UNITED STATES SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549 
FORM 10-Q 
(Mark One)

þ	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934	
 For the quarterly period ended April 30, 2017
OR

o	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934	
 For the transition period from                                to                                     .
 
Commission File No. 001-34807

Verint Systems Inc.
(Exact Name of Registrant as Specified in its Charter) 

Delaware	 	11-3200514	
(State or Other Jurisdiction of Incorporation or
Organization)	 	(I.R.S. Employer Identification No.)	
 	 	 	
175 Broadhollow Road, Melville, New York	 	11747	
(Address of Principal Executive Offices)	 	(Zip Code)	

 	 	 	
 	(631) 962-9600	 	
(Registrant’s Telephone Number, Including Area Code)	
 
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes  þ  No  o
 
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yes þ  No  o
 
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company.  See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act.

 	 	
Large accelerated filer þ	Accelerated filer o	
Non-accelerated filer o (Do not check if a smaller reporting company)	Smaller reporting company o	
 	Emerging growth company o	

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes o No þ
 
There were 62,674,730 shares of the registrant’s common stock outstanding on May 15, 2017.

 	

Table of Contents

 	
 	 	 	
Verint Systems Inc. and Subsidiaries	
Index to Form 10-Q	
As of and For the Period Ended April 30, 2017	
 	 	Page	
 	 	 	
Cautionary Note on Forward-Looking Statements	ii	
 	 	 	
Part I.	Financial Information	1	
 	 	 	
Item 1.	Financial Statements (Unaudited)	1	
 	Condensed Consolidated Balance Sheets	2	
 	Condensed Consolidated Statements of Operations	3	
 	Condensed Consolidated Statements of Comprehensive (Loss) Income	4	
 	Condensed Consolidated Statements of Stockholders’ Equity	5	
 	Condensed Consolidated Statements of Cash Flows	6	
 	Notes to Condensed Consolidated Financial Statements	7	
Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	31	
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	45	
Item 4.	Controls and Procedures	45	
 	 	 	
Part II.	Other Information	46	
 	 	 	
Item 1.	Legal Proceedings	46	
Item 1A.	Risk Factors	46	
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	46	
Item 3.	Defaults Upon Senior Securities	46	
Item 4.	Mine Safety Disclosures	46	
Item 5.	Other Information	46	
Item 6.	Exhibits	47	
 	 	 	
Signature	 	48	

i

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Cautionary Note on Forward-Looking Statements
 
This Quarterly Report on Form 10-Q contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, the provisions of Section 27A of the Securities Act of 1933, as amended (the "Securities Act"), and Section 21E of the Securities Exchange Act of 1934, as amended (the "Exchange Act"). Forward-looking statements include financial projections, statements of plans and objectives for future operations, statements of future economic performance, and statements of assumptions relating thereto. Forward-looking statements may appear throughout this report, including without limitation, Part I, Item 2, "Management's Discussion and Analysis of Financial Condition and Results of Operations," and are often identified by future or conditional words such as "will", "plans", "expects", "intends", "believes", "seeks", "estimates", or "anticipates", or by variations of such words or by similar expressions. There can be no assurances that forward-looking statements will be achieved. By their very nature, forward-looking statements involve known and unknown risks, uncertainties, assumptions, and other important factors that could cause our actual results or conditions to differ materially from those expressed or implied by such forward-looking statements. Important risks, uncertainties, assumptions, and other factors that could cause our actual results or conditions to differ materially from our forward-looking statements include, among others:

•	uncertainties regarding the impact of general economic conditions in the United States and abroad, particularly in information technology spending and government budgets, on our business;	
 	 	
•	risks associated with our ability to keep pace with technological changes, evolving industry standards, and customer challenges, such as the proliferation and strengthening of encryption, and the transition of portions of the software market to the cloud, to adapt to changing market potential from area to area within our markets, and to successfully develop, launch, and drive demand for new, innovative, high-quality products that meet or exceed customer needs, while simultaneously preserving our legacy businesses and migrating away from areas of commoditization;	
 	 	
•	risks due to aggressive competition in all of our markets, including with respect to maintaining margins and sufficient levels of investment in our business;	
 	 	
•	risks created by the continued consolidation of our competitors or the introduction of large competitors in our markets with greater resources than we have;	
 	 	
•	risks associated with our ability to successfully compete for, consummate, and implement mergers and acquisitions, including risks associated with valuations, capital constraints, costs and expenses, maintaining profitability levels, expansion into new areas, management distraction, post-acquisition integration activities, and potential asset impairments;	
 	 	
•	risks relating to our ability to effectively and efficiently enhance our existing operations and execute on our growth strategy and profitability goals, including managing investments in our business and operations, managing our cloud transition and our revenue mix, and enhancing and securing our internal and external operations;	
 	 	
•	risks associated with our ability to effectively and efficiently allocate limited financial and human resources to business, developmental, strategic, or other opportunities, and risk that such investments may not come to fruition or produce satisfactory returns;	
 	 	
•	risks that we may be unable to establish and maintain relationships with key resellers, partners, and systems integrators;	
 	 	
•	risks associated with our reliance on third-party suppliers, partners, or original equipment manufacturers ("OEMs") for certain components, products, or services, including companies that may compete with us or work with our competitors;	
 	 	
•	risks associated with the mishandling or perceived mishandling of sensitive or confidential information and with security vulnerabilities or lapses, including information technology system breaches, failures, or disruptions;	
 	 	
•	risks that our products or services, or those of third-party suppliers, partners, or OEMs which we incorporate into our offerings or otherwise rely on, may contain defects or may be vulnerable to cyber-attacks;	
 	 	
•	risks associated with our significant international operations, including, among others, in Israel, Europe, and Asia, exposure to regions subject to political or economic instability, fluctuations in foreign exchange rates, and challenges associated with a significant portion of our cash being held overseas;	

ii

Table of Contents
 	 	
•	risks associated with a significant amount of our business coming from domestic and foreign government customers, including the ability to maintain security clearances for applicable projects and reputational risks associated with our security solutions;	
 	 	
•	risks associated with complex and changing local and foreign regulatory environments in the jurisdictions in which we operate, including, among others, with respect to privacy, information security, trade compliance, anti-corruption, and regulations related to our security solutions;	
 	 	
•	risks associated with our ability to retain and recruit qualified personnel in regions in which we operate, including in new markets and growth areas we may enter;	
 	 	
•	challenges associated with selling sophisticated solutions, including with respect to educating our customers on the benefits of our solutions or assisting them in realizing such benefits;	
 	 	
•	challenges associated with pursuing larger sales opportunities, including with respect to longer sales cycles, transaction reductions, deferrals, or cancellations during the sales cycle, risk of customer concentration, our ability to accurately forecast when a sales opportunity will convert to an order, or to forecast revenue and expenses, and increased volatility of our operating results from period to period;	
 	 	
•	risks that our intellectual property rights may not be adequate to protect our business or assets or that others may make claims on our intellectual property or claim infringement on their intellectual property rights;	
 	 	
•	risks that our customers or partners delay or cancel orders or are unable to honor contractual commitments due to liquidity issues, challenges in their business, or otherwise;	
 	 	
•	risks that we may experience liquidity or working capital issues and related risks that financing sources may be unavailable to us on reasonable terms or at all;	
 	 	
•	risks associated with significant leverage resulting from our current debt position or our ability to incur additional debt, including with respect to liquidity considerations, covenant limitations and compliance, fluctuations in interest rates, dilution considerations (with respect to our convertible notes), and our ability to maintain our credit ratings;	
 	 	
•	risks arising as a result of contingent or other obligations or liabilities assumed in our acquisition of our former parent company, Comverse Technology, Inc. ("CTI"), or associated with formerly being consolidated with, and part of a consolidated tax group with, CTI, or as a result of CTI's former subsidiary, Comverse, Inc. (now known as Mavenir Inc.), being unwilling or unable to provide us with certain indemnities or transition services to which we are entitled;	
 	 	
•	risks relating to the adequacy of our existing infrastructure, systems, processes, policies, procedures, and personnel and our ability to successfully implement and maintain enhancements to the foregoing and adequate systems and internal controls for our current and future operations and reporting needs, including related risks of financial statement omissions, misstatements, restatements, or filing delays; and	
 	 	
•	risks associated with changing accounting principles, tax rates, tax laws and regulations, and the continuing availability of expected tax benefits.	
These risks, uncertainties, assumptions, and challenges, as well as other factors, are discussed in greater detail in "Risk Factors" under Item 1A of our Annual Report on Form 10-K for the year ended January 31, 2017. You are cautioned not to place undue reliance on forward-looking statements, which reflect our management’s view only as of the date of this report. We make no commitment to revise or update any forward-looking statements in order to reflect events or circumstances after the date any such statement is made, except as otherwise required under the federal securities laws. If we were in any particular instance to update or correct a forward-looking statement, investors and others should not conclude that we would make additional updates or corrections thereafter except as otherwise required under the federal securities laws.

iii

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Part I

Item 1.     Financial Statements

 	
 	 	
VERINT SYSTEMS INC. AND SUBSIDIARIES	
Index to Condensed Consolidated Financial Statements (Unaudited)	
 	Page	
 	 	
Condensed Consolidated Balance Sheets as of April 30, 2017 and January 31, 2017	2	
Condensed Consolidated Statements of Operations for the Three Months Ended April 30, 2017 and 2016	3	
Condensed Consolidated Statements of Comprehensive (Loss) Income for the Three Months Ended April 30, 2017 and 2016	4	
Condensed Consolidated Statements of Stockholders’ Equity for the Three Months Ended April 30, 2017 and 2016 	5	
Condensed Consolidated Statements of Cash Flows for the Three Months Ended April 30, 2017 and 2016	6	
Notes to Condensed Consolidated Financial Statements	7	

1

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VERINT SYSTEMS INC. AND SUBSIDIARIES
Condensed Consolidated Balance Sheets
(Unaudited)

 	 	April 30,	 	January 31,	
(in thousands, except share and per share data)	
 	2017	 	2017	
Assets	

 	 	
 	
Current Assets:	

 	 	
 	
Cash and cash equivalents	
 	$	340,091	
 	
 	$	307,363	
 	
Restricted cash and bank time deposits	
 	12,623	
 	
 	9,198	
 	
Short-term investments	 	4,533	
 	 	3,184	
 	
Accounts receivable, net of allowance for doubtful accounts of $1.9 million and $1.8 million, respectively	
 	265,180	
 	
 	266,590	
 	
Inventories	
 	18,149	
 	
 	17,537	
 	
Deferred cost of revenue	
 	3,227	
 	
 	3,621	
 	
Prepaid expenses and other current assets	
 	66,652	
 	
 	64,561	
 	
  Total current assets	
 	710,455	
 	
 	672,054	
 	
Property and equipment, net	
 	78,674	
 	
 	77,551	
 	
Goodwill	
 	1,281,288	
 	
 	1,264,818	
 	
Intangible assets, net	
 	224,570	
 	
 	235,259	
 	
Capitalized software development costs, net	
 	8,877	
 	
 	9,509	
 	
Long-term deferred cost of revenue	
 	4,880	
 	
 	5,463	
 	
Other assets	
 	90,778	
 	
 	98,130	
 	
  Total assets	
 	$	2,399,522	
 	
 	$	2,362,784	

 	

 	

 	
Liabilities and Stockholders' Equity	

 	 	
 	
Current Liabilities:	

 	 	
 	
Accounts payable	
 	$	64,952	
 	
 	$	62,049	
 	
Accrued expenses and other current liabilities	
 	221,939	
 	
 	217,835	
 	
Deferred revenue	
 	202,162	
 	
 	182,515	
 	
  Total current liabilities	
 	489,053	
 	
 	462,399	
 	
Long-term debt	
 	746,312	
 	
 	744,260	
 	
Long-term deferred revenue	
 	19,904	
 	
 	20,912	
 	
Other liabilities	
 	121,181	
 	
 	120,173	
 	
  Total liabilities	
 	1,376,450	
 	
 	1,347,744	
 	
Commitments and Contingencies	

 	

 	
Stockholders' Equity:	

 	 	
 	
Preferred stock - $0.001 par value; authorized 2,207,000 shares at April 30, 2017 and January 31, 2017, respectively; none issued.	 	—	
 	 	—	
 	
Common stock - $0.001 par value; authorized 120,000,000 shares. Issued 64,329,000 and 64,073,000 shares; outstanding 62,675,000 and 62,419,000 shares at April 30, 2017 and January 31, 2017, respectively.	
 	64	
 	
 	64	
 	
Additional paid-in capital	
 	1,462,778	
 	
 	1,449,335	
 	
Treasury stock, at cost - 1,654,000 shares at April 30, 2017 and January 31, 2017, respectively.	
 	(57,147	)	
 	(57,147	)	
Accumulated deficit	
 	(251,471	)	
 	(230,816	)	
Accumulated other comprehensive loss	
 	(142,518	)	
 	(154,856	)	
Total Verint Systems Inc. stockholders' equity	
 	1,011,706	
 	
 	1,006,580	
 	
Noncontrolling interests	
 	11,366	
 	
 	8,460	
 	
  Total stockholders' equity	
 	1,023,072	
 	
 	1,015,040	
 	
  Total liabilities and stockholders' equity	
 	$	2,399,522	
 	
 	$	2,362,784	

See notes to condensed consolidated financial statements.

2

Table of Contents

VERINT SYSTEMS INC. AND SUBSIDIARIES
Condensed Consolidated Statements of Operations
(Unaudited)

 	 	 	 	 	 	 	 	 	
 	 	Three Months Ended
April 30,	
(in thousands, except per share data)	 	2017	 	2016	
Revenue:	 	 	

Product	 	$	89,817	
 	 	$	75,712	
 	
Service and support	 	171,178	
 	 	169,712	
 	
  Total revenue	 	260,995	
 	 	245,424	
 	
Cost of revenue:	 	 	

Product	 	33,924	
 	 	26,383	
 	
Service and support	 	67,345	
 	 	65,131	
 	
Amortization of acquired technology	 	9,534	
 	 	9,180	
 	
  Total cost of revenue	 	110,803	
 	 	100,694	
 	
Gross profit	 	150,192	
 	 	144,730	
 	
Operating expenses:	 	 	

Research and development, net	 	46,233	
 	 	44,720	
 	
Selling, general and administrative	 	101,807	
 	 	100,035	
 	
Amortization of other acquired intangible assets	 	11,537	
 	 	11,266	
 	
  Total operating expenses	 	159,577	
 	 	156,021	
 	
Operating loss	 	(9,385	)	 	(11,291	)	
Other income (expense), net:	 	 	

Interest income	 	330	
 	 	153	
 	
Interest expense	 	(8,988	)	 	(8,544	)	
Other (expense) income, net	 	(1,889	)	 	3,819	
 	
  Total other expense, net	 	(10,547	)	 	(4,572	)	
Loss before (benefit) provision for income taxes	 	(19,932	)	 	(15,863	)	
(Benefit) provision for income taxes	 	(892	)	 	330	
 	
Net loss	 	(19,040	)	 	(16,193	)	
Net income attributable to noncontrolling interests	 	746	
 	 	1,263	
 	
Net loss attributable to Verint Systems Inc.	 	$	(19,786	)	 	$	(17,456	)	
 	 	 	 	 	
Net loss per common share attributable to Verint Systems Inc.:	 	 	

Basic	 	$	(0.32	)	 	$	(0.28	)	
Diluted	 	$	(0.32	)	 	$	(0.28	)	
 	 	 	 	 	
Weighted-average common shares outstanding:	 	 	

Basic	 	62,485	
 	 	62,258	
 	
Diluted	 	62,485	
 	 	62,258	

See notes to condensed consolidated financial statements.

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VERINT SYSTEMS INC. AND SUBSIDIARIES
Condensed Consolidated Statements of Comprehensive (Loss) Income
(Unaudited) 

 	 	Three Months Ended
April 30,	
(in thousands)	 	2017	 	2016	
Net loss	 	$	(19,040	)	 	$	(16,193	)	
Other comprehensive income, net of reclassification adjustments:	 	 	

Foreign currency translation adjustments	 	9,673	
 	 	13,531	
 	
Net unrealized gains on available-for-sale securities	 	—	
 	 	105	
 	
Net unrealized gains on foreign exchange contracts designated as hedges	 	3,250	
 	 	4,788	
 	
Net unrealized losses on interest rate swap designated as a hedge	 	(33	)	 	(429	)	
Provision for income taxes on net unrealized gains (losses) on foreign exchange contracts and interest rate swap designated as hedges	 	(326	)	 	(536	)	
Other comprehensive income	 	12,564	
 	 	17,459	
 	
Comprehensive (loss) income	 	(6,476	)	 	1,266	
 	
Comprehensive income attributable to noncontrolling interests	 	972	
 	 	1,562	
 	
Comprehensive loss attributable to Verint Systems Inc.	 	$	(7,448	)	 	$	(296	)	
 
See notes to condensed consolidated financial statements.

4

VERINT SYSTEMS INC. AND SUBSIDIARIES
Condensed Consolidated Statements of Stockholders’ Equity
(Unaudited)

 	 	Verint Systems Inc. Stockholders’ Equity	 	 	 	 	 	
 	 	Common Stock	 	Additional Paid-in Capital	 	 	 	 	 	Accumulated Other Comprehensive  Loss	 	Total Verint Systems Inc. Stockholders' Equity	 	 	 	Total Stockholders' Equity	 	
(in thousands) 	 	Shares	 	Par
Value	 	 	 	Treasury
Stock	 	Accumulated
Deficit	 	 	 	 	 	Non-controlling
Interests	 	 	 	 	 	 	 	 	
Balances at January 31, 2016	 	62,266	
 	 	$	63	
 	 	$	1,387,955	
 	 	$	(10,251	)	 	$	(201,436	)	 	$	(116,194	)	 	$	1,060,137	
 	 	$	8,027	
 	 	$	1,068,164	
 	 	 	 	 	 	 	
Net (loss) income	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	(17,456	)	 	—	
 	 	(17,456	)	 	1,263	
 	 	(16,193	)	 	 	 	 	 	 	
Other comprehensive income	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	17,160	
 	 	17,160	
 	 	299	
 	 	17,459	
 	 	 	 	 	 	 	
Stock-based compensation - equity-classified awards	 	—	
 	 	—	
 	 	13,966	
 	 	—	
 	 	—	
 	 	—	
 	 	13,966	
 	 	—	
 	 	13,966	
 	 	 	 	 	 	 	
Exercises of stock options	 	—	
 	 	—	
 	 	1	
 	 	—	
 	 	—	
 	 	—	
 	 	1	
 	 	—	
 	 	1	
 	 	 	 	 	 	 	
Common stock issued for stock awards and stock bonuses	 	432	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	 	 	 	 	 	
Purchases of treasury stock	 	(500	)	 	—	
 	 	—	
 	 	(17,162	)	 	—	
 	 	—	
 	 	(17,162	)	 	—	
 	 	(17,162	)	 	 	 	 	 	 	
Tax effects from stock award plans	 	—	
 	 	—	
 	 	(25	)	 	—	
 	 	—	
 	 	—	
 	 	(25	)	 	—	
 	 	(25	)	 	 	 	 	 	 	
Balances at April 30, 2016	 	62,198	
 	 	$	63	
 	 	$	1,401,897	
 	 	$	(27,413	)	 	$	(218,892	)	 	$	(99,034	)	 	$	1,056,621	
 	
 	$	9,589	
 	 	$	1,066,210	

Balances at January 31, 2017	 	62,419	
 	 	$	64	
 	 	$	1,449,335	
 	 	$	(57,147	)	 	$	(230,816	)	 	$	(154,856	)	 	$	1,006,580	
 	 	$	8,460	
 	 	$	1,015,040	
 	 	 	 	 	 	 	
Net (loss) income	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	(19,786	)	 	—	
 	 	(19,786	)	 	746	
 	 	(19,040	)	 	 	 	 	 	 	
Other comprehensive income	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	12,338	
 	 	12,338	
 	 	226	
 	 	12,564	
 	 	 	 	 	 	 	
Stock-based compensation - equity-classified awards	 	—	
 	 	—	
 	 	13,443	
 	 	—	
 	 	—	
 	 	—	
 	 	13,443	
 	 	—	
 	 	13,443	
 	 	 	 	 	 	 	
Common stock issued for stock awards and stock bonuses	 	256	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	 	 	 	 	 	
Initial noncontrolling interest related to business combination	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	2,300	
 	 	2,300	
 	 	 	 	 	 	 	
Capital contribution by noncontrolling interest	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	350	
 	 	350	
 	 	 	 	 	 	 	
Dividends to noncontrolling interest	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	(716	)	 	(716	)	 	 	 	 	 	 	
Cumulative effect from adoption of ASU No. 2016-16	 	—	
 	 	—	
 	 	—	
 	 	—	
 	 	(869	)	 	—	
 	 	(869	)	 	—	
 	 	(869	)	 	 	 	 	 	 	
Balances at April 30, 2017	 	62,675	
 	 	$	64	
 	 	$	1,462,778	
 	 	$	(57,147	)	 	$	(251,471	)	 	$	(142,518	)	 	$	1,011,706	
 	 	$	11,366	
 	 	$	1,023,072	

See notes to condensed consolidated financial statements.

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Table of Contents

VERINT SYSTEMS INC. AND SUBSIDIARIES
Condensed Consolidated Statements of Cash Flows
(Unaudited)

 	 	Three Months Ended
April 30,	
(in thousands) 	 	2017	 	2016	
Cash flows from operating activities:	 	 	

Net loss	 	$	(19,040	)	 	$	(16,193	)	
Adjustments to reconcile net loss to net cash provided by operating activities:	 	 	

Depreciation and amortization	 	29,422	
 	 	28,335	
 	
Stock-based compensation, excluding cash-settled awards	 	17,620	
 	 	15,312	
 	
Amortization of discount on convertible notes	 	2,756	
 	 	2,614	
 	
Non-cash losses on derivative financial instruments, net	 	370	
 	 	1,558	
 	
Other non-cash items, net	 	4,605	
 	 	2,747	
 	
Changes in operating assets and liabilities, net of effects of business combinations:	 	 	

Accounts receivable	 	1,633	
 	 	25,545	
 	
Inventories	 	(942	)	 	(2,587	)	
Deferred cost of revenue	 	977	
 	 	550	
 	
Prepaid expenses and other assets	 	1,512	
 	 	(1,392	)	
Accounts payable and accrued expenses	 	41	
 	 	(16,090	)	
Deferred revenue	 	18,139	
 	 	21,509	
 	
Other, net	 	2,668	
 	 	(46	)	
Net cash provided by operating activities	 	59,761	
 	 	61,862	

Cash flows from investing activities:	 	 	

Cash paid for business combinations, including adjustments, net of cash acquired	 	(13,922	)	 	(69,751	)	
Purchases of property and equipment	 	(7,159	)	 	(9,441	)	
Purchases of investments	 	(1,500	)	 	(24,967	)	
Maturities and sales of investments	 	300	
 	 	32,908	
 	
Cash paid for capitalized software development costs	 	(148	)	 	(696	)	
Change in restricted cash and bank time deposits, including long-term portion, and other investing activities, net	 	311	
 	 	693	
 	
Net cash used in investing activities	 	(22,118	)	 	(71,254	)	
 	 	 	 	 	
Cash flows from financing activities:	 	 	

Repayments of borrowings and other financing obligations	 	(1,395	)	 	(149	)	
Proceeds from exercises of stock options	 	—	
 	 	1	
 	
Purchases of treasury stock	 	—	
 	 	(17,162	)	
Dividends paid to noncontrolling interest	 	(716	)	 	—	
 	
Payments of contingent consideration for business combinations (financing portion)	 	(1,750	)	 	(2,947	)	
Other financing activities, net	 	278	
 	 	(600	)	
Net cash used in financing activities	 	(3,583	)	 	(20,857	)	
Effect of foreign currency exchange rate changes on cash and cash equivalents	 	(1,332	)	 	2,049	
 	
Net increase (decrease) in cash and cash equivalents	 	32,728	
 	 	(28,200	)	
Cash and cash equivalents, beginning of period	 	307,363	
 	 	352,105	
 	
Cash and cash equivalents, end of period	 	$	340,091	
 	 	$	323,905	

See notes to condensed consolidated financial statements.

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VERINT SYSTEMS INC. AND SUBSIDIARIES
Notes to Condensed Consolidated Financial Statements

 	 	
1.	BASIS OF PRESENTATION AND SIGNIFICANT ACCOUNTING POLICIES	
 
Description of Business
 
Unless the context otherwise requires, the terms "Verint", "we", "us", and "our" in these notes to consolidated financial statements refer to Verint Systems Inc. and its consolidated subsidiaries.
 
Verint is a global leader in Actionable Intelligence solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond, and take action. With Verint solutions and value-added services, organizations of all sizes and across many industries can make more informed, timely, and effective decisions. Today, over 10,000 organizations in more than 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to optimize customer engagement and make the world a safer place.

Verint delivers its Actionable Intelligence solutions through two operating segments: Customer Engagement Solutions and Cyber Intelligence Solutions.

We have established leadership positions in Actionable Intelligence by developing highly-scalable, enterprise-class software and services with advanced, integrated analytics for both unstructured and structured information. Our innovative solutions are developed by a large research and development (“R&D”) team comprised of approximately 1,400 professionals and backed by more than 800 patents and patent applications worldwide.

To help our customers maximize the benefits of our technology over the solution lifecycle and provide a high degree of flexibility, we offer a broad range of services, such as strategic consulting, managed services, implementation services, training, maintenance, and 24x7 support. Additionally, we offer a broad range of deployment options, including cloud, on-premises, and hybrid, and software licensing and delivery models that include perpetual licenses and software as a service (“SaaS”).

Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners.

Preparation of Condensed Consolidated Financial Statements

The condensed consolidated financial statements included herein have been prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP") and on the same basis as the audited consolidated financial statements included in our Annual Report on Form 10-K filed with the U.S. Securities and Exchange Commission ("SEC") for the year ended January 31, 2017. The condensed consolidated statements of operations, comprehensive (loss) income, stockholders’ equity, and cash flows for the periods ended April 30, 2017 and 2016, and the condensed consolidated balance sheet as of April 30, 2017, are not audited but reflect all adjustments that are of a normal recurring nature and that are considered necessary for a fair presentation of the results for the periods shown. The condensed consolidated balance sheet as of January 31, 2017 is derived from the audited consolidated financial statements presented in our Annual Report on Form 10-K for the year ended January 31, 2017. Certain information and disclosures normally included in annual consolidated financial statements have been omitted pursuant to the rules and regulations of the SEC. Because the condensed consolidated interim financial statements do not include all of the information and disclosures required by GAAP for a complete set of financial statements, they should be read in conjunction with the audited consolidated financial statements and notes included in our Annual Report on Form 10-K filed with the SEC for the year ended January 31, 2017. The results for interim periods are not necessarily indicative of a full year’s results.

Recasting of Prior Period Segment Information

Through July 31, 2016, we were organized and had reported our operating results in three operating segments. In August 2016, we reorganized into two businesses and now report our results in two operating segments, as further discussed in Note 14, "Segment Information". Comparative segment financial information for prior periods appearing in Note 5, "Intangible Assets and Goodwill" and Note 14, "Segment Information", has been recast to conform to this revised segment structure.

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Principles of Consolidation
 
The accompanying condensed consolidated financial statements include the accounts of Verint Systems Inc., our wholly owned or otherwise controlled subsidiaries, and a joint venture in which we hold a 50% equity interest.  The joint venture is a variable interest entity in which we are the primary beneficiary. Noncontrolling interests in less than wholly owned subsidiaries are reflected within stockholders’ equity on our condensed consolidated balance sheet, but separately from our stockholders' equity. We hold an option to acquire the noncontrolling interests in two majority owned subsidiaries and we account for the option as an in-substance investment in the noncontrolling common stock of each such subsidiary. We include the fair value of the option within other liabilities and do not recognize noncontrolling interests in these subsidiaries.

We include the results of operations of acquired companies from the date of acquisition. All significant intercompany transactions and balances are eliminated.

Investments in companies in which we have less than a 20% ownership interest and cannot exercise significant influence are accounted for at cost.
 
Use of Estimates
 
The preparation of financial statements in conformity with GAAP requires our management to make estimates and assumptions, which may affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the condensed consolidated financial statements and the reported amounts of revenue and expenses during the reporting period.  Actual results could differ from those estimates.

Accounts Receivable, Net

Accounts receivable, net, includes unbilled accounts receivable on arrangements recognized under contract accounting methods, representing revenue recognized on contracts for which billing will occur in subsequent periods, in accordance with the terms of the contracts. Unbilled accounts receivable on such contracts were $57.2 million and $39.7 million at April 30, 2017 and January 31, 2017, respectively.

Under most contracts, unbilled accounts receivable are typically billed and collected within one year of revenue recognition. However, as of April 30, 2017, we have unbilled accounts receivable on certain complex projects with a long-standing customer for which the underlying billing milestones are still in progress and have remained unbilled for periods in excess of one year, and in some cases, for several years. Unbilled accounts receivable from this customer have declined significantly over the past year. We have no history of uncollectible accounts with this customer and believe that collection of all unbilled amounts is reasonably assured. We expect billing and collection of all unbilled accounts receivable from this customer to occur within the next twelve months.

Significant Accounting Policies

Our significant accounting policies are described in Note 1 to the consolidated financial statements included in our Annual Report on Form 10-K for the year ended January 31, 2017. There were no material changes to our significant accounting policies during the three months ended April 30, 2017.

Recent Accounting Pronouncements
 
New Accounting Pronouncements Recently Adopted

In March 2016, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") No. 2016-09, Compensation—Stock Compensation (Topic 718),  which amends the accounting for stock-based compensation and requires excess tax benefits and deficiencies to be recognized as a component of income tax expense rather than stockholders' equity. This guidance also requires excess tax benefits to be presented as an operating activity on the consolidated statements of cash flows and allows an entity to make an accounting policy election to either estimate expected forfeitures or to account for them as they occur. ASU No. 2016-09 was effective for us on February 1, 2017. The adoption did not result in a cumulative-effect adjustment to retained earnings, and in accordance with the new guidance, we recorded certain tax effects from stock-based compensation awards as components of the benefit for income taxes for the three months ended April 30, 2017, whereas such tax effects were previously recognized in stockholders’ equity.  These tax effects were not material for the three months ended April 30, 2017. Our accounting for forfeitures of stock-based compensation awards has not changed because we have

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elected to continue our current policy of estimating expected forfeitures. The effects of adopting the other provisions of ASU No. 2016-09 were not material to our condensed consolidated financial statements.

In October 2016, the FASB issued ASU No. 2016-16, Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory , which requires entities to recognize the income tax consequences of an intra-entity transfer of an asset other than inventory when the transfer occurs. The new guidance is effective for annual reporting periods beginning after December 15, 2017, with early adoption permitted as of the beginning of an annual reporting period. The new standard must be adopted using a modified retrospective transition method, with the cumulative effect recognized as of the date of initial adoption. We have elected to early adopt this standard as of February 1, 2017, resulting in a $0.9 million cumulative charge to retained deficit, a $1.3 million reduction to other current assets, and a $0.4 million increase in other assets.

New Accounting Pronouncements Not Yet Effective

In January 2017, the FASB issued ASU No. 2017-01, Business Combinations (Topic 805): Clarifying the Definition of a Business,  and ASU No. 2017-04,  Intangibles—Goodwill and Other (Topic 350) - Simplifying the Test for Goodwill Impairment.

ASU No. 2017-01 clarifies the definition of a business with the objective of adding guidance to assist entities with evaluating whether transactions should be accounted for as acquisitions (or disposals) of assets or businesses. The definition of a business affects many areas of accounting including acquisitions, disposals, goodwill, and consolidation. The guidance is effective for annual periods beginning after December 15, 2017, including interim periods within those periods. While we are still assessing the impact of this standard, we do not believe that the adoption of this guidance will have a material impact on our condensed consolidated financial statements.

ASU No. 2017-04 eliminates Step 2 of the goodwill impairment test and requires a goodwill impairment to be measured as the amount by which a reporting unit’s carrying amount exceeds its fair value, not to exceed the carrying amount of its goodwill. The ASU is effective for annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2019.  While we are still assessing the impact of this standard, we do not believe that the adoption of this guidance will have a material impact on our condensed consolidated financial statements.
 
In November 2016, the FASB issued ASU No. 2016-18, Statement of Cash Flows (Topic 230): Restricted Cash. This update requires that a statement of cash flows explain the change during the period in the total of cash, cash equivalents, and amounts generally described as restricted cash or restricted cash equivalents. Therefore, amounts generally described as restricted cash and restricted cash equivalents should be included with cash and cash equivalents when reconciling the beginning-of-period and end-of-period total amounts shown on the statement of cash flows. This update also requires an entity to disclose the nature of restrictions on its cash, cash equivalents, and amounts generally described as restricted cash or restricted cash equivalents. ASU No. 2016-18 is effective for fiscal years beginning after December 15, 2017, including interim periods within those fiscal years with early adoption permitted, including adoption in an interim period. We typically have restrictions on certain amounts of cash and cash equivalents, primarily consisting of amounts used to secure bank guarantees in connection with sales contract performance obligations, and expect to continue to have similar restrictions in the future. We currently report changes in such restricted amounts as cash flows from investing activities on our consolidated statement of cash flows. This standard will change that presentation. We are currently reviewing this standard to assess other potential impacts on our condensed consolidated financial statements.

In August 2016, the FASB issued ASU No. 2016-15, Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments,  which provides guidance with the intent of reducing diversity in practice in how certain cash receipts and cash payments are presented and classified in the statement of cash flows. ASU No. 2016-15 is effective for fiscal years beginning after December 15, 2017, including interim periods within those fiscal years with early adoption permitted, including adoption in an interim period. We are currently reviewing this standard to assess the impact on our condensed consolidated financial statements.

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments—Credit Losses (Topic 326). This new standard changes the impairment model for most financial assets and certain other instruments. Entities will be required to use a model that will result in the earlier recognition of allowances for losses for trade and other receivables, held-to-maturity debt securities, loans, and other instruments. For available-for-sale debt securities with unrealized losses, the losses will be recognized as allowances rather than as reductions in the amortized cost of the securities. The new standard is effective for annual periods, and for interim periods within those annual periods, beginning after December 15, 2019, with early adoption permitted. We are currently reviewing this standard to assess the impact on our condensed consolidated financial statements.

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In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842), which will require lessees to recognize assets and liabilities for leases with lease terms of more than 12 months. Consistent with current GAAP, the recognition, measurement, and presentation of expenses and cash flows arising from a lease by a lessee primarily will depend on its classification as a finance or operating lease. However, unlike current GAAP, which requires only capital leases to be recognized on the balance sheet, the new guidance will require both types of leases to be recognized on the balance sheet.  The new guidance is effective for all periods beginning after December 15, 2018 and we are currently evaluating the effects that the adoption of ASU No. 2016-02 will have on our consolidated financial statements, but anticipate that the new guidance will significantly impact our condensed consolidated financial statements given our significant number of leases.

In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606). ASU No. 2014-09 supersedes the revenue recognition requirements in Topic 605, Revenue Recognition, and most industry-specific revenue recognition guidance throughout the Industry Topics of the Accounting Standards Codification. Additionally, this update supersedes some cost guidance included in Subtopic 605-35,  Revenue Recognition-Construction-Type and Production-Type Contracts . The core principle of the guidance is that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. As originally issued, this guidance was effective for interim and annual reporting periods beginning after December 15, 2016, and early adoption was not permitted. In July 2015, the FASB deferred the effective date by one year, to interim and annual reporting periods beginning after December 15, 2017. Early adoption is permitted, but not before the original effective date of December 15, 2016. The standard allows entities to apply the standard retrospectively to each prior reporting period presented (“full retrospective adoption”) or retrospectively with the cumulative effect of initially applying the standard recognized at the date of initial application (“modified retrospective adoption”). We currently expect to adopt ASU No. 2014-09 using the modified retrospective option.

We are continuing to review the impacts of adopting ASU No. 2014-09 to our condensed consolidated financial statements. Based upon our preliminary assessments, we currently do not expect the new standard to materially impact the amount or timing of the majority of revenue recognized in our condensed consolidated financial statements. We are still assessing the impact on the timing of revenue recognized under certain contracts under which customized solutions are delivered over extended periods of time.

In addition, the timing of cost of revenue recognition for certain customer contracts requiring significant customization will change, because unlike current guidance, the new guidance precludes the deferral of costs simply to obtain an even profit margin over the contract term. We are also assessing the new standard’s requirement to capitalize costs associated with obtaining customer contracts, including commission payments, which are currently expensed as incurred. Under the new standard, these costs will be deferred on our consolidated balance sheet. We are evaluating the period over which to amortize these capitalized costs. In addition, for sales transactions that have been billed, but for which the recognition of revenue has been deferred and the related account receivable has not been collected, we currently do not recognize deferred revenue or the related accounts receivable on our consolidated balance sheet. Under the new standard, we will record accounts receivable and related contract liabilities for noncancelable contracts with customers when the right to consideration is unconditional, which we currently expect will result in increases in accounts receivable and contract liabilities (currently presented as deferred revenue) on our consolidated balance sheet, compared to our current presentation. Our preliminary assessments of the impacts to our condensed consolidated financial statements of adopting this new standard are subject to change.

 	 	
2.	NET LOSS PER COMMON SHARE ATTRIBUTABLE TO VERINT SYSTEMS INC.	
 
The following table summarizes the calculation of basic and diluted net loss per common share attributable to Verint Systems Inc. for the three months ended April 30, 2017 and 2016:

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 	 	Three Months Ended
April 30,	
(in thousands, except per share amounts) 	 	2017	 	2016	
Net loss	 	$	(19,040	)	 	$	(16,193	)	
Net income attributable to noncontrolling interests	 	746	
 	 	1,263	
 	
Net loss attributable to Verint Systems Inc.	 	$	(19,786	)	 	$	(17,456	)	
Weighted-average shares outstanding:	 	 	

Basic	 	62,485	
 	 	62,258	
 	
Dilutive effect of employee equity award plans	 	—	
 	 	—	
 	
Dilutive effect of 1.50% convertible senior notes	 	—	
 	 	—	
 	
Dilutive effect of warrants	 	—	
 	 	—	
 	
Diluted	 	62,485	
 	 	62,258	
 	
Net loss per common share attributable to Verint Systems Inc.:	 	 	

Basic	 	$	(0.32	)	 	$	(0.28	)	
Diluted	 	$	(0.32	)	 	$	(0.28	)	

We excluded the following weighted-average potential common shares from the calculations of diluted net loss per common share during the applicable periods because their inclusion would have been anti-dilutive:

 	 	Three Months Ended
April 30,	
(in thousands) 	 	2017	 	2016	
Common shares excluded from calculation:	 	 	

Stock options and restricted stock-based awards	 	2,125	
 	 	2,247	
 	
1.50% convertible senior notes	 	6,205	
 	 	6,205	
 	
Warrants	 	6,205	
 	 	6,205	

In periods for which we report a net loss attributable to Verint Systems Inc., basic net loss per common share and diluted net loss per common share are identical since the effect of all potential common shares is anti-dilutive and therefore excluded.

Our 1.50% convertible senior notes ("Notes") will not impact the calculation of diluted net income per share unless the average price of our common stock, as calculated in accordance with the terms of the indenture governing the Notes, exceeds the conversion price of $64.46 per share. Likewise, diluted net income per share will not include any effect from the Warrants (as defined in Note 6, "Long-Term Debt") unless the average price of our common stock, as calculated under the terms of the Warrants, exceeds the exercise price of $75.00 per share.

Our Note Hedges (as defined in Note 6, "Long-Term Debt") do not impact the calculation of diluted net income per share under the treasury stock method, because their effect would be anti-dilutive. However, in the event of an actual conversion of any or all of the Notes, the common shares that would be delivered to us under the Note Hedges would neutralize the dilutive effect of the common shares that we would issue under the Notes. As a result, actual conversion of any or all of the Notes would not increase our outstanding common stock. Up to 6,205,000 common shares could be issued upon exercise of the Warrants. Further details regarding the Notes, Note Hedges, and the Warrants appear in Note 6, "Long-Term Debt".

3. CASH, CASH EQUIVALENTS, AND SHORT-TERM INVESTMENTS

The following tables summarize our cash, cash equivalents, and short-term investments as of April 30, 2017 and January 31, 2017:

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 	 	April 30, 2017	
(in thousands) 	 	Cost Basis	 	Gross Unrealized Gains	 	Gross Unrealized Losses	 	Estimated Fair Value	
Cash and cash equivalents:	 	 	 	 	 	 	 	 	
Cash and bank time deposits	 	$	339,915	
 	 	$	—	
 	 	$	—	
 	 	$	339,915	
 	
Money market funds	 	176	
 	 	—	
 	 	—	
 	 	176	
 	
Total cash and cash equivalents	 	$	340,091	
 	 	$	—	
 	 	$	—	
 	 	$	340,091	

Short-term investments:	 	 	 	 	 	 	 	 	
Bank time deposits	 	$	4,533	
 	 	$	—	
 	 	$	—	
 	 	$	4,533	
 	
Total short-term investments	 	$	4,533	
 	 	$	—	
 	 	$	—	
 	 	$	4,533	

 	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
 	 	January 31, 2017	
(in thousands)	 	Cost Basis	 	Gross Unrealized Gains	 	Gross Unrealized Losses	 	Estimated Fair Value	
Cash and cash equivalents:	 	 	 	 	 	 	 	 	
Cash and bank time deposits	 	$	307,188	
 	 	$	—	
 	 	$	—	
 	 	$	307,188	
 	
Money market funds	 	175	
 	 	—	
 	 	—	
 	 	175	
 	
Total cash and cash equivalents	 	$	307,363	
 	 	$	—	
 	 	$	—	
 	 	$	307,363	

Short-term investments:	 	 	 	 	 	 	 	 	
Bank time deposits	 	$	3,184	
 	 	$	—	
 	 	$	—	
 	 	$	3,184	
 	
Total short-term investments	 	$	3,184	
 	 	$	—	
 	 	$	—	
 	 	$	3,184	

Bank time deposits which are reported within short-term investments consist of deposits held outside of the U.S. with maturities of greater than 90 days, or without specified maturity dates which we intend to hold for periods in excess of 90 days. All other bank deposits are included within cash and cash equivalents.

During the three months ended April 30, 2017 and 2016, proceeds from maturities and sales of short-term investments were $0.3 million and $32.9 million, respectively.

 	 	
4.	BUSINESS COMBINATIONS	

Three Months Ended April 30, 2017

During the three months ended April 30, 2017, we completed two transactions that qualified as business combinations in our Customer Engagement segment, one of which retained a noncontrolling interest. These business combinations were not material to our condensed consolidated financial statements individually or in the aggregate.

Year Ended January 31, 2017

Contact Solutions, LLC

On February 19, 2016, we completed the acquisition of Contact Solutions, LLC ("Contact Solutions"), a provider of real-time, contextual self-service solutions, based in Reston, Virginia. The purchase price consisted of $66.9 million of cash paid at closing, and a $2.5 million post-closing purchase price adjustment based upon a determination of Contact Solutions' acquisition-date working capital, which was paid during the three months ended July 31, 2016. The cash paid for this acquisition was funded with cash on hand.

The purchase price for Contact Solutions was allocated to the tangible and intangible assets acquired and liabilities assumed based on their estimated fair values on the acquisition dates, with the remaining unallocated purchase price recorded as goodwill. The fair value assigned to identifiable intangible assets acquired were determined primarily by using the income approach, which discounts expected future cash flows to present value using estimates and assumptions determined by management.

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Among the factors contributing to the recognition of goodwill as a component of the Contact Solutions purchase price allocation were synergies in products and technologies, and the addition of a skilled, assembled workforce. This goodwill has been assigned to our Customer Engagement segment and is deductible for income tax purposes.

In connection with the purchase price allocation for Contact Solutions, the estimated fair value of undelivered performance obligations under customer contracts assumed in the acquisition was determined utilizing a cost build-up approach. The cost build-up approach calculates fair value by estimating the costs required to fulfill the obligations plus a reasonable profit margin, which approximates the amount that we believe would be required to pay a third party to assume the performance obligations. The estimated costs to fulfill the performance obligations were based on the historical direct costs for delivering similar services. As a result, in allocating the purchase price, we recorded $0.6 million of current and long-term deferred revenue, representing the estimated fair value of undelivered performance obligations for which payment had been received, which will be recognized as revenue as the underlying performance obligations are delivered. For undelivered performance obligations for which payment had not yet been received, we recorded a $2.9 million asset as a component of the purchase price allocation, representing the estimated fair value of these obligations, $1.2 million of which was included within prepaid expenses and other current assets, and $1.7 million of which was included in other assets. We are amortizing this asset over the underlying delivery periods, which adjusts the revenue we recognize for providing these services to its estimated fair value.

Transaction and related costs directly related to the acquisition of Contact Solutions, consisting primarily of professional fees and integration expenses, were $0.1 million and $0.3 million for the three months ended April 30, 2017 and 2016, respectively, and were expensed as incurred in selling, general and administrative expenses.

OpinionLab, Inc.

On November 16, 2016, we completed the acquisition of all of the outstanding shares of Chicago, Illinois-based OpinionLab, Inc. ("OpinionLab"), a leading SaaS provider of omnichannel Voice of Customer (“VoC”) feedback solutions which help organizations collect, understand, and leverage customer insights, helping drive smarter, real-time business action.

The purchase price consisted of $56.4 million of cash paid at the closing, funded from cash on hand, partially offset by $6.4 million of OpinionLab's cash received in the acquisition, resulting in net cash consideration at closing of $50.0 million, and we agreed to pay potential additional future cash consideration of up to $28.0 million, contingent upon the achievement of certain performance targets over the period from closing through January 31, 2021, the acquisition date fair value of which was estimated to be $15.0 million. The purchase price is subject to customary purchase price adjustments related to the final determination of OpinionLab's cash, net working capital, transaction expenses, and taxes as of November 16, 2016. The acquired business has been integrated into our Customer Engagement operating segment.

The purchase price for OpinionLab was allocated to the tangible and intangible assets acquired and liabilities assumed based on their estimated fair values on the acquisition dates, with the remaining unallocated purchase price recorded as goodwill. The fair value assigned to identifiable intangible assets acquired were determined primarily by using the income approach, which discounts expected future cash flows to present value using estimates and assumptions determined by management.

Among the factors contributing to the recognition of goodwill as a component of the OpinionLab purchase price allocation were synergies in products and technologies, and the addition of a skilled, assembled workforce. This goodwill has been assigned to our Customer Engagement segment and is not deductible for income tax purposes.

In connection with the purchase price allocation for OpinionLab, the estimated fair value of undelivered performance obligations under customer contracts assumed in the acquisition was determined utilizing a cost build-up approach. The cost build-up approach calculates fair value by estimating the costs required to fulfill the obligations plus a reasonable profit margin, which approximates the amount that we believe would be required to pay a third party to assume the performance obligations. The estimated costs to fulfill the performance obligations were based on the historical direct costs for delivering similar services. As a result, in allocating the purchase price, we recorded $3.1 million of current and long-term deferred revenue, representing the estimated fair value of undelivered performance obligations for which payment had been received, which will be recognized as revenue as the underlying performance obligations are delivered. For undelivered performance obligations for which payment had not yet been received, we recorded a $5.4 million asset as a component of the purchase price allocation, representing the estimated fair value of these obligations, $3.4 million of which was included within prepaid expenses and other current assets, and $2.0 million of which was included in other assets. We are amortizing this asset over the underlying delivery periods, which adjusts the revenue we recognize for providing these services to its estimated fair value.

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The purchase price allocation for OpinionLab has been prepared on a preliminary basis and changes to the allocation may occur as additional information becomes available during the measurement period (up to one year from the acquisition date). Fair values still under review include values assigned to identifiable intangible assets and certain pre-acquisition loss contingencies.

Transaction and related costs directly related to the acquisition of OpinionLab, consisting primarily of professional fees and integration expenses, were $0.2 million for the three months ended April 30, 2017, and were expensed as incurred within selling, general and administrative expenses.

The following table sets forth the components and the allocations of the purchase prices for our acquisitions of Contact Solutions and OpinionLab.

(in thousands)	 	Contact Solutions	 	OpinionLab	
Components of Purchase Price:	 	 	
 	 	 	
Cash paid at closing	 	$	66,915	
 	 	$	56,355	
 	
Fair value of contingent consideration	 	—	
 	 	15,000	
 	
Other purchase price adjustments	 	2,518	
 	 	—	
 	
Total purchase price	 	$	69,433	
 	 	$	71,355	

Allocation of Purchase Price:	 	 	
 	 	 	
Net tangible assets (liabilities):	 	 	
 	 	 	
Accounts receivable	 	$	8,102	
 	 	$	748	
 	
Other current assets, including cash acquired	 	2,392	
 	 	10,625	
 	
Property and equipment, net	 	7,007	
 	 	298	
 	
Other assets	 	1,904	
 	 	2,036	
 	
Current and other liabilities	 	(4,943	)	 	(1,600	)	
Deferred revenue - current and long-term	 	(642	)	 	(3,082	)	
Deferred Income Taxes - current and long-term	 	—	
 	 	(9,995	)	
Net tangible assets (liabilities)	 	13,820	
 	 	(970	)	
Identifiable intangible assets:	 	 	
 	 	 	
Customer relationships	 	18,000	
 	 	19,100	
 	
Developed technology	 	13,100	
 	 	10,400	
 	
Trademarks and trade names	 	2,400	
 	 	1,800	
 	
Total identifiable intangible assets	 	33,500	
 	 	31,300	
 	
Goodwill	 	22,113	
 	 	41,025	
 	
Total purchase price allocation	 	$	69,433	
 	 	$	71,355	

For the acquisition of Contact Solutions, the acquired customer relationships, developed technology, and trademarks and trade names were assigned estimated useful lives of ten years, four years, and five years, respectively, the weighted average of which is approximately 7.3 years.

For the acquisition of OpinionLab, the acquired customer relationships, developed technology, and trademarks and trade names were assigned estimated useful lives of ten years, six years, and four years, respectively, the weighted average of which is approximately 8.3 years.

The weighted-average estimated useful life of all finite-lived identifiable intangible assets acquired during the year ended January 31, 2017 is 7.8 years.

The acquired identifiable intangible assets are being amortized on a straight-line basis, which we believe approximates the pattern in which the assets are utilized, over their estimated useful lives.

Other Business Combinations

During the year ended January 31, 2017, in addition to the acquisitions of Contact Solutions and OpinionLab, we completed two transactions that qualified as business combinations in our Customer Engagement segment. These business combinations were not material to our condensed consolidated financial statements individually or in the aggregate.

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Other Business Combination Information

The acquisition date fair values of contingent consideration obligations associated with business combinations are estimated based on probability adjusted present values of the consideration expected to be transferred using significant inputs that are not observable in the market. Key assumptions used in these estimates include probability assessments with respect to the likelihood of achieving the performance targets and discount rates consistent with the level of risk of achievement. At each reporting date, we revalue the contingent consideration obligations to their fair values and record increases and decreases in fair value within selling, general and administrative expenses in our condensed consolidated statements of operations. Changes in the fair value of the contingent consideration obligations result from changes in discount periods and rates, and changes in probability assumptions with respect to the likelihood of achieving the performance targets.

In connection with an immaterial business combination that closed during the three months ended April 30, 2017, we recorded a contingent consideration obligation with a fair value of $1.9 million.

For the three months ended April 30, 2017 and 2016, we recorded $3.5 million and $0.7 million respectively, within selling, general and administrative expenses for changes in the fair values of contingent consideration obligations associated with business combinations. The aggregate fair values of the remaining contingent consideration obligations associated with business combinations was $55.7 million at April 30, 2017, of which $12.1 million was recorded within accrued expenses and other current liabilities, and $43.6 million was recorded within other liabilities.

Payments of contingent consideration earned under these agreements were $2.4 million and $3.0 million for the three months ended April 30, 2017 and 2016, respectively.

 	 	
5.	INTANGIBLE ASSETS AND GOODWILL 	
 
Acquisition-related intangible assets consisted of the following as of April 30, 2017 and January 31, 2017:

 	 	 	 	 	 	 	 	 	 	 	 	 	
 	 	April 30, 2017	
(in thousands)	 	Cost	 	Accumulated
Amortization	 	Net	
Intangible assets, with finite lives:	 	 	

 	
Customer relationships	 	$	412,094	
 	 	$	(257,105	)	 	$	154,989	
 	
Acquired technology	 	235,453	
 	 	(176,333	)	 	59,120	
 	
Trade names	 	24,086	
 	 	(15,182	)	 	8,904	
 	
Non-competition agreements	 	3,047	
 	 	(2,590	)	 	457	
 	
Distribution network	 	4,440	
 	 	(4,440	)	 	—	
 	
Total intangible assets with finite lives	 	679,120	
 	 	(455,650	)	 	223,470	
 	
In-process research and development, with indefinite lives	 	1,100	
 	 	—	
 	 	1,100	
 	
    Total intangible assets	 	$	680,220	
 	 	$	(455,650	)	 	$	224,570	

 	
 	 	 	 	 	 	 	 	 	 	 	 	 	
 	 	January 31, 2017	
(in thousands)	 	Cost	 	Accumulated
Amortization	 	Net	
Intangible assets, with finite lives:	 	 	

 	
Customer relationships	 	$	403,657	
 	 	$	(244,792	)	 	$	158,865	
 	
Acquired technology	 	233,982	
 	 	(168,653	)	 	65,329	
 	
Trade names	 	23,493	
 	 	(14,187	)	 	9,306	
 	
Non-competition agreements	 	3,047	
 	 	(2,499	)	 	548	
 	
Distribution network	 	4,440	
 	 	(4,329	)	 	111	
 	
Total intangible assets with finite lives	 	668,619	
 	 	(434,460	)	 	234,159	
 	
In-process research and development, with indefinite lives	 	1,100	
 	 	—	
 	 	1,100	
 	
    Total intangible assets	 	$	669,719	
 	 	$	(434,460	)	 	$	235,259	

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The following table presents net acquisition-related intangible assets by reportable segment as of April 30, 2017 and January 31, 2017: 

 	 	April 30,	 	January 31,	
(in thousands)	
 	2017	
 	2017	
Customer Engagement	
 	$	201,122	
 	
 	$	207,436	
 	
Cyber Intelligence	
 	23,448	
 	
 	27,823	
 	
Total	
 	$	224,570	
 	
 	$	235,259	

Total amortization expense recorded for acquisition-related intangible assets was $21.1 million and $20.5 million for the three months ended April 30, 2017 and 2016, respectively. The reported amount of net acquisition-related intangible assets can fluctuate from the impact of changes in foreign currency exchange rates on intangible assets not denominated in U.S. dollars.

Estimated future amortization expense on finite-lived acquisition-related intangible assets is as follows:

(in thousands)	

Years Ending January 31,	
 	Amount	
2018 (remainder of year)	
 	$	49,376	
 	
2019	
 	43,534	
 	
2020	
 	34,219	
 	
2021	
 	25,723	
 	
2022	
 	22,532	
 	
2023 and thereafter	
 	48,086	
 	
   Total	
 	$	223,470	

Goodwill activity for the three months ended April 30, 2017, in total and by reportable segment, was as follows: 

 	 	 	 	Reportable Segment	
(in thousands)	 	Total	 	Customer Engagement	 	Cyber
Intelligence	
Year Ended January 31, 2017:	 	 	 	 	 	 	
Goodwill, gross, at January 31, 2017	 	$	1,331,683	
 	 	$	1,188,022	
 	 	$	143,661	
 	
Accumulated impairment losses through January 31, 2017	 	(66,865	)	 	(56,043	)	 	(10,822	)	
   Goodwill, net, at January 31, 2017	 	1,264,818	
 	 	1,131,979	
 	 	132,839	
 	
Business combinations	 	8,317	
 	 	8,317	
 	 	—	
 	
Foreign currency translation and other	 	8,153	
 	 	8,204	
 	 	(51	)	
   Goodwill, net, at April 30, 2017	 	$	1,281,288	
 	 	$	1,148,500	
 	 	$	132,788	

Balance at April 30, 2017:	 	

 	 	 	
 	
Goodwill, gross, at April 30, 2017	 	$	1,348,153	
 	 	$	1,204,543	
 	 	$	143,610	
 	
Accumulated impairment losses through April 30, 2017	 	(66,865	)	 	(56,043	)	 	(10,822	)	
   Goodwill, net, at April 30, 2017	 	$	1,281,288	
 	 	$	1,148,500	
 	 	$	132,788	
 	
No events or circumstances indicating the potential for goodwill impairment were identified during the three months ended April 30, 2017.

 	 	
6.	LONG-TERM DEBT 	

The following table summarizes our long-term debt at April 30, 2017 and January 31, 2017: 

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 	 	April 30,	 	January 31,	
(in thousands)	 	2017	 	2017	
 	 	 	 	 	
1.50% Convertible Senior Notes	 	$	400,000	
 	 	$	400,000	
 	
February 2014 Term Loans	 	129,726	
 	 	130,060	
 	
March 2014 Term Loans	 	278,261	
 	 	278,978	
 	
Other debt	 	366	
 	 	404	
 	
Less: Unamortized debt discounts and issuance costs	 	(57,468	)	 	(60,571	)	
Total debt	 	750,885	
 	 	748,871	
 	
Less: current maturities	 	4,573	
 	 	4,611	
 	
Long-term debt	 	$	746,312	
 	 	$	744,260	

Current maturities of long-term debt are reported within accrued expenses and other current liabilities on the condensed consolidated balance sheet.

1.50% Convertible Senior Notes

On June 18, 2014, we issued $400.0 million in aggregate principal amount of 1.50% convertible senior notes ("Notes") due June 1, 2021, unless earlier converted by the holders pursuant to their terms. Net proceeds from the Notes after underwriting discounts were $391.9 million. The Notes pay interest in cash semiannually in arrears at a rate of 1.50% per annum.

The Notes were issued concurrently with our public issuance of 5,750,000 shares of common stock, the majority of the
combined net proceeds of which were used to partially repay certain indebtedness under our Credit Agreement, as further
described below.

The Notes are unsecured and are convertible into, at our election, cash, shares of common stock, or a combination of both, subject to satisfaction of specified conditions and during specified periods. If converted, we currently intend to pay cash in respect of the principal amount of the Notes.

The Notes have a conversion rate of 15.5129 shares of common stock per $1,000 principal amount of Notes, which represents an effective conversion price of approximately $64.46 per share of common stock and would result in the issuance of approximately 6,205,000 shares if all of the Notes were converted. The conversion rate has not changed since issuance of the Notes, although throughout the term of the Notes, the conversion rate may be adjusted upon the occurrence of certain events.
On or after December 1, 2020 until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may surrender their Notes for conversion regardless of whether any of the other specified conditions for conversion have been satisfied.

As of April 30, 2017, the Notes were not convertible.

In accordance with accounting guidance for convertible debt with a cash conversion option, we separately accounted for the debt and equity components of the Notes in a manner that reflected our estimated nonconvertible debt borrowing rate. We estimated the debt and equity components of the Notes to be $319.9 million and $80.1 million, respectively, at the issuance date, assuming a 5.00% non-convertible borrowing rate. The equity component was recorded as an increase to additional paid-in capital. The excess of the principal amount of the debt component over its carrying amount (the "debt discount") is being amortized as interest expense over the term of the Notes using the effective interest method. The equity component is not remeasured as long as it continues to meet the conditions for equity classification.

Issuance costs attributable to the debt component of the Notes were netted against long-term debt and are being amortized as interest expense over the term of the Notes, and issuance costs attributable to the equity component were netted with the equity component in additional paid-in capital. The carrying amount of the equity component, net of issuance costs, was $78.2 million at April 30, 2017.

As of April 30, 2017, the carrying value of the debt component was $344.7 million, which is net of unamortized debt discount and issuance costs of $50.5 million and $4.8 million, respectively. Including the impact of the debt discount and related deferred debt issuance costs, the effective interest rate on the Notes was approximately 5.29% at April 30, 2017.

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Based on the closing market price of our common stock on April 30, 2017, the if-converted value of the Notes was less than the aggregate principal amount of the Notes.

Note Hedges and Warrants

Concurrently with the issuance of the Notes, we entered into convertible note hedge transactions (the "Note Hedges") and sold warrants (the "Warrants"). The combination of the Note Hedges and the Warrants serves to increase the effective initial conversion price for the Notes to $75.00 per share. The Note Hedges and Warrants are each separate instruments from the Notes.

Note Hedges

Pursuant to the Note Hedges, we purchased call options on our common stock, under which we have the right to acquire from the counterparties up to approximately 6,205,000 shares of our common stock, subject to customary anti-dilution adjustments, at a price of $64.46, which equals the initial conversion price of the Notes. Our exercise rights under the Note Hedges generally trigger upon conversion of the Notes and the Note Hedges terminate upon maturity of the Notes, or the first day the Notes are no longer outstanding. The Note Hedges may be settled in cash, shares of our common stock, or a combination thereof, at our option, and are intended to reduce our exposure to potential dilution upon conversion of the Notes. We paid $60.8 million for the Note Hedges, which was recorded as a reduction to additional paid-in capital. As of April 30, 2017, we had not purchased any shares of our common stock under the Note Hedges.

Warrants

We sold the Warrants to several counterparties. The Warrants provide the counterparties rights to acquire from us up to approximately 6,205,000 shares of our common stock at a price of $75.00 per share. The Warrants expire incrementally on a series of expiration dates beginning in August 2021. At expiration, if the market price per share of our common stock exceeds the strike price of the Warrants, we will be obligated to issue shares of our common stock having a value equal to such excess. The Warrants could have a dilutive effect on net income per share to the extent that the market value of our common stock exceeds the strike price of the Warrants. Proceeds from the sale of the Warrants were $45.2 million and were recorded as additional paid-in capital. As of April 30, 2017, no Warrants had been exercised and all Warrants remained outstanding.

The Note Hedges and Warrants both meet the requirements for classification within stockholders’ equity, and their respective fair values are not remeasured and adjusted as long as these instruments continue to qualify for stockholders’ equity classification.

Credit Agreement

In April 2011, we entered into a credit agreement with our lenders, which was amended and restated in March 2013, and further amended in February, March, and June 2014 (the "Credit Agreement"). The Credit Agreement, as amended and restated, provides for senior secured credit facilities, comprised of $943.5 million of term loans, of which $300.0 million was borrowed in February 2014 (the "February 2014 Term Loans") and $643.5 million was borrowed in March 2014 (the "March 2014 Term Loans"), all of which matures in September 2019, and a $300.0 million revolving credit facility maturing in September 2018 (the "Revolving Credit Facility"), subject to increase and reduction from time to time, as described in the Credit Agreement.
Debt issuance and debt modification costs, as well as original issuance discounts, incurred in connection with the Credit Agreement are deferred and amortized as adjustments to interest expense over the remaining contractual life of the associated borrowing.
The February 2014 Term Loans were borrowed in connection with our February 2014 acquisition of Kana Software, Inc. (“Kana”). The March 2014 Term Loans were borrowed as part of a refinancing of previously outstanding amounts under the Credit Agreement. In June 2014, we utilized the majority of the combined net proceeds from the issuance of the Notes and the concurrent issuance of 5,750,000 shares of common stock to retire $530.0 million of the February 2014 Term Loans and March 2014 Term Loans, and all $106.0 million of then-outstanding borrowings under the Revolving Credit Facility.
The outstanding February 2014 Term Loans and March 2014 Term Loans incur interest at our option at either a base rate plus a spread of 1.75% or an Adjusted LIBOR Rate, as defined in the Credit Agreement, plus a spread of 2.75%.
As of April 30, 2017, the weighted-average interest rate on both the February 2014 Term Loans and the March 2014 Term Loans was 3.76%. Taking into account the impact of original issuance discounts, if any, and related deferred debt issuance

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costs, the effective interest rates on the February 2014 Term Loans and March 2014 Term Loans were approximately 4.29% and 3.84%, respectively, at April 30, 2017.
We are required to pay a commitment fee equal to 0.50% per annum of the undrawn portion on the Revolving Credit Facility, payable quarterly, and customary administrative agent and letter of credit fees.
Debt issuance and debt modification costs, as well as original issuance discounts, incurred in connection with the Credit Agreement are deferred and amortized as adjustments to interest expense over the remaining contractual life of the associated borrowing.
The Credit Agreement, contains certain customary affirmative and negative covenants for credit facilities of this type. The Revolving Credit Facility also contains a financial covenant that requires us to maintain a ratio of Consolidated Total Debt to Consolidated EBITDA (each as defined in the Credit Agreement) of no greater than 4.50 to 1. The limitations imposed by the covenants are subject to certain exceptions as detailed in the Credit Agreement.
We intend to seek to refinance the Credit Agreement to, among other things, extend the maturities and modify certain terms of the facilities provided for under the agreement.  Completion of the refinancing, if successful, is expected to occur during the three months ending July 31, 2017.
Future Principal Payments on Term Loans
As of April 30, 2017, future scheduled principal payments on the February 2014 Term Loans and March 2014 Term Loans are presented in the following table:

(in thousands)	 	February
2014	 	March
2014	
Years Ending January 31,	 	Term Loans	 	Term Loans	
2018 (remainder of year)	 	$	1,003	
 	 	$	2,152	
 	
2019	 	1,338	
 	 	2,869	
 	
2020	 	127,385	
 	 	273,240	
 	
   Total	 	$	129,726	
 	 	$	278,261	
 	
Interest Expense

The following table presents the components of interest expense incurred on the Notes and on borrowings under our Credit Agreement for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	
(in thousands)	 	2017	 	2016	
1.50% Convertible Senior Notes:	 	 	 	 	
Interest expense at 1.50% coupon rate	 	$	1,500	
 	 	$	1,500	
 	
Amortization of debt discount	 	2,756	
 	 	2,615	
 	
Amortization of deferred debt issuance costs	 	260	
 	 	247	
 	
Total Interest Expense - 1.50% Convertible Senior Notes	 	$	4,516	
 	 	$	4,362	

Borrowings under Credit Agreement:	 	 	 	 	
Interest expense at contractual rates	 	$	3,719	
 	 	$	3,597	
 	
Amortization of debt discounts	 	15	
 	 	14	
 	
Amortization of deferred debt issuance costs	 	541	
 	 	541	
 	
Total Interest Expense - Borrowings under Credit Agreement	 	$	4,275	
 	 	$	4,152	

 	 	
7.	SUPPLEMENTAL CONDENSED CONSOLIDATED FINANCIAL STATEMENT INFORMATION	
 
Condensed Consolidated Balance Sheets
 
Inventories consisted of the following as of April 30, 2017 and January 31, 2017: 

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 	 	April 30,	 	January 31,	
(in thousands)	 	2017	 	2017	
Raw materials	 	$	9,891	
 	 	$	9,074	
 	
Work-in-process	 	4,234	
 	 	4,355	
 	
Finished goods	 	4,024	
 	 	4,108	
 	
   Total inventories	 	$	18,149	
 	 	$	17,537	

Condensed Consolidated Statements of Operations
 
Other (expense) income, net consisted of the following for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	
(in thousands)	 	2017	 	2016	
Foreign currency (losses) gains, net	 	$	(424	)	 	$	5,925	
 	
Losses on derivative financial instruments, net	 	(370	)	 	(1,559	)	
Other, net	 	(1,095	)	 	(547	)	
   Total other (expense) income, net	 	$	(1,889	)	 	$	3,819	

Condensed Consolidated Statements of Cash Flows
 
The following table provides supplemental information regarding our condensed consolidated cash flows for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	
(in thousands)	 	2017	 	2016	
Cash paid for interest	 	$	3,962	
 	 	$	3,698	
 	
Cash payments of income taxes, net	 	$	9,355	
 	 	$	16,541	
 	
Non-cash investing and financing transactions:	 	 	
 	 	 	
Accrued but unpaid purchases of property and equipment	 	$	2,956	
 	 	$	3,642	
 	
Inventory transfers to property and equipment	 	$	225	
 	 	$	59	
 	
Liabilities for contingent consideration in business combinations	 	$	1,900	
 	 	$	7,700	

 	 	
8.	STOCKHOLDERS’ EQUITY	
 
Dividends on Common Stock

We did not declare or pay any dividends on our common stock during the three months ended April 30, 2017 and 2016. Under the terms of our Credit Agreement, we are subject to certain restrictions on declaring and paying dividends on our common stock.

Share Repurchase Program
On March 29, 2016, we announced that our board of directors had authorized a share repurchase program whereby we may make up to $150.0 million in purchases of our outstanding shares of common stock over the two years following the date of announcement. Under the share repurchase program, purchases can be made from time to time using a variety of methods, which may include open market purchases. The specific timing, price and size of purchases will depend on prevailing stock prices, general market and economic conditions, and other considerations, including the amount of cash generated in the U.S. and other potential uses of cash, such as acquisitions. Purchases may be made through a Rule 10b5-1 plan pursuant to pre-determined metrics set forth in such plan. The authorization of the share repurchase program does not obligate us to acquire any particular amount of common stock, and the program may be suspended or discontinued at any time.

Treasury Stock

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Repurchased shares of common stock are recorded as treasury stock, at cost. We periodically purchase treasury stock from directors, officers, and other employees to facilitate income tax withholding and payment requirements upon vesting of equity awards.

We did not acquire any treasury stock during the three months ended April 30, 2017. During the three months ended April 30, 2016, we acquired 500,000 shares of treasury stock at a cost of $17.2 million under the aforementioned share repurchase program.

At April 30, 2017 and January 31, 2017, we held approximately 1,654,000 shares of treasury stock with a cost of $57.1 million.

Accumulated Other Comprehensive Income (Loss)
 
Accumulated other comprehensive income (loss) includes items such as foreign currency translation adjustments and unrealized gains and losses on certain marketable securities and derivative financial instruments designated as hedges. Accumulated other comprehensive income (loss) is presented as a separate line item in the stockholders’ equity section of our condensed consolidated balance sheets. Accumulated other comprehensive income (loss) items have no impact on our net income (loss) as presented in our condensed consolidated statements of operations.

The following table summarizes changes in the components of our accumulated other comprehensive income (loss) by component for the three months ended April 30, 2017:

(in thousands)	 	Unrealized Gains on Foreign Exchange Contracts Designated as Hedges	 	Unrealized Gain on Interest Rate Swap Designated as Hedge	 	Foreign Currency Translation Adjustments	 	Total	
Accumulated other comprehensive income (loss) at January 31, 2017	 	$	575	
 	 	$	632	
 	 	$	(156,063	)	 	$	(154,856	)	
Other comprehensive income (loss) before reclassifications	 	3,753	
 	 	(33	)	 	9,447	
 	 	13,167	
 	
Gains reclassified out of accumulated other comprehensive income (loss)	 	829	
 	 	—	
 	 	—	
 	 	829	
 	
Net other comprehensive income (loss), current period	 	2,924	
 	 	(33	)	 	9,447	
 	 	12,338	
 	
Accumulated other comprehensive income (loss) at April 30, 2017	 	$	3,499	
 	 	$	599	
 	 	$	(146,616	)	 	$	(142,518	)	

All amounts presented in the table above are net of income taxes, if applicable. The accumulated net losses in foreign currency translation adjustments primarily reflect the strengthening of the U.S. dollar against the British pound sterling, which has resulted in lower U.S. dollar-translated balances of British pound sterling-denominated goodwill and intangible assets.

The amounts reclassified out of accumulated other comprehensive income (loss) into the condensed consolidated statement of operations, with presentation location, for the three months ended April 30, 2017 and 2016 were as follows:

 	 	Three Months Ended
April 30,	 	 	
(in thousands)	 	2017	 	2016	 	Location	
Unrealized gains on derivative financial instruments:	 	 	 	 	 	 	
Foreign currency forward contracts	 	$	86	
 	 	$	57	
 	 	Cost of product revenue	
 	 	75	
 	 	43	
 	 	Cost of service and support revenue	
 	 	482	
 	 	334	
 	 	Research and development, net	
 	 	278	
 	 	172	
 	 	Selling, general and administrative	
 	 	921	
 	 	606	
 	 	Total, before income taxes	
 	 	(92	)	 	(61	)	 	Provision for income taxes	
 	 	$	829	
 	 	$	545	
 	 	Total, net of income taxes	

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9.	INCOME TAXES 	
 
Our interim (benefit) provision for income taxes is measured using an estimated annual effective income tax rate, adjusted for discrete items that occur within the periods presented. 

For the three months ended April 30, 2017, we recorded an income tax benefit of $0.9 million on a pre-tax loss of $19.9 million, which represented an effective income tax rate of 4.5%. The income tax benefit does not include income tax benefits on losses incurred by certain domestic and foreign operations where we maintain valuation allowances. Our pre-tax losses in domestic and foreign jurisdictions where we maintain valuation allowances and do not record tax benefits were significantly higher than the pre-tax loss in jurisdictions where we record a tax benefit. We also recorded a discrete income tax benefit of $0.9 million for the adjustment of certain unrecognized tax benefits mainly due to an audit settlement.

For the three months ended April 30, 2016, we recorded an income tax provision of $0.3 million on a pre-tax loss of $(15.9) million, which represented a negative effective income tax rate of 2.1%. The income tax provision does not include income tax benefits on losses incurred by certain domestic and foreign operations where we maintain valuation allowances and is mainly the result of the activities of profitable jurisdictions. Our pre-tax losses in domestic and foreign jurisdictions where we maintain valuation allowances and do not record tax benefits were significantly higher than the pre-tax income in our profitable jurisdictions where we record a tax provision.

As required by the authoritative guidance on accounting for income taxes, we evaluate the realizability of deferred income tax assets on a jurisdictional basis at each reporting date. Accounting guidance for income taxes requires that a valuation allowance be established when it is more-likely-than-not that all or a portion of the deferred income tax assets will not be realized.  In circumstances where there is sufficient negative evidence indicating that the deferred income tax assets are not more-likely-than-not realizable, we establish a valuation allowance. We determined that there is sufficient negative evidence to maintain the valuation allowances against our federal and certain state and foreign deferred income tax assets as a result of historical losses in the most recent three-year period in the U.S. and in certain foreign jurisdictions. We intend to maintain valuation allowances until sufficient positive evidence exists to support a reversal.

We had unrecognized income tax benefits of $150.2 million and $148.6 million (excluding interest and penalties) as of April 30, 2017 and January 31, 2017, respectively. The accrued liability for interest and penalties was $4.0 million and $3.9 million at April 30, 2017 and January 31, 2017, respectively. Interest and penalties are recorded as a component of the provision for income taxes in our condensed consolidated statements of operations.  As of April 30, 2017 and January 31, 2017, the total amount of unrecognized income tax benefits that, if recognized, would impact our effective income tax rate were approximately $145.9 million and $143.0 million, respectively. We regularly assess the adequacy of our provisions for income tax contingencies in accordance with the applicable authoritative guidance on accounting for income taxes. As a result, we may adjust the reserves for unrecognized income tax benefits for the impact of new facts and developments, such as changes to interpretations of relevant tax law, assessments from taxing authorities, settlements with taxing authorities, and lapses of statutes of limitation. Further, we believe that it is reasonably possible that the total amount of unrecognized income tax benefits at April 30, 2017 could decrease by approximately $3.0 million in the next twelve months as a result of settlement of certain tax audits or lapses of statutes of limitation. Such decreases may involve the payment of additional income taxes, the adjustment of deferred income taxes including the need for additional valuation allowances, and the recognition of income tax benefits.  Our income tax returns are subject to ongoing tax examinations in several jurisdictions in which we operate. We also believe that it is reasonably possible that new issues may be raised by tax authorities or developments in tax audits may occur which would require increases or decreases to the balance of reserves for unrecognized income tax benefits; however, an estimate of such changes cannot reasonably be made.

 	 	
10.	FAIR VALUE MEASUREMENTS 	
 
Assets and Liabilities Measured at Fair Value on a Recurring Basis
 
Our assets and liabilities measured at fair value on a recurring basis consisted of the following as of April 30, 2017 and January 31, 2017:

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 	 	April 30, 2017	
 	 	Fair Value Hierarchy Category	
(in thousands)	 	Level 1	 	Level 2	 	Level 3	
Assets:	 	 	

 	
Money market funds	 	$	176	
 	 	$	—	
 	 	$	—	
 	
Foreign currency forward contracts	 	—	
 	 	3,911	
 	 	—	
 	
Interest rate swap agreement	 	—	
 	 	1,126	
 	 	—	
 	
Total assets	 	$	176	
 	 	$	5,037	
 	 	$	—	
 	
Liabilities:	 	 	

 	
Foreign currency forward contracts	 	$	—	
 	 	$	1,070	
 	 	$	—	
 	
Interest rate swap agreement	 	—	
 	 	138	
 	 	—	
 	
Contingent consideration - business combinations	 	—	
 	 	—	
 	 	55,749	
 	
Option to acquire noncontrolling interests of consolidated subsidiaries	 	—	
 	 	—	
 	 	3,750	
 	
Total liabilities	 	$	—	
 	 	$	1,208	
 	 	$	59,499	

 	
 	 	 	 	 	 	 	 	 	 	 	 	 	
 	 	January 31, 2017	
 	 	Fair Value Hierarchy Category	
(in thousands)	 	Level 1	 	Level 2	 	Level 3	
Assets:	 	 	

 	
Money market funds	 	$	175	
 	 	$	—	
 	 	$	—	
 	
Foreign currency forward contracts	 	—	
 	 	1,646	
 	 	—	
 	
Interest rate swap agreement	 	—	
 	 	1,429	
 	 	—	
 	
Total assets	 	$	175	
 	 	$	3,075	
 	 	$	—	
 	
Liabilities:	 	 	

 	
Foreign currency forward contracts	 	$	—	
 	 	$	1,246	
 	 	$	—	
 	
Interest rate swap agreement	 	—	
 	 	408	
 	 	—	
 	
Contingent consideration - business combinations	 	—	
 	 	—	
 	 	52,733	
 	
Option to acquire noncontrolling interests of consolidated subsidiaries	 	—	
 	 	—	
 	 	3,550	
 	
Total liabilities	 	$	—	
 	 	$	1,654	
 	 	$	56,283	

The following table presents the changes in the estimated fair values of our liabilities for contingent consideration measured using significant unobservable inputs (Level 3) for the three months ended April 30, 2017 and 2016: 

 	 	Three Months Ended
April 30,	
(in thousands)	 	2017	 	2016	
Fair value measurement at beginning of period	 	$	52,733	
 	 	$	22,391	
 	
Contingent consideration liabilities recorded for business combinations	 	1,900	
 	 	7,700	
 	
Changes in fair values, recorded in operating expenses	 	3,479	
 	 	702	
 	
Payments of contingent consideration	 	(2,363	)	 	(2,956	)	
Foreign currency translation and other	 	—	
 	 	96	
 	
Fair value measurement at end of period	 	$	55,749	
 	 	$	27,933	

Our estimated liability for contingent consideration represents potential payments of additional consideration for business combinations, payable if certain defined performance goals are achieved. Changes in fair value of contingent consideration are recorded in the condensed consolidated statements of operations within selling, general and administrative expenses.

During the year ended January 31, 2017, we acquired two majority owned subsidiaries for which we hold an option to acquire the noncontrolling interests. We account for the option as an in-substance investment in the noncontrolling common stock of each such subsidiary. We include the fair value of the option within other liabilities and do not recognize noncontrolling interests in these subsidiaries. The following table presents the change in the estimated fair value of this liability, which is measured using Level 3 inputs, for the three months ended April 30, 2017 and 2016: 

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 	 	Three Months Ended
April 30,	
(in thousands)	 	2017	 	2016	
Fair value measurement at beginning of period	 	$	3,550	
 	 	$	—	
 	
Acquisition of option to acquire noncontrolling interests of consolidated subsidiaries	 	—	
 	 	3,134	
 	
Change in fair value, recorded in operating expenses	 	200	
 	 	—	
 	
Fair value measurement at end of period	 	$	3,750	
 	 	$	3,134	

There were no transfers between levels of the fair value measurement hierarchy during the three months ended April 30, 2017 and 2016.

Fair Value Measurements
 
Money Market Funds - We value our money market funds using quoted active market prices for such funds.

Short-term Investments and Commercial Paper - The fair values of short-term investments, as well as commercial paper classified as cash equivalents, are estimated using observable market prices for identical securities that are traded in less-active markets, if available. When observable market prices for identical securities are not available, we value these short-term investments using non-binding market price quotes from brokers which we review for reasonableness using observable market data; quoted market prices for similar instruments; or pricing models, such as a discounted cash flow model.

Foreign Currency Forward Contracts - The estimated fair value of foreign currency forward contracts is based on quotes received from the counterparties thereto. These quotes are reviewed for reasonableness by discounting the future estimated cash flows under the contracts, considering the terms and maturities of the contracts and market foreign currency exchange rates using readily observable market prices for similar contracts.

Interest Rate Swap Agreement - The fair value of our interest rate swap agreement is based in part on data received from the counterparty, and represents the estimated amount we would receive or pay to settle the agreement, taking into consideration current and projected future interest rates as well as the creditworthiness of the parties, all of which can be validated through readily observable data from external sources.
 
Contingent Consideration - Business Combinations - The fair value of the contingent consideration related to business combinations is estimated using a probability-adjusted discounted cash flow model. These fair value measurements are based on significant inputs not observable in the market. The key internally developed assumptions used in these models are discount rates and the probabilities assigned to the milestones to be achieved. We remeasure the fair value of the contingent consideration at each reporting period, and any changes in fair value resulting from either the passage of time or events occurring after the acquisition date, such as changes in discount rates, or in the expectations of achieving the performance targets, are recorded within selling, general, and administrative expenses. Increases or decreases in discount rates would have inverse impacts on the related fair value measurements, while favorable or unfavorable changes in expectations of achieving performance targets would result in corresponding increases or decreases in the related fair value measurements. We utilized discount rates ranging from 3.0% to 20.0% in our calculations of the estimated fair values of our contingent consideration liabilities as of April 30, 2017 and January 31, 2017.

Option to Acquire Noncontrolling Interests of Consolidated Subsidiaries - The fair value of the option is determined primarily by using the income approach, which discounts expected future cash flows to present value using estimates and assumptions determined by management. This fair value measurement is based upon significant inputs not observable in the market. We remeasure the fair value of the option at each reporting period, and any changes in fair value are recorded within selling, general, and administrative expenses. We utilized a discount rate of 14.0% in our calculation of the estimated fair value of the option as of April 30, 2017 and January 31, 2017, respectively.

Other Financial Instruments
 
The carrying amounts of accounts receivable, accounts payable, and accrued liabilities and other current liabilities approximate fair value due to their short maturities.
 
The estimated fair values of our term loan borrowings were $410 million at April 30, 2017 and January 31, 2017, respectively. The estimated fair values of the term loans are based upon indicative bid and ask prices as determined by the agent responsible for the syndication of our term loans. We consider these inputs to be within Level 3 of the fair value hierarchy because we

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cannot reasonably observe activity in the limited market in which participations in our term loans are traded. The indicative prices provided to us as at each of April 30, 2017 and January 31, 2017 did not significantly differ from par value. The estimated fair value of our revolving credit borrowings, if any, is based upon indicative market values provided by one of our lenders. We had no revolving credit borrowings at April 30, 2017 and January 31, 2017.

The estimated fair values of our Notes were approximately $386 million and $381 million at April 30, 2017 and January 31, 2017, respectively. The estimated fair values of the Notes are determined based on quoted bid and ask prices in the over-the-counter market in which the Notes trade. We consider these inputs to be within Level 2 of the fair value hierarchy.
 
Assets and Liabilities Not Measured at Fair Value on a Recurring Basis
 
In addition to assets and liabilities that are measured at fair value on a recurring basis, we also measure certain assets and liabilities at fair value on a nonrecurring basis. Our non-financial assets, including goodwill, intangible assets and property, plant and equipment, are measured at fair value when there is an indication of impairment and the carrying amount exceeds the asset’s projected undiscounted cash flows. These assets are recorded at fair value only when an impairment charge is recognized.

 	 	
11.	DERIVATIVE FINANCIAL INSTRUMENTS	
 
Our primary objective for holding derivative financial instruments is to manage foreign currency exchange rate risk and interest rate risk, when deemed appropriate. We enter into these contracts in the normal course of business to mitigate risks and not for speculative purposes.
 
Foreign Currency Forward Contracts

Under our risk management strategy, we periodically use foreign currency forward contracts to manage our short-term exposures to fluctuations in operational cash flows resulting from changes in foreign currency exchange rates. These cash flow exposures result from portions of our forecasted operating expenses, primarily compensation and related expenses, which are transacted in currencies other than the U.S. dollar, most notably the Israeli shekel. We also periodically utilize foreign currency forward contracts to manage exposures resulting from forecasted customer collections to be remitted in currencies other than the applicable functional currency, and exposures from cash, cash equivalents and short-term investments denominated in currencies other than the applicable functional currency. Our joint venture, which has a Singapore dollar functional currency, also utilizes foreign exchange forward contracts to manage its exposure to exchange rate fluctuations related to settlements of liabilities denominated in U.S. dollars. These foreign currency forward contracts generally have maturities of no longer than twelve months, although occasionally we will execute a contract that extends beyond twelve months, depending upon the nature of the underlying risk.

We held outstanding foreign currency forward contracts with notional amounts of $126.5 million and $144.0 million as of April 30, 2017 and January 31, 2017, respectively.

Interest Rate Swap Agreement

During the three months ended October 31, 2016, we executed a pay-fixed, receive-variable interest rate swap agreement with a multinational financial institution to partially mitigate risks associated with the variable interest rate on our term loans, under which we will pay interest at a fixed rate of 4.143% and receive variable interest of three-month LIBOR (subject to a minimum of 0.75%), plus a spread of 2.75%, on a notional amount of $200.0 million. The effective date of the agreement is November 1, 2016, and settlements with the counterparty began on February 1, 2017 and occur on a quarterly basis. The agreement will terminate on September 6, 2019. Assuming that we elect three-month LIBOR at the term loans' interest rate reset dates throughout the remaining term of the interest rate swap agreement, the annual interest rate on $200.0 million of our term loans will be fixed at 4.143% during that period.

The interest rate swap agreement is designated as a cash flow hedge and as such, changes in its fair value are recognized in accumulated other comprehensive income (loss) in the condensed consolidated balance sheets and are reclassified into the condensed consolidated statements of operations in the period in which the hedged transaction affects earnings. Hedge ineffectiveness, if any, is recognized currently in the condensed consolidated statement of operations.

Fair Values of Derivative Financial Instruments

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The fair values of our derivative financial instruments and their classifications in our condensed consolidated balance sheets as of April 30, 2017 and January 31, 2017 were as follows:

 	 	 	Fair Value at	
 	 	 	April 30,	 	January 31,	
(in thousands) 	Balance Sheet Classification	 	2017	 	2017	
Derivative assets:	 	 	 	 	 	
Foreign currency forward contracts:	 	 	 	 	 	
   Designated as cash flow hedges	Prepaid expenses and other current assets	 	$	3,911	
 	 	$	927	
 	
   Not designated as hedging instruments	Prepaid expenses and other current assets	 	—	
 	 	719	
 	
Interest rate swap agreement, designated as a cash flow hedge	Other assets	 	1,126	
 	 	1,429	
 	
      Total derivative assets	 	 	$	5,037	
 	 	$	3,075	

Derivative liabilities:	 	 	 	 	 	
Foreign currency forward contracts:	 	 	 	 	 	
   Designated as cash flow hedges	Accrued expenses and other current liabilities	 	$	23	
 	 	$	288	
 	
   Not designated as hedging instruments	Accrued expenses and other current liabilities	 	1,047	
 	 	958	
 	
Interest rate swap agreement, designated as a cash flow hedge	Accrued expenses and other current liabilities	 	138	
 	 	408	
 	
      Total derivative liabilities	 	 	$	1,208	
 	 	$	1,654	

Derivative Financial Instruments in Cash Flow Hedging Relationships

The effects of derivative financial instruments designated as cash flow hedges on accumulated other comprehensive loss ("AOCL") and on the condensed consolidated statements of operations for the three months ended April 30, 2017 and 2016 were as follows:

 	 	Three Months Ended
April 30,	
(in thousands) 	 	2017	 	2016	
Net gains (losses) recognized in AOCL:	 	 	 	 	
Foreign currency forward contracts	 	$	4,170	
 	 	$	5,394	
 	
Interest rate swap agreement	 	(33	)	 	(429	)	
 	 	$	4,137	
 	 	$	4,965	

Net gains reclassified from AOCL to the condensed consolidated statements of operations:	 	 	 	 	
Foreign currency forward contracts	 	$	921	
 	 	$	606	

For information regarding the line item locations of the net (losses) gains on foreign currency forward contracts reclassified out of AOCL into the condensed consolidated condensed statements of operations, see Note 8, "Stockholders' Equity".

There were no gains or losses from ineffectiveness of these cash flow hedges recorded for the three months ended April 30, 2017 and 2016. All of the foreign currency forward contracts underlying the $3.5 million of net unrealized gains recorded in our accumulated other comprehensive loss at April 30, 2017 mature within twelve months, and therefore we expect all such gains to be reclassified into earnings within the next twelve months. The $0.6 million net unrealized gain recorded in our accumulated other comprehensive loss at April 30, 2017 for the interest rate swap agreement includes $0.1 million of net losses expected to be reclassified into earnings within the next twelve months.
 
DerivativeFinancial InstrumentsNot Designated as Hedging Instruments
 
Losses recognized on derivative financial instruments not designated as hedging instruments in our condensed consolidated statements of operations for the three months ended April 30, 2017 and 2016 were as follows: 

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 	 	Classification in Condensed Consolidated Statements of Operations	 	Three Months Ended
April 30,	 	
(in thousands)	 	 	 	2017	 	2016	 	
Foreign currency forward contracts	 	Other (expense) income, net	 	$	(370	)	 	$	(1,559	)	 	

 	 	
12.	STOCK-BASED COMPENSATION	

Stock-Based Compensation Expense

We recognized stock-based compensation expense in the following line items on the condensed consolidated statements of operations for the three months ended April 30, 2017 and 2016: 

 	 	Three Months Ended
April 30,	
(in thousands)	 	2017	 	2016	
Cost of revenue - product	 	$	341	
 	 	$	113	
 	
Cost of revenue - service and support	 	1,252	
 	 	1,391	
 	
Research and development, net	 	3,031	
 	 	1,462	
 	
Selling, general and administrative	 	13,059	
 	 	12,374	
 	
Total stock-based compensation expense	 	$	17,683	
 	 	$	15,340	

The following table summarizes stock-based compensation expense by type of award for the three months ended April 30, 2017, and 2016:

 	 	Three Months Ended
April 30,	
(in thousands)	 	2017	 	2016	
Restricted stock units and restricted stock awards	 	$	13,443	
 	 	$	13,966	
 	
Stock bonus program and bonus share program	 	4,177	
 	 	1,346	
 	
Total equity-settled awards	 	17,620	
 	 	15,312	
 	
Phantom stock units (cash-settled awards)	 	63	
 	 	28	
 	
Total stock-based compensation expense	 	$	17,683	
 	 	$	15,340	

Awards under our stock bonus and bonus share programs are accounted for as liability-classified awards, because the obligations are based predominantly on fixed monetary amounts that are generally known at inception of the obligation, to be settled with a variable number of shares of our common stock.

Restricted Stock Units
 
We periodically award restricted stock units ("RSUs") to our directors, officers, and other employees. These awards contain various vesting conditions and are subject to certain restrictions and forfeiture provisions prior to vesting. Some of these RSU awards to executive officers and certain employees vest upon the achievement of specified performance goals or market conditions (performance awards).

The following table summarizes restricted stock unit activity and related information for the three months ended April 30, 2017:

(in thousands, except per share data)	 	Number of RSUs	 	Weighted-Average Grant Date Fair Value	
RSUs outstanding, January 31, 2017	 	2,742	
 	 	$	45.20	
 	
RSUs granted	 	1,426	
 	 	$	39.87	
 	
RSUs released	 	(256	)	 	$	44.63	
 	
RSUs forfeited	 	(138	)	 	$	56.30	
 	
RSUs outstanding, April 30, 2017	 	3,774	
 	 	$	42.84	

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Our restricted stock unit awards may include a provision which allows the awards to be settled with cash payments upon vesting, rather than with delivery of common stock, at the discretion of our board of directors. As of April 30, 2017, for such awards that are outstanding, settlement with cash payments was not considered probable, and therefore these awards have been accounted for as equity-classified awards.

With respect to our stock bonus program, activity presented in the table above only includes shares earned and released in consideration of the discount provided under that program. Consistent with the provisions of the plan under which such shares are issued, other shares issued under the stock bonus program are not included in the table above because they do not reduce available plan capacity (since such shares are deemed to be purchased by the grantee at fair value in lieu of receiving an earned cash bonus). Activity presented in the table above includes all shares awarded and released under the bonus share program. Further details appear below under "Stock Bonus Program" and "Bonus Share Program".

Activity for performance awards for the three months ended April 30, 2017 and 2016 was as follows:

 	 	Three Months Ended
April 30,	
(in thousands)	 	2017	 	2016	
Beginning balance	 	438	
 	 	332	
 	
Granted	 	204	
 	 	313	
 	
Released	 	(50	)	 	(159	)	
Forfeited	 	(79	)	 	(35	)	
Ending balance	 	513	
 	 	451	

As of April 30, 2017, there was approximately $108.6 million of total unrecognized compensation expense, net of estimated forfeitures, related to unvested restricted stock units, which is expected to be recognized over a weighted-average period of 2.0 years. The unrecognized compensation expense does not include compensation expense of up to $1.4 million related to shares for which a grant date has been established but the requisite service period has not begun.

Stock Bonus Program

Our stock bonus program permits eligible employees to receive a portion of their earned bonuses, otherwise payable in cash, in the form of discounted shares of our common stock. Executive officers are eligible to participate in this program to the extent that shares remain available for awards following the enrollment of all other participants. Shares awarded to executive officers with respect to the discount feature of the program are subject to a one-year vesting period. This program is subject to annual funding approval by our board of directors and an annual cap on the number of shares that can be issued. Subject to these limitations, the number of shares to be issued under the program for a given year is determined using a five-day trailing average price of our common stock when the awards are calculated, reduced by a discount determined by the board of directors each year (the "discount"). To the extent that this program is not funded in a given year or the number of shares of common stock needed to fully satisfy employee enrollment exceeds the annual cap, the applicable portion of the employee bonuses will generally revert to being paid in cash. Obligations under this program are accounted for as liabilities, because the obligations are based predominantly on fixed monetary amounts that are generally known at inception of the obligation, to be settled with a variable number of shares of common stock determined using a discounted average price of our common stock.

Awards under the stock bonus program for the performance period ended January 31, 2017 will consist of shares earned in respect of executive officer incentive plans and will be awarded without a discount, and are expected to be issued during the three months ending July 31, 2017.

In March 2017, our board of directors approved up to 125,000 shares of common stock, and a discount of 15%, for awards under our stock bonus programs for the year ending January 31, 2018.

There was no activity under the stock bonus program during the three months ended April 30, 2017 and 2016.

Bonus Share Program

In February 2015, the board of directors authorized an additional program under which we may provide discretionary year-end bonuses to employees in the form of shares of common stock. Unlike the stock bonus program, there is no enrollment for this program and no discount feature. Similar to the accounting for the stock bonus program, obligations for these bonuses are

28

accounted for as liabilities, because the obligations are based predominantly on fixed monetary amounts that are generally known, to be settled with a variable number of shares of common stock.

For bonuses in respect of the year ended January 31, 2017, the board of directors approved the use of up to 300,000 shares of common stock under this program. Shares awarded in respect of the bonus share program for the year ended January 31, 2017 are expected to be issued during the three months ending July 31, 2017.

The combined accrued liabilities for the stock bonus program and the bonus share program were $14.1 million and $10.0 million at April 30, 2017 and January 31, 2017, respectively.

 	 	
13.	COMMITMENTS AND CONTINGENCIES	

Warranty Liability

The following table summarizes the activity in our warranty liability, which is included in accrued expenses and other liabilities in the condensed consolidated balance sheets, for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	
(in thousands)	 	2017	 	2016	
Warranty liability at beginning of period	 	$	962	
 	 	$	826	
 	
Provision charged to expenses	 	76	
 	 	201	
 	
Warranty charges	 	(97	)	 	(167	)	
Foreign currency translation and other	 	(12	)	 	3	
 	
Warranty liability at end of period	 	$	929	
 	 	$	863	

Legal Proceedings

On March 26, 2009, legal actions were commenced by Ms. Orit Deutsch, a former employee of our subsidiary, Verint Systems Limited ("VSL"), against VSL in the Tel Aviv Regional Labor Court (Case Number 4186/09) (the "Deutsch Labor Action") and against CTI in the Tel Aviv District Court (Case Number 1335/09) (the "Deutsch District Action"). In the Deutsch Labor Action, Ms. Deutsch filed a motion to approve a class action lawsuit on the grounds that she purported to represent a class of our employees and former employees who were granted Verint and CTI stock options and were allegedly damaged as a result of the suspension of option exercises during the period from March 2006 through March 2010, during which we did not make periodic filings with the SEC as a result of certain internal and external investigations and reviews of accounting matters discussed in our prior public filings. In the Deutsch District Action, in addition to a small amount of individual damages, Ms. Deutsch was seeking to certify a class of plaintiffs who were allegedly damaged due to their inability to exercise Verint and CTI stock options as a result of alleged negligence by CTI in its financial reporting. The class certification motions do not specify an amount of damages. On February 8, 2010, the Deutsch Labor Action was dismissed for lack of material jurisdiction and was transferred to the Tel Aviv District Court and consolidated with the Deutsch District Action. On March 16, 2009 and March 26, 2009, respectively, legal actions were commenced by Ms. Roni Katriel, a former employee of CTI's former subsidiary, Comverse Limited, against Comverse Limited in the Tel Aviv Regional Labor Court (Case Number 3444/09) (the "Katriel Labor Action") and against CTI in the Tel Aviv District Court (Case Number 1334/09) (the "Katriel District Action"). In the Katriel Labor Action, Ms. Katriel is seeking to certify a class of plaintiffs who were granted CTI stock options and were allegedly damaged as a result of the suspension of option exercises during an extended filing delay period affecting CTI's periodic reporting discussed in CTI's historical SEC filings. In the Katriel District Action, in addition to a small amount of individual damages, Ms. Katriel is seeking to certify a class of plaintiffs who were allegedly damaged due to their inability to exercise CTI stock options as a result of alleged negligence by CTI in its financial reporting. The class certification motions do not specify an amount of damages. On March 2, 2010, the Katriel Labor Action was transferred to the Tel Aviv District Court, based on an agreed motion filed by the parties requesting such transfer.

On April 4, 2012, Ms. Deutsch and Ms. Katriel filed an uncontested motion to consolidate and amend their claims and on June 7, 2012, the District Court allowed Ms. Deutsch and Ms. Katriel to file the consolidated class certification motion and an amended consolidated complaint against VSL, CTI, and Comverse Limited. Following CTI's announcement of its intention to effect the distribution of all of the issued and outstanding shares of capital stock of its former subsidiary, Comverse, Inc., on July 12, 2012, the plaintiffs filed a motion requesting that the District Court order CTI to set aside up to $150.0 million in assets to secure any future judgment. The District Court ruled at such time that it would not decide this motion until the Deutsch and

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Katriel class certification motion was heard. Plaintiffs initially filed a motion to appeal this ruling in August 2012, but subsequently withdrew it in July 2014.

Prior to the consummation of the Comverse share distribution, CTI either sold or transferred substantially all of its business operations and assets (other than its equity ownership interests in us and Comverse) to Comverse or unaffiliated third parties. On October 31, 2012, CTI completed the Comverse share distribution, in which it distributed all of the outstanding shares of common stock of Comverse to CTI's shareholders. As a result of the Comverse share distribution, Comverse became an independent public company and ceased to be a wholly owned subsidiary of CTI, and CTI ceased to have any material assets other than its equity interest in us. On September 9, 2015, Comverse changed its name to Xura, Inc. and, on February 28, 2017, Xura, Inc. changed its name to Mavenir Inc.

On February 4, 2013, we merged with CTI. As a result of the merger, we have assumed certain rights and liabilities of CTI, including any liability of CTI arising out of the Deutsch District Action and the Katriel District Action. However, under the terms of the Distribution Agreement between CTI and Comverse relating to the Comverse share distribution, we, as successor to CTI, are entitled to indemnification from Comverse (now Mavenir) for any losses we suffer in our capacity as successor-in-interest to CTI in connection with the Deutsch District Action and the Katriel District Action.

Following an unsuccessful mediation process, the proceeding before the District Court resumed. On August 28, 2016, the District Court (i) denied plaintiffs’ motion to certify the suit as a class action with respect to all claims relating to Verint stock options and (ii) approved the plaintiffs’ motion to certify the suit as a class action with respect to claims of current or former employees of Comverse Limited (now Mavenir) or VSL who held unexercised CTI stock options at the time CTI suspended option exercises. The court also ruled that the merits of the case and any calculation of damages would be evaluated under New York law.

On December 15, 2016, CTI filed with the Supreme Court a motion for leave to appeal the District Court's August 28, 2016 ruling. The plaintiffs did not file an appeal of the District Court's August 28, 2016 ruling.

On December 13, 2016, the plaintiffs filed a notice with the District Court regarding the appointment of a new representative plaintiff, Mr. David Vaaknin, for the current or former employees of VSL who held unexercised CTI stock options at the time CTI suspended option exercises in replacement of Ms. Deutsch. On February 5, 2017, the District Court issued its decision to approve the appointment of Mr. Vaaknin as lead plaintiff.

On April 19, 2017, the parties submitted an agreed motion for a procedural arrangement according to which the deadline for submission of the plaintiffs' amended complaint will be 45 days after a decision of the Supreme Court on defendant's appeal.

From time to time we or our subsidiaries may be involved in legal proceedings and/or litigation arising in the ordinary course of our business. While the outcome of these matters cannot be predicted with certainty, we do not believe that the outcome of any current claims will have a material effect on our consolidated financial position, results of operations, or cash flows.

 	 	
14.	SEGMENT INFORMATION	

Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the enterprise’s chief operating decision maker ("CODM"), or decision making group, in deciding how to allocate resources and in assessing performance. Our Chief Executive Officer is our CODM.

Through July 31, 2016, we were organized and had reported our operating results in three operating segments: Enterprise Intelligence, Video Intelligence, and Cyber Intelligence. In August 2016, we reorganized into two businesses and, now report our results in two operating segments, Customer Engagement Solutions ("Customer Engagement") and Cyber Intelligence Solutions ("Cyber Intelligence"). Comparative segment financial information provided for prior periods has been recast to conform to this revised segment structure.

We measure the performance of our operating segments based upon operating segment revenue and operating segment contribution. Operating segment contribution includes segment revenue and expenses incurred directly by the segment, including material costs, service costs, research and development and selling, marketing, and administrative expenses. We do not allocate certain expenses, which include the majority of general and administrative expenses, facilities and communication expenses, purchasing expenses, manufacturing support and logistic expenses, depreciation and amortization, amortization of capitalized software development costs, stock-based compensation, and special charges such as restructuring costs when

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calculating operating segment contribution. These expenses are included in the unallocated expenses section of the table presented below. Revenue from transactions between our operating segments is not material.

Operating results by segment for the three months ended April 30, 2017 and 2016 were as follows:

 	 	 	 	 	 	 	 	 	
 	 	Three Months Ended
April 30,	
(in thousands)	 	2017	 	2016	
Revenue:	 	 	

Customer Engagement	 	 	

Segment revenue	 	$	174,700	
 	 	$	172,414	
 	
Revenue adjustments	 	(4,715	)	 	(3,489	)	
 	 	169,985	
 	 	168,925	
 	
Cyber Intelligence	 	 	

Segment revenue	 	91,034	
 	 	76,564	
 	
Revenue adjustments	 	(24	)	 	(65	)	
 	 	91,010	
 	 	76,499	
 	
Total revenue	 	$	260,995	
 	 	$	245,424	

Segment contribution:	 	 	

Customer Engagement	 	$	59,308	
 	 	$	58,530	
 	
Cyber Intelligence	 	20,352	
 	 	14,736	
 	
Total segment contribution	 	79,660	
 	 	73,266	

Unallocated expenses, net:	 	 	

Amortization of acquired intangible assets	 	21,071	
 	 	20,446	
 	
Stock-based compensation	 	17,683	
 	 	15,340	
 	
Other unallocated expenses	 	50,291	
 	 	48,771	
 	
Total unallocated expenses, net	 	89,045	
 	 	84,557	
 	
Operating loss	 	(9,385	)	 	(11,291	)	
Other expense, net	 	(10,547	)	 	(4,572	)	
Loss before (benefit) provision for income taxes	 	$	(19,932	)	 	$	(15,863	)	

We identified certain net expenses incurred during the three months ended April 30, 2016 which were incorrectly charged against the segment contribution of our Cyber Intelligence segment, which instead should have been included within other unallocated expenses. As a result, the Cyber Intelligence segment contribution previously reported for the three months ended April 30, 2016 was understated by $2.6 million, and other unallocated expenses were misstated in the opposite direction by a corresponding amount. The Cyber Intelligence segment contribution and other unallocated expenses for the three months ended April 30, 2016 as presented the table above reflect the correct classification of these net expenses.
Revenue adjustments represent revenue of acquired companies which is included within segment revenue reviewed by the CODM, but not recognizable within GAAP revenue.  These adjustments primarily relate to the acquisition-date excess of the historical carrying value over the fair value of acquired companies’ future maintenance and service performance obligations. As the obligations are satisfied, we report our segment revenue using the historical carrying values of these obligations, which we believe better reflects our ongoing maintenance and service revenue streams, whereas GAAP revenue is reported using the obligations’ acquisition-date fair values. 
With the exception of goodwill and acquired intangible assets, we do not identify or allocate our assets by operating segment.  Consequently, it is not practical to present assets by operating segment.  The allocations of goodwill and acquired intangible assets by operating segment appear in Note 5, "Intangible Assets and Goodwill".

Item 2.     Management’s Discussion and Analysis of Financial Condition and Results of Operations
 
The following management’s discussion and analysis is provided to assist readers in understanding our financial condition, results of operations, and cash flows. This discussion should be read in conjunction with our audited consolidated financial

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statements and the notes thereto included in our Annual Report on Form 10-K for the year ended January 31, 2017 and our unaudited condensed consolidated financial statements and notes thereto contained in this report. This discussion contains a number of forward-looking statements, all of which are based on our current expectations and all of which could be affected by uncertainties and risks. Our actual results may differ materially from the results contemplated in these forward-looking statements as a result of many factors including, but not limited to, those described under "Cautionary Note on Forward-Looking Statements".

Overview

Our Business

Verint is a global leader in Actionable Intelligence solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond, and take action. With Verint solutions and value-added services, organizations of all sizes and across many industries can make more informed, timely, and effective decisions. Today, over 10,000 organizations in more than 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to optimize customer engagement and make the world a safer place.

We have established leadership positions in Actionable Intelligence by developing highly-scalable, enterprise-class software and services with advanced, integrated analytics for both unstructured and structured information. Our innovative solutions are developed by a large research and development (“R&D”) team comprised of approximately 1,400 professionals and backed by more than 800 patents and patent applications worldwide.

To help our customers maximize the benefits of our technology over the solution lifecycle and provide a high degree of flexibility, we offer a broad range of services, such as strategic consulting, managed services, implementation services, training, maintenance, and 24x7 support. Additionally, we offer a broad range of deployment options, including cloud, on-premises, and hybrid, and software licensing and delivery models that include perpetual licenses and software as a service (“SaaS”).

Through July 31, 2016, we conducted our business in three operating segments—Enterprise Intelligence Solutions, Cyber Intelligence Solutions, and Video and Situation Intelligence Solutions, through which we aligned our resources and domain expertise to effectively address Actionable Intelligence market opportunities.

In August 2016, we reorganized into two businesses, and are now reporting our results in two operating segments, Customer Engagement Solutions ("Customer Engagement") and Cyber Intelligence Solutions ("Cyber Intelligence").

This change in segment reporting is reflected in the condensed consolidated financial statements as of and for the three months ending April 30, 2017 included in this report. Comparative segment financial information provided for prior periods has been recast to conform to this revised segment structure.

Key Trends and Factors That May Impact our Performance

We believe that there are many factors that affect our ability to sustain and increase both revenue and profitability, including:
 	 	
•	Market acceptance of Actionable Intelligence solutions. We compete in markets where the value of aspects of our products and solutions is still in the process of market acceptance. Our future growth depends in part on the continued and increasing acceptance and realization of the value of our product offerings. However, we believe that organizations in both the enterprise and security markets want and need Actionable Intelligence solutions to help achieve their customer engagement, enhanced security, and risk mitigation goals.	

•	Evolving technologies and market potential. Our success depends in part on our ability to keep pace with technological changes, customer challenges, and evolving industry standards in our product offerings, successfully developing, launching, and driving demand for new, innovative, high-quality products and services that meet or exceed customer needs, and identifying, entering, and prioritizing areas of growing market potential, while migrating away from areas of commoditization. For example, in our Cyber Intelligence business, stronger and more frequent use of encryption has created significantly greater challenges for our customers and for our solutions to address. In our Customer Engagement business, we see increased interest in cloud-based solutions, as well as pricing pressure on legacy products.	

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In the enterprise market, we believe that today's customer-centric organizations are increasingly seeking Customer Engagement Optimization solutions that allow them to collect and analyze intelligence across different service channels to gain a better understanding of the performance of their workforce, the effectiveness of their service processes, the quality of their interactions, and changing customer behaviors, as well as to anticipate and prevent information security breaches, effectively authenticate customers, protect personal information, mitigate risk, prevent fraud, and help ensure compliance with evolving legal, regulatory, and internal requirements.

In the security market, we believe that terrorism, criminal activities, cyber-attacks, and other security threats, combined with new and more complex security challenges, including increasingly frequent and sophisticated cyber-attacks and increasingly complex and encrypted communication networks, are driving demand for security and intelligence data mining solutions that can access structured and unstructured data and help analyze, anticipate, prepare, and respond to these threats.
 	 	
•	Information technology and government spending. Our growth and results depend in part on general economic conditions and the pace of information technology spending by both commercial and governmental customers. Beginning in the year ended January 31, 2016, we began experiencing extended sales cycles, particularly for large projects, a reduction in deal sizes, and pressure in certain areas of our legacy business. We have made adjustments in response to these market trends and believe that improvements in the economic environment and growing demand for our solutions will drive growth in both of our segments in the year ending January 31, 2018.	

In our Customer Engagement segment, we have aligned our sales strategy to engage more closely with our customers on their long-term customer engagement optimization strategy and to focus on their near-term priorities and budget constraints, including by emphasizing the flexible and modular nature of our solution portfolio, in which a customer can make an initial purchase anywhere in our portfolio and then expand into other areas over time, or can make a larger, more transformational suite purchase all at once. We have also continued to increase the flexibility of our deployment model, affording our customers the choice of deploying our solutions on-premises or in the cloud, or a hybrid of both, and we also offer a menu of managed services.

In our Cyber Intelligence segment, we believe that our solutions have proven to be highly effective in fighting terrorism and crime, which continues to be a high priority around the world. As a result, we have continued to expand our solutions portfolio to address emerging threats and have designed our solutions to address specific customer needs. We have also provided additional focus on smaller transactions, achieving a better mix of transaction sizes, for both our leading edge and legacy solutions, and have continued to expand our security domain expertise.

Critical Accounting Policies and Estimates

Note 1, "Summary of Significant Accounting Policies" to the audited consolidated financial statements in our Annual Report on Form 10-K for the year ended January 31, 2017 describes the significant accounting policies and methods used in the preparation of the condensed consolidated financial statements appearing in this report. The accounting policies that reflect our more significant estimates, judgments and assumptions in the preparation of our condensed consolidated financial statements are described in "Management’s Discussion and Analysis of Financial Condition and Results of Operations" in Item 7 of our Annual Report on Form 10-K for the year ended January 31, 2017, and include the following:
 	 	
•	Revenue recognition;	
 	 	
•	Accounting for business combinations;	
 	 	
•	Impairment of goodwill and other intangible assets;	
 	 	
•	Accounting for income taxes;	
 	 	
•	Contingencies;	
 	 	
•	Accounting for stock-based compensation;	
 	 	
•	Accounting for cost of revenue; and	
 	 	
•	Allowance for doubtful accounts	

There were no significant changes to our critical accounting policies and estimates during the three months ended April 30, 2017.

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Results of Operations
 
Seasonality and Cyclicality
 
As is typical for many software and technology companies, our business is subject to seasonal and cyclical factors. In most years, our revenue and operating income are typically highest in the fourth quarter and lowest in the first quarter (prior to the impact of unusual or nonrecurring items). Moreover, revenue and operating income in the first quarter of a new year may be lower than in the fourth quarter of the preceding year, in some years, by a significant margin. In addition, we generally receive a higher volume of orders in the last month of a quarter, with orders concentrated in the later part of that month. We believe that these seasonal and cyclical factors primarily reflect customer spending patterns and budget cycles, as well as the impact of incentive compensation plans for our sales personnel. While seasonal and cyclical factors such as these are common in the software and technology industry, this pattern should not be considered a reliable indicator of our future revenue or financial performance.  Many other factors, including general economic conditions, may also have an impact on our business and financial results.

Overview of Operating Results
 
The following table sets forth a summary of certain key financial information for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	
(in thousands, except per share data)	 	2017	 	2016	
Revenue	 	$	260,995	
 	 	$	245,424	
 	
Operating loss	 	$	(9,385	)	 	$	(11,291	)	
Net loss attributable to Verint Systems Inc.	 	$	(19,786	)	 	$	(17,456	)	
Net loss per common share attributable to Verint Systems Inc.:	 	 	
 	 	 	
   Basic	 	$	(0.32	)	 	$	(0.28	)	
   Diluted	 	$	(0.32	)	 	$	(0.28	)	

Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016. Our revenue increased approximately $15.6 million, or 6%, to $261.0 million in the three months ended April 30, 2017 from $245.4 million in the three months ended April 30, 2016. The increase consisted of a $14.1 million increase in product revenue and a $1.5 million increase in service and support revenue.  In our Cyber Intelligence segment, revenue increased approximately $14.5 million, or 19%, from $76.5 million in the three months ended April 30, 2016 to $91.0 million in the three months ended April 30, 2017.  The increase consisted of a $15.6 million increase in product revenue, partially offset by a $1.1 million decrease in service and support revenue. In our Customer Engagement segment, revenue increased $1.0 million, or approximately 1%, from $169.0 million in the three months ended April 30, 2016 to $170.0 million in the three months ended April 30, 2017.  The increase consisted of a $2.5 million increase in service and support revenue, partially offset by a $1.5 million decrease in product revenue. For additional details on our revenue by segment, see "—Revenue by Operating Segment".  Revenue in the Americas, in Europe, the Middle East and Africa ("EMEA"), and in the Asia-Pacific ("APAC") regions represented approximately 55%, 31%, and 14% of our total revenue, respectively, in the three months ended April 30, 2017, compared to approximately 55%, 30%, and 15%, respectively, in the three months ended April 30, 2016. Further details of changes in revenue are provided below.

We reported an operating loss of $9.4 million in the three months ended April 30, 2017 compared to an operating loss of $11.3 million in the three months ended April 30, 2016.  The lower operating loss was primarily due to a $5.5 million increase in gross profit, from $144.7 million to $150.2 million, partially offset by a $3.6 million increase in operating expenses, from $156.0 million to $159.6 million. The increase in operating expenses consisted of a $1.8 million increase in selling, general and administrative expenses, a $1.5 million increase in net research and development expenses, and a $0.3 million increase amortization of other acquired intangible assets. Further details of changes in operating income are provided below.

Net loss attributable to Verint Systems Inc. was $19.8 million, and diluted net loss per common share was $0.32, in the three months ended April 30, 2017 compared to net loss attributable to Verint Systems Inc. of $17.5 million, and diluted net loss per common share of $0.28, in the three months ended April 30, 2016.  The increased net loss attributable to Verint Systems Inc. and diluted net loss per common share in the three months ended April 30, 2017 was primarily due to a $5.9 million increase in total other expense, net, which offset the impact of decreased operating loss described above. The $5.9 million increase in total other expense, net, consisted primarily of a $6.3 million increase in foreign currency losses, net and a $0.4 million increase in

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other, net expense, partially offset by a $1.2 million decrease in net losses on derivative instruments. Further details of these changes are provided below.

A portion of our business is conducted in currencies other than the U.S. dollar, and therefore our revenue and operating expenses are affected by fluctuations in applicable foreign currency exchange rates.  When comparing average exchange rates for the three months ended April 30, 2017 to average exchange rates for the three months ended April 30, 2016, the U.S. dollar strengthened relative to the British pound sterling, resulting in an overall decrease in our revenue, cost of revenue and operating expenses on a U.S. dollar-denominated basis.  For the three months ended April 30, 2017, had foreign currency exchange rates remained unchanged from rates in effect for the three months ended April 30, 2016, our revenue would have been approximately $2.8 million higher and our cost of revenue and operating expenses on a combined basis would have been approximately $1.9 million higher, which would have resulted in a $0.9 million decrease in our operating loss.

As of April 30, 2017, we employed approximately 5,100 professionals, including part-time employees and certain contractors. as compared to 5,000 at April 30, 2016.

Revenue by Operating Segment
 
The following table sets forth revenue for each of our two operating segments for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	% Change	
(in thousands)	 	2017	 	2016	 	2017 - 2016	
Customer Engagement	 	$	169,985	
 	 	$	168,925	
 	 	1%	
Cyber Intelligence	 	91,010	
 	 	76,499	
 	 	19%	
Total revenue	 	$	260,995	
 	 	$	245,424	
 	 	6%	
 
Customer Engagement Segment

Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016. Customer Engagement revenue increased approximately $1.0 million, or 1%, from $169.0 million in the three months ended April 30, 2016 to $170.0 million in the three months ended April 30, 2017.  The increase consisted of a $2.5 million increase in service and support revenue, partially offset by a $1.5 million decrease in product revenue. We continue to experience a shift in our revenue mix from product revenue to service and support revenue as a result of several factors, including a higher component of service offerings in our standard arrangements (including licenses sold through cloud deployment), an increase in services associated with customer product upgrades, and growth in our customer install base. The increase in Customer Engagement revenue was primarily attributable to growth in sales of our cloud-based solutions in the three months ended April 30, 2017 compared to the three months ended April 30, 2016.

Cyber Intelligence Segment
 
Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016. Cyber Intelligence revenue increased approximately $14.5 million, or 19%, from $76.5 million in the three months ended April 30, 2016 to $91.0 million in the three months ended April 30, 2017.  The increase consisted of a $15.6 million increase in product revenue, partially offset by a $1.1 million decrease in service and support revenue. The increase in product revenue was due to an increase in product deliveries and an increase in progress realized during the current year on projects with revenue recognized using the percentage of completion ("POC") method, some of which commenced in previous fiscal years. The decrease in service and support revenue was primarily attributable to a decrease in support revenue from existing customers as well as provision of other value added services, partially offset by an increase in progress realized during the current year on projects with revenue recognized using the POC method.

Volume and Price
 
We sell products in multiple configurations, and the price of any particular product varies depending on the configuration of the product sold. Due to the variety of customized configurations for each product we sell, we are unable to quantify the amount of any revenue changes attributable to a change in the price of any particular product and/or a change in the number of products sold.

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Product Revenue and Service and Support Revenue
 
We derive and report our revenue in two categories: (a) product revenue, including licensing of software products and sale of hardware products (which include software that works together with the hardware to deliver the product's essential functionality), and (b) service and support revenue, including revenue from installation services, post-contract customer support, project management, hosting services, software-as-a-service ("SaaS"), product warranties, consulting services, and training services.  For multiple-element arrangements for which we are unable to establish vendor-specific objective evidence ("VSOE") for one or more elements, we use various available indicators of fair value and apply our best judgment to reasonably classify the arrangement's revenue into product revenue and service and support revenue.

The following table sets forth product revenue and service and support revenue for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	% Change	
(in thousands)	 	2017	 	2016	 	2017 - 2016	
Product revenue	 	$	89,817	
 	 	$	75,712	
 	 	19%	
Service and support revenue	 	171,178	
 	 	169,712	
 	 	1%	
Total revenue	 	$	260,995	
 	 	$	245,424	
 	 	6%	
 
Product Revenue

Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016. Product revenue increased approximately $14.1 million, or 19%, from $75.7 million for the three months ended April 30, 2016 to $89.8 million for the three months ended April 30, 2017, resulting from a $15.6 million increase in our Cyber Intelligence segment, partially offset by a $1.5 million decrease in our Customer Engagement segment.

For additional information see "—Revenue by Operating Segment".
 
Service and Support Revenue
 
Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016. Service and support revenue increased approximately $1.5 million, or 1%, from $169.7 million for the three months ended April 30, 2016 to $171.2 million for the three months ended April 30, 2017.  This increase was primarily attributable to a $2.5 million increase in our Customer Engagement segment, partially offset by a $1.1 million decrease in our Cyber Intelligence segment.

For additional information see "— Revenue by Operating Segment".

Cost of Revenue
 
The following table sets forth cost of revenue by product and service and support, as well as amortization of acquired technology for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	% Change	
(in thousands)	 	2017	 	2016	 	2017 - 2016	
Cost of product revenue	 	$	33,924	
 	 	$	26,383	
 	 	29%	
Cost of service and support revenue	 	67,345	
 	 	65,131	
 	 	3%	
Amortization of acquired technology	 	9,534	
 	 	9,180	
 	 	4%	
Total cost of revenue	 	$	110,803	
 	 	$	100,694	
 	 	10%	
 
We exclude certain costs of both product revenue and service and support revenue, including shared support costs, stock-based compensation, and asset impairment charges (if any), among others, as well as amortization of acquired technology, when calculating our operating segment gross margins.

Cost of Product Revenue

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Cost of product revenue primarily consists of hardware material costs and royalties due to third parties for software components that are embedded in our software solutions. When revenue is deferred, we also defer hardware material costs and third-party software royalties and recognize those costs over the same period that the product revenue is recognized. Cost of product revenue also includes amortization of capitalized software development costs, employee compensation and related expenses associated with our global operations, facility costs, and other allocated overhead expenses. In our Cyber Intelligence segment, cost of product revenue also includes employee compensation and related expenses, contractor and consulting expenses, and travel expenses, in each case for resources dedicated to project management and associated product delivery.

Our product gross margins are impacted by the mix of products that we sell from period to period. As with many other technology companies, our software products tend to have higher gross margins than our hardware products.

Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016. Cost of product revenue increased approximately $7.5 million, or 29%, from $26.4 million in the three months ended April 30, 2016 to $33.9 million in the three months ended April 30, 2017 primarily due to increased cost of revenue in our Cyber Intelligence segment as a result of an increase in material costs and increase in contractor expense primarily due to increased revenue activity discussed above. Our overall product gross margins decreased to 62% in the three months ended April 30, 2017 from 65% in the three months ended April 30, 2016. Product gross margins in our Customer Engagement segment decreased from 79% in the three months ended April 30, 2016 to 77% in the three months ended April 30, 2017. Product gross margins in our Cyber Intelligence segment increased from 53% in the three months ended April 30, 2016 to 55% in the three months ended April 30, 2017 primarily due to a change in product mix. 

Cost of Service and Support Revenue
 
Cost of service and support revenue primarily consists of employee compensation and related expenses, contractor costs, and travel expenses relating to installation, training, consulting, and maintenance services. Cost of service and support revenue also includes stock-based compensation expenses, facility costs, and other overhead expenses. In accordance with GAAP
and our accounting policy, the cost of service and support revenue is generally expensed as incurred in the period in which the services are performed, with the exception of certain transactions accounted for using the POC method.

Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016. Cost of service and support revenue increased approximately $2.2 million, or 3%, from $65.1 million in the three months ended April 30, 2016 to $67.3 million in the three months ended April 30, 2017. The increase was primarily attributable to increased contractor expense as a result of increased use of contractors in our Customer Engagement segment in the three months ended April 30, 2017 compared to the three months ended April 30, 2016. Our overall service and support gross margins decreased from 62% in the three months ended April 30, 2016 to 61% in the three months ended April 30, 2017.

Amortization of Acquired Technology
 
Amortization of acquired technology consists of amortization of technology assets acquired in connection with business combinations.

Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016.  Amortization of acquired technology increased approximately $0.3 million, or 4%, from $9.2 million in the three months ended April 30, 2016 to $9.5 million in the three months ended April 30, 2017. The increase was attributable to amortization expense of acquired technology-based intangible assets associated with recent business combinations, partially offset by a decrease in amortization expense as a result of acquired technology intangibles from historical business combinations becoming fully amortized.

Further discussion regarding our business combinations appears in Note 4, "Business Combinations" to our condensed consolidated financial statements included under Part I, Item 1 of this report.
 
Research and Development, Net
 
Research and development expenses consist primarily of personnel and subcontracting expenses, facility costs, and other allocated overhead, net of certain software development costs that are capitalized as well as reimbursements under government programs. Software development costs are capitalized upon the establishment of technological feasibility and continue to be capitalized through the general release of the related software product.
 
The following table sets forth research and development, net for the three months ended April 30, 2017 and 2016: 

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 	 	Three Months Ended
April 30,	% Change	
(in thousands)	 	2017	 	2016	 	2017 - 2016	
Research and development, net	 	$	46,233	
 	 	$	44,720	
 	 	3%	

Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016. Research and development, net increased approximately $1.5 million, or 3%, from $44.7 million in the three months ended April 30, 2016 to $46.2 million in the three months ended April 30, 2017.  The increase is primarily due to increased stock-based compensation expense attributable to research and development employees related to our bonus share program (which is discussed in Note 12, "Stock-based Compensation" to our condensed consolidated financial statements included under Part I, Item 1 of this report).
 
Selling, General and Administrative Expenses
 
Selling, general and administrative expenses consist primarily of personnel costs and related expenses, professional fees, sales and marketing expenses, including travel, sales commissions and sales referral fees, facility costs, communication expenses, and other administrative expenses.
 
The following table sets forth selling, general and administrative expenses for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	% Change	
(in thousands)	 	2017	 	2016	 	2017 - 2016	
Selling, general and administrative	 	$	101,807	
 	 	$	100,035	
 	 	2%	
 
Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016. Selling, general and administrative expenses increased approximately $1.8 million, or 2%, from $100.0 million in the three months ended April 30, 2016 to $101.8 million in the three months ended April 30, 2017. This increase was primarily attributable to a $2.8 million increase in the change in fair value of our obligations under contingent consideration arrangements, a $1.0 million increase in contractor expense, and a $0.7 million increase in stock-based compensation expense due primarily to an increase in expenses related to our bonus share program (which is discussed in Note 12, "Stock-based Compensation" to our condensed consolidated financial statements included under Part I, Item 1 of this report). These increases were partially offset by a $2.6 million decrease in selling, general, and administrative expense as a result of increased costs associated with capitalized software development for internal use during the three months ended April 30, 2017 compared to the three months ended April 30, 2016.

Amortization of Other Acquired Intangible Assets
 
Amortization of other acquired intangible assets consists of amortization of certain intangible assets acquired in connection with business combinations, including customer relationships, distribution networks, trade names, and non-compete agreements.

The following table sets forth amortization of other acquired intangible assets for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	% Change	
(in thousands) 	 	2017	 	2016	 	2017 - 2016	
Amortization of other acquired intangible assets	 	$	11,537	
 	 	$	11,266	
 	 	2%	
 
Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016. Amortization of other acquired intangible assets increased approximately $0.2 million, or 2%, from $11.3 million in the three months ended April 30, 2016 to $11.5 million in the three months ended April 30, 2017 as a result of an increase in amortization expense from acquired intangible assets from recent business combinations, partially offset by acquired intangible assets from historical business combinations becoming fully amortized.

Further discussion regarding our business combinations appears in Note 4, "Business Combinations" to our condensed consolidated financial statements included under Part I, Item 1 of this report.

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Other Expense, Net
 
The following table sets forth total other expense, net for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	% Change	
(in thousands)	 	2017	 	2016	 	2017 - 2016	
Interest income	 	$	330	
 	 	$	153	
 	 	116%	
Interest expense	 	(8,988	)	 	(8,544	)	 	5%	
Other (expense) income:	 	 	

 	
Foreign currency (losses) gains, net	 	(424	)	 	5,925	
 	 	*	
Losses on derivatives	 	(370	)	 	(1,559	)	 	(76)%	
Other, net	 	(1,095	)	 	(547	)	 	100%	
Total other (expense) income, net	 	(1,889	)	 	3,819	
 	 	*	
Total other expense, net	 	$	(10,547	)	 	$	(4,572	)	 	131%	
 
* Percentage is not meaningful.
 
Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016. Total other expense, net, increased by $5.9 million from $4.6 million in the three months ended April 30, 2016 to $10.5 million in the three months ended April 30, 2017. 

Interest expensed increased from $8.5 million in the three months ended April 30, 2016 to $9.0 million in the three months ended April 30, 2017 primarily due to higher interest rates on outstanding borrowings.

We recorded $0.4 million of net foreign currency losses in the three months ended April 30, 2017 compared to $5.9 million of net foreign currency gains in the three months ended April 30, 2016.  Foreign currency losses in the three months ended April 30, 2017 resulted primarily from the weakening of the U.S. dollar against the British pound sterling from January 31, 2017 to April 30, 2017, resulting in foreign currency losses on U.S dollar-denominated net assets in certain entities which use British pound sterling functional currency.

In the three months ended April 30, 2017, there were net losses on derivative financial instruments (not designated as hedging instruments) of $0.4 million, compared to net losses of $1.6 million on such instruments for the three months ended April 30, 2016.  The net losses in the current year primarily reflected losses on contracts executed to hedge movements in the exchange rate between the U.S. dollar and the Brazilian real.

(Benefit) Provision for Income Taxes
 
The following table sets forth our (benefit) provision for income taxes for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	% Change	
(in thousands)	 	2017	 	2016	 	2017 - 2016	
(Benefit) provision for income taxes	 	$	(892	)	 	$	330	
 	 	(370)%	
 
Three Months Ended April 30, 2017 compared to Three Months Ended April 30, 2016. Our effective income tax rate was 4.5% for the three months ended April 30, 2017, compared to a negative effective income tax rate of 2.1% for the three months ended April 30, 2016.  For the three months ended April 30, 2017, the pre-tax loss in our jurisdictions where we recorded income tax benefits was significantly lower than the pre-tax losses in our domestic and foreign jurisdictions where we maintain valuation allowances and did not record the related income tax benefits. We also recorded a discrete income tax benefit of $0.9 million for the adjustment of certain unrecognized tax benefits mainly due to an audit settlement. The result was an income tax benefit of $0.9 million on a pre-tax loss of $19.9 million, which represented an effective income tax rate of 4.5%.

For the three months ended April 30, 2016, pre-tax income in our profitable jurisdictions, where we recorded income tax provisions, was significantly lower than the pre-tax losses in our domestic and foreign jurisdictions where we maintain valuation allowances and did not record the related tax benefits. The result was an income tax provision of $0.3 million on a pre-tax loss of $15.9 million, which represented a negative effective income tax rate of 2.1%.

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Backlog
 
For most of our transactions, delivery generally occurs within several months following receipt of the order. However, certain projects, particularly in our Cyber Intelligence segment, can extend over longer periods of time, delivery under which, for various reasons, may be delayed, modified, or canceled. As a result, we believe that our backlog at any particular time is not meaningful because it is not necessarily indicative of future revenue.

Liquidity and Capital Resources
 
Overview
 
Our primary recurring source of cash is the collection of proceeds from the sale of products and services to our customers, including cash periodically collected in advance of delivery or performance.

Our primary recurring use of cash is payment of our operating costs, which consist primarily of employee-related expenses, such as compensation and benefits, as well as general operating expenses for marketing, facilities and overhead costs, and capital expenditures. We also utilize cash for debt service under our Credit Agreement and our Notes, and periodically for business acquisitions. Cash generated from operations, along with our existing cash, cash equivalents, and short-term investments, are our primary sources of operating liquidity, and we believe that our operating liquidity is sufficient to support our current business operations, including debt service and capital expenditure requirements.

We have historically expanded our business in part by investing in strategic growth initiatives, including acquisitions of products, technologies, and businesses. We have used cash as consideration for substantially all of our historical business acquisitions, including approximately $13.9 million of net cash expended for business acquisitions during the three months ended April 30, 2017, and $69.8 million of net cash expended for business acquisitions during the three months ended April 30, 2016.

We continually examine our options with respect to terms and sources of existing and future short-term and long-term capital resources to enhance our operating results and to ensure that we retain financial flexibility, and may from time to time elect to raise additional equity or debt capital in the capital markets.

A considerable portion of our operating income is earned outside the United States. Cash, cash equivalents, short-term investments, and restricted cash and bank time deposits (excluding any long-term portions) held by our subsidiaries outside of the United States were $309.7 million and $282.1 million as of April 30, 2017 and January 31, 2017, respectively, and are generally used to fund the subsidiaries’ operating requirements and to invest in growth initiatives, including business acquisitions. These subsidiaries also held long-term restricted cash and bank time deposits of $51.3 million and $54.6 million at April 30, 2017 and January 31, 2017, respectively. We currently do not anticipate that we will need funds generated from foreign operations to fund our domestic operations for the next 12 months or for the foreseeable future.

Should other circumstances arise whereby we require more capital in the United States than is generated by our domestic operations, or should we otherwise consider it in our best interests, we could repatriate future earnings from foreign jurisdictions, which could result in higher effective tax rates. If available, our NOLs, particularly those in the United States, could reduce potential income tax liabilities that may result from repatriated earnings from foreign jurisdictions to the United States. We generally have not provided for deferred income taxes on the excess of the amount for financial reporting over the tax basis of investments in our foreign subsidiaries because we currently plan to indefinitely reinvest such earnings outside the United States.
 
The following table summarizes our total cash, cash equivalents, restricted cash and bank time deposits, and short-term investments, as well as our total debt, as of April 30, 2017 and January 31, 2017:

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 	 	April 30,	 	January 31,	
(in thousands) 	 	2017	 	2017	
Cash and cash equivalents	 	$	340,091	
 	 	$	307,363	
 	
Restricted cash and bank time deposits (excluding long term portions)	 	12,623	
 	 	9,198	
 	
Short-term investments	 	4,533	
 	 	3,184	
 	
Total cash, cash equivalents, restricted cash and bank time deposits, and short-term investments	 	$	357,247	
 	 	$	319,745	
 	
Total debt, including current portion	 	$	750,885	
 	 	$	748,871	

Condensed Consolidated Cash Flow Activity
The following table summarizes selected items from our condensed consolidated statements of cash flows for the three months ended April 30, 2017 and 2016:

 	 	Three Months Ended
April 30,	
(in thousands)	 	2017	 	2016	
Net cash provided by operating activities	 	$	59,761	
 	 	$	61,862	
 	
Net cash used in investing activities	 	(22,118	)	 	(71,254	)	
Net cash used in financing activities	 	(3,583	)	 	(20,857	)	
Effect of foreign currency exchange rate changes on cash and cash equivalents	 	(1,332	)	 	2,049	
 	
Net increase (decrease) in cash and cash equivalents	 	$	32,728	
 	 	$	(28,200	)	

Our operating activities generated $59.8 million of cash during the three months ended April 30, 2017, which was offset by $25.7 million of net cash used in combined investing and financing activities during this period.  Further discussion of these items appears below.

Net Cash Provided by Operating Activities
 
Net cash provided by operating activities is driven primarily by our net income, as adjusted for non-cash items and working capital changes. Operating activities generated $59.8 million of net cash during the three months ended April 30, 2017, compared to $61.9 million generated during the three months ended April 30, 2016.

Our cash flow from operating activities can fluctuate from period to period due to several factors, including the timing of our billings and collections, the timing and amounts of interest, income tax and other payments, and our operating results.
 
Net Cash Used in Investing Activities

During the three months ended April 30, 2017, our investing activities used $22.1 million of net cash, including $13.9 million of net cash utilized for business acquisitions, $7.3 million of payments for property, equipment and capitalized software development costs, and $1.2 million of purchases of short-term investments, partially offset by $0.3 million of net cash provided by other investing activities, consisting primarily of an increase in restricted cash and bank time deposits during the period.

During the three months ended April 30, 2016, our investing activities used $71.3 million of net cash, including $69.8 million of net cash utilized for business acquisitions, and $10.1 million of payments for property, equipment, and capitalized software development costs. Partially offsetting those uses were $7.9 million of net proceeds from sales and maturities of short-term investments and $0.7 million of net cash provided by other investing activities, consisting primarily of decreases in restricted cash and bank time deposits during the period. Restricted cash and bank time deposits are typically short-term deposits used to secure bank guarantees in connection with sales contracts, the amounts of which will fluctuate from period to period.

We had no significant commitments for capital expenditures at April 30, 2017.

Net Cash Used in Financing Activities

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For the three months ended April 30, 2017, our financing activities used $3.6 million of net cash, the most significant portions of which were $1.8 million for the financing portion of payments under contingent consideration arrangements related to prior business combinations and $1.4 million repayments of borrowing and other financing obligations.

For the three months ended April 30, 2016, our financing activities used $20.9 million of net cash, the most significant portions of which were payments of $17.2 million of purchases of treasury stock under our share repurchase program, and $2.9 million for the financing portion of payments under contingent consideration arrangements related to prior business combinations.
 
Liquidity and Capital Resources Requirements
 
Based on past performance and current expectations, we believe that our cash, cash equivalents, short-term investments and cash generated from operations will be sufficient to meet anticipated operating costs, required payments of principal and interest, working capital needs, ordinary course capital expenditures, research and development spending, and other commitments for at least the next 12 months. Currently, we have no plans to pay any cash dividends on our common stock, which are not permitted under our Credit Agreement.

Our liquidity could be negatively impacted by a decrease in demand for our products and service and support, including the impact of changes in customer buying behavior due to circumstances over which we have no control. If we determine to make additional business acquisitions or otherwise require additional funds, we may need to raise additional capital, which could involve the issuance of additional equity or debt securities.

On March 29, 2016, we announced that our board of directors had authorized a share repurchase program whereby we may make up to $150 million in purchases of our outstanding shares of common stock over the two years following the date of announcement. Under the share repurchase program, purchases can be made from time to time using a variety of methods, which may include open market purchases. The specific timing, price and size of purchases will depend on prevailing stock prices, general market and economic conditions, and other considerations, including the amount of cash generated in the U.S. and other potential uses of cash, such as acquisitions. Purchases may be made through a Rule 10b5-1 plan pursuant to pre-determined metrics set forth in such plan. The authorization of the share repurchase program does not obligate us to acquire any particular amount of common stock, and the program may be suspended or discontinued at any time.

We did not acquire any shares of treasury stock during the three months ended April 30, 2017 under this program.

Financing Arrangements

1.50% Convertible Senior Notes

On June 18, 2014, we issued $400.0 million in aggregate principal amount of 1.50% convertible senior notes due June 1, 2021, unless earlier converted by the holders pursuant to their terms. The Notes pay interest in cash semiannually in arrears at a rate of 1.50% per annum.

The Notes were issued concurrently with our issuance of 5,750,000 shares of common stock, the majority of the combined net proceeds of which were used to partially repay certain indebtedness under our Credit Agreement, as further described below.

The Notes are unsecured and rank senior in right of payment to our indebtedness that is expressly subordinated in right of payment to the Notes; equal in right of payment to our indebtedness that is not so subordinated; effectively subordinated in right of payment to any of our secured indebtedness to the extent of the value of the assets securing such indebtedness; and structurally subordinated to indebtedness and other liabilities of our subsidiaries.

The Notes are convertible into, at our election, cash, shares of common stock, or a combination of both, subject to satisfaction of specified conditions and during specified periods, as described below. If converted, we currently intend to pay cash in respect of the principal amount.

The conversion price of the Notes at any time is equal to $1,000 divided by the then-applicable conversion rate. The Notes have an initial conversion rate of 15.5129 shares of common stock per $1,000 principal amount of Notes, which represents an initial effective conversion price of approximately $64.46 per share of common stock and would result in the issuance of approximately 6,205,000 shares if all of the Notes were converted. Throughout the term of the Notes, the conversion rate may be adjusted upon the occurrence of certain events.

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Holders may surrender their Notes for conversion at any time prior to the close of business on the business day immediately preceding December 1, 2020, only under the following circumstances:
 	 	
•	during any calendar quarter commencing after the calendar quarter ending on September 30, 2014, if the closing sale price of our common stock, for at least 20 trading days (whether or not consecutive) in the period of 30 consecutive trading days ending on the last trading day of the immediately preceding calendar quarter, is more than 130% of the conversion price of the Notes in effect on each applicable trading day;	

•	during the ten consecutive trading-day period following any five consecutive trading-day period in which the trading price for the Notes for each such trading day was less than 98% of the closing sale price of our common stock on such date multiplied by the then-current conversion rate; or	

•	upon the occurrence of specified corporate events, as described in the indenture governing the Notes, such as a consolidation, merger, or binding share exchange.	

On or after December 1, 2020 until the close of business on the second scheduled trading day immediately preceding the
maturity date, holders may surrender their Notes for conversion regardless of whether any of the foregoing conditions have been satisfied. Holders of the Notes may require us to purchase for cash all or any portion of their Notes upon the occurrence of a “fundamental change” at a price equal to 100% of the principal amount of the Notes being purchased, plus accrued and unpaid interest.

As of April 30, 2017, the Notes were not convertible.

Note Hedges and Warrants

Concurrently with the issuance of the Notes, we entered into convertible note hedge transactions (the "Note Hedges") and sold warrants (the "Warrants"). The combination of the Note Hedges and the Warrants serves to increase the effective initial conversion price for the Notes to $75.00 per share. The Note Hedges and Warrants are each separate instruments from the Notes.

Note Hedges

Pursuant to the Note Hedges, we purchased call options on our common stock, under which we have the right to acquire from the counterparties up to approximately 6,205,000 shares of our common stock, subject to customary anti-dilution adjustments, at a price of $64.46, which equals the initial conversion price of the Notes. Our exercise rights under the Note Hedges generally trigger upon conversion of the Notes and the Note Hedges terminate upon maturity of the Notes, or the first day the Notes are no longer outstanding. The Note Hedges may be settled in cash, shares of our common stock, or a combination thereof, at our option, and are intended to reduce our exposure to potential dilution upon conversion of the Notes. We paid $60.8 million for the Note Hedges, which was recorded as a reduction to additional paid-in capital. As of April 30, 2017, we had not purchased any shares under the Note Hedges.

Warrants

We sold the Warrants to several counterparties. The Warrants provide the counterparties rights to acquire from us up to approximately 6,205,000 shares of our common stock at a price of $75.00 per share. The Warrants expire incrementally on a series of expiration dates beginning in August 2021. At expiration, if the market price per share of our common stock exceeds the strike price of the Warrants, we will be obligated to issue shares of our common stock having a value equal to such excess. The proceeds from the sale of the Warrants were $45.2 million and were recorded as additional paid-in capital. As of April 30, 2017, no Warrants had been exercised and all Warrants remained outstanding.

Credit Agreement
 
In April 2011, we entered into a credit agreement with our lenders, which was amended and restated in March 2013, and further amended in February 2014, March 2014, and June 2014 (the "Credit Agreement"). The Credit Agreement, as amended and restated, provides for senior secured credit facilities, comprised of $943.5 million of term loans, of which $300.0 million was borrowed in February 2014 (the "February 2014 Term Loans") and of which $643.5 million was borrowed in March 2014 (the "March 2014 Term Loans"), all of which mature in September 2019, and a $300.0 million revolving credit facility maturing in September 2018, subject to increase and reduction from time to time, as described in the Credit Agreement.

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The February 2014 Term Loans were borrowed in connection with our acquisition of Kana. The March 2014 Term Loans were borrowed as part of a refinancing of previously outstanding amounts under the Credit Agreement. In June 2014, we utilized the majority of the combined net proceeds from the issuance of the Notes and the concurrent issuance of 5,750,000 shares of common stock to retire $530.0 million of the February 2014 Term Loans and March 2014 Term Loans, and all $106.0 million of then-outstanding borrowings under the Revolving Credit Facility.
As of April 30, 2017, there were $408.0 million of combined borrowings outstanding under our February 2014 Term Loans and March 2014 Term Loans, bearing interest at a weighted-average annual rate of 3.76%, and no borrowings outstanding under our revolving credit facility.
On February 11, 2016, we executed a pay-fixed, receive-variable interest rate swap agreement with a multinational financial institution to partially mitigate risks associated with the variable interest rate on our term loans, under which we will pay interest at a fixed rate of 4.143% and receive variable interest of three-month LIBOR (subject to a minimum of 0.75%), plus a spread of 2.75%, on a notional amount of $200.0 million. The effective date of the agreement is November 1, 2016, and settlements with the counterparty began on February 1, 2017 and will occur on a quarterly basis. The agreement will terminate on September 6, 2019. Assuming that we elect three-month LIBOR at the term loans' interest rate reset dates throughout the remaining term of the interest rate swap agreement, the annual interest rate on $200.0 million of our term loans will be fixed at 4.143% during that period.

We are required to make quarterly principal payments of approximately $1.1 million on our term loans. The vast majority of the term loan balances are due upon maturity in September 2019.
 
The revolving credit facility contains a financial covenant that currently requires us to maintain a ratio of Consolidated Total Debt to Consolidated EBITDA (each as defined in the Credit Agreement) of no greater than 4.50 to 1 (the "Leverage Ratio Covenant"). At April 30, 2017, our consolidated leverage ratio was approximately 2.7 to 1 compared to a permitted consolidated leverage ratio of 4.50 to 1, and our EBITDA for the twelve-month period then ended exceeded by at least $90.0 million the minimum EBITDA required to satisfy the Leverage Ratio Covenant given our outstanding debt as of such date.

We intend to seek to refinance the Credit Agreement to, among other things, extend the maturities and modify certain terms of the facilities provided for under the agreement.  Completion of the refinancing, if successful, is expected to occur during the three months ending July 31, 2017.
Contractual Obligations

Our Annual Report on Form 10-K for the year ended January 31, 2017 includes a table summarizing our contractual obligations of approximately $1.1 billion as of January 31, 2017, including approximately $900 million for long-term debt obligations, including projected future interest. That table appears under Item 7, "Management’s Discussion and Analysis of Financial Condition and Results of Operations" in that report.

We believe that our contractual obligations and commercial commitments did not materially change during the three months ended April 30, 2017.
 
Contingent Payments Associated with Business Combinations
 
In connection with certain of our business combinations, we have agreed to make contingent cash payments to the former owners of the acquired companies based upon achievement of performance targets following the acquisition dates.

For the three months ended April 30, 2017, we made $2.4 million of payments under contingent consideration arrangements. As of April 30, 2017, potential future cash payments and earned consideration expected to be paid subsequent to April 30, 2017 under contingent consideration arrangements total $102.3 million, the estimated fair value of which was $55.7 million, including $12.1 million reported in accrued expenses and other current liabilities, and $43.6 million reported in other liabilities. The performance periods associated with these potential payments extend through January 2022.
 
Off-Balance Sheet Arrangements
 
As of April 30, 2017, we did not have any off-balance sheet arrangements that we believe have or are reasonably likely to have a current or future effect on our financial condition, changes in financial condition, revenue or expenses, results of operations, liquidity, capital expenditures or capital resources that are material to investors.

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Recent Accounting Pronouncements

For a description of recent accounting pronouncements, and the potential impact of these pronouncements on our condensed consolidated financial statements, see Note 1 to the condensed consolidated financial statements in Part I, Item 1 of this report.

Item 3. Quantitative and Qualitative Disclosures About Market Risk
 
Market risk represents the risk of loss that may impact our financial condition due to adverse changes in financial market prices and rates. We are exposed to market risk related to changes in interest rates and foreign currency exchange rate fluctuations. To manage the volatility relating to interest rate and foreign currency risks, we periodically enter into derivative instruments including foreign currency forward exchange contracts and interest rate swap agreements. It is our policy to enter into derivative transactions only to the extent considered necessary to meet our risk management objectives. We use derivative instruments solely to reduce the financial impact of these risks and do not use derivative instruments for speculative purposes.

The section entitled "Quantitative and Qualitative Disclosures About Market Risk" under Part II, Item 7A of our Annual Report on Form 10-K for the year ended January 31, 2017 provides detailed quantitative and qualitative discussions of the market risks affecting our operations. We believe that our market risk profile did not materially change during the three months ended April 30, 2017.

Item 4. Controls and Procedures
  
Evaluation of Disclosure Controls and Procedures
 
Management conducted an evaluation under the supervision and with the participation of our Chief Executive Officer and Chief Financial Officer, of the effectiveness of our disclosure controls and procedures, as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act, as of April 30, 2017.  Disclosure controls and procedures are those controls and other procedures that are designed to ensure that information required to be disclosed in reports filed or submitted under the Exchange Act is recorded, processed, summarized, and reported, within the time periods specified by the rules and forms promulgated by the SEC. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that such information is accumulated and communicated to management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.  As a result of this evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were effective as of April 30, 2017.
 
Changes in Internal Control Over Financial Reporting

There were no changes to our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) that occurred during the three months ended April 30, 2017, that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Inherent Limitations on Effectiveness of Controls

Our management, including our Chief Executive Officer and Chief Financial Officer, does not expect that our disclosure controls or our internal control over financial reporting will prevent or detect all errors and all fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system will be achieved. Further, the design of a control system must reflect the impact of resource constraints, and the benefits of controls must be considered relative to their costs. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been detected. These inherent limitations include the possibility that judgments in decision-making can be faulty, and that breakdowns can occur because of simple errors. Additionally, controls can be circumvented by individual acts, by collusion of two or more people, or by management override of the controls. The design of any system of controls also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all possible conditions. Over time, controls may become inadequate because of changes in conditions or deterioration in the degree of compliance with policies or procedures. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.

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Part II

Item 1. Legal Proceedings

See Note 13, "Commitments and Contingencies" of the Notes to the condensed consolidated financial statements under Part I, Item 1 for information regarding our legal proceedings.

Item 1A.                   Risk Factors
 
There have been no material changes to the Risk Factors described in Part I "Item 1A. Risk Factors" in our Annual Report on Form 10-K for the year ended January 31, 2017. In addition to the other information set forth in this Quarterly Report, you should carefully consider the risks discussed in our Annual Report on Form 10-K, which could materially affect our business, financial condition, or operating results. The risks described in our Annual Report on Form 10-K are not the only risks facing us, however. Additional risks and uncertainties not currently known to us or that we currently deem to be insignificant also may materially and adversely affect our business, financial condition, or operating results in the future.

Item 2.     Unregistered Sales of Equity Securities and Use of Proceeds

Purchases of Equity Securities by the Issuer and Affiliated Purchasers

On March 29, 2016, we announced that our board of directors had authorized a share repurchase program whereby we may make up to $150 million in purchases of our outstanding shares of common stock over the two years following the date of announcement. Under the share repurchase program, purchases can be made from time to time using a variety of methods, which may include open market purchases. The specific timing, price and size of purchases will depend on prevailing stock prices, general market and economic conditions, and other considerations, including the amount of cash generated in the U.S. and other potential uses of cash, such as acquisitions. Purchases may be made through a Rule 10b5-1 plan pursuant to pre-determined metrics set forth in such plan. The authorization of the share repurchase program does not obligate us to acquire any particular amount of common stock, and the program may be suspended or discontinued at any time. There was no share repurchase activity during the three months ended April 30, 2017.

We periodically purchase treasury stock from directors, officers, and other employees to facilitate income tax withholding and payment requirements upon vesting of equity awards during a company-imposed trading blackout or lockup periods. There was no such activity during the three months ended April 30, 2017.

Item 3. Defaults Upon Senior Securities

None.

Item 4. Mine Safety Disclosures
 
Not applicable.

Item 5. Other Information

Not applicable.

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Item 6.  Exhibits

The following exhibit list includes agreements that we entered into or that became effective during the three months ended April 30, 2017:

Number	 	Description	 	Filed Herewith /
Incorporated by
Reference from	
10.1	 	Form of Performance-Based Restricted Stock Unit Award Agreement for Grants Subsequent to March 2017*	 	Form 10-K filed on March 28, 2017	
31.1	 	Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002	 	Filed herewith	
31.2	 	Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002	 	Filed herewith	
32.1	 	Certification of Chief Executive Officer pursuant to Securities Exchange Act Rule 13a-14(b) and 18 U.S.C. Section 1350 (1)	 	Filed herewith	
32.2	 	Certification of Chief Financial Officer pursuant to Securities Exchange Act Rule 13a-14(b) and 18 U.S.C. Section 1350 (1)	 	Filed herewith	
101.INS	 	XBRL Instance Document	 	Filed herewith	
101.SCH	 	XBRL Taxonomy Extension Schema Document	 	Filed herewith	
101.CAL	 	XBRL Taxonomy Extension Calculation Linkbase Document	 	Filed herewith	
101.DEF	 	XBRL Taxonomy Extension Definition Linkbase Document	 	Filed herewith	
101.LAB	 	XBRL Taxonomy Extension Label Linkbase Document	 	Filed herewith	
101.PRE	 	XBRL Taxonomy Extension Presentation Linkbase Document	 	Filed herewith	
 
(1)These exhibits are being "furnished" with this periodic report and are not deemed "filed" with the SEC and are not incorporated by reference in any filing of the company under the Securities Act of 1933, as amended or the Securities Exchange Act of 1934, as amended.

* Denotes a management contract or compensatory plan or arrangement required to be filed as an exhibit to this form pursuant to Item 6 of this report.

47

Table of Contents

Signature

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

 	 	
 	Verint Systems Inc.	

June 7, 2017	/s/ Douglas E. Robinson	
 	Douglas E. Robinson	
 	Chief Financial Officer (Principal Financial Officer and Principal Accounting Officer)	

48

Exhibit 31.1
 
CERTIFICATION BY THE CHIEF EXECUTIVE OFFICER PURSUANT TO SECTION 302 OF THE
SARBANES-OXLEY ACT OF 2002
 
I, Dan Bodner, certify that:
 
1. I have reviewed this quarterly report on Form 10-Q of Verint Systems Inc.;
 
2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
 
3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
 
4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
 
a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
 
b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
 
c) Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
 
d) Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and
 
5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):
 
a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and
 
b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

 	 	 	 	 	
Dated:	June 7, 2017	 	By:	/s/ Dan Bodner	
 	 	 	 	Dan Bodner	
 	 	 	 	President and Chief Executive Officer	
 	 	 	 	Principal Executive Officer	

Exhibit 31.2
 
CERTIFICATION BY THE CHIEF FINANCIAL OFFICER PURSUANT TO SECTION 302 OF THE
SARBANES-OXLEY ACT OF 2002
 
I, Douglas E. Robinson, certify that:
 
1. I have reviewed this quarterly report on Form 10-Q of Verint Systems Inc.;
 
2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
 
3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
 
4. The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
 
a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
 
b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
 
c) Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
 
d) Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and
 
5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):
 
a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and
 
b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

 	 	 	 	 	
Dated:	June 7, 2017	 	By:	/s/ Douglas E. Robinson	
 	 	 	 	Douglas E. Robinson	
 	 	 	 	Chief Financial Officer	
 	 	 	 	Principal Financial Officer	

Exhibit 32.1
 
CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
 
In connection with the Quarterly Report of Verint Systems Inc. (the “Company”) on Form 10-Q for the period ended April 30, 2017 (the “Report”), I, Dan Bodner, President and Chief Executive Officer of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to my knowledge:
 
(1) the Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and
 
(2) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

 	 	 	
Dated:	June 7, 2017	/s/ Dan Bodner	
 	 	Dan Bodner	
 	 	President and Chief Executive Officer	
 	 	Principal Executive Officer	
 
This certification accompanies this Report on Form 10-Q pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 and shall not, except to the extent required by such Act, be deemed filed by the Company for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). Such certification will not be deemed to be incorporated by reference into any filing under the Securities Act of 1933, as amended, or the Exchange Act, except to the extent that the Company specifically incorporates it by reference.

Exhibit 32.2
 
CERTIFICATION REQUIRED BY 18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
 
In connection with the Quarterly Report of Verint Systems Inc. (the “Company”) on Form 10-Q for the period ended April 30, 2017 (the “Report”), I, Douglas E. Robinson, Chief Financial Officer of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to my knowledge:
 
(1) the Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and
 
(2) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

 	 	 	
Dated:	June 7, 2017	/s/ Douglas E. Robinson	
 	 	Douglas E. Robinson	
 	 	Chief Financial Officer	
 	 	Principal Financial Officer	
 
This certification accompanies this Report on Form 10-Q pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 and shall not, except to the extent required by such Act, be deemed filed by the Company for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). Such certification will not be deemed to be incorporated by reference into any filing under the Securities Act of 1933, as amended, or the Exchange Act, except to the extent that the Company specifically incorporates it by reference.