenue - product
Stock-Based Compensation Plans
Stock-based compensation expense	2,014	1,309	1,561
Cost of revenue - service and support
Stock-Based Compensation Plans
Stock-based compensation expense	6,170	4,426	6,904
Research and development, net
Stock-Based Compensation Plans
Stock-based compensation expense	13,426	9,870	13,144
Selling, general and administrative
Stock-Based Compensation Plans
Stock-based compensation expense	$ 61,088	$ 51,052	$ 47,757

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - STOCK-BASED COMPENSATION - BY CLASSIFICATION (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Stock-based compensation expense
Stock-based compensation expense	$ 82,698	$ 66,657	$ 69,366
Income Tax Expense (Benefit)	17,620	7,542	22,354
Total equity-settled awards
Stock-based compensation expense
Stock-based compensation expense	82,623	66,582	69,296
Other liability-classified awards
Stock-based compensation expense
Stock-based compensation expense	75	75	70
Restricted stock units and restricted stock awards \| Equity-classified awards
Stock-based compensation expense
Stock-based compensation expense	65,080	57,639	57,188
Combined Stock Bonus Program and Bonus Share Program \| Equity-classified awards
Stock-based compensation expense
Stock-based compensation expense	17,543	8,943	12,108
Accounting Standards Update 2016-09
Stock-based compensation expense
Income Tax Expense (Benefit)	$ (2,400)	$ (200)	$ 500

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - RESTRICTED STOCK UNITS (Details) - USD ($) $ / shares in Units, $ in Millions	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Restricted stock units and restricted stock awards
Summary of award activity
Beginning balance (in shares)	2,777,000	2,808,000	2,742,000
Granted (in shares)	1,620,000	1,708,000	1,804,000
Released (in shares)	(1,435,000)	(1,481,000)	(1,403,000)
Forfeited (in shares)	(226,000)	(258,000)	(335,000)
Ending balance (in shares)	2,736,000	2,777,000	2,808,000
Weighted-Average Grant-Date Fair Value
Beginning balance (in dollars per share)	$ 41.05	$ 41.18	$ 45.20
Granted (in dollars per share)	60.42	43.03	40.19
Released (in dollars per share)	40.59	43.67	45.96
Forfeited (in dollars per share)	45.57	41.07	48.92
Ending balance (in dollars per share)	$ 52.53	$ 41.05	$ 41.18
Performance based RSU's
Summary of award activity
Beginning balance (in shares)	512,000	506,000	438,000
Granted (in shares)	291,000	228,000	204,000
Released (in shares)	(245,000)	(139,000)	(50,000)
Forfeited (in shares)	(32,000)	(83,000)	(86,000)
Ending balance (in shares)	526,000	512,000	506,000
RSUs
Summary of award activity
Granted (in shares)	1,329,000
Additional disclosures
Unrecognized compensation expense	$ 83.3
Share-based Payment Arrangement, Nonvested Award, Cost Not yet Recognized, Period for Recognition	1 year 6 months

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - PERFORMANCE RESTRICTED STOCK UNITS (Details) - Performance based RSU's - shares shares in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Summary of award activity
Beginning balance (in shares)	512	506	438
Granted (in shares)	291	228	204
Released (in shares)	(245)	(139)	(50)
Forfeited (in shares)	(32)	(83)	(86)
Ending balance (in shares)	526	512	506

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - STOCK BONUS PROGRAM (Details) - USD ($) $ in Millions			12 Months Ended
	Mar. 20, 2020	Mar. 21, 2019	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018	Aug. 09, 2019
Combined Stock Bonus Program and Bonus Share Program
Stock-Based Compensation Plans
Total accrued liability			$ 17.3	$ 9.3
Stock Bonus Program
Stock-Based Compensation Plans
Vesting period for executive officers (in years)			1 year
Trailing period of average price of common stock to determine the number of shares to be issued (in days)			5 days
Shares in lieu of cash bonus - granted and released			97,000	19,000	21,000
Shares granted in respect of discount			16,000	0	0
Shares released in respect of discount			13,000	0	0
2017 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Shares in lieu of cash bonus - granted and released					293,000
2018 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Shares in lieu of cash bonus - granted and released				197,000
2019 Plan \| Combined Stock Bonus Program and Bonus Share Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized			305,000
2019 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Shares in lieu of cash bonus - granted and released			59,000
2020 Plan \| Combined Stock Bonus Program and Bonus Share Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized			300,000
2020 Plan \| Stock Bonus Program
Stock-Based Compensation Plans
Discount from market price (as a percent)		15.00%
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized		150,000				200,000
2020 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized						105,000
Reduction [Domain] \| 2020 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized						50,000
Subsequent Event \| 2021 Plan [Member] \| Stock Bonus Program
Stock-Based Compensation Plans
Discount from market price (as a percent)	15.00%
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized	200,000

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - BONUS SHARE PROGRAM (Details) - USD ($) $ in Thousands		12 Months Ended
	Mar. 21, 2019	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018	Aug. 09, 2019
Stock-Based Compensation Plans
Stock-based compensation expense		$ 82,698	$ 66,657	$ 69,366
Stock Bonus Program
Stock-Based Compensation Plans
Shares in lieu of cash bonus - granted and released		97,000	19,000	21,000
Combined Stock Bonus Program and Bonus Share Program
Stock-Based Compensation Plans
Total accrued liability		$ 17,300	$ 9,300
2017 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Shares in lieu of cash bonus - granted and released				293,000
2018 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Shares in lieu of cash bonus - granted and released			197,000
2019 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Shares in lieu of cash bonus - granted and released		59,000
2019 Plan \| Combined Stock Bonus Program and Bonus Share Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized		305,000
2020 Plan \| Stock Bonus Program
Stock-Based Compensation Plans
Discount from market price (as a percent)	15.00%
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized	150,000				200,000
2020 Plan \| Bonus Share Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized					105,000
2020 Plan \| Combined Stock Bonus Program and Bonus Share Program
Stock-Based Compensation Plans
Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized		300,000

STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS STOCK-BASED COMPENSATION AND OTHER BENEFIT PLANS - OTHER BENEFIT PLANS (Details)	12 Months Ended
	Jan. 31, 2020 USD ($) yr	Jan. 31, 2019 USD ($)	Jan. 31, 2018 USD ($)
401(k) Plan and Other Retirement Plans
Minimum age required to participate in 401(k) plan (in years) \| yr	21
Employee contribution limit (as a percentage of compensation)	60.00%
Company's matching contribution as percentage of employee's annual compensation (as a percentage of compensation)	50.00%
Defined Contribution Plan Employer Matching Contribution Per Employee Maximum Amount	$ 2,000
Matching contribution expense	3,000,000.0	$ 2,700,000	$ 2,500,000
Liability for Severance Pay
Severance expenses	$ 8,700,000	$ 13,300,000	$ 7,100,000

LEASES LEASES - ADDITIONAL INFORMATION (Details) $ in Millions	12 Months Ended
	Jan. 31, 2020 USD ($)
Lessee, Lease, Description [Line Items]
Lessee Operating and Finance Leases Options to Extend Lease Terms	10 years
Lessee Operating and Finance Leases Options to Terminate Leases Term	1 year
Finance Lease, Right-of-Use Asset	$ 13.3
Capital Leases, Lessee Balance Sheet, Assets by Major Class, Property, Plant, and Equipment Other, Accumulated Depreciation	$ 0.7
Minimum
Lessee, Lease, Description [Line Items]
Lessee Operating and Finance Leases Remaining Lease Term	1 year
Maximum
Lessee, Lease, Description [Line Items]
Lessee Operating and Finance Leases Remaining Lease Term	12 years

LEASES LEASES - COMPONENT OF LEASE EXPENSE (Details) $ in Thousands	12 Months Ended
	Jan. 31, 2020 USD ($)
Leases [Abstract]
Operating lease expenses	$ 29,898
Amortization of finance lease right-of-use assets	581
Interest on finance lease liabilities	226
Total finance lease expenses	807
Variable lease expenses	8,233
Short-term lease expenses	860
Sublease Income	(908)
Total lease expenses	$ 38,890

LEASES LEASES - SUPPLEMENTAL CASH FLOW INFORMATION RELATED TO LEASES (Details) $ in Thousands	12 Months Ended
	Jan. 31, 2020 USD ($)
Leases [Abstract]
Operating Lease, Payments	$ 27,599
Finance Lease, Interest Payment on Liability	226
Finance Lease, Principal Payments	2,522
Right-of-Use Asset Obtained in Exchange for Operating Lease Liability	22,472
Right-of-Use Asset Obtained in Exchange for Finance Lease Liability	$ 6,405
Operating Lease, Weighted Average Remaining Lease Term	6 years
Finance Lease, Weighted Average Remaining Lease Term	4 years
Operating Lease, Weighted Average Discount Rate, Percent	6.00%
Finance Lease, Weighted Average Discount Rate, Percent	5.20%

LEASES LEASES - MATURITIES OF LEASE LIABILITIES (Details) $ in Thousands	Jan. 31, 2020 USD ($)
Lessee, Operating Lease, Liability, Payment, Due [Abstract]
2021	$ 28,675
2022	23,275
2023	20,014
2024	18,313
2025	16,405
Thereafter	27,524
Future minimum lease payments	134,206
Imputed interest	21,179
Operating Lease, Liabilities	113,027
Finance Lease, Liability, Payment, Due [Abstract]
2021	3,195
2022	3,110
2023	2,474
2024	1,250
2025	776
Thereafter	0
Future minimum lease payments	10,805
Imputed interest	888
Finance Lease, Liabilities	$ 9,917

LEASES LEASES - SUPPLEMENTAL BALANCE SHEET INFO (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Jan. 31, 2019
Lessee, Finance Lease, Description [Abstract]
Finance Lease, Liability, Noncurrent	$ 0
Finance Lease, Liabilities	9,917
Lessee, Operating Lease, Description [Abstract]
Operating lease obligations - current portion	22,656	$ 1,794
Operating Lease, Liabilities, Noncurrent	90,372	$ 0
Operating Lease, Liabilities	113,027
Accrued expenses and other current liabilities
Lessee, Finance Lease, Description [Abstract]
Finance Lease, Liability, Current	2,707
Lessee, Operating Lease, Description [Abstract]
Operating lease obligations - current portion	22,655
Other Liabilities
Lessee, Finance Lease, Description [Abstract]
Finance Lease, Liability, Noncurrent	7,210
Lessee, Operating Lease, Description [Abstract]
Operating Lease, Liabilities, Noncurrent	$ 0

LEASES LEASES - OPERATING AND CAPITAL LEASE FUTURE MINIMUM LEASE PMTS AS OF JANUARY 31, 2020 (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019
Future Operating Lease Liabilities - Not Yet Commenced [Line Items]
Future Operating Lease Liability - Not Yet Commenced	$ 5,800
Operating Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]
2021		$ 22,769
2022		21,942
2023		19,157
2024		16,882
2025		15,152
Thereafter		33,477
Operating lease liabilities		129,379
Capital Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]
2021		1,343
2022		1,252
2023		1,130
2024		765
2025		107
Thereafter		0
Capital Leases, Future Minimum Payments Due		4,597
Less: Amount representing interest and other charges		315
Present value of minimum lease payments		$ 4,282
Minimum
Future Operating Lease Liabilities - Not Yet Commenced [Line Items]
Future Operating Lease Term - Not Yet Commenced	1 year
Maximum
Future Operating Lease Liabilities - Not Yet Commenced [Line Items]
Future Operating Lease Term - Not Yet Commenced	6 years

COMMITMENTS AND CONTINGENCIES - PURCHASE OBLIGATIONS AND OFF-BALANCE SHEET RISK (Details) $ in Millions	Jan. 31, 2020 USD ($)
Unconditional Purchase Obligations (Excluding Capital Stock Redemptions) [Abstract]
Unconditional purchase obligations	$ 228.0
Concentration Risks, Types, No Concentration Percentage [Abstract]
Outstanding letters of credit and surety bonds	$ 95.6

COMMITMENTS AND CONTINGENCIES COMMITMENTS AND CONTINGENCIES - LEGAL PROCEEDINGS (Details) $ in Millions	12 Months Ended
	Jan. 31, 2020 USD ($)
Loss Contingency, Information about Litigation Matters [Abstract]
Loss Contingency, Damages Sought, Value	$ 150.0

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION - REPORTABLE OPERATING SEGMENTS (Details)	12 Months Ended
	Jan. 31, 2020
Segment Reporting [Abstract]
Number of Reportable Segments	2

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION - SEGMENT REVENUE AND SEGMENT CONTRIBUTION (Details) - USD ($) $ in Thousands	3 Months Ended								12 Months Ended
	Jan. 31, 2020	Oct. 31, 2019	Jul. 31, 2019	Apr. 30, 2019	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Segment Reporting Information [Line Items]
Revenue	$ 339,203	$ 324,867	$ 324,305	$ 315,259	$ 330,230	$ 303,983	$ 306,327	$ 289,207	$ 1,303,634	$ 1,229,747	$ 1,135,229
Operating Income (Loss)									87,856	114,235	48,630
Customer Engagement
Segment Reporting Information [Line Items]
Revenue									846,525	796,287	740,067
Cyber Intelligence
Segment Reporting Information [Line Items]
Revenue									457,109	433,460	395,162
Reconciling items \| Customer Engagement
Segment Reporting Information [Line Items]
Segment revenue adjustments									(26,675)	(15,059)	(14,971)
Reconciling items \| Cyber Intelligence
Segment Reporting Information [Line Items]
Segment revenue adjustments									(5,708)	(293)	(258)
Segment Amount \| Customer Engagement
Segment Reporting Information [Line Items]
Revenue									873,200	811,346	755,038
Operating Income (Loss)									338,098	316,776	286,236
Segment Amount \| Cyber Intelligence
Segment Reporting Information [Line Items]
Revenue									462,817	433,753	395,420
Operating Income (Loss)									$ 130,519	$ 114,012	$ 94,585

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION - RECONCILIATION OF SEGMENT CONTRIBUTION TO OPERATING INCOME (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Segment Reporting Information [Line Items]
Amortization of intangible assets	$ 55,400	$ 56,400	$ 72,400
Stock-based compensation expense	82,698	66,657	69,366
Total reconciling items	752,012	666,299	639,812
Operating Income (Loss)	87,856	114,235	48,630
Segment Amount
Segment Reporting Information [Line Items]
Operating Income (Loss)	468,617	430,788	380,821
Reconciling items
Segment Reporting Information [Line Items]
Segment revenue adjustments	32,383	15,352	15,229
Amortization of intangible assets	55,442	56,413	72,425
Stock-based compensation expense	82,698	66,657	69,366
Acquisition, integration, restructuring, and other unallocated expenses	32,930	14,238	20,498
Total reconciling items	380,761	316,553	332,191
Corporate, Non-Segment
Segment Reporting Information [Line Items]
Shared support expenses	$ 177,308	$ 163,893	$ 154,673

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION - REVENUE AND LONG-LIVED ASSETS BY GEOGRAPHY (Details) - USD ($) $ in Thousands	3 Months Ended								12 Months Ended
	Jan. 31, 2020	Oct. 31, 2019	Jul. 31, 2019	Apr. 30, 2019	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Revenues from External Customers and Long-Lived Assets
Revenue	$ 339,203	$ 324,867	$ 324,305	$ 315,259	$ 330,230	$ 303,983	$ 306,327	$ 289,207	$ 1,303,634	$ 1,229,747	$ 1,135,229
Property and equipment, net	116,111				100,134				116,111	100,134
United States
Revenues from External Customers and Long-Lived Assets
Revenue									590,602	555,365	445,406
Property and equipment, net	61,096				51,006				61,096	51,006
Other Americas Regions
Revenues from External Customers and Long-Lived Assets
Revenue									93,302	103,158	150,993
Americas
Revenues from External Customers and Long-Lived Assets
Revenue									683,904	658,523	596,399
EMEA
Revenues from External Customers and Long-Lived Assets
Revenue									374,721	321,723	354,495
APAC
Revenues from External Customers and Long-Lived Assets
Revenue									245,009	249,501	$ 184,335
Israel
Revenues from External Customers and Long-Lived Assets
Property and equipment, net	33,316				30,310				33,316	30,310
Other countries
Revenues from External Customers and Long-Lived Assets
Property and equipment, net	$ 21,699				$ 18,818				$ 21,699	$ 18,818

SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION - MAJOR CUSTOMERS (Details)	12 Months Ended
	Jan. 31, 2019
Revenue, Major Customer
Sales to an individual customer	No single customer accounted for more than 10% of our revenue during the years ended January 31, 2020, 2019, and 2018.

SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED) SELECTED QUARTERLY FINANCIAL INFORMATION (UNAUDITED) - QUARTERLY DATA (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended								12 Months Ended
	Jan. 31, 2020	Oct. 31, 2019	Jul. 31, 2019	Apr. 30, 2019	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2018
Selected Quarterly Financial Information [Abstract]
Revenue	$ 339,203	$ 324,867	$ 324,305	$ 315,259	$ 330,230	$ 303,983	$ 306,327	$ 289,207	$ 1,303,634	$ 1,229,747	$ 1,135,229
Gross profit	219,338	211,595	207,864	201,071	219,655	192,744	193,020	175,115	839,868	780,534	688,442
(Loss) income before provision (benefit) for income taxes	(18,168)	(22,201)	(7,764)	(5,170)	(33,697)	(25,814)	19,202	951	(53,303)	(77,762)	(18,900)
Net (loss) income	(6,668)	(12,983)	(12,271)	(3,761)	(28,308)	(20,213)	22,924	1,225	(35,683)	(70,220)	3,454
Net (loss) income attributable to Verint Systems Inc.	$ (4,869)	$ (11,681)	$ (10,558)	$ (1,576)	$ (27,306)	$ (18,920)	$ (21,980)	$ 2,215	$ (28,684)	$ (65,991)	$ 6,627
Basic (in dollars per share)	$ 0.07	$ 0.17	$ 0.16	$ 0.02	$ 0.42	$ 0.29	$ 0.34	$ (0.03)	$ 0.43	$ 1.02	$ (0.10)
Diluted (in dollars per share)	$ 0.07	$ 0.17	$ 0.16	$ 0.02	$ 0.41	$ 0.29	$ 0.33	$ (0.03)	$ 0.43	$ 1.00	$ (0.10)

- Definition

The amount of net income (loss) for the period per each share of common stock or unit outstanding during the reporting period.

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- Definition

The amount of net income (loss) for the period available to each share of common stock or common unit outstanding during the reporting period and to each share or unit that would have been outstanding assuming the issuance of common shares or units for all dilutive potential common shares or units outstanding during the reporting period.

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- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

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- Definition

The consolidated profit or loss for the period, net of income taxes, including the portion attributable to the noncontrolling interest.

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+ Details

SUBSEQUENT EVENTS SUBSEQUENT EVENTS - BORROWINGS ON REVOLVING CREDIT FACILITY (Details) - 2017 Revolving Credit Facility - USD ($) $ in Millions	Mar. 31, 2020	Jan. 31, 2020
Subsequent Event [Line Items]
Line of Credit Facility, Fair Value of Amount Outstanding		$ 45.0
Subsequent Event
Subsequent Event [Line Items]
Line of Credit Facility, Fair Value of Amount Outstanding	$ 200.0